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CHRIE Communiqué 1 July 2019 CHRIE July 2019 Volume 33 • Number 7 International Council on Hotel, Restaurant, & Institutional Education 2810 N. Parham Road, Suite 230 Richmond, Virginia USA 23294 Telephone: 01 (804) 346-4800 Fax: 01 (804) 346-5009 Email: [email protected] Website: www.chrie.org SPECIAL ISSUE EDUCATION E Passing the ICHRIE Leadership Torch continued on page 7 Introduction to the Education Issue E Catherine Curtis is Director of Education for ICHRIE and Associate Professor at Oklahoma State University. In this special education edition of the Communiqué, I posed the question, “What have you learned teaching in higher education?” I believe that as teachers we must be amenable to change. Some of us out there have experienced the changes in generational thought patterns and ideals. However, I do believe despite the changes there are lasting tenets that are fundamental to good teaching. In this issue, we are welcomed into the lives of professors at the assistant, associate, and full professor levels who are sharing their personal experiences of teaching in higher education. We hope that these articles will stimulate conversations about teaching and encourage collaboration centered on student learning in and out of the classroom. As our academic year ends and we prepare for the annual summer ICHRIE conference in New Orleans, it is also a time for our senior leadership transition process. We will say goodbye to some members of the executive committee (the senior leadership team of the board of directors) and welcome a few familiar friends. This year, our Immediate Past President, Amit Sharma of Penn State University, waves a fond farewell as he leaves the senior leadership team. After many, many years of service to ICHRIE, Amit will retreat to his role as an active member of our academy. Of course, he will continue as the editor of the ICHRIE Research Reports for a while longer. He’s certainly given quite a bit to ICHRIE and has earned his respite. We thank him for his many years of service. Our Vice President, Jeff Beck of Michigan State University, will soon have the mantle of the ICHRIE presidency placed on his shoulders. Jeff is ready for this role. He’s been actively engaged in the Comprehensive Organizational Review (COR). Last summer, Jeff accepted the leadership role of a number of those 12 initiatives. As he moves into the presidency, he is well positioned to see those 12 initiatives through to completion. We welcome Joy Dickerson of the Culinary Institute of America as the Excited about Education Transitions Send news about ICHRIE member marriages, births, deaths, promotions and any other of life’s transitions to [email protected]. We want to hear about you! Chris Roberts is President of ICHRIE and Director & Professor at DePaul University.

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Page 1: Excited about Education E Passing the ICHRIE Leadership ... · E Passing the ICHRIE Leadership Torch continued on page 7 Introduction to the E Education Issue Catherine Curtis is

CHRIE Communiqué 1July 2019

CHRIE

July 2019 Volume 33 • Number 7

International Council on Hotel, Restaurant, & Institutional Education • 2810 N. Parham Road, Suite 230 • Richmond, Virginia USA 23294

Telephone: 01 (804) 346-4800 • Fax: 01 (804) 346-5009 • Email: [email protected] • Website: www.chrie.org

S P E C I A L I S S U EE D U C AT I O N

E Passing the ICHRIE Leadership Torch

continued on page 7

Introduction to the Education IssueE

Catherine Curtis is Director of Education

for ICHRIE and Associate Professor at Oklahoma State

University.

In this special education edition of the Communiqué, I posed the question, “What have you learned teaching in higher education?” I believe that as teachers we must be amenable to change. Some of us out there have experienced the changes in generational thought patterns and ideals. However, I do believe despite the changes there are lasting tenets that are fundamental to good teaching. In this issue, we are welcomed into the lives of professors at the assistant, associate,

and full professor levels who are sharing their personal experiences of teaching in higher education. We hope that these articles will stimulate conversations about teaching and encourage collaboration centered on student learning in and out of the classroom.

As our academic year ends and we prepare for the annual summer ICHRIE conference in New Orleans, it is also a time for our senior leadership transition process. We will say goodbye to some members of the executive committee (the senior leadership team of the board of directors) and welcome a few familiar friends.

This year, our Immediate Past President, Amit Sharma of Penn State University, waves a fond farewell as he leaves the senior leadership team.

