executive presence for leaders adock ingram 22.7.2015

LYNN BAKER

BEYOND MANAGING

TO LEADERSHIP

LYNN BAKER

Certified Public Speaking Coach

Executive Presence Coach

Business Image Consultant

Professional Speaker

Business Woman

X-factor in Business

Attitude

Behaviour

Credibility

Send a powerful message to the world about your abilities

Democratic

Innovative

Collaborative

Triple Bottom Line

• People

• Planet

• Profit

New breed of Leader

DOMINANTCHARACTERISTICS

Confident & charismatic

calm, composed, in control

optimistic & enthusiastic

strong social skills

excellent communicators

high levels of humility

authentic

STRONG VALUES

Honesty

Integrity

Respect

Sincerity

Trust

Fairness

Transparency

Accountability

Compassion

Have they got the x-factor…………

3 Enemies of Executive Presence

arrogancegreed

ego

Arrogance alienates Confidence endears

What is Executive Presence ?

HARD SKILLS(Quantifiable)

TechnicalFinance

LegalEngineeringArchitecture

Computer

SOFT SKILLS(Unmeasurable)

AttitudePeople skillsSocial BehaviourCommunication skillsImage

Hard skills=15%

Soft skills

85%

100%success

Hard SkillsAccounting

FinanceTechnical

Computer

Soft SkillsSocial skillsCommunicationValuesBehaviourAttitudeImage

Source – Carnegie Foundation & Stanford University

Hard Skills Hard Skills

Soft skills

Management

Hard Skills

Soft skills

Leadership

20 – 30 years 30 – 40 years 40 – 60 years

What can we learn from them ?

123

456

6 Elements of Executive Presence

EMOTIONALINTELLIGENCE1

Emotional Intelligence

SelfAwareness

SelfManagement

SocialAwareness

RelationshipManagement

REFERENCE – DANIEL GOLEMAN & HAY GROUP SOUTH AFRICA

Emotional Intelligence(Self)

SelfAwareness

SelfManagement

SocialAwareness

RelationshipManagement

Self Management – Amygdala hijack

REFERENCE – DANIEL GOLEMAN & HAY GROUP SOUTH AFRICA

Be aware of your behaviour……….

‘Poise under Pressure’ – hallmark of good Leadership

EMOTIONALINTELLIGENCE

SOCIALINTELLIGENCE

12

Social Intelligence (SI)

the ability to get on well with others and to get them to co-operate with you

Employees need to feel they are secure and belong

Employees feel they are significant & valued

Employees need a clear sense of purpose & direction

Employees feel they have a voice & receive recognition

Reference : The Jacobs Model

Build Trust - Intrinsic drivers of Trust

Cannot build trust with a dogmatic style

Covert Power Mind-Set

• Management by Fear

• Dictate Orders

• See employees a necessary inconvenience

Personalised Power = betterment of others

REFERENCE : ROBERT FIRESTONE, PHD

– Democracy

– Equality

– Fairness

– Social equality

– Teamwork

Empathy

Empowerment

Engagement

Compassion

Values

Personalised Power = Conscious Leadership

I will be honest with you about the challenges we face Demonstrating Values - Honesty

I ask you to join in the remaking of the nation Demonstrating Engagement

I will listen to you, even when we disagree Demonstrating Empathy

This cannot happen without you Demonstrating Empowerment

Lets look after ourselves and each other Demonstrating Compassion

Conscious Leadership


SOCIALINTELLIGENCE

BUSINESSINTELLIGENCE3

21

re-think

re-invent

remain relevant

Business Intelligence - Do business Differently….

Shift from Silo mentality

Shift to Collaboration

Own no Hotel Rooms

Market Value $10 Billion

Own no Taxis


Own no Stock


Largest hotel business Largest taxi business Largest retail business

RE-THINK to remain relevant

RE-INVENT - Customer Service to Customer Experience

Focus on Customer Experience

Disney Test Track ExperiencePersonalised Disney card to customize ride

Choose a car with specifications and colour

Instant feedback on your position in race

Extended experience – see others resultseven after you have left the venue

Enhance the Customer Experience - Apple

“What incredible benefits can we give the customer?

Where can we take the customers experience?”.

Steve JobsApple

Apple Customer Experience Strategy

What are you doing differently from 5 years ago ?


SOCIALINTELLIGENCE

BUSINESSINTELLIGENCE

PERSONALBRANDING 4

DEFINE DELIVERDESIGN

Develop Powerful Personal Brands

Personal Brand

Company Brand

Personal Brand Company Brand

Position Yourself as an Expert - Credibility

Manage your reputation carefully

Professional Image

Professional dress increases perception of authority

Impression Management

Image creates lasting impressions

You are being judged……

Dress “one notch up” from those you are meeting

Professional Casual

Psychology of colour

The darker the colour the greater the perception of authority

StrongAuthoritativeDominantControlledSophisticated

Negative….IntimidatingUnapproachable


Black Grey

The darker the colour the greater the perception of authority

ProfessionalFormalApproachableWisdomDignified

Negative….BoringRigid


Negative….IntimidatingUnapproachable


Power, energy, determination, authority



PowerEnergyPassionDriveDeterminationCourage(Lust)

+

Hues of BlueNavy Blue

ConfidentTrustworthyHonestReliableIntegrityResponsibility__________CalmingReduces tension


OpenSelf-sufficientAmbitiousDeterminedControlled

psychology of colour

Barack Obama 2008

psychology of colour

Barack Obama 2012

Power posture


SOCIALINTELLIGENCE


POWERFULBRANDS

COMMUNICATIONSKILLS 5

Comma = ½ second pause

Full stop = 1 second pause

Vocal Image to increase authority

Slow down vocal pace

Manage your tone


SOCIALINTELLIGENCE


POWERFULBRANDS

COMMUNICATIONSKILLS

6CHARISMA

Charisma

* Magnetic energy

* Optimistic

* Enthusiasm

* Positive attitude

* Humility

Personal Intelligence

Self ConfidenceSelf esteemSelf worth

Values

THANK YOU !

• Website www.executivepresence.co.za• Facebook www.facebook.com/ExecutivePresenceSouthAfrica• Twitter @Lynn Baker_Exec• Agent Unique Speaker Bureau

LYNN BAKER

executive presence for leaders adock ingram 22.7.2015

Leadership & Management