event product brochure | cvent - online event registration

12
Cvent provides web-based software that allows organizations to conduct online event registration, event management, meeting site selection and web-based surveys. Founded in 1999, Cvent is used by thousands of clients in the corporate, association, non-profit, education and government sectors. Additionally, Cvent has established partnerships with various professional organizations in the fields of meetings, travel, and marketing. Backed by the largest customer care team in the industry, Cvent helps its clients to consolidate meetings management, increase attendance and response rates, and reduce expenses.

Upload: others

Post on 12-Sep-2021

6 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: Event Product Brochure | Cvent - Online Event Registration

Cvent provides web-based software that allows organizations to conduct online event registration, event management, meeting site selection and web-based surveys.

Founded in 1999, Cvent is used by thousands of clients in the corporate, association, non-profit, education and government sectors. Additionally, Cvent has established partnerships with various professional organizations in the fields of meetings, travel, and marketing. Backed by the largest customer care team in the industry, Cvent helps its clients to consolidate meetings management, increase attendance and response rates, and reduce expenses.

Page 2: Event Product Brochure | Cvent - Online Event Registration

US & Canada1-866-318-4358

UK0808-234-4540

Australia1-800-502-529

[email protected]

Cvent, Inc.8180 Greensboro Drive, Suite 900McLean, VA 22102

Cvent’s client services team is available to ensure that all client issues are promptly solved. Dedicated account managers proactively monitor client satisfaction to consistently exceed your expectations.

24/7 phone and email support

90% of calls answered in under 90 seconds

Highest ratio of service personnel to clients in the industry

Relationship managers serve as system consultants

Free, live, online training sessions

Contextual online help system within the application

Act as user advocates for product enhancement requests

Page 3: Event Product Brochure | Cvent - Online Event Registration

Online RegistrationOur event management system contains an advanced toolset designed to save you time while increasing your attendance.

Accept registrations online via the web, or by fax and direct mail

Pre-populate custom registration forms with invitee data

Allow attendees to choose tracks and sessions

Approve or deny registrations submitted

Build new events in five simple steps, or duplicate past events

Manage event programs with task lists and calendars

Design and print certificates, mailing labels, tickets and name badges

The Complete Event Management Solution

Event Management

Event QuestionnairesGathering feedback from invitees is critical throughout the event cycle.

Identify attendee expectations using pre-registration surveys

Qualify attendees to better target your events

Measure event success using post-event surveys

Learn why some invitees declined, then use the data to increase attendance at your next event

Event WebsitesBuild robust event websites that serve as an invaluable resource to your invitees.

Leverage built-in HTML editor to customize your event website

Design custom event pages that highlight sponsors, speakers, the agenda, travel, event fees, FAQs, etc.

Edit the look and feel of your site to mirror your brand

Allow easy access to maps, directions and weather

Boost event awareness by letting attendees post your event to social media sites

Establish an event news feed (RSS) to share key event details

Manage All Types of Events ‒Alumni EventsAuctionsBoard MeetingsConcertsConferencesDinnersExternal MeetingsFundraisersHappy HoursIncentive TripsInternal MeetingsLunchesMembership Events

Networking EventsRetreatsSeminarsSocial EventsSporting EventsSymposiumsToursTrade ShowsTraining ProgramsWebinarsWorkshops

Page 4: Event Product Brochure | Cvent - Online Event Registration

On-Site FunctionalityEnsure the guest arrival process runs smoothly. With Cvent, any computer connected to the Internet can function as a self-service, on-site kiosk.

Allow walk-ins to register upon arrival

Check-in guests who registered online

Print confirmations, name badges, agendas and tickets per session

Add registrant-specific barcodes to name badges for scanning

Housing & Travel Management

Monitor your room block inventory

Track and manage roommate requests

Personalize itineraries, directions and confirmations

Grant hotels and travel agents access to reports

Organize attendee transportation

Integrate with preferred online booking tools and GDS

ReportingCvent helps you gain insight into your meetings program by measuring key statistics over time.

Over 100 standard reports and unlimited custom reports

Measure campaign success using cross- event reports

Share real-time reports by placing them on a secure webpage

Track email campaigns in real-time

Export data to a variety of common formats, including Excel, Word, PDF, CSV and more

Application IntegrationTransfer business data between Cvent and other systems in use at your organization using our Application Programming Interface (API), or out-of-the-box integrations with leading web-based programs.

