event sponsor sciencelogic - cto antonio piraino
TRANSCRIPT
Preventing Fungible IT headaches
Antonio Piraino, ScienceLogic CTO
UnifiedCloud
© 2014 ScienceLogic Inc. All rights reserved.
1. Why do we care about the cloud?
2. What does Fungible mean?
3. What stands between You…
? Question time ?
and Whiskey tasting?
© 2014 ScienceLogic Inc. All rights reserved.
1. The Enterprise Market Transformation
2. The Danger of Shifting Headaches
3. ScienceLogic’s relevancy
4. Your Decision for Cloud
5. What about Day 2 Operations?
6. What to expect from your USP
7. Some cloudy use-cases
Agenda
© 2013 ScienceLogic Inc. All rights reserved
What is Enterprise Transformation?Enterprise transformation helps organisations to fundamentally shift their strategy in response to major disruptions through a complete, business-driven remodelling of how a company structures itself—and goes to market—to lower costs, improve performance and drive new levels of growth.
—Accenture• More Effective Business Units typically do this by
taking advantage of new technology:
• Mobility Transformation• Desktop Cloudification• Storage and Network Optimization
• Datacenter Consolidation• Capital Expenditure Reduction• Operational Cost Efficiency• Cloud Migration
© 2014 ScienceLogic Inc. All rights reserved.
Where am I in the evolution?
Usage/Cost/Complexity
RO
I/E
ffici
en
cy/f
un
ctio
na
lity
Traditional Era Dynamic Era Intuitive Era
Server Sprawl(power and Operations inefficiencies)
VM & Cloud Sprawl
Data SprawlApp Sprawl
Datacenter
Physical Servers
Virtual Servers
Automation, Orchestration(increasing need for control)
Point of diminishing returns
Point of tool irrelevance
b2b app sprawl: CRM, HR, Financial, Mobile apps, apps bazaars, etc.
Point of true ITconsumerization
Everything-as-a-Service
Virtualization (storage/compute/network/firewall)
Big Data, Hadoop, Analytics, Storage
Point of infrastructure de-relevance
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We begin to invest in many places…
Source: 451 Research – Enterprise Cloud Readiness Survey Wave 7
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Is OpenSource DIY the answer?
It can be, but the long run reality is
no
© 2013 ScienceLogic Inc. All rights reserved
ScienceLogic Survey – Fall 2014
© 2014 ScienceLogic Inc. All rights reserved.
1. The Enterprise Market Transformation
2. The Danger of Shifting Headaches
3. ScienceLogic’s relevancy
4. Your Decision for Cloud
5. What about Day 2 Operations?
6. What to expect from your USP
7. Some cloudy use-cases
Agenda
© 2014 ScienceLogic Inc. All rights reserved.
What is the monetary value of your public cloud resources?
Less than 3x 3-5x 5-10x Greater than 10x Invaluable0
50
100
150
200
250
300
35037%
32%
11%
6%
14%
Globally, more than $300 billion, or the GDP of Hong Kong
is at risk.
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Are we satisfied with our cloud?
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State of Hybrid Cloud Adoption
Full report at: www.sciencelogic.com/cloud-adoption-trends/
Public cloud adoption at some level
80% 72%
Planning dramatic
investment in the next 12
months
33%
Not adequately trained on Hybrid IT
66%
Flying blind with little to no visibility
© 2014 ScienceLogic Inc. All rights reserved.
• What workloads can I move & why?
• What will it cost me now and in the future?
• What are my risks?
• Do I need a hybrid plan?
• Can I trust the service delivery is assured?
• How can I continue to validate my decisions?
• Accelerate the recurrence of the Migration lifecycle
Problem Statement – Enterprise CIO
Good data drives Better
decisions
Move to Cloud – What’s Stopping You?
© 2013 ScienceLogic Inc. All rights reserved
What is an IT Service?
Where do you live? A house, an apartment? Regardless, your home is really a bunch of different systems or components
that are combined to provide you with a place to live.
© 2013 ScienceLogic Inc. All rights reserved
What is an IT Service?
An IT Service is a group of related devices, components and/or other IT services.IT Services provide us a way to relate the technologyto the applications or business tools that it enables.
© 2013 ScienceLogic Inc. All rights reserved
• What do I really need to deliver the service?
• How can I determine if the service is up or down?
• How can I tell how well the service is working?
• How can I tell when the service is about to fail?
What answers do I need for an IT Service?
