eu – sri lanka trade-related assistance · the international trade centre (itc), a joint agency...
TRANSCRIPT
A project funded by In collaboration with
the Government of Sri Lanka
EU – SRI LANKA TRADE-RELATED ASSISTANCE
PROFILES OF PARTICIPATING SRI-LANKAN ITO/BPO COMPANIES
BACKGROUND
The International Trade Centre (ITC), a joint agency of the United Nations (UN) and the World Trade
Organization (WTO) engaged in trade-related technical assistance, is implementing a project titled “EU
– Sri Lanka Trade-Related Assistance: Increasing SMEs' Trade Competitiveness in Regional and EU
Markets”.
The project, funded by the European Union (EU) and being implemented in collaboration with the
government of Sri Lanka, aims to increase the trade competitiveness of small and medium-sized
enterprises (SMEs) in regional and EU markets.
The companies highlighted in this note are receiving support under Expected Result Area 4 of the
project “Increased SME competitiveness in export-oriented sectors (ITO/BPO industry)”, for deeper
business engagement in the EU Market”.
These companies are therefore interested in engaging with potential partners from EU countries. ITC
supports their participation in relevant trade events in the EU. ITC also facilitates business partnership
engagement by companies from EU countries, with the listed Sri Lankan ITO/BPO companies, including
through cost shared business missions to Sri Lanka (ITC covers travel costs and organises matched
appointments) for committed feasible prospects. The companies listed in this note have confirmed
participation at CeBIT in Hannover, in June 2018.
ITC Contact points for more information: Ms. Miyoba Lubemba ([email protected] ) and Ms. Anna
Brezhneva ([email protected] ).
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Contents
BACKGROUND .................................................................................................................................... 0
H-Connect Private Limited ............................................................................................................... 3
INEXIS CONSULTING ........................................................................................................................ 4
INFOMATE PRIVATE LIMITED ........................................................................................................ 6
LIVEROOM (PVT) LTD. ...................................................................................................................... 7
STERLING BPO SOLUTIONS (PVT) LTD ...................................................................................... 9
TELLIDA (PVT) LIMITED ................................................................................................................. 11
ZILLIONE BUSINESS SOLUTIONS (PVT) LTD .......................................................................... 12
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H-Connect Private Limited Website: http://www.hconnectint.com/ Brief introduction to the company H-Connect is an award winning BPO that specialises in finance and accounting services as well as value added services such as, HR outsourcing, DMS and PMO services. The company caters to clients across UK, USA, Australia and APAC providing them with a wide array of back office services. H-Connect won the Silver and Bronze awards in 2016 and 2015 respectively for the Best Shared Services team in Asia. In 2017, H-Connect won bronze for excellence in culture creation at the SSON (shared services and outsourcing network) awards held in Singapore. H-Connect is a solely owned subsidiary of Hirdaramani Group, which boasts 125 years of heritage and stability with presence in 6 countries, 6 industries, 60,000 employees. H-Connect was one of the first few Sri Lankan BPO’s to adopt the latest ISO standard for information security (ISO 27001:2013). Year of establishment Shared services – 2012 BPO operations – 2014 Areas of expertise Business Process Outsourcing (BPO) Shared Services Outsource (SSO) Finance and Accounting PMO HR Industry verticals Finance Banking & insurance Manufacturing Information communication technologies Service Industry Technology profile & skills Tools: MYOB, Salesforce, prosystemsfx, Sage, Oracle, SAP, Microsoft dynamics, Xero, Quickbooks, Peachtree Staff Total number of staff: 220 Six Sigma: 11 CIMA: 16 CA: 5 (CPA Australia qualified) Infrastructure Company office space (in sq. ft.): 15 600 sq. ft. Number of years exporting Shared services – 5 years BPO operations – 3 years Exports to: Australia, UK, USA, APAC