After many, many years of service to ICHRIE, Amit will retreat to his role as an active member of our academy. Of course, he will continue as the editor of the ICHRIE Research Reports for a while longer. He’s certainly given quite a bit to ICHRIE and has earned his respite. We thank him for his many years of service.

Our Vice President, Jeff Beck of Michigan State University, will soon have the mantle of the ICHRIE presidency placed on his shoulders. Jeff is ready for this role. He’s been actively engaged in the Comprehensive Organizational Review (COR). Last summer, Jeff accepted the leadership role of a number of those 12 initiatives. As he moves into the presidency, he is well positioned to see those 12 initiatives through to completion. We welcome Joy Dickerson of the Culinary Institute of America as the

Excited about Education

TransitionsSend news about ICHRIE member marriages, births, deaths, promotions and any other of

life’s transitions to [email protected].

We want to hear about you!

Chris Roberts is President of ICHRIE

and Director & Professor at DePaul

University.

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2 CHRIE Communiqué July 2019

Laissez Les Bon Temps Rouler!Kathy McCarty, Chief Executive Officer, International CHRIE

CHRIE Communiqué

(USPS) 734-430 (ISSN) 1042-5918is published monthly by the International Council on Hotel, Restaurant and Institu-tional Education, at 2810 North Parham Road, Suite 230, Richmond, Virginia USA 23294. Periodicals postage paid at Rich-mond, Virginia and at additional offices.

Postmaster: Send address changes to CHRIE Communiqué

The International Council on Hotel, Restaurant and Institutional Education, 2810 North Parham Road, Suite 230,

Richmond Virginia 23294 USATelephone 01.804.346.4800; FAX

01.804.346.5009Email: [email protected]

www.chrie.org

Membership in ICHRIE includes a subscription to CHRIE Communiqué. Nonmember subscriptions are US $65

US$75 in CanadaUS $85 Internationally.

Publisher: Kathy McCarty

© 2019 International Council onHotel, Restaurant and Institutional Education.

We are pleased to recognize the following ICHRIE members for

exceptional contributions:

International CHRIE Partners 2018

American Hotel & Lodging Educational Institute

Cornell University

Cvent

Johnson & Wales University

Knowledge Matters

Marriott

Penn State University

STR

www.chrie.org

This month, International CHRIE will gather in the city commonly known as the birthplace of Jazz—New Orleans, Louisiana USA. This will be only the second time in ICHRIE history that we will hold our annual summer conference in New Orleans and those planning to attend will find it’s a place that merges relationships, culture and flavor in

hospitality and tourism. If you haven’t already done so, register today and plan to join us.

As usual, we have a lot of events and special gatherings during the week of conference (July 24-26):

• The Culinary Institute of America is generously sponsoring the annual Deans’ and Directors’ program being held on Wednesday, July 24.

• The Career Advancement Academy will feature the usual three consortiums—one for research, one for teaching and one for leadership. Sign up for this valuable member benefit on the ICHRIE website.

• Our Director of Membership, Eric Brown, along with the awesome members of his committee have been working hard on plans for the First Time Attendees reception that will be held on Wednesday, July 24 from 4:00 to 4:45 p.m.

• Our Opening General Session from 5:30 to 7:00 on Wednesday, July 24, will officially open the conference and will feature Mark Romig, President and CEO of the New Orleans Marketing Corporation and Butch Spyridon, President and CEO of the Nashville Convention and Visitors Center

• Utilizing a new marketplace concept, the ICHRIE Marketplace and Expo will once again serve as the place to see informative exhibits and displays along with the CHRIE FutureFund™ Silent Auction.

• Thursday events will begin with the installation of new ICHRIE officers and directors at the Annual Membership and Business Meeting from 8:00 to 8:45 a.m. All are invited to attend.

• Our Director of Industry Services, Steve Hood, has put together some amazing industry session that you won’t want to miss.

• This year’s conference will also feature several new ideas such as the Manuscript Marathon, “Campfire” sessions and workout classes.

• On Friday, July 26, we will close with our annual awards gala celebration honoring this year’s award winners.

