etom framework as key component of process reengineering during implementation of network planning...

Copyright Comarch 2010

eTOM framework as key component of process reengineering during implementation of Network Planning system

Heinz Wudtke Jakub Zaluski-KapustaTeam Manager P&S OSS Consulting

& Product ManagementE-Plus Mobilfunk GmbH & Co. KG Comarch

Next Generation Network Planning

2 Copyright Comarch 2010

T-Mobile Austria and GermanyO2 Germany GmbH & Co. OHG, GermanyVodafone GroupE-Plus Deutschland, GermanyPolkomtel SA, PolandTPSA – Polish Telecom (FT Group), PolandBouygues Telecom, FranceAuchan, FranceVistream, GermanyPTC / Era (T-Mobile Group), PolandBite Latvia and LithuaniaVivacom (BTC Group), BulgariaCrnogorski Telekom, MontenegroTele Yemen, Yemen

Sample Customers:

Next Generation OSS

• Convergent solution

• Service-oriented

• Process-driven

• eTOM and FCAPS aware

Next Generation OSS

• Convergent solution

• Service-oriented

• Process-driven

• eTOM and FCAPS aware



– E-Plus Mobilfunk GmbH & Co KG was founded in 1993; market launch in 1994

– Since 2002 the Dutch telecoms group KPN has been the sole shareholder of E-Plus

• The telecommunications service provider is active in the Netherlands, Belgium, France, Germany and Spain

– The E-Plus Group ranks number 3 in the German mobile telecommunications market and is currently the fastest and most profitably growing network operator

• Annual revenues: 3.2 billion euros• EBITDA: 1.3 billion euros, EBITDA Margin 41,9 %• 19 million customers• Approximately 2,500 employees (FTE = Full Time Equivalent)

E-Plus survey – basic figures



• Multi-brand concept – responding to the individual needs of different target groups• Low prices, simple tariffs and offers• Focus on core services

- Products and services where an established demand exists- Cooperation deals with strong partners

A challenger breaking up established structures

– More choice for customers

– An end to handset subsidies

– New market segments – New price points

E-Plus survey - Concentrating on what the customer wants



Agenda

• E-Plus Network & OSS strategy• E-Plus OSS strategy• “Next generation network planning” project• Process transformation and documentation• Process-oriented approach• Example: SIP



Multi-brand concept

Low prices, simple tariffs

Focus on basic services

Smart Follower strategy

Multi vendor network strategy

Outsourcing of network rollout and operation

businessstrategy

networkstrategy

OSSstrategy

E-Plus survey – OSS Strategy

Getting OSS as a managed IT service -> Flexibility

Use of COTS products -> market drives developments

Use of “COTS” processes -> simplification, incr. efficiency



plan build run

Planning Support Systems OSS

Stream 1: Processes

Stream 2: Systems

Scope:

planning, building, configuration and optimization processes (e2e) for the radio, transport and core network

Objectives:

1. reduce time to market for new technologies (target 1 – 3 months)

2. increase efficiency for network planning and configuration (+50% activities)

Configuration &Optimisation

Strategic Planning, Parameter Planning, Inventory, Work-Flow, GIS, … Fault-, Performance-, Maintenance-, Service-, Incident-Management …

Scope NGNP

“Next Generation Network Planning” - Motivation



NGNP – System Transformation

Legacy IT NGNP

standardizationsimplification



Process Transformation: Defining the scope

• Start with simplified processes (only good path)• Focus on completeness, scope



Process Transformation: Structuring processes



Process Transformation: Standardization of scope



Process Transformation: Detailing down to Workflow level



Process Transformation: Standardization of workflow activities



Split of responsibilities E-Plus – OSS supplier

In our strategy the OSS supplier does more than just deliver IT solutions!

Build from eTOM level 3

processes

Implementation and eTOM level 4

processesField of

standardization



Process oriented approach• All network operator operations grouped in

processes– By technology (MV, LL, Transport, …)– By operation (new NE, change, retirement, …)– By business role – supporting processes

• Business level– What is done when

• Technical level – Frameworx view– Mapping with interfaces (which application is required when)– Mapping with Business Objects (which data is modified when)– Mapping with systems (which operation is done where)

Organisatorische Elemente & A... .

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Car

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Determine aconfiguration

Evaluate theoptimum

configuration inradio planning...

Radio NetworkPlanner

NCP needs tobe changed

Run PreHCMCalculations for

frequencies

Configuration hasto be changed

PreHCM notneeded

EvaluatePhysical Devices

and storeplanned...

ChannelPlan

NodeB

PreHCMRequest

AntennaPatternCombinerTypeNominalCellPla

nTRX

Sytem Swap,Antenna

Modification

SearchArea RANAntenna

NGNP Inventory

ChooseTechnology andPhysical Device

ID

PreHCM

BS




RANRepeaterLocation

NGNP RadioPlanning Tool

IF.20-1

has output of

Extension needed

Feature ActivationSet feature parameters for

cells

CellFeatures2G CellFeatures3G

Transportchanges needed

Transport changenot needed

System and/orinfrastructure

change needed



Technical processes identification

• Business processes covering business activities

• Technical realization of the processes based on OSS tools

• All inventory & planning data with tools available within process task forms

SID

& a

pp

lica

tio

ns



Example: New Simple Integration Process

• Legacy TOC process without flexibility for radio planner

• Complex dependency on other departments

• Unreliable network confirmation for accepted configuration

SIP

• SIP gathers several network activities

– Planner can choose the order of the actions

– Planner can see the dependencies

– Flexibility – plans realized within one day

– Flexibility – real time report on realized or skipped activities

• Integration process divided into– Default configuration load– Final/optimization load



Example: New Simple Integration Process

• Benefits– Tight process integration with Configuration Management and

network integration– Management and network integration– Processes focus on best tool usage– Limited mistakes in activities, due to full control of the network

etom framework as key component of process reengineering during implementation of network planning...

Documents

comarch copyright comarch

operation network strategy

parameter planning

eplus group

network operator operations

core network objectives

t r h f radio network

z e n s u