www.rba.international

EXECUTIVE MANAGEMENT PROGRAMME

DUBAI, 19 – 21 NOVEMBER

EMP

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19th – 21th November 2019

Retail Banking Education

The Executive Management Programme is a three-day intensive programme in Dubai, UAE that provides leading retail bankers with access to current best practices in retail financial services, with an emphasis on retail banking leadership. It also provides delegates with access to an unmatched international network of fellow professionals and a retail banking research resource that can be accessed at any time.

Successful completion of this programme would qualify a participant for membership of the RBA International and designation as Honorary Member.

Preparation for the Programme

In order to get the most of this high-level programme, we will be sending each participant a variety of reading materials prior to the sessions. It is important that you make yourself familiar with these core texts in order to ensure that the course time is devoted to value-added discussion of the basic topics.

Participants in the RBA International’s Executive Management Programme will receive:

• All lectures delivered by professionals with more than 20 years’ industry experience

• Coursebooks created exclusively for the RBA International

• Presentation materials

• Case Studies

THE EXECUTIVE MANAGEMENTPROGRAMME

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WHO IS RBA INTERNATIONAL?

A Certified Retail Banker will be able to:

• understand customer psychology and build enduring and profitable relationships with customers.

• deliver customer solutions that improve customer outcomes and customer trust.

• analyse product profitability in order to focus on optimal value creation.

• assess and manage the bank’s risks.

• have an understanding of key value drivers, KPIs and financial reports.

• achieve real improvement at an operational level, improve results and achieve profitable growth.

Unique benefits of our programme:

• Offers a flexible, convenient and scalable learning solution which can be aligned to meet your organisation’s strategic business and learning objectives

• Provides a common body of knowledge leading to improved communication, faster learning and an agile organisation

• Allows for practical implementation

• Provides the tools to improve overall employee engagement

• Provides a talent management and succession planning tool that equips your future leaders with the knowledge and skills to take your business forward.

RBA International is the only international educational and professional body

in the world dedicated exclusively to retail banking certification and training.

It’s mission is to promote retail banking as a recognised profession – and to

promote the status of retail bankers as trusted professionals.

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DAY 1

SESSION 1Major trends affecting retail banking

SESSION 2Business strategies in retail banking

SESSION 3Achieving profitable growth

SESSION 4Case study: A new, real-life example

from a retail banking

ACADEMY DINNER

On day one of the Executive Management Programme you will

start to explore the most important issues facing today’s retail

banking leader. Through a combination of high-level debate, up-

to-date case studies from international retail banks and RBA’s

proprietary curriculum, you and your fellow executives will get

an insight into global best practices in retail banking.

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DAY 2

SESSION 1Leadership in retail banking

SESSION 2Governance and ethics

SESSION 3Operational excellence in retail

banking

SESSION 4Case study: A new, real-life example

from a retail banking

OPTIONAL WORKING DINNER

On day two of the programme our renowned faculty, all of whom

have over 20 years’ retail banking experience will dive deeper

into a variety of topics that are critical for success at executive

level in retail banking. And there will be a session led by an FS

sector industry specialist.

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DAY 3

SESSION 1Risk and capital management

BASEL III SIMULATION GAMERound One

BASEL III SIMULATION GAMERound Two

GUEST SPEAKERAcademy dinner and certificate

presentation

DRINKS RECEPTION

On the final day of the programme, we will take an in-depth look

at the current state of the retail banking sector worldwide. That

includes a guest speaker to focus on a current and relevant hot

topic.

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Feedback from a recent Executive Management Programme

TESTIMONIALS

“It’s been fantastic, it’s a great mix of being able to meet different people, experience and engage with different ideas, in a nice atmosphere. I’m quite tired at the end of it, but it’s very fulfilling.”

Chief of Staff, Barclays Africa

“Thank you for a truly fabulous, informative and constructive 4-day programme brimming with tools to take my business to the next level! I’m thrilled to be a part of this programme and this tremendous network.”

Head of Retail Banking at Al-Rajhi Bank

“Very interesting instructors – and very well organised

overall!”

Member of the Management Board, Erste Bank

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“It was a wonderful week. I really appreciated the constructive sessions – good speakers and good content.”

SVP and Marketing Channel Strategy, Royal Bank of Canada

“Thank you for a very inspirational week – high quality presentations and excellent discussions! I will certainly treasure the time we spent together and hope that we stay in touch and continue to share our experiences and best practice.”

Divisional Executive of Business Banking, Nedbank

“Thank you for a great programme – well organised structure, high calibre and professional speakers. It was my pleasure to meet everyone and explore and exchange international experiences.”