As always, our conference is made possible through the generous support of our conference sponsors—we literally could not provide the breadth of events, meals, and entertainment without their financial backing. On behalf of the Board of Directors and staff, I gratefully acknowledge and thank our conference sponsors. Please support them where and whenever possible.

I look forward to seeing everyone later this month in New Orleans (pronounced New Or-linz, not Nawlins and certainly not New Orleenz) and hope you plan to come to experience the culture and flavors of hospitality and tourism education in the Big Easy! The city’s official motto is Laissez les bons temps rouler!” Let’s get ready to let the good times roll!

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CHRIE Communiqué 3July 2019

EAs I sit back and reflect on the past decade or so in the college classroom, I can remember my nervous anticipation before teaching my first college class. Although I was not new to teaching, because I had been a certified public-school teacher in my years prior to graduate school, I felt that teaching college students would be markedly different. I wondered if I had prepared enough material. I wondered if the questions I wrote would stimulate the discussion that I daydreamed about having with my students would occur. In all honesty, I cannot remember much of that day.

However, what I do remember is what the students have taught me about teaching over these years. If I could, I would go back in time and impart some of these lessons to myself in the beginning stages.

First, everyone does not learn the same way you do. They have different ways of learning. Students who are similar to your style are going to be moving right along with you, so you have to make sure that you are that you are not forgetting about everyone else. Some people learn by seeing, others from hearing, and others by doing and multiple other ways. Researchers have done much work in this area. For some fun, you could have your class fill out a questionnaire the first day to see how many different styles are in your classroom. It may be out of your comfort zone, but try multiple approaches to reach the most people.

Second, check for understanding. We must remember that many students are novices to the material that we are presenting. As experts, we see patterns that appear readily apparent to our eyes, but to a novice’s eyes they see a ton of information. Check for understanding throughout your lessons, do not wait until the end of class. Maybe you have experienced a class where the students looked glazed over, yet no one utters a word, and I have experienced this teaching an accounting class. They may be suffering from information overload and need a chance to try again. So be sure to make check points along the way.

Third, challenge students. I feel that these days many things are softened or made much easier. I tend to disagree with that philosophy. Making things easier for someone does not lead to resilience. I believe that challenges hold the greater reward. Encourage students to reach a personal best. This will build self-

What I have Learned from Teaching in Higher Education

Catherine Curtis is Director of Education

for ICHRIE and Associate Professor at Oklahoma State

University.

Colleges & universities all over the world know how to get the best candidates for their hospitality and

tourism position openings.

Advertise in ICHRIE’s professional opportunities section in Communique

or on the ICHRIE website!

If you would like to begin receiving top applicants for your college or university’s positions, email

[email protected] for more information.

Reach applicants all over the world.

confidence which in turn builds self-efficacy.

There are many more tips that I could share, but I think these three are the foundation to a better beginning whether you are in your first or your fourteenth year. I am much more relaxed these days compared to that first year of college teaching, but I am not less excited. I look forward to the new academic year each fall and cannot wait to greet the new and the returning students.

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4 CHRIE Communiqué July 2019

E What I have Learned from Teaching in Higher Education

Angel F. González, is a

Assistant ProfessorCalifornia State

University, Monterey Bay

As I sit down to write a synopsis of the lessons I’ve learned over the past two decades preparing hospitality managers, I reflect on the things I have grasped while teaching in higher education. Charged with the goal of preparing students for management positions with the necessary soft skills and knowledge needed to lead others is not a task to take lightly.Bringing the reality of the industry to the many students that may not yet fully understand the demands of a tough industry that relies on their ability to motivate others to do the

tough jobs is another challenge. This becomes the focus of many of my lessons on and off the classroom. Counting on your own managerial experiences make it easier, but how do I do this in an academic setting? This becomes the larger question. These first, indirectly related tips, allow you to focus on your best teaching with support:

• Know the departmental assistants, respect them, be friendly and polite.

• Make friends with the university’s IT professionals and the teaching technology support center staff

In regard to optimizing your teaching by better planning:

• Organize your syllabus, share it and discuss it on the first meeting, and stick to it.