Connect with travel booking and customer relationship management tools

Fast, secure, high-volume data transactions

Automated data synchronization and maintenance

Integrate contacts, leads and tasks with your Salesforce account

Sync participant information to and from Webex

Budget Management Compare money collected and spent across all events

Track expenses by vendor or category across events

Build a budget based on fixed and/or variable costs

Leverage budget information to negotiate better deals

Quantify overlooked expenses, such as taxes and gratuities

Analyze cost per attendee metrics and trends

Payment CollectionCvent securely collects payments, tracks them in real-time, and automates the refund process – saving planners from logistical headaches.

Instant credit card deposits into your bank account

Accept international currencies

Differentiate pricing by attendee type

Allow groups to register and pay in one transaction

Enable early bird discounts, coupons and automated refunds

Offer volume discounts for bulk registrations

Create breakout sessions with unique pricing

Accept donations online

Compatible with most payment processors

www.cvent.com | [email protected]

Event Management

Page 5: Event Product Brochure | Cvent - Online Event Registration

Supplier Network

Site Selection & RFP ManagementThe Cvent Supplier Network connects planners to a comprehensive database of over 125,000 meeting venues and event service providers. Planners can find detailed supplier profiles, send RFPs to multiple suppliers at once, compare quotes and select vendors – all at no cost.

A Free Service for Finding the Ideal Meeting Space

Search 125,000+Venues WorldwideAccess an extensive, public database of hotels, restaurants, special event venues and service providers. Search by location, total meeting space and other criteria.

Easily share your meeting requirements in Requests for Proposals (RFPs) using a simple wizard. Save time by submitting RFPs to multiple venues at once.

Compare bids side-by-side, and select the best venues and service providers for your next event.

1 2 3Send an RFP and Receive Bids

Compare Quotes from Venues & Service Providers

Easy RFP CreationCreating a Request for Proposal (RFP) is simple with the Supplier Network’s easy-to-follow guides and time-saving features.

Create RFPs using a step-by-step wizard

Enter planner and organization info only once; forms are pre-populated from account profile information

Send RFPs directly to properties, the National Sales Office (NSO), or both

Copy previous RFPs to eliminate data entry

Attach key documents to the RFP

Cvent customer care will help create RFPs if needed

Page 6: Event Product Brochure | Cvent - Online Event Registration

Supplier Network

Find Suppliers, Send RFPs, Compare Quotes

Search the Supplier NetworkOver 100,000 Event Venues

- Select Metro Area - GoGoGo

Browse Global Meeting Destinations

About the Destination Guide

Additional Resources

The Cvent Destination Guide is an informational

resource designed especially for meeting and event

planners. Planners can focus their site selection and

event sourcing efforts by comparing meeting-specific

details across cities worldwide.

Convention Center Directory

Conference Center Directory

CVB Directory

Event Planning Comparison Chart

Resort & Luxury Destinations

Golf Destinations

Beach Destinations

Mountains Destinations

Meeting & Event Planning News

San DiegoSan DiegoSan DiegoWith an abundance of meeting space for groups of 10 to 30,000 people, San Diego is an ideal location for your next meeting or event.

TorontoTorontoTorontoAn impressive 60 percent of the U.S. population is within a 90-minute flight of Toronto. As such, it's no surprise that Toronto ranks as the most popular choice for U.S.-sponsored association meetings outside

LondonLondonLondonAn ultimate event spot for decades, London is more in-demand than ever as it gears up for the 2012 Olympic Games. Planners can take advantage of new and renovated venues being built before and after the Games.

SingaporeSingaporeSingaporeA global hub for both business and leisure, Singapore is a natural choice for meetings and events. In fact, it was ranked the Top Convention City in Asia for 23 consecutive years by the Union of International Associations.

Doubletree HotelBoston/WestboroughDoubletree HotelBoston/WestboroughDoubletree HotelBoston/WestboroughBoasting over 11,000 square feet of flexible meeting and banquet space, The Doubletree Hotel Boston/Westborough is a full service hotel located 26 miles west of Boston at I-495 and Route 9 just north of the Massachusetts Turnpike.