Head of Retail Banking, Invest Bank

“Faculty members are passionate with practical suggestions. Very well done!”

Chief Commercial Officer, SNS Bank

“What I liked best about the programme was the exchange of views from different parts of the world. The networking was amazing – and I realised that we face the same challenges.”

Retail Banking Director, NIC Bank

“The quality and standard of teaching exceptional, and is second to none that I’ve ever experienced on these kind of programmes before. The way that they bring their own experiences to life - we’ve learned from their mistakes - they’ve been very open and honest about things that didn’t quite go right for them over their long and very impressive careers.”

Head of Customer Banking Enablement, Clydesdale & Yorkshire Bank

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BECOMINGA CERTIFIED RETAIL BANKER

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Successful completion of the Executive Management Programme would qualify you for membership of the Academy and designation as an Honorary Member of the Academy.

RBA International is committed to making the Certified Retail Banker qualification the recognised standard for professional retail bankers worldwide.

Membership of the RBAI will send a powerful message to your customers, colleagues and the regulators that you are committed to maintaining the

highest standards of professionalism in your work. It will also provide you with an unmatched international network of fellow professionals and an unparalleled research resource that you can access at any time.

Admission

Upon successful registration to the programme, professional retail bankers are bound by the Academy’s code of ethics and professional conduct.

Admission to the RBAI’s Executive Management Programmes is selective and by application. RBAI will limit class sizes, thus you may not be able to gain entry to a particular programme if it is full. It is recommended that you reserve and pay for your place well in advance of the start of the courses in order to guarantee your spot.

For more details please visit

www.rba.international alternatively, you can email us with questions directly on contact@rba.international

RB IEXAM

RB IIEXAM

RB IIIEXAM

CRBCERTIFICATION

REGISTRATION

6-12Months

6-12Months

6-12Months

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For more details on the programme, please visit www.rba.international, or you can email us with questions directly on contact@rba.international

FEE STRUCTURE

Qualifying criteria:

• A minimum of 15 years’ experience in retail banking

• Submission of CV and interview

The Executive Management Programme fee is US $5,000 per delegate.

The programme fee includes proprietary RBA International course materials.

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Previous delegates attending the Executive Management Programme have come from:

Head, Retail ProductsAbsa Bank

SVP - Consumer LendingAbu Dhabi Commercial Bank

Director: Personal and Corporate BankingBarclays UK

Head of Retail Banking Abu Dhabi Islamic Bank

Executive Head, Retail Banking Agricultural Development Bank

General ManagerAl Ahli Bank of Kuwait Head of Customer Banking EnablementClydesdale & Yorkshire Bank

Head – Retail BankingAxis Bank UK

Head of Retail and SME Banking BancABC

Chief Executive Officer Bank Mandiri

Managing Director Bank OCBC

Executive Vice PresidentBanner Bank

General Manager - Consumer Banking Chase Bank Kenya

Head of Branch Distribution Commercial Bank International

Senior Vice PresidentDankse Bank

Head, Portfolio Management PBC Global Credit ProductDeutsche Bank

Head, Direct Sales Diamond Bank

Member of the Management Board Erste Bank

Director of Consumer Banking Fidelity Bank

Chief Operating Officer, Investment ProductsFirst National Bank

Head Consumer Banking Ghana Commercial Bank

Executive Manager, Consumer Banking Gulf Bank

Global Head Retail Banking HSBC

Head of Retail Banking Invest Bank

Chief of StaffBarclays Africa

UKRB Products & IntermediariesLloyds

Executive Vice PresidentMaybank

Director, Analytics and Decision Models Unit Millennium bcp

SVP, Retail BankingNational Bank of Canada

AGM, Head of Channels and Sales Distribution National Bank of Kuwait

SVP & Head of Branch Banking DivisonUnion National Bank Retail Banking Director NIC Bank

Head of Personal BankingStanbic IBTC

Exec Director of Personal Financial ServicesPT Bank UOB

SVP, Marketing & Channel StrategyRoyal Bank of Canada

Risk Oversight - Head of Department

Santander UKManaging DirectorSIC Life Trust Finance

Group Head Retail Banking Skye Bank

Member of the Executive BoardSNS Reaal

Head of Retail Banking, Algeria Société Générale

Chief Financial Officer: Postbank South Africa Post Office

Executive Head, Personal and Business BankingStanbic Bank Ghana

Director, Personal and Business Banking & COOStanbic Bank

Head, Personal & Business Banking Standard Bank

Director of Equity Retail Sucorninvest

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www.rba.international