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TRANSCRIPT
EXHIBITOR SHOWCASE
Utilities Need Tools to Conduct Today’s Complex Energy
Orchestra
New Model Utility: Analytics and the Customer Kevin Prouty VP of Energy Insights CS Week, April 27, 2016
Energy in Transition
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Distributed Energy
Resources
Battle for Talent Regulation
De-carbonization
Competition
Global Redistribution
of Demand
Energy Security
Demand Response
Drop in Price of Energy
IDC Energy Insights: Who We Engage
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Smart Utilities Providing research and analysis on how utility providers are engaging with their customers. modernizing the grid and their operations with the use of intelligent technologies. Our Clients • Investor-owned utilities • Municipal and cooperative utilities • Merchant generators • Vendors Serving the Utility Industry
Its Utilities against the world…almost Avg Residential Electricity Prices Source: EIA Short-Term Energy Outlook 2016
But Execs still feel good…in general Outlook for 2016 from Utility Execs Source: IDC Vertical IT and Communications Survey, 2015 n=89 in NA, n=17 in EU
Customer Engagement…the way forward Outlook for 2016 from Utility Execs Source: IDC Vertical IT and Communications Survey, 2015 n=89
Demand Response…It’s a new world FERC 745 changes everything Source: IDC Vertical IT and Communications Survey, 2015 n=89
24.2
35.6
46.2
22
27.2
31.3
23.5
35
23.5
22.0
23.8
25.3
26.5
26.8
28.9
33
34.9
41.1
42.7
43.2
0 5 10 15 20 25 30 35 40 45 50
Smart water management
Smart grid cybersecurity
Customer care and billing
Energy trading and risk management
Demand response and dynamic pricing
Distribution and outage management
Meter data management
Network management systems
Work and asset management
Health, safety and environment
2015 Percent 2016 Percent
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Note: N=35; percent who will invest for the first time, replace existing system or make upgrade to system QC8X1 In 2014 which statement best describes your organization's strategy for each of the following solution areas? Source: Vertical IT and Communications Survey, US, 2014
Investment Priorities…by business area Source: IDC Vertical IT and Communications Survey, 2014 & 2015 n=89
Investment Priorities…by type of tech Source: IDC Vertical IT and Communications Survey, 2015 n=89
Please…ask me about this chart? Moving from the pilot to business Source: IDC Vertical IT and Communications Survey, 2015 n=89
Applying Analytics into Six Domains 1) Customer - Insights into customer usage and utility interaction - What? Billing trends;
revenue protection; fraud deterrence; interval usage trends; customer premise equipment health; customer service and social media activity
2) Metering – Insights into AMI system for operational efficiency - What? Outage detection; mobile workforce routing; field resource and equipment staging; remote reconnect/disconnect; meter diagnostics; demand response impact.
3) T&D Circuit – Insights into equipment performance and power delivery - What? Transformer load management; line monitoring and power quality; fault detection; vegetation management; condition based monitoring; DER availability and forecasting
4) Regulatory – Insights into financial regulations - What? Energy trading and risk management; fixed asset and components; customer contributions; emission trading; decommissioning obligations.
5) Business Management – Insights into general business operations – What? Business process efficiencies, continuous improvement, procurement, inventory, workforce management
6) Energy Markets – Insights into wholesale markets and capacity markets – Fuel hedging, market forecasting, demand response management, etc.
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Applying Analytics into Six Domains 1) Customer - Insights into customer usage and utility interaction - What? Billing trends;
revenue protection; fraud deterrence; interval usage trends; customer premise equipment health; customer service and social media activity
2) Metering – Insights into AMI system for operational efficiency - What? Outage detection; mobile workforce routing; field resource and equipment staging; remote reconnect/disconnect; meter diagnostics; demand response impact.
3) T&D Circuit – Insights into equipment performance and power delivery - What? Transformer load management; line monitoring and power quality; fault detection; vegetation management; condition based monitoring; DER availability and forecasting
4) Regulatory – Insights into financial regulations - What? Energy trading and risk management; fixed asset and components; customer contributions; emission trading; decommissioning obligations.