• Create your lessons by taking into consideration the following:

• Different learning styles require different approaches to your teaching. Adults have different learning needs compared to children and adolescents, as they have added life experience. This makes it harder at times for them to learn. Students need to connect their life and experiences to the classroom lessons; they must see the relevance of what they are learning in order to be successful.

• This creates opportunities for hands-on activities. In management, the use of case studies is a great way to get students thinking about real life situations. Anecdotes from the instructor and guest speakers, as well as creating a forum where experienced students express themselves help them connect and

see the relevance. Forging an environment to create connections with those personal experiences, where they share experiences, ideas, and solutions to problems is a large part of the formula for successful learning.

• Create real-world experiences by partnering with the local industry

• Industry shadow days are important, especially for those with little to no job experience. Students connect with industry professionals closer to their level, especially if they have a background story that “hooks” them. It may be tough for a young student to relate to a seasoned general manager or multi-unit owner.

• Projects with the local community, helping a real organization improve their operation. It may be a regional occurrence, but many students favor helping a non-profit organization.

• Whenever possible, divide course work into smaller tasks that scaffold into larger projects.

• Ask for their own examples. Whet their appetite with a short video, or story. Create anticipation.

• Teach the subject and bring real experiences and anecdotes, it is all about a good story.

• Students tend to slack on easy courses, challenging them pays off.

• Optional work typically does not get done.

• Provide opportunities for practice and for them to express themselves.

• Students enjoy sharing their experiences, and it is ok to sometimes deviate from the main subject.

• Office hours help connect with students; many are resistant to visit. Make yourself available before or after class in the classroom.

I strongly believe in the old saying “If you love your job, you never have to work a day in your life”, and although no job may be perfect, high probability is that the more you love your job, the harder you’ll work. I am confident in saying that teaching and learning from students is

continued on page 9

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CHRIE Communiqué 5July 2019

E What I have Learned from Teaching in Higher Education

I first started teaching over 15 years ago. Like many of you, I still remember walking into that classroom full of eager students, some who wanted to be there, some who were taking the class only because it was required. I still recall the excitement I felt to be in the classroom, but more than the excitement, I felt nervous and an amazing amount of pressure. While the pressure and nerves I experienced have lessened over the years, the excitement remains.

As we welcome new faculty onto our campuses later this summer and welcome back our seasoned educators, I always enjoy the discussion of teaching. I am apprehensive to tell new faculty how they should teach or how they should be successful in teaching. Everyone has their own unique style and approach in the classroom, but when asked to write this article, I was forced to think about what I have learned from teaching and put it together in a meaningful article.

One thing I strive to do throughout my interaction with individuals is to attempt to understand from where an individual comes and what challenges they have in their lives. I have found this equally important in the classroom. Over the years, I have learned that every student has a challenge in their life, direct or indirect, some of which will be openly shared, while others are kept private. Perhaps we see this even more now as we see the crippling amount of student debt some of our students carry and the hours they must work to pay for their education. Understanding these challenges on an individual-level provides a me a glimpse of how they might view the world and the barriers they might have that would impact their success, not only in my classroom, but in life.

I’ve learned that students want to be challenged and taken out of their comfort zones. I remember faculty, who have long since retired, saying that students don’t like to be challenged, but we do it anyway – “because it is good for them”. However, I find that students do what to be challenged and they find value in every course, if you show them why it matters. When I started teaching hospitality law several years ago, I was told it was a hard class to teach, because students didn’t realize the importance of it and it wasn’t that interesting. My focus the first year I taught it, and still to this day, is to show students why each topic we discuss matters and to

Kevin Roberts is aAssociate Professor

Kansas State University

bring in their experience to highlight this through class discussion. In hindsight, I think this one idea has helped me to be better in the classroom than any other thing I have done. As I have watched new faculty come into programs across the county, one thing I have realized is that different can be good, but is not always better. Too many times we fall victim to the current classroom fad or technology, finding excitement in trying something new. While we may feel we are on the cutting edge of teaching, we sometimes loose sight of the most important part – the learning. When trying something new, we must be mindful to ensure it improves the learning in the classroom. Otherwise, the discomfort students find in trying something new will soon turn to disappointment with the topic and class.