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Offshoring Value Proposition Seat leasing facilities Globally recognized Information Security certification: ISO 27001 certified Stability & expertise: H-Connect is backed by a billion dollar conglomerate with over 125 years of Industry tenure Region specific experts: A strong employee resource pool with expertise in Australian BAS, American and British taxation procedures Marketing and Sales Activities ICTA networking events (2015 and 2016) EO Frankfurt 2017 INFOTEL 2017 SSON Asia 2017 Indicative Price Price per hour: 9 USD/hour
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INEXIS CONSULTING Website: http://www.inexisconsulting.com/ Brief introduction to the company Inexis is a software development company providing custom software development services and outsourced dedicated teams on the Microsoft technology stack to ISV’s , MSP’s, Digital Marketing agencies , SME’s and Start-ups. Our strength is our top-tier technology skills on the Microsoft platform, agile/scrum development methodology, strong domain expertise on the automotive and hospitality verticals and pragmatic approach to delivering solutions. At Inexis, we take pride in what we do. We strongly believe that by helping our customers become successful, we will grow as well. Our sustained business relationships with a multitude of customers, is the result of staying true to these guiding principles. To create value for our customers, we focus on solutions not on outsourcing our resources. We believe in getting to know your business and using a combination of cutting edge technologies, agile development, UI prototyping, test automation, to build solutions that stand the test of time. Alongside our services business, we have been making strategic investments in research and development of our own in-house products and incubating technology start-ups. This unique combination of being a software services company with our own in-house products and insight into making start-ups successful helps us in delivering accelerated outcomes for our customers. Year of establishment 2011
Areas of expertise Web Application Development Enterprise application development Maintenance and enhancement of existing applications Mobile application development Migration of on-premise apps to Cloud. Systems integration
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Business intelligence QA Services Industry verticals Automotive Non-Profit Hospitality Managed Services Financial Services Technology profile & skills Programming languages : C#, VB.NET Architecture : n-tier, REST, SOA, MVC, SPA, Micro Services Desktop Development : WPF, WinForms Web Frontend : HTML 5, CSS 3, SASS, Bootstrap, Material Design Web Scripting : AngularJS, ReactJS, JQuery, TypeScript Web Frameworks : ASP.NET (Forms, MVC, Web API, ASP.NET CORE), WCF, ASMX CMS Frameworks : Umbraco CMS Cloud Frameworks : Windows Azure 3rd Party UI Frameworks : KendoUI, DevExpress Data Access : ADO.NET, Entity Framework Database/NoSQL : SQL Server, Azure DB, MongoDB, Firebase Business intelligence : SSIS, SSRS, SSAS, PowerBI, Tableau BI Mobile Development : React Native, Ionic, Xamarin Unit Testing : Protractor, Jasmine, Karma, MS Test, NUnit, Moq QA Testing : Selenium, Cucumber, Specflow, LoadRunner, JMeter Development Process : TDD, BDD Project Management : Slack, JIRA, Microsoft Teams, BitBucket CI Tools : Jenkins, TeamCity
Staff Total number of staff: 32 Permanent staff: 30 Temporary staff: 1 Contractual staff: 1 IT staff: 31 Project/operation managers: 1 Analysts (business process, system, requirements, etc.): 2 Software programmers/engineers: 16 QA Testers: 7 Vendor-certified programmers: 8. Marketing & sales managers: 1 Other staff: 1 Infrastructure Company office space (in sqft): 3500 sqft Number of PCs: 35 Internet connectivity facilities: Wireless Broadband, Fibre Optic Number of year exporting 5 Exports to USA, UK, Australia Offshoring Value Proposition
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ISO 9001:2015 certified company.
Microsoft gold certified Development Company providing high end development expertise using best practices on Microsoft stack.
Strong global references and proven track record of helping our customers become successful.
Mature development processes optimized for outsourcing, incorporating the best in TDD, BDD and Agile/Scrum development
Strong domain expertise in automotive, managed services and hospitality.
Microsoft Azure Cloud Solution partner providing end to end services from hosting, development, migration to application maintenance of cloud based software systems.
