evaluating egov: potential and impact · a. the rise of everyware • … removes from the state...
TRANSCRIPT
EvaluatingEGOV:potentialandimpact
Luís Soares Barbosa
ActionLineC7.E-government:EradicatingPovertyandPromotingProsperitythroughDigitalGovernment
WSIS– 15June2017
WSIS 2017 – Action Line C7 Geneve | 15 June 2017| 2
PLAN
1 Context From e-Government to Digital Governance
2 Two challenges to EGOV From software to everywareCommitment to inclusiveness
3 Measuring instruments What tomeasure
4 Re-thinking EGOV evaluation
From benchmarking to benchlearningImpact on sustainable developmentBack to basics: DataPartnerships for EGOV evaluation
WSIS 2017 – Action Line C7 Geneve | 15 June 2017| 3
CONTEXT
Frome-GovernmenttoDigitalGovernance
Increasingthequalityandefficiencyofinternaloperationsinaspecificsector
Deliverbetterpublicservicesinthespecificsectoracrosstraditionalandelectronicchannels
Facilitatingadministrativeandinstitutionalreforminthespecificsector
Engagingcitizens,businessesandothernon-stateactorsinspecific-relateddecision-making
Supportingpolicygoalsthattargetspecificsectorsdevelopmentinspecificareas
Technological
Organizational
Socio-economic
Sector-specific
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CHALLENGES
A.Theriseofeveryware
• …removesfromtheStatetheinformation“monopoly”• …andchangesthenatureoftherelationshipswiththeState:froma
hierarchical structuretoanetwork
Governmentsaspublic-servicecentersthatareevaluatedontheirabilitiestodeliverthroughthemostefficientandindividualizedchannels.
B.Commitmenttoinclusiveness
• …challengestothewaygovernanceisconceptualized.• EGOVasaninstrumentforsustainabledevelopment
Example: e-platformsforlandregistrationandmanagement
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MEASURING: INSTRUMENTS AND CHALLENGES
Measuring:achievements,weaknesses,challenges
EvaluationDimensions
• Transformationaleffects• Infrastructureinvestments• Politicalandsociologicaleffects• Economicandsustainabilityimpacts
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RE-THINKING EGOV EVALUATION
• Frombenchmarkingtobenchlearning:focusonimpact(uniformityisnotinclusive)
• Impactonsustainabledevelopment(example:e-procurementplatforms)
• Backtobasics:Data!(diversificationofsources;bigdata;datafromthedemand-side)
• PartnershipsforEGOVevaluation:amulti-stakeholderexercise(researchinstitutions;privatesector;citizens)
WSIS 2017 – Action Line C7 Geneve | 15 June 2017| 7
RE-THINKING EGOV EVALUATION
• Frombenchmarkingtobenchlearning:focusonimpact(uniformityisnotinclusive)
• Impactonsustainabledevelopment(example:e-procurementplatforms)
• Backtobasics:Data!(diversificationofsources;bigdata;datafromthedemand-side)
• PartnershipsforEGOVevaluation:amulti-stakeholderexercise(researchinstitutions;privatesector;citizens)
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