Some faculty say they got into higher education because they love research. I can say that I love doing research and helping to solve the problems that face our industry, but, my greatest passion is teaching. I find working with students and helping them succeed extremely gratifying. I find it exhilarating to lead a discussion with engaged students and look forward to the start of each semester – with the same excitement and a bit of the same nerves and pressure that I felt the first time I stepped into a class of my own.

Post Your Professional

Opportunity Ads on the

ICHRIE website!Send ads and inquiries about posting

professional opportunities online to [email protected]

* Did you know? *

Premium members can post online at

no additional cost???

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6 CHRIE Communiqué July 2019

Teaching Transforms Lives I remember succinctly my earlier

days as a doctoral student…a doctoral student who was overly confident, armed with plenty of training in pedagogical techniques, and radiating with a false sense of assurance that I was completely prepared to guide undergraduate students along paths of discovery. You see, I likened myself to a ‘sage on the stage’ ready to entertain and fill their cups with knowledge…with the singular goal being to facilitate learning of

the ‘in and outs’ of running very complex hospitality business enterprises. I quickly learned that my role was one of a guide, a generator of ideas, a facilitator of intellectual intrigue via a process of taking those bright young minds to newer heights, heights that could not have been done alone.

What follows are lessons that I learned from my twenty-five years of guiding seemingly countless undergraduate students along this pathway of intellectual enlightenment…a pathway that is both original and powerful.

Lessons Learned…

1. Connect Learning to Life

I realized very early on that I had to walk in my students’ shoes, get into their world, align their understanding within the context of what is needed to succeed as a manager in the hospitality industry. In doing so, I discovered that simply lecturing out of the textbook, reciting an article, or discussing a case study was not enough. What is effective is a deeper connection, a connection that is drawn out by encouraging students to continually incorporate his/her experiences, their practices, into what effective hospitality managers put into practice.

2. Leverage Advanced Organizers

One of the key elements of instructional success is the establishment of an air of anticipation via the deployment of an ‘advanced organizer.’ You ask, ‘what is an advanced organizer?’ Well…my tool bag in the advanced organizer department is limited in depth although very effective. The advanced organizers that I deploy are in the form of a singular question, a

statement directed to peak interest, an image designed to generate a mental framework, or a brief review of a key concept particular to the principle reviewed. Such technique focuses student attention by setting the stage for the concept under review, initiates, and provides structure to the learning process. You see, I learned that fostering closure is a key to success. What is closure? Closure is derived via reviewing, summarizing, and extending what has been learned thereby resolving all issues and concludes the lesson. Then, and only then, students realize it is time to move on to another topic.

3. Develop an Instructional Cadence, Yet Go with the Flow

There is no virtue in rushing to get your point across nor in rushing to get scheduled key concepts in before a schedule examination date. I quickly found my obsession for adhering to a strict schedule compromised class rhythm, discounted the value of an open exchange of ideas that in turn did not validate student understanding of concepts. Hence, I learned that student concept mastery required a certain degree of flexibility, incorporation of comprehension checks, and dynamic feedback to ensure that learning was occurring. No, I am not naïve enough to expect that everyone learns at the same pace. Nor do I believe that just because ‘I lectured on the topic, therefore the concept was sufficiently understood by all’. I definitely do not follow that mantra.

4. Be Mindful of Life Stage Shifts…Be Flexible and Humble

I expect by now you have guessed that I am baby boomer and due to my life stage you have probably made a few assumptions concerning my pedagogical beliefs specific to how students learn. My generation is supposedly technology adverse, not versed in online tools, and reluctant to adopt ‘cool instructional tools.’ Boomers are independent thinkers, challenge the status quo, and not afraid of confrontation and they learn best by the ‘sage on the stage.’ This approach to learning is almost the polar opposite of what millennial students expect. This latter group thrives on multimedia tools, alias cool instructional tools have become part of the instructional arsenal for traditional and online courses (Ex. YouTube, SnapChat, Twitter, Pinterest). So yes, I have become very humble in knowing my limitations but in doing so I fully leverage the students comfort and knowledge set when it comes to sharing and incorporating such tools into my course delivery. Yes, I have become humble in this regard and in doing so I frequently flip roles by allowing my students to ‘teach the teacher’ the ins and

Randall S. Upchurch is Director at

School of Resort & Hospitality Management

Florida Gulf Coast University

E What I have Learned from Teaching in Higher Education

continued next page

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CHRIE Communiqué 7July 2019

E Articles Continued

incoming Vice President. Joy is no stranger to the board and will be a welcome strength in the coming years as we fully implement the COR initiatives.