Ocean Edge Resort & ClubOcean Edge Resort & ClubOcean Edge Resort & ClubListed in the National Register of Historic Places, this luxurious resort, situated on a bluff overlooking Cape Cod Bay, occupies 429 acres and is convenient to everything on Cape Cod. There are 13 rooms totaling 15,000 square feet to accommodate gatherings from 5 to 400, and suit varying formats and professional agendas.

View Destination

View Destination

View Destination

View Destination

View Venue

View Venue

Featured Destination Featured Destination

Featured DestinationFeatured Destination

Featured Venue Featured Venue

Recently Added

Browse By RegionUS | Canada | Mexico | Caribbean | Europe | Asia | Australia

Browse By US RegionMidwest | Northeast | Southeast | Southwest | West

Saratoga | Beijing | Newport Beach | Cancun | Park City

www.cvent.com | [email protected]

Cvent Destination GuideThe Destination Guide provides the details meetings and event professionals need to compare cities, helping planners to identify the optimal destination for their next event.

The most comprehensive destination resource for meeting planners

Meeting planning information for over 150 cities around the world

City-wide meeting space and guest room counts

Convention center information

Ideas for non-traditional event space

Area tours, hot-spots and activities

City-specific meeting promotions

Airport and transportation information

Climate and peak/off season data

Maps and images of city attractions

Save Time & Money Source, manage and budget events using a single toolset

Find venues near precise locations using interactive maps

Manage cancelled space, preferred suppliers and negotiated rates

Estimate capacities and convert between standard and metric units

Store key contacts and supplier notes in one place

Set response and decision dates to keep on track

Track quote history and cost savings with detailed reports

Easily Search for Event Venues & Service ProvidersFind event space based on relevant meeting criteria such as metro area, venue or service type, total meeting space or chain affiliation. Cvent has built the world’s largest and most accurate supplier database. Venues and services can create listings and book business using the Supplier Network at no cost, so they don’t mark up prices to meeting planners using the service.

Venue TypesHotels and ResortsConvention CentersConference CentersSpecial Event Venues

Service Provider TypesCatering Audio/VisualExhibit suppliesTransportation

Museums & LandmarksRestaurantsUniversitiesTheaters

PhotographyPrintingFlorists Entertainment

Page 7: Event Product Brochure | Cvent - Online Event Registration

Enterprise Meeting Management Made Simple

Strategic Meetings Management

Implementing a Strategic Meetings Management (SMM) program does not have to be complex or expensive. Cvent’s flexible SMM solution simplifies enterprise-wide meeting management in a modular system designed to fit the needs of any organization.

Cvent incorporates all of the major components of the meeting process, including budgeting, sourcing, attendee management and analytics. Our solution makes it simple to capture and report on meeting activities and spend across the enterprise. Meetings departments maintain creative control, while travel and procurement departments gain increased visibility into meeting activities, risk and expenditures.

Because no two SMM programs are the same, Cvent provides expanded flexibility to support enterprise-wide process diversity. Data organization, presentation options and access rights can be customized for each user, while customized SMM reporting monitors departmental compliance, tracks meeting spend and savings, and delivers actionable meeting analytics.

PlanManaging meetings at a corporate level is a multifaceted process. The meetings policy must consider the needs of multiple stakeholders and corporate processes. With Cvent's flexible meeting planning module and our experienced implementation team, setting up your meeting planning process is straightforward and uncomplicated.

Design an online meeting registration form to capture key meeting requirements of the meeting owner

Set up workflow, approval and notification processes to ensure adherence to SMM policy and procedures

Grant each user only the access rights needed, and set up tasks and email alerts for team members

Share information and track meeting activity with department specific calendars

Integrate the meeting request form, budget and sourcing to automate the collection and reconciliation of budget data

Build highly configurable budgets with multiple stages and savings formulas to calculate your expenditure per meeting

Customize budget categories to match existing processes, and set up GL codes to integrate with corporate accounting processes

SourceSelecting the right meeting venue or supplier can be the single most important decision a planner makes. Cvent provides the tools meeting professionals need to discover the ideal venue, find the necessary service providers and negotiate the right resources for their meetings and events.

