MURUGA BARATHIM.A.3, M.Com., M.Phil., MBA

Etiquette & Social Behaviour

Think of words ending with “-gry”.

Two of them are “Angry” and “Hungry”.

What is the third word in The English Language?

The Key

to

Success

is

UNDERSTANDING

Why we need to LEARN (E&SB) toLEAD

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Etiquette - Introduction

Etiquette has to do with good manners. It's not so much our own good manners, but making other people feel comfortable by the way we behave.

“The conduct or procedure required by good breeding or authority to be observed in social or official life.”

““People are like People are like Traders.Traders.

They will give what They will give what you askyou ask””

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OPENNESS

• Update knowledge

• Listen carefully

• Learn from criticisms

• Avoid acting

• Practise... “May I know..” & “Can you explain..”

““People are like People are like Mirrors.Mirrors.

They reflect They reflect onlyonly

What you show"What you show"

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RESPECT

• Call Formally

• Introduce Everyone

• Be the first to Greet

• Avoid Discrimination

• Practise... “Please”, “Thank you” and “Sorry”

““People are like Flowers.People are like Flowers.

Even a small pressure can damage them..!Even a small pressure can damage them..!""

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KINDNESS

• Be courteous

• Support other’s need

• Control your emotions

• Avoid Gossipping

• Practise... “May I help you..?”

People are like People are like Parrots.Parrots.

They speak the They speak the words uttered words uttered

by you.by you.

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INTEGRITY

• Be Perfect

• Fulfill your promises

• Check your customs

• Avoid Demanding

• Practise... “I believe...” & “I follow...”

Any Questions..?

THANK YOU..!