Our current Board Secretary, Bill Frye, will be completing his work next month and transferring his duties to our new Board Secretary, Catherine Curtis of Oklahoma State University. Bill receives our special recognition for stepping forward this year to pick up the reins of the secretary role. We had an unexpected mid-year vacancy in the position and Bill was most generous to take on those duties. Self-funded and without complaint, Bill has shouldered the responsibilities with alacrity. We are deeply indebted to Bill for his service. Catherine is changing from ICHRIE Director of Education to Board Secretary. She is well versed in the current board activity. She will also be a welcomed source of strength for the coming years.

Lea Dopson is our fine Treasurer. Her term of office extends into 2020 so she will remain a member of the executive committee for this next year. We appreciate the continuity and experience that Lea brings into her second stint as ICHRIE Treasurer.

For myself, I will be transitioning into the role of Immediate Past President (IPP). I’ll still be a member of the executive committee for another year, aiding the team in the implementation of the COR initiatives and other board activities. I’ll also be continuing in my role as Editor-in-Chief of JHTR. As IPP, I will chair the awards and nomination committees as well as the Past Presidents Council. With the COR initiatives in front of us, it has been a year of deep soul searching and decision making for the organization. We are still an organization in flux. Our six federations are strengthening in their mission, which fulfills our intent in establishing them. A consequence is a robust set of seven conferences that we typically offer each year. That activity, while wonderful on a federation level, has had a noticeable impact on the summer conference to the point that the board should consider the role of that event. We’ve seen APacCHRIE and EuroCHRIE experiment by having a joint conference this past May in Hong Kong. From all reports, it was a monumental success. I’ve heard that other pairs of federations are considering joining together to offer a larger conference event. As these types of changes unfold and are successful, it reflects the shifts in what our members want. We need to recognize these shifts and implement changes accordingly.

Roberts—continued from page 1

outs of the tool. This flipping engages the students in the learning process thereby allowing me to close the loop on their learning…and it does indeed result in me learning a bit of technology.

5. Be a Guide, Foster Mutual Inquiry

Unfortunately, I have met colleagues who fervently believe that our secondary educational system is broken of which phenomena has resulted in very few students being capable of higher order thinking. Perhaps the challenge is that one is not looking outside one’s own frame of reference? What does that mean? Well, I have not succumbed to such negative thoughts…in fact I prefer to believe that a certain percentage of students don’t require a teacher because they will organically seek out knowledge on their own and simply just need a content expert to espouse, explain, and apply theory. The rest, meaning the majority, thirst knowledge as well but only need to be challenged, inspired, and immersed into the learning process. What this means is that I have learned to stop, look, and listen to the ‘ebb and flow’ of classroom learning and in doing so I acknowledge the uniqueness of their thoughts, shape those thoughts, set earning objectives, provide examples of what those objectives looks like, and guide them along the path of proper application and analysis.

6. Maintain Integrity

I have definitely learned that I must model professional integrity and to expect professional integrity in both class conduct and in assignments produced. Yes, online tools such as Turnitin.com are very helpful in shaping student behavior; however, it is the instructor’s responsibility to provide the proper roadmap, set those expectations, model those expectations, and provide timely and dynamic feedback so that the desired goal can be effectively modeled.

In summation, ‘Education Transforms Lives’ so connect with your students, be organized, read your audience, always be humble, leverage mutual inquiry, and at all costs maintain professional integrity. Go Forth and Educate!