These will drive the model and metrics like
Availability, Health and Risk
© 2014 ScienceLogic Inc. All rights reserved.
1. The Enterprise Market Transformation
2. The Danger of Shifting Headaches
3. ScienceLogic’s relevancy
4. Your Decision for Cloud
5. What about Day 2 Operations?
6. What to expect from your USP
7. Some cloudy use-cases
Agenda
© 2014 ScienceLogic Inc. All rights reserved.
Who is ScienceLogic?
• Unified Cloud Monitoring & Management Technology
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Interesting Technology Integrations
Apps APMService Management
Cloud
Notification
Config Automation
Storage
Amazon SNS
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ScienceLogic CloudMapper
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Service-based Approach
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Event Management
Service Management
Performance Management
User Experience
Apdex
JVM Monitoring
APM
Windows App
Linux App
Database
Custom App
Application
OS
Physical
Virtual
Cloud (ex. EC2)
Infrastructure
• Correlation• Severity • Roll-up, Std. Deviation• Business Service Alignment
End User
Application Owner
Service Admin
• Aggregated data• IT Service Metrics• Top N. Bottom N
• Uptime• Availability• Health• Risk
Assumptions:• Credential (User / PW)• System Connectivity• Data Retention
IT Service
Assumptions:
Assumptions:
Pre
sen
tatio
n L
aye
r
Co
llect
ion
La
yer
Se
rvic
eN
ow
Se
rvic
eD
esk
ServiceNow ConfigMgt / CMDB
• Credential (User / PW)• System Connectivity• Data Retention
• Service Definition• Device pool definition• Service owners
© 2014 ScienceLogic Inc. All rights reserved.
Your Apps wherever they are
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© 2014 ScienceLogic Inc. All rights reserved.
1. The Enterprise Market Transformation
2. The Danger of Shifting Headaches
3. ScienceLogic’s relevancy
4. Your Decision for Cloud
5. What about Day 2 Operations?
6. What to expect from your USP
7. Some cloudy use-cases
Agenda
© 2014 ScienceLogic Inc. All rights reserved.
What's Moving to Which Cloud?
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Source: Gartner CIO report Feb 2014
© 2014 ScienceLogic Inc. All rights reserved.
• Discovery is the first step in the process. Alternatively it remains an artistic guess, or a buy in to markitecture.
Picking your Spork
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Accelerate Hybrid Cloud Time to Value
Transform
Migrate
RunWorkloads
• Life cycle for workload migration• Continuous• Map dependencies• Baseline• Proved & Validated• Accelerated
• Targeted & Right Sized• Sharpen focus ‘Lift & Shift’• Information feeds migration
tools• Migration is a two-way street
• Assurance• Hybrid Ready• Visibility - End to End• Insights for scaling and new
architecture options• Validate decisions
Simplify Ops
Analyse
Plan & Prioritise
Report
Prove & Validate
DISCOVER
Trust
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Discovery of The Enterprise Data Center
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Mapping it to your Cloud environment
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Migration Timeline
60 Day baseline(Utilization / Perf / Capacity)
30 Day baseline(Utilization / Perf / Capacity)
Typical 7 day Discovery
(Utilization / Perf / Capacity)
Gap during Project planning
Migration Wave to AWS
(possible new discovery)
New Cloud Baseline(Utilization / Perf / Capacity)
© 2014 ScienceLogic Inc. All rights reserved.
The Need for a Single View
© 2014 ScienceLogic Inc. All rights reserved.
1. The Enterprise Market Transformation
2. The Danger of Shifting Headaches
3. ScienceLogic’s relevancy
4. Your Decision for Cloud
5. What about Day 2 Operations?
6. What to expect from your USP
7. Some cloudy use-cases
Agenda
© 2014 ScienceLogic Inc. All rights reserved.
Do you know which services to leverage?
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Auto ScalingElastic Compute Cloud
AmazonEC2
Instance Instances AMI
Simple Queue Service
AmazonSQS
Queue Message
DynamoDB
TableDynamoDB Item Items
Direct Connect
Route 53
Route 53 HostedZone
RouteTable
Elastic Load BalancingElastic MapReduce
AmazonEMR
Cluster HDFSCluster
Relational Database Service
AmazonRDS
RDS DBInstance
RDS DB InstanceStandby (Multi-AZ)
Billing CloudTrailVirtual Private Cloud RedshiftSimple Notification Service
AmazonSNS
EmailNotification
HTTPNotification
Topic
ElastiCache
ElastiCache ElastiCacheCache Node
AWS Support TicketingOpsWorksSimple Storage Service
Amazon S3 Bucket Bucket withObjects
Object
Elastic Block Store
Volume SnapshotAmazonEBS
CloudWatch
CloudWatch Alarm
Glacier
AmazonGlacier
GlacierArchive
GlacierVault
CloudFront
CloudFront DownloadDistribution
EdgeLocation
StreamingDistribution
Simple Notification Service
AmazonSNS
EmailNotification
HTTPNotification
Topic
Storage Gateway
Health Status RSS
Coverage with 7.5 On 2014 roadmap
© 2014 ScienceLogic Inc. All rights reserved.
