evolve'14 | maximize | ira lessack & brian johnson | aem post launch
TRANSCRIPT
NOVEMBER 17, 2014
AEM POST LAUNCH
P R E S E N T E D B Y
What now?
2
HOW WILL WE HANDLE…
Advanced Support
Patching
Code PromotionLog Rotation
Schedule Maintenance
OptimizationBackup
Continuous Improvement
Performance Analysis
Auto Remediation
MonitoringAdministration
Vendor Management
SecurityProduction Changes
Auto Remediation
SLA
AEM SUPPORT STACK
SERVER
STORAGE
AEM
OPERATING
SYSTEM
VIRTUAL
MACHINE
APPLICATION
SERVER
FULL
STACK
4
THE OPT IONS
Benefits:
• Already connected in the
organization
• Familiar with the existing
infrastructure
• Familiar with the deployment
THE FTE OPT ION
Challenges:
• Takes time to ramp up on the
technology
• Not dedicated to the environment
• No SLA
• Generally not 24 x 7 x 365
• Recruited by everyone
• Hard to scale
• Need several different technical
disciplines
• Difficult to ramp up or down based
on demand
Benefits:
• Easier to justify than an FTE
• Dedicated resource
THE CONTRACTOR OPT ION
Challenges:
• May or may not be an AEM expert
• No SLA
• Generally not 24 x 7 x 365
• Recruited by everyone
• Retention is difficult
• Most contractors want full time
commitment, which is not always
possible in a support scenario
Benefits:
• Solid Infrastructure
• Basic System Level Monitoring
THE MANAGED HOST ING OPT ION
Challenges:
• Not AEM Experts
• Rarely have developer and
Architecture expertise
• Limited Deployment Expertise
• No Application Monitoring
• No Dedicated Team
Benefits:
• Deep AEM deployment & development
expertise with network & systems
management expertise
• SLA
• 24 x 7 x 365
• Application Monitoring
• Deployment Assistance
• DR Planning
• Security Evaluation & threat protection
• Continual Security Scanning
• Secondary Environment Monitoring
THE ROM OPT ION
Challenges:
• The Name
9
1. Monitoring and Remediation
2. Administration
3. Advanced Support
ROM FOR AEMAEM EXPERTS PROVIDING 99.999% UPTIME
24 / 7 / 365
POST LAUNCH NEEDS
SUPPORT
SERVICES
MANAGED
SERVICES
PROFESSIONAL
SERVICES
Care & Feeding How do I?
MONITORING &
REMEDIATION
ADVANCED
SUPPORTADMINISTRATION
Uptime
ROM SUPPORTS AEM AS A WHOLE
SERVER
STORAGE
AEM
OPERATING
SYSTEM
VIRTUAL
MACHINE
APPLICATION
SERVER
FULL
STACK
ROM for AEM
ROM PROVIDES CRIT ICAL AEM SERVICES
MONITORING
• AEM
• CRX
• App Server
• Server
• Storage
CASE MANAGEMENT
REMEDIATION
• Auto
• AEM Engineer
SLA DASHBOARD
SCHEDULED MAINTENANCE
PRODUCTION CHANGES
PERFORMANCE ANALYSIS
VENDOR MANAGEMENT
HOT FIXES
PATCHING
CODE PROMOTION
LOG ROTATION
BACK UP
CACHEABILITY ASSESSMENT
CONTINUOUS SECURITY
TECHNICAL LEADERSHIP
CONTINUOUS IMPROVEMENT
MAXIMIZATION OF AEM
REFERENCE ARCHITECTURE
MONITORING &
REMEDIATION
MANAGEMENT &
ADMINISTRATION
ADVANCED
SUPPORT
THE ROM DEL IVERY ARCHITECTURE
AEM
CRX
APP SERVER
OS
SERVER
STORAGE
SE
NS
OR
EVENT / REMEDIATION
HIGHLY SECURE
NETWORK CONNECTIVITY
3|SHARE OPS CENTER
TIER 1
ENGINEER
HOSTED OR CLIENT DC
3|SHARE HELPDESK PORTAL
REAL - TIME STATUS AND SLASSOLUTION
REPOSITORY
ROM REDUCES NOISE
SUPPRESSION
99% REDUCTION
FROM RAW EVENTS
RAW EVENTS
ANALISYS
ACTIONABLE
TICKETED
RESOLVING ISSUESBefore They Are Problems
EVENT DETECTION
EVENT QUALIFICATIONFILTERING&CATEGORIZATION
EVENT RECEIPT
INCIDENT NOTIFICATION (30min SLA)
SEV1: IMMEDIATE ACTION
SEV 2: PREVENTATIVE ACTION
INCIDENT TICKETING & TRACKING
IMPLEMENTAT ION: 2 WEEKS
IMPLEMENTATION TIME FRAME
IS DEPENDENT ON SCOPE
Transition to
Implementation Team
Physical Setup
of Solution
Build
Validation
ROM for AEM
Goes Live
INITIATION
PHASE
BUILD
PHASE
TEST
PHASE
OPS & SUPPORT
PHASE