Search more than 125,000 venues on the Cvent Supplier Network

Highlight preferred relationships, cancelled space and negotiated rates

Send meeting requests for proposals (RFPs) to multiple suppliers, NSOs and direct contacts at once

Track RFP responses and compare bids side-by-side

Analyze past and current spending, then enter into negotiations with past supplier rates in hand

Plan

Manage

Measure

Source

Plan

Manage

Measure

SourceStreamline the meeting planning process with workflow and policy management, system integration, department calendars and budgeting tools.

Research cities on the Cvent Destination Guide. Compare venues and service providers on the Cvent Supplier Network, and send them RFPs to receive bids on your event requirements.

With 100% success in implementation and adoption of the solution, Cvent is your meetings management solution – simplified.

Page 8: Event Product Brochure | Cvent - Online Event Registration

Strategic Meetings Management

ManageMany times, the real challenge doesn’t begin until registrants enter into the process. Planners struggle to balance complicated event logistics, from registration and payment collection to housing and travel. Cvent aids planners with robust email communication, powerful attendee management and sophisticated housing and travel tools.

Automate and personalize email communications to attendees

Build custom event websites and registration forms with multiple sessions, tracks, and registration paths

Manage roommate requests, monitor guest room inventory and personalize itineraries and directions

Integrate with online booking tools such as Cliqbook and GetThere

Retrieve PNR data directly from GDSs to update air arrival/departure manifests automatically

Allow attendees to easily share your meetings on social media sites including Facebook, LinkedIn and Twitter

Create registration sites in multiple languages and process payments in multiple currencies

Plan

Manage

Measure

Source

MeasureDetermining meeting success is seldom straightforward. Cvent offers corporations the tools they need to measure ROI and identify opportunities for improvement.

Track meeting spend in real-time with an integrated budgeting system that calculates actual expenditure

Create custom dashboards to analyze individual events or entire meetings programs at a glance

Create specialized custom reports for each department, team or meeting planner, and export to common formats such as Excel, PDF, XML, CSV, TIFF and Web Archive

Use parked reports to share information with non-users, such as company executives, meeting suppliers or stakeholders in other departments

Use Cvent’s API to integrate with your organization’s Customer Relationship Management (CRM) system, Enterprise Resource Planning (ERP) system, accounting platforms and other key office systems

Highly consultative Professional Services team dedicated to account implementation and program adoption; dedicated Client Services teams provide best-in-class account implementation and ongoing support

Plan

Manage

Measure

Source

Create reports on all aspects of your meetings program, and share key meetings metrics across departments to evaluate meetings ROI.

Balance event logistics such as email messaging, attendee management, payment processing, housing and travel.

www.cvent.com | [email protected]

Comprehensive & Flexible Meetings TechnologyThe core requirement for enabling Strategic Meetings Management programs is technology. SMM programs need technology to provide meeting, travel and procurement departments with the ability to plan, source and manage their meetings, while providing an opportunity to measure and analyze meeting activity and spend across all meetings and events. Cvent simplifies enterprise-wide meeting management with an integrated, comprehensive SMM solution that scales to fit any organization.

Page 9: Event Product Brochure | Cvent - Online Event Registration

An Easy-to-Use, Business-Class Web Survey Tool

Web Surveys

Leverage Surveys in Every Department

Post Event SurveysAdvertisement EvaluationAssociation Member SurveyBuying ExperienceCompany EvaluationCustomer SatisfactionCustomer Service SatisfactionDemographic SurveyEmployee BenefitsEmployee Screening Employee Exit Interview

Employee SatisfactionInternet BehaviorMarket ResearchMarketing Campaign TestingPricing EvaluationProduct SatisfactionProduct TestingProduct RegistrationSales Leads QualificationTraining EvaluationUniversity Course Evaluation

Launch a Survey Today, Make Con�dent Decisions TomorrowOur survey solution makes it easy for any user in any organization to build, launch and analyze web surveys. Marketers can test target markets and evaluate campaign messages. Human resources professionals can use surveys to determine what aspects of an organization need improvement. Customer service managers can use surveys to continually improve upon client satisfaction. Senior management can gather intelligence from employees and stakeholders before making important business decisions. Online surveys bring value to all departments in any organization or industry.