Full range of QA services from test automation, performance testing, load testing and security testing.
Marketing and Sales Activities CEBIT Australia 2017 Infotel 2017 Social media accounts: https://www.linkedin.com/company/2261448/ https://www.facebook.com/inexisconsulting https://twitter.com/InexisCon Indicative Price Price per hour: 10-20 USD/hour based on experience, skills and project size.
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INFOMATE PRIVATE LIMITED Website: http://www.infomateworld.com/ Brief introduction to the company InfoMate is a leading Finance and Accounting services provider servicing clients across Australasia, UK and the Nordic regions. InfoMate is ISO 27001 certified for world class information security practices. The company is a subsidiary of John Keells Holdings PLC, Sri Lanka’s largest listed conglomerate. Year of establishment 2005 Areas of expertise Business Process Outsourcing (BPO) Finance and Accounting Outsourcing Industry verticals Retail Accounting and Bookkeeping Agriculture
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Transportation and Logistics Leisure Manufacturing, Technology profile & skills Languages/tools: SAP, JD Edwards, Oracle, Microsoft Dynamies, XLedger, Xero, Myob, QuickBooks, SAGE Staff Total number of staff: 180 Foreign languages: currently handling source documents in English, Norwegian, Swedish, Spanish, Thai Infrastructure Company office space (in sq ft): 9 500 sq ft Number of PCs: 150 Internet connectivity facilities: Leased line Number of year exporting 7 Exports to Norway, Australia, Sweden, UK Offshoring Value Proposition An extended office in InfoMate has many compelling business benefits including a strategy for growing your back office with a variable cost model; leverage arbitrage to achieve cost efficiencies; Catalyst for achieving world class standards in your finance function; Multi-country strategy to reduce risk; controls and governance. Marketing and Sales Activities Business visits organized by the company to Thailand, Dubai, Australia and Norway Indicative Price 8-12 USD/hour
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LIVEROOM (PVT) LTD. Website: https://www.liveroom.xyz/en/ Brief introduction to the company LiveRoom is a Technology Development Company based in Colombo Sri Lanka specializing in Computer Graphics and Computer Vision Based Platform Development. While majorly focused in Computer Graphics and Computer Vision domains, LiveRoom also provides research and development support to foreign clients including USA, Japan, Australia and Saudi Arabia. These include major product developments in Digital Human, Computer Simulations, Machine Learning, Augmented Reality & Virtual Reality. LiveRoom also has a
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separate Research & Development (R&D) team regularly updated and engages in research and develop innovative products for the betterment of the society. LiveRoom has a very talented team of 24 members. All the team members are university graduates including 1 PhD, 2 Masters & 4 team members are currently doing their Masters. Most of the engineers at LiveRoom are trained in Japan for Computer Graphics & Computer Vision. All the engineers have good written and verbal communication skills in English, which makes it very easy for clients to directly communicate with the project team. Year of establishment 2015 Areas of expertise Augmented Reality & Virtual Reality Solutions Computer Simulations Digital Human Solutions Motion Tracking Solutions Computer Vision for Quality Assurance Vision Based Tracking Solutions Face Recognition & Face Tracking Solutions IOT Artificial Intelligence & Machine Learning Big Data Industry verticals Fashion Automotive Real Estate Manufacturing Security Medical Education Technology profile & skills Languages/tools: C/C++, Java, C#, JS, Python, CUDA, OpenCL, GLSL, OpenCV, OpenGL, WebGL, VTK, OpenSim, Node.js, TensorFlow, scikit-learn, Bullet Physics Mobile platforms: Unity, Android, iOS, Qt Staff Total number of staff: 24 Permanent staff: 18 Temporary staff: 5 Contractual staff: 1 IT staff: 22 Project/operation managers: 3 Analysts (business process, system, requirements, etc.): 1 Administrators (system, network database): 1 Software programmers/engineers: 18 Vendor-certified programmers: 1 Marketing & sales managers: 1 Other staff: 1 Foreign languages: English, Japanese, Polish Infrastructure Company office space (in sq ft): 3 000 sq ft
