Dias nummer 1

eService take-up and inclusionThe Danish approach

Morten Meyerhoff NielsenW3C eGOV13 May 2013

Background information What influences Denmark and borger.dk?

Two key questions:

How can personalisation facilitate greater efficiency in public sector service provision?

How can personalised and user-centric public services increase citizen satisfaction?

Users are online!49% of 65-89 year old Danes are online every week84% of 16-89 year old Danes are online every week75% of 16-89 year old Danes have looked for information on government sites in the last 12 months65% of 16-89 year olds Danes have submitted information or otherwise communicated with the public sector online in the last 12 months3.7 MILLION DANES HAVE ACTIVATED THEIR DIGITAL SIGNATURE NemID1+ BILLION CITIZEN TRANSACTIONS WITH DIGITAL SIGNTAURE NemID SINCE INCEPTION (MID-2011)

VIL IKKEWANT TOCANNOT CAN11%PRIORITY ACTIONS:MotivationIncreased user-centricityIncreased promotion18%PRIORITY ACTIONS:Increased user-centricityAssisted online serviceIT-skills training

Different users, different challenges: User-centric services a must! DO 7%PRIORITY ACTIONS:Increased user-centricityAssisted online serviceIT-skills trainingMotivationIncreased promotion64%DO NOT WANT TO5Digitaliseringsstrategiens ambitise ml om op mod 80 % af alle ansgninger og anmeldelser fra borgerne skal ske digitalt forudstter brugervenlige selvbetjeningslsninger

Vil kan, tallet er den andel af befolkningen mellem 16 og 74 r, som har svaret ja til: Har du som privatperson i de seneste 12 mneder prvet at indsende oplysninger til det offentlige via deres hjemmesider fx til SKAT, til din kommune, fx flytteblanket, lgeskift, reservering af bger fra biblioteker, SU, skoleintra mv.?Vil kan ikke, 18 eller 15 pct. afhngigt af, hvorvidt kan ikke, vil ikke, justeres til 10 pct. Vi ved ikke, hvorvidt de kan eller ej. Vi ved, at de ikke gr det!Vil ikke kan, Er andelen, som har brugt netbank, fratrukket dem, der har svaret til at indsende oplysninger til det offentlige. 75 pct. af samtlige 16-74-rige har brugt netbank.Vil ikke kan ikke, tallet er den andel af befolkningen, der aldrig har vret p internettet. Medtager man dem, der var det for mere end tre mneder siden, er tallet 10 pct.

Figuren omfatter de 16-74-rige

5

Danish studies show that:

85% of Danes want to serve themselves online, as long as the solutions are user-friendly10-15% of the citizen service takes place digitallyStudies also show that average cost of service provision is:

Source: KL, 2011. 1 equal to DKK 7.44 on 30/11/2011Potential and realisation

Large untapped potential:2 to 3.75 times cheaper to provide services online compared to other channelsdiscrepancy between supply and demand

To realise this potential borger.dk: mandatory, user-centric and personal digital communicationtarget users and optimise channel strategies encourage user take-up by combining personal, relevant and current content, data and servicecross-governmantal cooperation, joint development and reuse of content, data and infrastructureThe good user experienceHow does borger.dk support well-functioning, user-friendly content and selfs-service?

Legislation, channel-strategy, communicationensure volume User-friendliness underpin choice and volumeincentive to invest in eServiceseServicesvolume of information requestROIvolume

Legislation, communication and user-friendlinessWELL-FUNCTIONING AND USER-FRIENDLY ONLINE SELF-SERVICERequirements incl.:Short and precise formulations no thanks to burocrathic languageLogic and intuitive, graphical designAccess to help Summary of all entered data before submissionFunctions in major browsersReceiptReuse of data and componentsWCAG 2.0 AAAnd what do we do to secure it?Screening of existing eServicesStatus reporting related to mandatory eServicesDevelopment guide for well-functioning eServicesInformation and advise to authorities and it-developersRe-vamped borger.dkJoint communication, it-skills development and it-assistance