EU West Region
Availability Zone A
Availability Zone B
US East Region
Availability Zone C
Availability Zone A
Availability Zone B
US West Region
Availability Zone A
Availability Zone B
Amazon CloudWatch
Auto
Scalin
g
Elastic Load
Balancing
Note: Conceptual drawing only. The number of Availability Zones may vary
Singapore
Availability Zone A
Availability Zone B
Control of Regional Options is important
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© 2014 ScienceLogic Inc. All rights reserved.
Example MSP/CSP Value-Added Use Cases
Identifying Costly AWS Resources
Avoiding Potential Outages
Aligning Security Policies with Correct VPCs
Selecting the Best Zone
Finding the Culprit EC2 End-to-End Visibility
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© 2014 ScienceLogic Inc. All rights reserved.
Use Case: Forgotten EMR
EC2 EMR
1. User spins EMR job that then auto spins EC2 instances.
2. After some time, when process finishes, EC2 instances are shut down. But the EMR stays and is forgotten about, which can cost money. Virtual Private Cloud
Hosting Provider view of your Customers Amazon infrastructure will visually show you in an instant when any EMR jobs are sitting by themselves doing nothing.
$$$$
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© 2014 ScienceLogic Inc. All rights reserved.
Use Case: Virtual Private Cloud Security
VPC1
VPC2
VPC3
VPC4
VPC5
VPC6
VPC-n
1. Organizations can have hundreds of VPC Subnets, with their own specific security policies. Service providers can have numerous VPC Subnets for each customer, with their own policies.
2. It is typical and possible to make a mistake and put a resource in the wrong VPC Subnet, from a list of VPCs. Once deployed, it is not easy to determine the mistake.
!
Hosting Provider: Illuminate your customer to the fact that an instance deployed is aligned to the right organization, but wrong VPC Subnet.
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© 2014 ScienceLogic Inc. All rights reserved.
Use Case: Load Balancer Issue
EC2 Instances EC2 Instances EC2 Instances
Regionals & Availability Zones
Load Balanced Group
1. You deploy load balanced EC2 instance across multiple availability zones.
!
2. Today, it is difficult to see what has been provisioned across availability zones or VPCs.
3. Therefore, in the event of a problem, you can’t see the culprit EC2 causing problems for the whole load balanced group.
Hosting Provider: Offer your customer a dynamic map of all your load balanced EC2 instances across all regions, and gives them the ability to see the culprit in seconds!
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Use Case: Avoiding Outages
Zone 1 Zone 2 Zone n
1. Users instantiate AWS services of their choosing, and during deployment select default zones, not knowing which is best.
2. With users deploying resources in the default region and zone, the risk of outage and financial implication is dramatically increased.
$$$$$
3. Unfortunately, it is not easy to see across all accounts and users where resources are deployed.
Hosting Provider: automatically detect and track all information related to accounts and resources. Allow your customers to instantly and visually see which availability zones their resources are in, and whether they can expect increased risk and/or cost based on that location – placing you in the trusted advisor role.
Availability Zones
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© 2014 ScienceLogic Inc. All rights reserved.
Use Case: Best Zone for Your Dollar
$$$$$
1. For businesses, it is critical to see AWS billing, usage and performance trends over time, to detect anomalies. Traditional tools (and even default AWS tools) cannot show this.
2. In this situation, a region and zone is selected that is the most expensive in regards to having the most historical outages. Without historical performance, the same zone continues to be utilized.
Hosting Provider: provide complete historical analysis to help your customers select the best historically reliable performing zones, enabling them to be more efficient in picking their best execution environment.
Availability Zones
Zone 1 Zone 2 Zone n
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© 2014 ScienceLogic Inc. All rights reserved.
Use Case: End-to-End Application VisibilityPrivate Data Center AWS
1. Application owners, or service providers offering application services typically offload some of the work onto AWS, for increased efficiency and agility.
