exbt 7 - saminasci goes google
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Migrating 15,000 users fromMicrosoft Exchange to Google Appsby Sanmina-SCI
Tony Aug, VP, Enterprise Apps, Sanmina-SCIElliot Tally, Director, IT Collaboration and Automation
Serena Satyasai, Product Marketing Manager, Google
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Guest Speakers
2www.sanmina-sci.com
Elliot TallyDir, IT Collaboration and Automation
Elliot has more than ten years of experience in high-tech manufacturing and information systems and isresponsible for enterprise collaboration andmessaging systems, process automation andintegration.
Tony Aug
VP, Enterprise AppsTony has held a variety of leadershiproles since joining Sanmina-SCI in1996 and leads a global IT teamsupporting various aspects of thecompany's operations.
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Agenda
Overview of Google Apps
Sanmina-SCI
Q&A
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Google Solutions for IT
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Develop innovative user-centric technology for businessesBacked by Googles core research and development1000+ people focused on serving IT customers20,000+ enterprise search customers3,000+ businesses sign up for Google Apps dailyOver 60% of the worlds top brands have Gone Google
*Based on Google's Enterprise customers listed in Business Week's 2008 "100 Best Global Brands List."
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365/24/7 support 99.9% Uptime Mobile options Integration APIs Partner program Ad-Free
Google Apps Premier Edition for your domain
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Disaster recovery, web-based Admin controls for MACs, usage reporting.With content monitoring and filtering, PETLS, anti-virus/spam by Postini.
GMail
Messaging
Personal, shared, public
Resource scheduling
RSVPs and updates
Video, voice, IM
Presence
Browser-based accessTalk (IM)
Calendar
Sites
Collaboration
Real-time collaboration
Word processing
Spreadsheets, presentations
Web-hosted video
YouTube for your domain
Secure, internal sharingVideo
Docs
Built-in spam protection
25GB storage
Fast search
Easy web publishing
Wikis, team space, blog
Permission-based sharing$50user/year
For details: http://www.google.com/apps/intl/en/business/features.html
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Postini Services by Google
ArchivingSecurity
Google Message Archiving Up to 10 years of retention
Admin search and restore
Investigations and messagehold features
Personal archives optional
Mbox/PST Import and Export Includes Message Security
Message Consolidationavailable as additional service
Google Message Security Cloud-based spam filtering
Zero-hour virus protection
Content monitoring and filtering
Policy-based secure transport
Google Web Security
Malicious site protection
Web policy management
Google Message Encryption
Automatic policy-basedencryption of message content
Disaster recovery, web-based Admin controls for MACs, usage reporting.Available stand-alone or as additions to Google Apps.
365/24/7 support 99.99% Uptime Partner program
For stand-alone services: www.google.com/apps/postini
$25 = 1yr($13 w/GAPE)
$45 = 1+yr($33 w/GAPE)
http://www.google.com/apps/postinihttp://www.google.com/apps/postini -
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Business as Usual!
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Google and its partners provides tools and resources to help makeswitching to Google Apps fast and easy.
Tools andservices
Migration
For integration
APIs
Cross-platformsupport
Mobile
Web, Outlook,Mobile
Interfaces
Learn more at: deployment.googlapps.com
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ELECTRONICSMANUFACTURINGSERVICES
2010 Sanmina-SCI Corporation. Sanmina-SCI is a trademark of Sanmina-SCI Corporation.All trademarks and registered trademarks are the property of their respective owners.
Communications Enterprise Computing & Storage Multimedia Industrial & Semiconductor Defense & Aerospace Medical Automotive Renewable Energy
Google Apps at Sanmina-SCIElliot Tally, Director Collaboration & AutomationTony Aug, Vice President Enterprise Applications
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Sanmina-SCI Today
Sanmina-SCI is a flexible, lean and quality-driven EMS organization witha dedicated focus on key markets and high-end technology.
30 years of operating history- Headquartered in Silicon Valley
$5.2 billion in revenue (FY2009) Publicly traded Nasdaq: SANM Headcount:
- ~38,000 employees Global operations in 18 countries Advanced technology focus Dedicated end markets End-to-end manufacturing services Design and engineering solutions Vertical integration model Repair and logistics Single IT infrastructure
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Communications
Medical Systems
Multimedia
Defense/Industrial/Automotive/Renewable Energy
Enterprise Computing & Storage
World-class Customers, Diversified Markets
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Challenges of Prior IT Situation
Complexity Server overload: 100+ mail servers around the world ~15k mailboxes Desktop-installed email client Local personal file archives, server archives to tape Internally hosted IM solution, plus an external solution for voice/video Blackberry devices
Speed New capabilities = new software deployments/upgrades Need more collaboration, faster access to information Data required to run business accelerating
Flexibility Increased focus on differentiation rather than commodity
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Why Google Apps?