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Number of PCs: 25 Internet connectivity facilities: Fibre Optics Broadband, Wireless Broadband (4G) Number of year exporting 2 Exports to Japan, Australia, USA, Saudi Arabia Offshoring Value Proposition LiveRoom can support your business with cutting-edge research and development support for an affordable price. Currently several companies from Japan, USA & Australia have outsourced their research and development due to the quality of support we give to our clients. LiveRoom has developed a unique project management & delivery process based on CMMI quality standards to ensure the delivery of a superior product to the client. Marketing and Sales Activities MWC/Spain/2016, 2017 VIVA TECHNOLOGY/France/2016 InnovFest/Singapore/2016 GITEX/Dubai/2017 ikman.lk Meetups/2016 HNB Meetup/2017 Infotel/2016-2017 Social media accounts: Facebook- www.facebook.com/liveroom.lk Twitter- twitter.com/liveroomlk LinkedIn- www.linkedin.com/company/liveroom-pvt-ltd Instagram- www.instagram.com/liveroomlk Indicative Price Price per hour: 15 to 22 Euro/hour
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STERLING BPO SOLUTIONS (PVT) LTD Website: http://sterlingbpo.com/ Brief introduction to the company Sterling BPO Solutions (PVT) Limited is a wholly owned subsidiary of Sterling Lanka Group. With a mission “to provide the most innovative, reliable and cost effective Business Process Outsourcing solutions” our service offerings comes with domain expertise. Stringent quality standards and on-time delivery. Year of establishment 2011 Areas of expertise
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Business Process Outsourcing (BPO) Graphics Design/Image Processing Telemarketing Data processing Industry verticals Telecommunications, Energy, Finance, Banking & Insurance, Medical & Health Care, Fashion & Retail, Education Staff Total number of staff: 60+ Permanent staff: 60 IT staff: 20 Project/operation managers: 5 Analysts (business process, system, requirements, etc.): 2 Administrators (system, network database): 2 Software programmers/engineers: 2 Marketing & sales managers: 2 Infrastructure Company office space (in sq ft): 2 000 sq ft Number of PCs: 40 Internet connectivity facilities: 10Mbps ILL Number of year exporting Less than 1 Exports to Australia, USA, Canada, New Zealand Offshoring Value Proposition High Quality: The quality of work meets the international standards. Talent pool: We have large number of talent pool to cater customer demands. 7 x 24 hour operation assured Shortest turnaround time Excellent communication and project management skill Marketing and Sales Activities (fairs + social media) CEBIT, Hanover, Australia Social media accounts: https://www.facebook.com/SterlingBPO/ Indicative Price Price per hour: 4-10 USD/hour
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TELLIDA (PVT) LIMITED Website: http://tellida.com/tellida/ Brief introduction to the company Tellida is a boutique business process outsourcing (BPO) firm that specializes in Finance & Accounting (FAO), Legal Process Outsourcing (LPO), Contact Center Services and Remote Helpdesk Support Services. Our clients are based in the UK, Norway, Australia, New Zealand and Singapore. We are an ISO 27001 information Security certified organization. Year of establishment 2012 Areas of expertise Business Process Outsourcing (BPO) Accounting & Legal back office Industry verticals Legal/Law firms, Education, Tourism & Travel Technology profile & skills Languages/tools: Sage Line 50, Sage 50 Payroll, QuickBooks, Xero, Osprey, Intelliworks Mobile platforms: Bomgar Staff Total number of staff: 65 Permanent staff: 64 Temporary staff: 1 Contractual staff: 55 IT staff: 5 Project/operation managers: 1 Analysts (business process, system, requirements, etc.): 1 Administrators (system, network database): 1 Marketing & sales managers: 1 Other staff: 6 Infrastructure Company office space (in sq ft): 5 100 sq ft and & 1600 sq ft (Bach Office) Number of PCs: 70 Internet connectivity facilities: Wired Broadband; Wireless Broadband (Wimax); 5 M Leased Line, 2 MB Leased line Number of year exporting 5 Exports to UK, Australia, New Zealand, Norway, Singapore Marketing and Sales Activities (fairs + social media) Australia Business mission organized by ICTA CEBIT Social media accounts: https://www.linkedin.com/company/tellida-pvt-ltd
