2012 windstream overview[1]
TRANSCRIPT
© 2012 Windstream Communications, Inc.
Experience The Windstream Advantage
Solutions for
[Insert Customer Logo Here]
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Agenda
Why Windstream?
Company Overview
Industry Awards and Recognition
Financial Highlights
Industry Focus
Nationwide Presence. Local Support.
Smart Solutions. Personalized Service.
Engineering Excellence
Building Relationships: Customer Care and Network Operations
Experience The Windstream Advantage
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Why Windstream?
We are a nationwide, enterprise-focused communications
and technology service provider with a commitment to be
our customers’ trusted advisor. By being more attentive
than our competitors, we deliver the right combination
of smart solutions and personalized service.
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Company Overview
Advanced Communications & Technology Solutions
S&P 500 Company with $6 Billion in Annual Revenue
More than 450,000 Business Customers Nationwide
4 Out of 5 FORTUNE 500 Customers Served
More than 115,000 Fiber Miles
Enterprise-Class Data Centers
Over 150 Offices Across the U.S.
Approximately 14,500 Employees
6 Enterprise Repair and Network Operations Centers
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Industry Awards and Recognition
Frost & Sullivan Customer Value
Enhancement Award
Recognized for our hybrid VoIP services, such as integration between IP trunks and legacy PRI (primary rate interface)
services, thereby putting customers on the migration
path to value-added IP services.
DeloitteList of Growing Companies
Named to Deloitte's 2011 Technology Fast 500 list for the third consecutive year, and the fifth time in
total. Ranked #423 of 500.
Technology Marketing Corporation (TMC)
Cloud Computing Excellence Award
Recognized for most effectively leveraging cloud
computing to bring new, differentiated offerings to
market.
Internet TelephonyTEM Excellence Award
Recognized for PINNACLE’s achievements
in advancing TEM solutions and providing quality solutions in the
marketplace.
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NASDAQ: WIN Revenue: $6.2B Operating Cash Flow: $2.4B Capital Investment: $892M Expected Capital Investment:
$950M – $1.05B in 2012
WIN
Pro forma for all acquisitions, including PAETEC for 2011. Operating cash flow defined as operating income before depreciation and amortization excluding the impact of restructuring charges, pension expense, and stock based compensation.
Financial Highlights
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Industry Focus
Georgetown University
Princeton University University of
Kentucky
Higher Education
Arkansas Children's Hospital
MedStar Health St. Peter's Hospital
Healthcare
HSBC Bank M & T Bank Wachovia Securities
Financial Network, LLC
Financial Services
Cooper Hotels Tempus Resorts The Palms South
Beach Hotel
Hospitality
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City of Newport Beach
Commonwealth of Massachusetts
Pulaski County Assessor's Office
Government
Nationwide Presence. Local Support.
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Smart Solutions. Personalized Service.
Data Solutions Voice Solutions Internet ServicesData Center Services
VoIP & Data Bundle Hosted VoIP & Data Bundle T1 Bundle MPLS VPN/VLAN Managed Network Security Managed Router Wireless Data BackupPrivate Line
Business Lines ISDN-PRILong Distance/Toll-FreeT1 DCS Key System
Business Class High-Speed Internet T1 Dedicated InternetEthernet Internet Extra Connect WiFi Hotspot
Enterprise Data Centers Disaster Recovery as a ServiceColocation
Cloud Computing Managed Services Equipment Solutions Additional Services
Public Cloud Private Cloud Hybrid Cloud Cloud Storage
Hosting Network Services Security OS Management Middleware Management Database ManagementStorage
Communications Systems Routers Switches Wireless LAN Security FinancingMaintenance & Warranty
Web & Email Hosting Fax-to-Email Audio/Web Conferencing Internet SecurityOnline BackupComputer Support & Repair
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Engineering Excellence
Highly skilled, dedicated resources structured to engineer personalized solutions
Experienced in crafting custom solutions across verticals
Cost-effective, holistic solutions considering your specific needs
Consistent process for ensuring quality designs and implementing timely solutions
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Analyze Develop Design Implement
Building Relationships: Customer Care
More Than 400 Empowered Customer Care Representatives
Located nationwide: Cedar Rapids, IA; Charlotte, NC; Greenville, SC; Little Rock, AR and Rochester, NY
Aim to resolve your issues in a single call – low transfer rates
Answer billing inquiries and perform invoice reviews
Provide segment-specific knowledge
Offer current product and solution information
Process service order requests
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Building Relationships: Network Operations
Highly Trained Enterprise Repair Center Technicians Customer advocate for repair issues Troubleshoot issues if they occur Provide technical support to solve service inquiries
Professional Network Operations Center Monitors alarms on voice, data and fiber networks Maintains security and integrity of the network Reviews and coordinates scheduled maintenance activities
Experienced Enterprise Repair Answer Team Performs first-level technical troubleshooting and first-call resolution Strives to answer calls within 20 seconds Constructs a detailed trouble ticket and provides status updates
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Experience The Windstream Advantage
Fiber Ready. We offer more than 115,000 miles of fiber to provide you with faster, more reliable service nationwide.
A Proven Track Record. We have a reputation for keeping businesses connected. Our industry expertise encompasses the areas of healthcare, financial services, hospitality, retail, education, government, and more.
Smart, Secure Solutions. Whether you run a small business or a multi-location enterprise, we will work with you to develop a customized solution to meet your needs.
Exceptional Customer Care. We have local technicians in your community to provide the highest level of service. If you need technical support, or just have a question about your services, our support team is available 24 x 7.
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