I love this lesson, or really a series of lessons, because I get to see the students break down barriers within themselves, their classmates, and with the random people they interact with. Friendships are formed in this class and confidence is boosted, where in the beginning they would be hesitant to approach people to at the end looking forward to walking out and speaking to new people.

Upchurch continued from page 6

continued on page 9

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8 CHRIE Communiqué July 2019

Greetings from Auckland, New Zealand!

Kia ora! Greetings from Auckland, New Zealand. Winter is here in the Southern Hemisphere!

Last month (22–25 May), the historic APacCHRIE-EuroCHRIE Joint Conference was very successfully hosted by the School of Hotel and Tourism Management at Hong Kong Polytechnic University, with more than 740 international delegates from over 42 countries. The conference was well received in an exciting and inspiring conference programme that really encapsulated the conference

theme: ‘East meets West in Hospitality and Tourism Education’.

At the Gala Dinner, an APacCHRIE Lifetime Achievement Award was bestowed on Dr Jennifer Cronin, President of Wharf Hotels. A native of Australia and a long-time career professional in hospitality, Jennifer is a “scholar-leader” and one of those rare CEOs who fully understands both sides of the world of hospitality – the academic and industry sides.

I would like to thank all the organising host and conference committee and students for their excellent work, all the board members who have spared their valuable time and effort to prepare for the conference, and last but not least, all the delegates who flew from their countries to attend the conference. Without any of you, the conference would not have been successful.

The next APacCHRIE conference will be held in Kaohsiung, Taiwan, on 27–30 May 2020 (Conference website: https://apacchrie2020.com/). Hope to see you all there!

I am pleased to introduce Ms Margaret Heng, who has been elected vice president of APacCHRIE.

Ms Margaret Heng is currently the executive director of the Singapore Hotel Association (SHA) and chief executive of SHATEC, the International Hotel & Tourism School in Singapore established by SHA.

She has been with the Association for more than 30 years. Ms Heng works closely with the SHA Board to set directions and implement policies established by the Board. Her responsibilities include working closely with the membership to execute projects relating to manpower, productivity, marketing, image building, human resource training and development, service quality, environment, fire safety and security, conducting research, making representations, and the dissemination of information.

Peter Kim is President of

APacCHRIE of ICHRIE and Associate Professor at

Auckland University of Technology

E APacCHRIE Federation News

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CHRIE Communiqué 9July 2019

In addition, Ms Heng also liaises with government departments, statutory boards and other associations as well as private organizations on behalf of the membership. As CE of SHATEC for the last eight years, Ms Heng is responsible for the management and operations of the school. Ms Heng also works directly with the SHATEC Board to put in place policies and strategies for SHATEC to support the training and development of talent for the hotel industry.

In 2007, Ms Heng was conferred a Public Service Medal Award by the President of Singapore for her contribution to the National Fire and Civil Emergency Preparedness Council (NFEC). She was also awarded the John Harris Fellowship by Rotary International in 1999. In 2014, she was awarded the SPRING Singapore Merit Award for her contributions to the Singapore Standardisation Programme.

In 2017, Ms Heng was conferred a Public Service Star (BBM) Award by the President of Singapore in recognition of her contribution to the National Crime Prevention Council (NCPC), under the purview of the Ministry of Home Affairs.

I am very certain that Ms Heng will make a significant contribution to APacCHRIE as a new leader following the incoming president of APacCHRIE, Prof Pearl Lin, the President of National Kaohsiung University of Hospitality and Tourism.

Please stay in touch with the APacCHRIE Federation and its members on our website, http://www.apacchrie.org/ and our Facebook page, https://www.facebook.com/Apacchrie-The-Tourism-and-Hospitality-Educators-689514288138485/.

Peter B KimPresident of APacCHRIEhttps://www.aut.ac.nz/study/study-options/hospitality-tourism-and-events/academic-staff/hospitality

Roberts—continued from page 7

Gonzalez—continued from page 4

extremely rewarding and makes you a better person. I feel extremely privileged at the opportunity to teach others, taking it very seriously and focusing on making an impact becomes a passion.

I strongly believe that you learn more by teaching. I do not assume the points I make above to be the best out there, or to apply to all of you, please take what can be of benefit to you. That brings me to my last point: learn from others, after all, a university is a learning community.

