Excellence through Patient and Family Centred Care Project

Excellence through Patient and Family Centred Care ProjectQuality & Safety Challenge 2012 Averil Boon RN

BOP DHB

Quality & Safety Challenge 2012 Averil Boon RN

BOP DHB

ObjectiveObjective

To establish a clear organisational plan, direction and scope with related priorities for

organisational implementation of the core concepts of patient and

family centred care (PFCC) across the continuum of care at

Bay of Plenty District Health Board (BOPDHB)

To establish a clear organisational plan, direction and scope with related priorities for

organisational implementation of the core concepts of patient and

family centred care (PFCC) across the continuum of care at

Bay of Plenty District Health Board (BOPDHB)

Process – Phase 1Process – Phase 1

Research Literature review, workbooks, guides,

presentations and templates developed Communication – presentations Board,

Executive, education & in-services …… Two self-assessment workshops

identified opportunities for improvement; action plan

Stakeholder analysis Communication plan

Research Literature review, workbooks, guides,

presentations and templates developed Communication – presentations Board,

Executive, education & in-services …… Two self-assessment workshops

identified opportunities for improvement; action plan

Stakeholder analysis Communication plan

Workbooks & GuidesWorkbooks & Guides

1.1 Literature Review1.2 Facilitator’s Guide1.3 Organisational Leaders Self Assessment1.4 – 1.7 Presentations (examples 10 – 30 mins)2.1 Organisational Self Assessment template2.2 Stakeholder Analysis and Communication Guide3.1 Getting Internal Stakeholders Involved3.2 Getting External Stakeholders Involved3.3 Volunteer Patient Advisor Information Sheet3.4 Volunteer Patient Advisor Role Description3.5 Volunteer Patient Advisor Application Form

1.1 Literature Review1.2 Facilitator’s Guide1.3 Organisational Leaders Self Assessment1.4 – 1.7 Presentations (examples 10 – 30 mins)2.1 Organisational Self Assessment template2.2 Stakeholder Analysis and Communication Guide3.1 Getting Internal Stakeholders Involved3.2 Getting External Stakeholders Involved3.3 Volunteer Patient Advisor Information Sheet3.4 Volunteer Patient Advisor Role Description3.5 Volunteer Patient Advisor Application Form

BOP DHB ResultsBOP DHB Results

Self-assessment workshop results:

BOPDHB Admission to Discharge Planner Patient stories opening BOPDHB Board meetings Consumer involvement in workshops, Bay

Navigator, pathway development, co-design projects

Linking with other BOPDHB projects Final report and recommendations

Self-assessment workshop results:

BOPDHB Admission to Discharge Planner Patient stories opening BOPDHB Board meetings Consumer involvement in workshops, Bay

Navigator, pathway development, co-design projects

Linking with other BOPDHB projects Final report and recommendations

Workshop 1

Workshop 2

Out of a possible

1. DIGNITY & RESPECT 10 13 262. INFORMATION SHARING 16 13 203. PARTICIPATION 2.5 6 184. COLLABORATION 4 4.75 12

TOTAL 32.5 (43%) 36.75 (48%) 76

Steven JohnsonWhere Good Ideas Come From: the Natural History Of Innovation

(2012)

Steven JohnsonWhere Good Ideas Come From: the Natural History Of Innovation

(2012)

He describes “the strange and beautiful truth about the

adjacent possible is that its boundaries grow as you explore

them. Each new combination opens up the possibility of other

new combinations”.

5th International Conference of Patient and Family Centered Care

He describes “the strange and beautiful truth about the

adjacent possible is that its boundaries grow as you explore

them. Each new combination opens up the possibility of other

new combinations”.

5th International Conference of Patient and Family Centered Care

Next steps – Phase 2Next steps – Phase 2

This is the really exciting bit …….

Achieving cultural transformation within the BOPDHB will take time but we have

begun opening those doors and are looking forward to exploring new

opportunities and combinations of ideas

BOPDHB’s journey is well underway!

This is the really exciting bit …….

Achieving cultural transformation within the BOPDHB will take time but we have

begun opening those doors and are looking forward to exploring new

opportunities and combinations of ideas

BOPDHB’s journey is well underway!

Action PlanAction Plan

Priority projects: VisitingFood options for different ethnic

groupsSignage and way findingFamily participation in ward roundsPatient goal setting and

communicationVolunteer Patient Advisors

Priority projects: VisitingFood options for different ethnic

groupsSignage and way findingFamily participation in ward roundsPatient goal setting and

communicationVolunteer Patient Advisors

Action Plan (cont.)Action Plan (cont.)

Consumer FeedbackProfessional standards (Shared

Expectations)Review of role descriptionsEducation, orientation, training and

in-servicesExperience based co-design

projectsWhat other doors will open?

Consumer FeedbackProfessional standards (Shared

Expectations)Review of role descriptionsEducation, orientation, training and

in-servicesExperience based co-design

projectsWhat other doors will open?

To the Health Quality and Safety Commission

Thank youIt’s been great fun, hugely successful

and more progress achieved more rapidly

than I could have believed possibleAnd the project is still gaining

momentum!

To the Health Quality and Safety Commission

Thank youIt’s been great fun, hugely successful

and more progress achieved more rapidly

than I could have believed possibleAnd the project is still gaining

momentum!