experience the windstream advantage
DESCRIPTION
In this presentation, you are given an overview of Windstream Communications, provider of voice and data network communications, and managed services, to businesses in the United States.TRANSCRIPT
© 2013 Windstream Communications, Inc.
Experience The Windstream Advantage
Presentations for
iCAN Global
&
HealthePractices
Jemahl Nuriddin
Director, Enterprise Network Design
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Agenda
Company Overview
Canvas and Toolbox
WAN Design Drivers
Network Security
Network Reliability & Business Continuity
Building Relationships: Customer Care and Network Operations
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Company Overview
Advanced Communications & Technology Solutions
Fortune 500 Company with $6 Billion in Annual Revenue
More than 450,000 Business Customers Nationwide
4 Out of 5 Fortune 500 Customers Served
More than 115,000 Fiber Miles
Enterprise-Class Data Centers
Over 150 Offices Across the U.S.
Approximately 14,000 Employees
6 Enterprise Repair and Network Operations Centers
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The Canvas…Nationwide Presence.
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Data Solutions Voice Solutions Internet Services Data Center Services
MPLS VPN / VLAN Dynamic IP Business Class High-Speed
Internet Colocation
Ethernet SIP Trunking T1 Dedicated Internet Enterprise Data Centers Wireless Data
Backup Virtual PBX Ethernet Internet Cloud Services
Private Line Business Lines Extra Connect WiFi Hotspot Dedicated Server
T1 / PRI Disaster Recovery as a
Service (DRaaS) Long Distance / Toll-Free Foreign TN
Cloud Computing Managed Services Equipment Solutions Additional Services
Public Cloud Managed Network
Security IP Simple Web & Email Hosting
Private Cloud Managed Router Communications Systems Fax-to-Email
Hybrid Cloud Advanced Application
Reporting (AAR) Routers / Switches Audio / Web Conferencing
Cloud Storage Managed LAN / WAN Video Solutions Internet Security
Managed Hosting Wireless Internet / LAN Online Backup OS / Middleware
Management Financing Small Business Bundles
Database Management Maintenance & Warranty PINNACLE
Telecommunications Management Solutions
Managed Cloud Storage Computer Support & Repair
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The toolbox…Smart Solutions. Personalized Service.
What drives the need for MPLS Networking?
- Private IP internetworking between all sites.
- Ability to establish QoS/prioritization hierarchy for mission critical applications.
- Bandwidth on demand to support EMR, Tele-medicine, radiology imaging/CT Scan and more.
- Rapid deployment. Customizable and consistent services for voice, internet and MPLS “in a box”.
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WAN Design Drivers
Available Quality of Service (QoS) Levels
Quality of Service Options to Meet Your Business Needs
Real Time QoS: A voice solutions that delivers premium QoS to your site allowing you to maintain your own VoIP network.
Mission Critical: Customer defined traffic with high priority; Ideal for video conferencing solutions.
Business Critical QoS: A preferred data solution that provides priority treatment to data networking packets over Internet traffic.
Standard Data QoS: A standard data solution enabling customers to share data and Internet applications across all locations8
Real Time VoIPReal Time always meets the requirements to enter the HOV lane.
Managed Network Security
How Can Windstream Help?
The Managed Network Security Suite
Included Unified Threat Management Features
Fully Managed Next Generation Firewall
Real-Time Updates & Break/Fix Support
Gateway Antivirus
Intrusion Detection/Intrusion Prevention
System IDS/IPS
Web Content Filtering
Application Control
Reporting & Administrative Web Portal
Managed Network Security - Cloud
Multi-Location MPLS Solution – Attack Mitigation
Managed Network Security – In Action
Windstream MPLS
WindstreamInternet
Managed Network Security -Cloud
Site 2Site 3
Headquarters
Business Continuity - Building blocks
Data Network
Voice Network
WirelessCloud
Services
Business Continuity – Small Scale
• 3G / 4G Wireless
• If the primary local loop fails, the Managed Wireless Backup product establishes a connection across the 3G (Future 4G) network and out onto the Internet.
• As with all Internet Connections, QoS is not supported.
Legend
Customer purchased circuit
Wireless signal
Business Continuity – Large Scale
• Data Center Failover
Replicate severs, UCS, and inventory, in a Data Center. This gateway can be the primary or the secondary. Customer’s using private MPLS network gain a high level of diversity here because their gateway is in a hardened high availability facility.
Building Relationships: Network Operations
Highly Trained Enterprise Repair Center Technicians Customer advocate for repair issues Troubleshoot issues if they occur Provide technical support to solve service inquiries
Professional Network Operations Center Monitors alarms on voice, data and fiber networks Maintains security and integrity of the network Reviews and coordinates scheduled maintenance activities
Experienced Enterprise Repair Answer Team Performs first-level technical troubleshooting and first-call resolution Strives to answer calls within 20 seconds Constructs a detailed trouble ticket and provides status updates Located nationwide: Cedar Rapids, IA; Charlotte, NC; Greenville, SC; Little Rock, AR
and Rochester, NY
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