Start a Discussion!

International CHRIE hosts over 20 Special Interest Groups, so there

is something for everyone! Start a conversation about your

interests and find out what you have in common with other

ICHRIE members!Log into the ICHRIE website and add a discussion on the Member Portal page.

It’s that easy!

The future of ICHRIE continues to be bright. Our field of hospitality and tourism education is still growing. Institutions are still adding new hospitality and tourism programs to their set of offerings, both at the secondary and the post-secondary levels. New hospitality and tourism journals are emerging. Industry firms are still adding properties and outlets. Sure, the world is changing and we have to change with it. But that’s not new. The world is always changing (just think of your teenage years compared to today). And it looks promising.

I believe we have an outstanding set of new leaders to aide ICHRIE as we adjust and reflect those changes in the coming years. Let’s welcome them by giving our support as they lead us into the future of hospitality and tourism education.

E Articles Continued

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10 CHRIE Communiqué July 2019

INTERNATIONAL CHRIEwould like to recognize our

Premium MembersAshland University • Auckland University of Technoloogy • Bilkent University • Boston University • Bradley University • Breda University of Applied Sciences • Budapest Business School • California Lutheran University • California State Polytechnic University, Pomona • California State University, East Bay • Cesar Ritz Colleges Switzerland • CETT-UB • Cornell University • Cphbusiness • Cvent • Cyprus University of Technology • DePaul University • Dusit Thani College • Endicott College • Fairleigh Dickinson University • FERRANDI Paris • Florida Atlantic University • Florida Gulf Coast University • Florida State University • Foundation Nestle Pro Gastronomia • Georgia State University Georgia Southern University • Glion Institute of Higher Education • HAAGA-HELIA University of Applied Sciences • Hong Kong Polytechnic University • Husson University• Indiana University - Purdue University Fort Wayne • Indiana University of Pennsylvania • Institut Paul Bocuse • International University Of Applied Sciences Bad Honnef * Bonn • Iowa State University • James Madison University • Johnson & Wales University, Charlotte • Johnson & Wales University, Denver • Johnson & Wales University, North Miami • Johnson & Wales University, Providence • Kansas State University • Knowledge Matters, Inc. • Lamar University • Lasell College • Lillebaelt Academy of Professional Higher Learning • Mae Fah Luang University • Management & Science University • Manchester Metropolitan University • Metropolitan State University of Denver • Michigan State University • Missouri State University • Monroe College • Nankai University College of Tourism & Service Management • NARXOZ University JSC • National Kaohsiung University of Hospitality & Tourism • National University of Ireland, Galway • New Mexico State University • Niagara University • North Carolina State University • Oklahoma State University • Ozyegin University • Podomoro University • Purdue University, West Lafayette • Rochester Institute of Technology—Dubrovnik • Rochester Institute of Technology—Rochester • Roosevelt University • Ryerson University • San Diego State University • Saxion University of Applied Sciences • South Dakota State University • St. Cloud State University • Stockton University• STR SHARE Center • Strathmore University • Taylor’s University, Malaysia • Technological University of America • The Culinary Institute of America • Temple University • Texas Tech University • The American Hotel and Lodging Educational Institute • UCL University College, Denmark • University College of Northern Denmark • University of Alabama • University of Arkansas, Fayetteville • University of Central Florida • University of Delaware • University of Hawaii at Manoa • University of Houston • University of Macau • University of Maryland, Eastern Shore at Princess Anne • University of Maryland, Eastern Shore at Shady Grove • University of Massachusetts, Amherst • University of Memphis • University of Mississippi • University of Nebraska - Lincoln • University of Nevada, Las Vegas • University of New Orleans • University of North Texas • University of San Agustin • University of South Carolina • University of Surrey • University of the Philippines • Virginia Polytechnic Institute and State University • Virginia State University • Washington State University • Wavecrest University Hospitality • Widener University • ZUYD Hogeschool

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CHRIE Communiqué 11July 2019

DON’T FORGET TO REGISTER FORTHE 2019 ICHRIE CONFERENCE!

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