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https://www.facebook.com/Tellida Indicative Price Price per hour: 10 USD/hour FAO = USD 1400 / FTE upwards LPO = USD 1400 / FTE upwards Contact Centre = USD 1200 / FTE Upwards
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ZILLIONE BUSINESS SOLUTIONS (PVT) LTD Website: http://www.zillione.com/ Brief introduction to the company Zillione Business solutions (ZBS) is an ISO 9001 certified company and a member of the ZILLIONe group which is a pioneer IT solutions provider since 1979 in the areas of business applications, software development and IT infrastructure solutions to medium to large Enterprises through our offices in Colombo, Male and Melbourne, and employs over 100 professionals. Primary focus of ZBS is providing ERP consultancy and deployment services, by partnering with leading global ERP vendors, and developing specific vertical software solutions for selected industries as well as development of integration and customization software for our ERP clients. Our extensive experience in understanding unique client needs and our ability to provide advance customized IT solutions using our highly skilled teams of professionals, has helped to build an impressive clientele of over 200 corporate organization in over 30 industries across South Asia & Oceania region. Year of establishment 2008 (ZILLIONe group 1979) Areas of expertise Offshore software development Web applications Mobile applications POS solutions for large TELCO company Customized Software Development ERP – CRM consulting, implementation and customization. Add-on / Integration software development for leading ERP solutions Industry verticals Telecommunications Spices export companies Hotels & resorts Pharmaceutical manufacturing & distributing Educational Institutions Technology profile & skills
Development platform : .Net
Languages/tools : C#, Angular JS, Web API, SOAP, REST, ASP.NET, Xamarin
Mobile platforms : Android, IOS and Windows Mobile.
Development practice : Agile (Scrum), Waterfall
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Staff Total number of staff : 65 Permanent staff : 55 Contractual staff : 10 IT staff : 60 Project/operation managers : 5 Analysts (business process, system : 13 Administrators (system, network database) : 5 Software programmers/engineers : 30 Vendor-certified programmers : 5 Marketing & sales managers : 7 Other staff : 5 Foreign languages : English Infrastructure Company office space (in sq ft) : 6 000 sq ft Number of PCs : 75 laptops Internet connectivity facilities : Fibre connection 100Mbps, Dual-band 4G 40Mbps, Mobile
Broadband Dongles 4G Number of year exporting 7 Export Countries Fiji, Maldives, Bangladesh, Tonga, Micronesia Offshoring Value Proposition
Proven success in managing overseas software projects both on-site and remotely in different regions.
ISO 9001-2008 certified software development team using state of the art tools and technologies.
Dedicated teams of designers, QA engineers, UI engineers consists of highly skilled and experienced professionals.
Excellent overseas client support structure using industry best CRM system.
Open for long term partnership through joint venture or managed development centres. Marketing and Sales Activities (fairs + social media) CeBIT Australia 2013 CPA conference, FIJI, 2015, Tourism Exhibition, Maldives, 2016 Economic forum organized by EDB, 2016 Social media accounts: Zillione Website : http://www.zillione.com Facebook : https://www.facebook.com/ZILLIONeLK/ LinkedIn : https://www.linkedin.com/company/1612565/ Twitter : https://twitter.com/ZillioneLK Marketing activities are conducted via web, social media, special offers to new and existing clients, product launches etc.
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Indicative Price Price per hour: 30-50 USD/hour depending on level of expertise, project duration and team size.
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