5) Business Management – Insights into general business operations – What? Business process efficiencies, continuous improvement, procurement, inventory, workforce management
6) Energy Markets – Insights into wholesale markets and capacity markets – Fuel hedging, market forecasting, demand response management, etc.
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1/3 of North American Utilities will be investing in
analytics for Customer Engagement in 2016
Where does and will analytics change the business? Source: IDC Vertical IT and Communications Survey, 2015 n=89
Where does and will analytics change the business? Source: IDC Vertical IT and Communications Survey, 2015 n=89
Almost 40% will be investing in demand response analytics in
2016
Be ready…The Internet of Things
32% 34% 36% 38% 40% 42% 44%
Demand-response control for energy consumption
Networked control of lighting, home appliances and entertainment devices
Networked control of lights, home appliances, and entertainment devices
Have multiple changes occur in the home as a result of triggers.
Interest in and Use of Home Automation, related to energy
Highly Interested Already Doing It
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Q. Imagine your home's thermostat, home entertainment system, doors and lights all were connected to the Internet. They could be controlled both in traditional ways and through devices like smart phones, tablets, and personal computers. How interested would you be in using the system to do each of the following? Please answer using a scale of 1 – 10, where 1 means "Not at all interested" and 10 means "Extremely interested". If you are already doing this activity, please select 11, "Already doing this".
Note: “Highly Interested” respondents gave an interest level of 8 or higher. N=1,517. Application descriptions edited for space.
More than 8 million HHs use some kind of home automation and control
Source: IDC’s 2016 Consumer Internet of Things Survey
Recommendations Get to the Next Level
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Is this your organization?
• Siloed data and applications
• A data governance model that encourages isolation
• Talent acquisition and retention issues
• Demographic time bomb
To get to the next level do try this:
• Make analytics a hiring
skill • Outsource the models
and data aggregation • Use Machine Learning
to capture knowledge • Put a governance
model in place that breaks data siloes
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Who We Are INTRODUCTION
2004 BOULDER
CO DENVER
100+ EMPLOYEES
150M $150M in funding
to date (VC & Strategic)
OPERATIONS
NORTH AMERICA / EUROPE /
AUSTRALIA
Enabling a Smarter Market
for Energy Products and
Services
ACQUIRE ENGAGE
ORCHESTRATE
Privately Held
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Data Analytics Has Already Transformed Many Industries
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Banking Telecommunications Retail Entertainment Energy?? Transportation
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Why Data Analytics Has Not Impacted Energy More?
✓ Lack of Competition
✓ Lack of Regulatory Incentives
✓ Protecting Consumers / Universal Access
What is Changing?
✓ Competition
✓ Customer Preferences
✓ Technology, Data, Analytics,
✓ Growing policy mandates
ANALYTICS
Energy Has Not Been Transformed...But That is Changing
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What Will The Transformation Look Like? ANALYTICS
Orchestration of Connected Devices
Personalization Convergence Around The Customer
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OPPORTUNITY
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Comfortable Customers
Increase in Peak Load Reduction per House
Energy Efficiency Savings
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Cloud to Cloud LOAD OPTIMIZATION
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72 Thermostat
Solar
Storage
EV
Lighting
Water Heating
Tariff Data
Meter Data
Bill Data
Weather Data
Demographic Data
User Data
Copyright 2016 Tendril, Inc. All rights reserved. WWW.TENDRILINC.COM | [email protected]
Energy Bill Home Energy Reports Mobile, Personalized, Orchestrated
ANALYTICS
Utility Transformation Enabled by Data Analytics
Two-Way Digital Engagement
Utility Benefits
Improved Customer Sat EE Savings Compliance with Mandates
Customer Experience
Dramatic EE and DR Results Optimize System Significant Earnings Evolve Business Model
Greater Engagement Operational Savings Earnings Contributions
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QUESTIONS? JESS MELANSON
VP OF UTILITY SOLUTIONS & STRATEGY
PRIVATE AND CONFIDENTIAL
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WANT TO LEARN MORE? WWW.TENDRILINC.COM