Pros Existing Google Enterprise relationship for GSA Enhanced capabilities and capacity Rapidly improving without on-premise software installs or upgrades Organizational and employee responsiveness Rapidly flexible to grow as needed Simplified architecture, fewer servers
Apps Status Dashboard for issue awareness Centralized archiving and discovery via Postini Reduced messaging and collaboration TCO
Cons Significant end-user change
Web browser standard change required from Internet Explorer to Firefox IT skill sets would need to change Limited maturity of migration tools Local archives Questions about privacy and security
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How Did We Decide?
Due Diligence and Testing Understood security, privacy, compliance Talked with others who had converted Lab use integrated SSO, existing email system, provisioning
Piloting (Mail, Calendar, Contacts) Moved 2, then 20, then 200 IT and tech savvy employees Appointments, mobile, offline, integrations Tried to break tools and our migration process Incrementally solved any issues at each pilot step Network bandwidth utilization study Organic growth of Docs/Sites
User feedback
And then more Piloting . . . Self-service process to attempt to achieve zero touch migrations Moved server inbox, contacts, calendar Encountered more issues, solved, addressed
Proved we could move remainder of the organization
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Planning a Phased Migration
Tools and Data Installed or web client?
Google App Sync or Google IMAP upload? Self-Service migration tool with web-based admin portal Active Directory Google Apps account synchronization Mail, Calendar, Contact sync? PST uploads? User feedback
Scheduling Network capacity considerations Support capabilities Training and communications plan Business continuity
Special Considerations Executive/Admin pairs Mail merge users Blackberry users
Account termination process
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Phases of Migration
P1 Initiation (Dec 08 Apr 09) 800 Migrated Systems testing and validation, integration, networks analysis
Train local experts Google Guides Create training documentation and think about change management
Enthusiastic supporters Business pilot users by hierarchical organizations
Determine when assisted migration is critical for success Create and refine hands-free, self-migration toolkit
P2 Validation (May Aug 09) 750 Migrated
P3 Execution (Sep Nov 09) 13,000 Migrated
P4 Completion (Dec 09) 500 Migrated
Migrate Exec + Admin pairs and special cases Deployment mode Maintenance mode Post-migration surveys
Quarterly newsletter creation
Mass Migration Global approach with assistance from Google Enterprise Apps Deployment Identify special cases
Daily onsite training
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Training
Pre-migration Survey Determine email usage patterns and identify potential difficulties
Link to online training resources
Trained Google Guides Within Each Physical Location Daily conference calls for post-migration support Assist local users with personalized training Centrally consolidate feedback to admin team to refine training
Using Google Apps Site Created before migrations started How-To videos for each product Comparison I used to do this . . . How do I do it now? Tips & Tricks, FAQ, Help Requests
Post-migration Surveys
Automatically sent two weeks and 90 days after migration Feedback reviewed by admin team Supplementary training follow-up (online, in-person, written)
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Results
Status
Completed ~15k migrations on schedule Met goal of 10 remaining on-premise servers
Provisioning and de-provisioning
Organic growth of Docs, Sites and even Video
Multilingual and accessible environment
Excellent IT visibility to email use
Significant change for end-users
Whats Next . . . Continue to refine and improve Follow-up training as new features are released
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Lessons Learned
End-user change is hardest part (as expected)- Train on basics but also tips and tricks- Conversation threads- Surveys are very helpful to find ends of the happiness bell curve- Tough to discover all usage of email
Firefox is not as straightforward to manage/deploy as Internet Explorer
Hard cut-over versus dual-delivery worked well
Pilot users provisioned differently than migrated users IT team Know the APIs
The role of IT changes
Its an ongoing effort new changes from Google
12k+ Going Google in eight (8) weeks is possible
- With near-self-service model
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Questions and Answers
Questions?
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Security at Google
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People
1
Technology
3
Process
2
Annual SAS 70Type II
Find out more at: www.google.com/apps/security
4th largest server manufacturer in the world - hardened, custom Linux stack Billions of $ flowing through our systems Millions of credit card numbers
o Data shared across serverso Data obfuscation on disko Data replication
Quick facts
On demand webcast:How Google Tackles IT Security
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Continuous innovation delivered without hassles
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Stay upto-date: http://googleenterprise.blogspot.com/
2008 2009
Google SitesBlackberry
Contact Sync
Sync forMicrosoftOutlook
Gmail VideoChat
68 feature releases 116 feature releases
GmailOffline
Google Videofor Business
BlackberryEnterprise
SeverConnector
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Google Apps customers
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Enterprises Fortune 500 andPublic Sector
Academic and NonProfitOrganizations
Small and Mid-SizeBusinesses
More than 2 million businessesThousands of new businesses every day
More customer webcasts: Google Apps Innovators series on Youtube
http://www.youtube.com/view_play_list?p=EF628010E48669CEhttp://www.youtube.com/view_play_list?p=EF628010E48669CEhttp://www.youtube.com/view_play_list?p=EF628010E48669CE -
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Sign Up For A Free 30-Day Period Today
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http://www.google.com/apps/business
http://www.google.com/apps/exchangehttp://www.google.com/apps/notes