estate walkabouts

Estate Walkabouts

Impact assessment

2011

2

Contents Page 3: What are estate walkabouts?

Page 3: Where do they take place?

Page 3: Partnership working

Page 6: How many resident attendees on the day?

Page 7: How can you get involved?

Page 7 - 10: “You said we did”

Page 10: Action planning

Page 11: Contact details

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What are estate walkabouts? The estate walkabouts are an opportunity for you as tenants to tell us about where you live and any issues you may have. By working together we strive to improve communities for all. Where do they take place? Estate walkabouts take place across Tamworth Borough Council and are the result of either tenant requests or highlighted as areas where there are ongoing issues. Examples of issues often raised by tenants are:

� Anti-social behaviour � Fly-tipping � Grafitti

Partnership working

Stonydelph June 2011 Number of attendees 2:00 - 4:00pm

Number of attendees 6:00 – 8:00pm

Tenant Involvement Team

3 N/A

Estate Management Team

3 N/A

Caretaking Team

2 N/A

Street Wardens

2 N/A

Street Scene

1 N/A

Police officers

1 N/A

Fire officers

0 N/A

Repairs Manager (Tamworth Borough Council)

0 N/A

Representatives from Morrison repairs team

2 N/A

Representative from Highways Authority

0 N/A

Representative from Neighbourhood Watch /Police

0 N/A

Councillors

0 N/A

Recycling team / waste management

2 N/A

Community Development Officer

1 N/A

Totals 17 N/A

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Belgrave July 2011 Number of attendees 2:00 - 4:00pm



3 2


3 1

Caretaking Team

3 3

Street Wardens

3 0

Street Scene

0 0

Police officers

1 1

Fire officers

2 0


0 0


1 0


0 0


1 0

Councillors

0 0


1 0


1 1

Totals 19 8

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Amington August 2011 Number of attendees 2:00 - 4:00pm

Number of attendees 6:00 - 8:00pm


3 1


1 1

Caretaking Team

2 2

Street Wardens

2 0

Street Scene

1 1

Police officers

3 0

Fire officers

0 0


0 0


0 0


0 0

Representative from Neighbourhood Watch/ Police

0 0

Councillors

2 0


2 0


1 1

Totals 17 6

6

Gillway /Leyfields September 2011




2 N/A


1 N/A

Caretaking Team

2 N/A

Street Wardens

1 N/A

Street Scene

0 N/A

Police officers

2 N/A

Fire officers

0 N/A


0 N/A


1 N/A


1 N/A


1 N/A

Councillors

3 N/A


N/A


0 N/A

Totals 14 N/A

How many resident attendees on the day?

Area Number of attendees 2:00 - 4:00pm


Cost for refreshments etc

Stonydelph

7 N/a £5

Belgrave

3 3 £6

Amington

4 4 £5

Gillway / Leyfields

1 N/A £25 which included a free prize drawer of a £20 High Street voucher

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How can you get involved? You can attend the Estate walkabout on the day or if you prefer or are less mobile you can tell us your concerns by telephone or completing the feedback sheet that arrives with your invitation. The feedback sheets can be handed back to Marmion House or handed to a member of staff on the day. The Tenant Involvement Team can be contacted by telephone on 01827 709374, freephone 0800 183 0454 or alternatively you can email: [email protected] “You said we did”

Date & area

Service area managing the estate walkabout

“You said” “We did”

Residents complaining about communal grass areas being churned up by people parking on it

Residents were sent reminder letters that they should not be parking on the grass.

Vandalised wall in Craven Taken down to ground level as it serves no purpose and is a health & safety concern.

Crossfell – black rubbish bags left lying around

Removed on the day by the Caretaking Team

Crossfell – double mattress fly-tipped


23 June 2011 Stonydelph


Graffiti across the estate Removal of graffiti commenced the following day

2011 Estate walkabouts “You said we did”

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Date & area



Weeds growing in front of garages in Hayle

Cleared by Street Scene/ Community Payback

Fly-tipping of a tyre Removed on the day

Graffiti across the estate After the estate walkabout the area experienced a high volume of graffiti. This put the clearance of the area past the 2 month deadline. Street Wardens, Street Scene and the Caretaking Team are working in partnership to improve the area.

Underpass is messy with rubbish and needs a general tidy up


21 July 2011 Belgrave


Shrubs need cutting back by park


Date & area



Disposed oil can still containing liquid

Removed on the day to avoid fire risk to residents

Graffiti across the estate Removed within 14 working days

Overgrown shrubbery at a particular area. Tenants reported that this is a hot spot ASB. Tenants requested the metal fencing to remain but would like to see all the shrubbery cut down to ground level

Street Scene/ Community Payback cleared the area within 2 days. The metal fencing remained in place as requested by tenants

18 August 2011

Amington


Fly tipping of a double mattress and plastic chair


9

Date & area



Graffiti across the estate Cleaned by the Caretaking Team within 17 working days, within the proposed 2 month deadline.

2 Large Wickes's grab bags of sand have been left on the communal grass area in Beech Road.

Removed by the Caretaking Team with 17 working days

Health and safety issue highlighted - Hole in pathway near to large open space and insecure barriers.

A representative from Highways Authority was in attendance on the estate walkabout and telephoned straight through to County to get the problem sorted and to have the safety barriers put back. Staffordshire County Council then arranged a repair.

14 September 2011 Gillway / Leyfields

Tenant Involvement team

Comberford Road – a wall is in need of major repairs

Inspected by Repairs Officer at Tamworth Borough Council who authorised the wall to be removed as it served no purpose.

Belgrave Estate Walkabout

July 2011

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Action planning After each Estate walkabout, those that attend prioritise works highlighted to either a one week priority or a non-emergency 2 month priority. The Tenant Involvement Team then collate all information within an excel spreadsheet and this is then forward to the various departments/partners/service areas to be actioned. On completion of the works, the spreadsheet is updated This is reported through the tenants’ quarterly newsletter ‘Open House’ and on the Council’s website.

Amington Estate Walkabout

August 2011

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If you wish to discuss this review or to get involved in having your say about the Housing Service you receive then please contact the


Telephone: 01827 709 448 Freephone: 0800 183 0454

Email: [email protected]

Tenant Involvement Team Tamworth Borough Council

Marmion House Lichfield Street Staffordshire B79 7BZ

estate walkabouts

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na councillors

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