eurocloud v01
TRANSCRIPT
20 May 2010
FOG
CLOUD COMPUTING
José Vera 20 May 2010FOG . 2 .
The Company and the Insurance Market
Founded in Porto under the name "Companhia de Seguros Tranquilidade Portuense".
First branch opened in Lisbon
Opening of operations in Angola
Opening of operations in Mozambique
Nationalized
Merged with “Garantia Funchalense” and “A Nacional”
Reprivatized
Life line of business
Begining of operations in Spain using BES-Espanha as the main distribution channel
Integration of all lines of business in a multi channel environment
Launching of SEGUROS LOGO S.A. (Head office in Porto)
1871
1928
1945
1948
1975
1980
1990
1994
1996
2006
2008
José Vera 20 May 2010FOG . 3 .
The Company and the Insurance Market
– 85 Companies Operating;– 11.295 employees;– 27.424 intermediaries;– Market value:15,336 M€;– Combined profitability of: -22
M€.
Insurance Market(2008)
José Vera 20 May 2010FOG . 4 .
IT costs in Tranquilidade
• IT Cost (cost + amortization + Employee costs)
2005 2006 2007 2008 2009
2119
18
14.412.3
• Tendencies– Huge pressure for mobility and remote access;– Need to provide Real Time tools for the partners;– Cost increase not indexed to increase of capacity;– Heavy regulations;
– CHURN increasing.
1 1 1 2 4
Number of Companies
José Vera 20 May 2010FOG . 5 .
Challenges...
Company• International operations;
• “Direct” operations in multiple geographies;
• Reduce costs;
• Products... More and more complex...
• Better and faster support;
• Increase the number of partners capable of real time policy emission and First Notice of Loss. (2007-> 600 ; 2009 -> 2700);
• Increase the number of services provided to partners.
Partners
José Vera 20 May 2010FOG . 6 .
Rethink the IT function
• Rethink our IT “ecosystem”
Policy Manageme
nt
Claims Manageme
ntWorkflow Printing e
Finishing EMailProject
Management
Fax Server
CORE
Policy Manageme
nt
Claims Manageme
nt
Workflow
Printing e Finishing EMail
Project Manageme
nt
Fax Server
CORE SupportThe IT mission is to develop and maintain the CORE applications
Nova missão do IT
As much as possible SAAS applications – Best of Breed
Financial
Financial
José Vera 20 May 2010FOG . 7 .
Implementation Strategy
2. Reposition base technologies: Pay per use; Leave the mainframe; Massive adoption of LINUX; Multi Company; Multi Geography
1. All applications WEB-BASED (multibrowser)
3. New platforms and renewal of legacy applications according to the new paradigm.
4. Migration of all frontends to salesforce.com
5. Migration of desktops to LINUX; email and OFFICE to GOOGLE APPS and OPENOFFICE
José Vera 20 May 2010FOG . 8 .
EXAMPLE: Email and Corporate Productivity
Why Google APPS?
Universal Access:
• Strategic Vision;• Strong Roadmap;• Excellent SLA.
Totally aligned with our Multi-Browser strategy:
• Very well thought WEB user interface and already known to most of the users);
• Excellent integration between the different tools.
Total Mobility:
• Device independent;• Supported on multiple devices.
José Vera 20 May 2010FOG . 9 .
Change Management
1 Pilot with Top level Executives:
• Strategy and adoption communicated through formal channels;
• Top Executives and Team leaders – First to Adopt
2 Key Users – Power Users:
3 By Decree..
• Each Department chose who the “solution Champions” would be;
• Pervasive Training
• ...
José Vera 20 May 2010FOG . 10 .
EXAMPLE: Email Migration
• Over... Took 3 months from start to finish;
• Fully adopted;
• Projected savings fully accomplished;
• User acceptance above 75%
José Vera 20 May 2010FOG . 11 .
Status of the project
Core Applications
• All Applications Web Based – No fat Clients left
Aplicações Suporte
• All support applications have been externalized:• Fax server;• Email• Project Management;• Compliance;• Etc.
Linux• Half way on LINUX massification
Mesures Impact
Strong impact on HELPDESK and application life cicle
José Vera 20 May 2010FOG . 12 .
NEXT STEPS
Reposition of Security policy
Adoption of new frontends in all the companies and geographies - SalesForce.com
Objectivos
– Redefinition of internal/external network concepts;
– Substantial change in authentication; encryption and authorization mechanisms to take full advantages of the new infra structures.
– Leverage the gains and functionalities across the entire group.
– Rationalize development and maintenance.
– Compliance with the available directives for Disaster Recovery and Business continuity;
– 24x7 availability;– Cost Reduction;– Increase agility.