Executive OverviewExecutive Overview

Incorporated in June 1999

Two Core Product Areas Investigative Services

Litigation Support / Records Acquisition

Regional Coverage 100 Employees PA, WV, DE, NJ, NY, MD, OH, DC, NC & SC East Coast and Midwest through strategic partnerships

Executive OverviewExecutive Overview Executive OverviewExecutive Overview

Diverse Experience of Ownership

Carolyn Langenohl20 years experience in the claims industryLitigation Manager, State FarmDirector of Operations – Litigation Solutions

Steve Mazefsky17 years experience in the claim industryRegional Sales Manager or Vice President - Sales Client RelationsDirector of Business Development – Litigation Solutions

Staff ExperienceStaff Experience

College Educated, Law Enforcement, Military Backgrounds

Prior Experience LSI Training Program:

Equipment Set up Pre-Texting Mobile Surveillance Report Writing

SurveillanceSurveillance

15 Day Turnaround Time

Eastern United States Coverage

Pre Surveillance Investigations

Claims InvestigationsClaims Investigations

Asset Investigations

Public Records/Documents Requisition

Recorded Statements

Accident Scene Inspections

Alive and Well Checks

Activity Checks

Background InvestigationsBackground Investigations

Database Background

Courthouse Check

Criminal History

Civil History

Why LSI?Why LSI?

Why

Litigation Solutions?

Diverse Experience of Diverse Experience of Ownership / ManagementOwnership / Management

Ownership with Extensive Claims and Carrier Service Experience

Team of Account Executives, Operational and Administrative Support with Extensive Industry Experience

ServiceService

Strong Regional Coverage Ease of Use

GPS Tracking Local presence Available centralized intake On-line capabilities 24/7 Service 100% Satisfaction Guarantee Program Compliant Vendor Management Program

Quality AssuranceQuality Assurance

Concurrent Pre Set Daily Check in Times End of Day Review Customer Link Daily review by QC Specialist &

Supervisor

Prospective Detailed Intake Databases / DMV Insured Contact Rehab Contact Internet Research

Quality AssuranceQuality Assurance

Retrospective 50% of all Cases reviewed by ownership Available Stewardship reports Monthly Staff Evaluations On-line Management Reporting

TechnologyTechnology

State of the Art Field Equipment Body cams, Time lapse equipment, long distance

capabilities Video Snippets as part of the update

Quick access to visual evidence Customer Link

Quality Assurance and Time Savings GPS Tracking

Know where our staff is at all times – no “Ghosting”

Employees simply carry their GPS-enabled mobile phone with them throughout their

regular activities and their location is automatically tracked and recorded.

GPS TrackingGPS Tracking

Customer Link Benefit/VMO BenefitCustomer Link Benefit/VMO Benefit

On-Line Referral Form

• Easy Surveillance Order (Point and Click)• Accountability• Communication

On-Line Access to Video and Updates

Time Savings• Relevant Video Tape Only• Minimize Phone Tag• Positive ID Early• Better QA

Cut and Paste Notes / Video

• Able to Send to Counsel• Able to Send to Physician• Insured Participation

FEATURE BENEFIT

Management Reporting

• Case Assignments / Who is Used • Vendor Comparison• Monitor Spending Trends, Cost Benefit• Monitor Results Trends Vendor Staff• Use Trend Analysis for Best Practices• Client Satisfaction

FEATURE BENEFIT

Vendor Management Program

Vendor Management ProgramVendor Management Program

Program Choices

Exclusive Provider• LSI Handles All Work

Preferred Managing Partner• LSI Handles an Agreed Upon Percentage Selects Vendor Panel Through RFP

Preferred Partner• LSI Handles an Agreed Upon Percentage and Utilizes Client Panel

Special Investigative Unit• One of the Above Choices Plus Fraud Plans and Reporting Where Necessary• Documentation on and Referral of Fraud Cases

Marketing advantages for client acquisition and retention

Increased results in the utilization of surveillance

Consistent protocols to evaluate vendor/claims handler results

Reduction in claims exposure

Reduce risk involved with the use of this service

Increased Return on Investment

Management of vendor process without the cost

Minimal expense

Vendor Management Panel BenefitsVendor Management Panel Benefits

Consistent Rate Structure Customizes Vendor PanelVendor Verification Licenses Insurance

Centralized Management Structure Intake Communication Reporting Invoicing Vendor Trends Staff Trends

Vendor Panel Benefits Decrease in Marketing Expense Volume Increase