The TEAM Approach

Essential Skills of Leadership

Rick & Susan Stamm

The TEAM Approach

The Leadership Essential SeriesEssential Skills of LeadershipEssential Skills of CommunicatingImproving Work HabitsDeveloping Performance Standards & GoalsProviding Performance FeedbackDelegatingSupporting ChangeCommunicating UpCoaching Job SkillsManaging ComplaintsResolving ConflictEffective Discipline

Up to 18 2 hrs-12 weeks5 waysNo cert requiredTTT’s

The TEAM ApproachThe TEAM Approach®

Flexible, award-winning content

Easily customizable…College Credit

SalesCustomer Service Productivity

First to offer online leadership

The TEAM ApproachThe TEAM Approach®

Solutions, solutions, solutions

Leadership Essentials Series - 12Talent Management Series - 2Team Development Series - 5eLearning- 700 +Ej4 partnership with Vital

Custom Campus portal – track and administer

Yes, your campus can be integrated with your LMS

The TEAM ApproachThe TEAM Approach®

A Leadership Mystery!

Huddle and discuss…can you solve these mysteries?

The TEAM Approach

Frank and Ernest

Searching for a cure?

The TEAM Approach

retailhospitalityfast foodHuman services

manufacturingconstructionLaborerBusiness services

healthcareeducationgovernmentadministrative

financialinsuranceManagementSales

My First Job

The TEAM Approach

Pre-TestNo

names

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Why Work for YOU?

The TEAM Approach

Role of Team Leader

Controller Coach

Make people do their job

Compliance

Get by only

Removeobstacles that getin way of doing job

Commitment

Quality Product

The TEAM Approach

EE-IQ:pop quiz

The TEAM Approach

Session Objectives- pg 1

• Maintain self esteem of your team members

• Base discussions about team member’s performance and work habits on behaviors rather than personalities or attitudes

• Involve your team member(s) in goal setting, problem solving, & decision making

Upon completion of this module, you will be able to:

The TEAM Approach

Exercise 1

Awareness Inventory

Page 3 in workbook

Demo Workbook

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Skill Point 1- pg. 11

Maintain or Enhance

Team Member’s Self Esteem

InterviewCEO

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Exercise 3

Maintaining or Undermining Self Esteem Statements

P. 9 of workbook

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Fact + - =

Opinion + - =

Fact + - =

Opinion + - =

Fact vs. Opinion

Behavior

Attitude

Behavior: You can hear it or see itAttitude: You can think it or feel it

Positive Negative Neutral

The TEAM Approach

Practice building self-esteemin day to day work situations.

The TEAM Approach

Terry handles scheduling in one of the clinics. There are some short periods of time in Terry’s day, that could be utilized helping you track information for a report you file each week. Much of her day is fairly busy however, and she is not quick to accept changes.

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Skill Point 2

Focus on Behavior

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Skill Point 3

Encourage Team Member Participation

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Exercise 11

Actions That Encourage Participation

Workbook, p. 14

The TEAM ApproachThe TEAM Approach®

“Effective Leadership”Skill Practice Session – pg 36

3 Roles: • Team Leader – use prep sheet on p. 39

• team member (Be real but not oppositional)

• Observer – use feedback form on p. 40 or 41

3 Rounds: Each leader has different scenario

The TEAM Approach

Post-Test I have learners

grade themselves as a review as part of wrap up

The TEAM Approach

Learning Transfer?

Trouble Shooting GuidesVital HubVital Pocket CoachDelivery approaches designed for transfer

The TEAM ApproachThe TEAM Approach®

A Leadership Mystery!

Solved in Vital Learning’s infamous… Trouble Shooting Guides

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Action Planning

• Self Assessment, p. 42 • Action Planning Work sheet, p. 47• Action Planning Record, p. 52 & 53• Trouble Shooting Guide. pp. 55-61• Additional Leadership Info, pp. 62-

71• Bibliography, p. 72

Job Aids and Support

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www.vital-learning.com/vitalhub

The TEAM Approach

The TEAM Approach

Deliver for transfer?

Classroom onlyOnline onlyBlended – with classroom as practice labTeam Leader Café – 8-12 wks Skill Drills

8-12 wks Coaching TipsLevel 3 optionYammer interaction

Personal Coach/Guide with Dee Clarke

The TEAM Approach

Look under the Hood!

1. Look under the Hood - Feb 7th- Supporting Change

2. Request any of the five recorded TTT sessions

3. Online demo courses – over 7004. Preview a facilitator guide5. “Try us”….classroom preview

The TEAM Approach