experienceguru - attendee benefits
TRANSCRIPT
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What’s The Benefit For Attendees?
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ExperienceGuru allows you to provide real-time feedback at every touchpoint during the event
Airport Shuttle
Hotel Check-in
Conference Registration
Opening Keynote
Lunch
Workshops
Networking Party
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The feedback enables the organizer to measure your satisfaction throughout the event in order to provide you with the best possible experience.
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It gives you a direct line of communication to the on-site staff in case you run into any issues
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… And gives the organizer the opportunity to resolve those issues before it’s too late
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How Does It Work?
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You will receive a text message from the organizer after different experiences throughout the event
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The message will contain a link that you can click to provide
your feedback
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Feedback is provided using a simple 3-point format…
Good, Neutral, or Poor
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You can also add comments to explain why the experience was good or bad
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What Are Some Real Life
Examples ?
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• Hotel reached out personally to all those who had check-in issues.
• Added more umbrellas to outdoor lunch area
• Added eggs to breakfast menu
• Raised the temperature in meeting rooms
• Resolved countless AV issues
• Connected attendees with session handouts they couldn’t find
• Offered special meals to those who couldn’t find food options that worked for them
All of the following changes were made on-site during the ASAE Great Ideas Conference, based on the feedback collected via ExperienceGuru