2. But it is difficult to view the health and availability of the business service that the application delivers end-to-end, when resources are split between on-prem and off-prem locations. Hosting Provider: show your
customer the entire service, including all supporting elements and instances in the public cloud, as well as private cloud. Extend your Monitoring and/or support into their private cloud, to give them a complete and holistic view of their IT environment.
As a Trusted Hosting provider, you can now be more efficient, see the interdependencies between technologies, detect anomalies and issues fast, and intelligently offload resources to AWS as needed.
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© 2014 ScienceLogic Inc. All rights reserved.
…and don’t find yourself in sticker Shock
© 2014 ScienceLogic Inc. All rights reserved.
1. The Enterprise Market Transformation
2. The Danger of Shifting Headaches
3. ScienceLogic’s relevancy
4. Your Decision for Cloud
5. What about Day 2 Operations?
6. What to expect from your CSP USP
7. Some cloudy use-cases
Agenda
© 2014 ScienceLogic Inc. All rights reserved.
Is your cloud Appropriately Compliant/Certified?
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© 2014 ScienceLogic Inc. All rights reserved.
Responsibility for a Unified IT Environment
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Legacy Infrastructure
On-PremVirtual and Private
Cloud
Off-PremPublic CloudResources
Compute NetworkStorage
Hybrid IT Monitoring
Trusted Advisor
© 2014 ScienceLogic Inc. All rights reserved.
• Trusted Advisor• Alleviate the confusion of best execution environments• Help you to get up and running faster in the Cloud• Validate your decisions to outsource IT operations
• Complete visibility and control of your Unified Cloud Services• Provide Holistic Hybrid visibility/portal• Proactively manage Public cloud and other assigned IT costs• Recommend best cost per performance environments• Provide proactive maintenance and support escalation for their cloud workloads• Advise on how best to avoid pitfalls during footprint expansion or migration• Create Project based consulting services and fine-tuning services• Cloud design services: recommending appropriate cloud features and services• Be responsible for provisioning and scaling (up and down) of their environment• Offer ongoing guidance and cloud support/knowledge
• Save on over provisioned and unnecessary capital expenditure
What to expect from your USP
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What Hosting is doing to the market
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A Unified Portal
© 2014 ScienceLogic Inc. All rights reserved.
1. The Enterprise Market Transformation
2. The Danger of Shifting Headaches
3. ScienceLogic’s relevancy
4. Your Decision for Cloud
5. What about Day 2 Operations?
6. What to expect from your USP
7. Some cloudy use-cases
Agenda
© 2014 ScienceLogic Inc. All rights reserved.
Accelerated Hybrid Cloud
The Challenge – Mounting Cost of Operations and Lack of Hybrid IT Support
• Opted for “Cloud first” strategy and deployed new workloads to AWS
• Primary challenge - monitoring an environment split across Kellogg’s datacenters and AWS.
• Existing IT operations management solution did not monitor both onsite and AWS based resources.
• No flexibility to discover and monitor elements that appear and disappear in moments within a cloud-based environment.
• Cost to expand legacy monitoring exceeded $10M + 10 FTEs
The Solution – Moving from A Legacy Based Framework Tool to a Hybrid IT Monitoring Platform
• Needed support for hybrid IT – with separate dashboards to individual contributors
• Dramatically reduced their costs,
• Proactively alert on potential problems
• Significantly cut time for root cause detection.
The Results – 500% Increase in Devices Monitored While Saving over $2 Million
• Today Kellogg can monitor their entire IT environment, onsite and offsite in AWS, from one solution
• 20% of the staff that would have been required with the legacy solution.
• Automatically detect dependencies between AWS-based and on-site resources.
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Nike – Digital Technology Group
• Support for Product Launches• (i.e. Underlying architecture supporting website hits)
• Service Views • Viewing each product launch as a service
• CloudMapper• Understanding key dependencies across equipment
that is crucial to their brand.
© 2014 ScienceLogic Inc. All rights reserved.
• The Challenge• Migrate from In-house IT to
• Externalized IT Services
• Transition to a Service Provider
• Scale for the London Olympics
• The Results• Managed Virtualization transition
• Hybrid IT - AWS & Microsoft Azure
• Delivered to SLA’s for Olympics & Commonwealth Games
Press Association
© 2013 ScienceLogic Inc. All rights reserved
QUESTIONS?Antonio Piraino, ScienceLogic CTO
(703) 483-9495