Udover den risikominimerende effekt af brugervenlighed ifht. business casen er vi bevidste om det stort ansvar vi har for de obligatoriske lsninger vi beder danskerne om at bruge. Vi stiller krav til brugervenlighed og tilgngelighed af de obligatoriske lsninger (i slide). Krav er baserede p eksisterende aftaler (fx genbrug af fllesoffentlige standarder og komponenter) og forpligtelser (fx tilgngelighedskrav WCAG 2 niveau AA) samt baseret p erfaringer, brugertests og analyser.Vi samarbejder med KL og en rkke myndigheder om bl.a. udviklingsvejledning for velfungerende selvbetjeningslsninger (frste version i december) og grunddataprogrammet. Nvnte krav plus forskellige krav til fx integration til fagsystemer, genbrug af data glder for nye lsninger og skal overholdes inden idriftstning.Vi fortstter den informations- og rdgivningsindsats om brugervenlighed og tilgngelighed, som tidligere l i IT- og Telestyrelsen.Vi er i gang med en srlig indsats for at sikre, at borger.dk som borgernes centrale indgang til information og selvbetjening gr forrest som et good practice eksempel p brugervenlighed og tilgngelighed i den offentlige sektor.

NB:Styregruppen for digitaliseringsstrategien har besluttet kravene til brugervenlige og tilgngelige selvbetjeningslsninger.Den internationale tilgngelighedsstandard WCAG 2 niveau AA er en af de obligatoriske, bne standarder. Er en eksplicit mlstning i EUs Digitale Dagsorden og vi er forpligtet p omrdet gennem FNs Handicapkonvention.

A key enabler for (mandatory) online self-service

Nogle af konklusionerne skal lftes fllesoffentligt ifm digitaliseringsstrategien: Genbrug af data, udviklingsvejledning, regelforenkling

MEN der er hurtige gevinsterSelvbetjeningslsninger, der ikke er brugervenlige medfrer overfldige henvendelser til det offentligeDer er store effektiviseringsgevinster ved at ge brugervenligheden

Pvirke leverandrerne til at fokusere p brugervenlighed overfor borgerne!!!I det private erhvervsliv er brugervenlige selvbetjeningslsninger en konkurrenceparameter der sker lbende tilpasninger, som kan optimere brugervenligheden

Borger.dk is:

Digital postNemIDSSOMyPageArticle import Local contentMobileMapsOPIS DBPower of attorneyAddress DBNogle af konklusionerne skal lftes fllesoffentligt ifm digitaliseringsstrategien: Genbrug af data, udviklingsvejledning, regelforenkling

MEN der er hurtige gevinsterSelvbetjeningslsninger, der ikke er brugervenlige medfrer overfldige henvendelser til det offentligeDer er store effektiviseringsgevinster ved at ge brugervenligheden

Pvirke leverandrerne til at fokusere p brugervenlighed overfor borgerne!!!I det private erhvervsliv er brugervenlige selvbetjeningslsninger en konkurrenceparameter der sker lbende tilpasninger, som kan optimere brugervenligheden

All roads lead to action

INFORMATIONDATASELF-SERVICE

Action page

Contactcentre and authorities

RdovreOPIS

Action pages, proactive and feedback-loopsRASMUSWhy personalise?GenerelinformationLocal informationPersonalinformationSegmentingPersonalisingProfil fragment 1Profil fragment *Proactiv, personal and action orientated

15MORTENFordi:Man kan blive mere prcis i forhold til borgerenMan kan filtrere irrelevante informationer vi destillere hvor de andre fortynder

RASMUSOGDet forventes af hr. og fru Danmark de har det allerede. Google, facebook, bankEmneomrdet er enormt vi kan minimere informations-overload hvorfor skal jeg som 18 rig uden brn prsenteres for dagsinstitionstilbud og pensionsansgning?

Personalisation and MyPage

For a tour of the borger.dk MyPage visit:http://prezi.com/ib3e4w-00r1r/my-page-tour-proactive-personal-and-mobile/

XHTML-servicePortal-AddInLink-serviceiFrame-serviceMobil-service

Mobile borger.dk and My PageTWO channels, but THREE platforms

MyPage

The vision from MyPage to mobileONE solution TWO channels

17 most popular topics1. PENSION (26.149)10. School and education (3.427)2. HOME AND ADDRESS CHANGE (24.388)3. ECONOMY, TAX, STUDENT LOANS (21.894)4. FAMILY AND CHILDREN (18.112)5. WORK, UNEMPLOYMENT BENEFITS, LEAVE (17.075)6. Health (11.983)7. Transport (10.993)8. Society and rights (5.164)9. For youth (4.530)11. Senior cizens (3.034)12. Police, courts, defence(2.073)13. Money and insurance (1.961)14. Environment and energy (1.959)15. Foreigners in Denmark (1.693)16. Danes abroad (1.587)17. Handicap (1.457)Popularity of topics vary and very seasonal