Question & Response LibrariesQuickly create professional-quality surveys using questions and responses from our libraries.

Over 170 questions organized by survey type

Over 70 common response sets

Add frequently used questions to your customizable library

20 Question TypesGet the right data by asking questions in the right format. Cvent includes 20 unique question types, including single answer, multiple answer, open text boxes, date and time format, rank order, matrix questions or custom HTML.Professional Templates

Create well-designed surveys using more than 50 graphical templates. Customize headers, footers, buttons and images to match your organization’s brand, or add custom HTML and embedded media to create a rich respondent experience.

Page 10: Event Product Brochure | Cvent - Online Event Registration

Create

Professional Services

www.cvent.com | [email protected]

Launch AnalyzeCreate a detailed, professional survey using a simple, five step wizard.

Publish your survey online. Attract respondents with personalized email invitations and automated, scheduled reminders.

Examine the data using advanced reports that present real-time information clearly and concisely.

Advanced LogicUse question logic to create surveys that tailor themselves to individual respondents, increasing response rates and improving the quality of your data.

Drill deeper into responses with sub questions

Route respondents down specific paths using branch logic

Skip respondents past questions that do not apply to them

Pipe respondent answers into later questions

Customize questions based on contact information

Robust Survey Functionality Interactive questions to engage respondents

Randomize answer order to reduce bias

Support for English, French and Spanish surveys (additional languages scheduled for future releases)

Customizable survey URLs

Integration with Salesforce for leads, contacts and other information

ReportingQuickly assess trends in survey responses or dive deep into the details of your data in real-time.

Clear, colorful charts and graphs

Response summary, cross-tabulation and other key reports

Contact history across surveys

Email marketing campaign analysis

Compare respondents by overall scores

Analyze data over time with cross- survey reports

Receive real-time email alerts based on responses

Tailor reports with report filtering

Share dynamic survey reports via a password protected website URL

Create analytical presentations in Word or PDF format

Don’t Have the Time?

Let Cvent turn your paper survey or list of questions into a professional online survey

Use graphic design services to get a beautiful, branded survey without the work

Let our team sort through your data, uncovering the trends in executive summaries and boardroom-ready reports

Be Confident in Your Results

Consult one of our survey experts to determine a strategy before beginning your campaign

Let our professional services team review your survey before you take it live

Benefit from data delivery platforms that allow for on-the-fly analysis and report distribution

Use list procurement and response generation services to reach your audience

Or hand over the project to us – we offer turnkey project management

Web Surveys

Page 11: Event Product Brochure | Cvent - Online Event Registration

Target Your Messaging & Engage Your Contacts

eMarketing

Strengthen your Events, Surveys & Marketing CampaignsCvent’s email marketing module is a useful complement to Cvent’s web survey and event management platforms. It is designed to elicit a higher level of engagement with your audience of customers, prospects, members or employees. You can send email newsletters, promotions, announcements and other communications to segments of your audience based on their specified interests or preferences.

A more targeted message coupled with robust reporting and metrics results in more successful campaigns – higher open rates, a deeply engaged audience and the most powerful message. One Central Address Book

Maintain all contact information and activity history in one unified database for emails, events and surveys

Integrate your Cvent event and survey campaigns into newsletters, promotions or other announcements

Enable contacts to make live updates to their email address, contact information and interests

Subscription & Pro�le Management Add subscription options to your emails, website or any social media platform

Create customized and branded profile management, forward-to-a-friend and sign-up pages per account, campaign or email

Allow readers to manage personal subscription preferences

Offer one-click global opt-out

Page 12: Event Product Brochure | Cvent - Online Event Registration

www.cvent.com | [email protected]

Reporting & Analytics Track and compare click rates by campaign, email message and URL

Analyze subscription growth/decay over time

See all scheduled emails and related distribution lists in a user-friendly calendar view to strategically time communications

Professional Email Design Choose from 100+ custom designed templates – accomodating a variety of communication needs

Be confident that your emails will render correctly by using templates tested for compatibility with all major email clients

Craft HTML emails from scratch with ease using our embedded HTML editor

Leverage built-in best practices such as highlighted calls-to-action, digestible blocks of text and CAN-SPAM compliance

eMarketing