Source: Borger.dk statistics

Most popular services

Other popular services incl: Digital post, tax returns (simple), reporting of rodents. DIGITAL POST - CITIZENS1.1 million registred for Digital Post from ALL authorities 3.4+ million have e-Boks2.1+ million digital letters send in January 2013 52+ million since conception

Source: www.digst.dk 31/01/2013

A popular place (visits per month)

73.9% think borger.dk radiates a positiv image+68.9% think that the quality of borger.dk content is high+79.2% think that borger.dk texts are written in a clear and easy to understand language

Source: Din mening tller! 1/7/2011 11/07/2012Prepare to harvestInformation- and transaction based online self-service (Q&A, transactions)All roads lead to action (channel strategy, information, data, service)Channel strategic choices (to change request patterns) Mandatory but user-friendly, personal online self-serviceTargeted information and eServices (personal, relevant and up-to-date content, data and service)

Open government, open dataHow do Denmark work with open government and open data?The Danish democracy needs to be renewed. The government will present a programme for good governance as a concrete initiative to ensure better legislative quality and to improve the possibilities to control the governance of the government. Government Programme 2011

Open government in Denmark25

The eGovernment Strategy:Main tracksInitiatives in the eGovernment Strategy 2011-2015Accessible public data (2.6)Distribution of core data (9.5)More detailed shared geographical data (10.1)Reusing data on property, buildings and addresses (10.2)Improvements to personal data (10.3)Improvements to company data (10.4)Improvements to data on income (10.5)

Danish OGP CommitmentsSupporting the promotion of open government practicesInvolvement of civil society and new approaches to public service Open Data and Open SourceSelf-service and reporting solutions Strengthening the businesses social responsibilitiesLegislation and data Use of new technology Good governance - transparency and better public ICT projects Local and regional large-scale initiatives DenmarksOGP Action Plan2012

http://www.opengovpartnership.org/countries/denmarkeGovernment Strategy 2011-2015:www.digst.dk/Servicemenu/English/Policy-and-Strategy/eGOV-strategyOpen Government Programme (OGP) and action plan:www.digst.dk/Servicemenu/English/Policy-and-Strategy/Open-Government Open Data Innovation Scheme (ODIS):www.digst.dk/Servicemenu/English/Policy-and-Strategy/Open-Data-Innovation-Strategy-ODIS

For further information

For further information

Morten Meyerhoff Nielsen

Mobil: +45 4078 7065Mail: meyer@digst.dkLinkedIn: mortenmeyerhoffTwitter: @mortenmeyerhoff

DigitaliseringsstyrelsenLandgreven 4, Postboks 21931017 Kbenhavn KDENMARK

Telefon: +45 3392 8000Mail: digst@digst.dkWeb: www.digst.dk og www.borger.dk

Diagram41.49Online service (automated)1.561.410.672.310.33.790.63.871.344.24

Fixed costs in (estimate)Variable cost in (incl work hours)

Ark1Fixed costs in (estimate)Variable cost in (incl work hours)Online service (automated)1.49Online service (manual)1.561.41Telephone0.672.31Electronic post0.33.79Post0.63.87In person1.344.24

Ark1000000000000

Fixed costs in (estimate)Variable cost in (incl work hours)

Ark2

Ark3

Diagram268903990539557959310061801080419098100

% currently digital2015 goal %% of total service volume

Ark1% currently digital2015 goal %ValumeSocial insurance card (DK)1.747 million68901747Change of address1.091 million39901,091Daycare0.567 million5395567School0.433 million5795433Tax registration (extended)0.233 million*93100236Social insurance card (EU)0.213 million6180213Student loan repayment0.170 million1080170Bike theft0.122 million4190122Student discount card98100

Ark1

% currently digital2015 goal %% of total service volume

Ark2

Ark3

Diagram11332204113804113204611026496982065981715813166992542928124122116312634931268316132677861907394

hele ret 2008 (2)473093399377434287404505367304383648358636395398398569217073368990282502

2008BesgBesg p borger.dk (2008) I alt:

hele ret 200938665485982.6684931507Januar386654358877FebruarFebruar358877296913MartsMarts296913335128AprilApril335128376967MajMaj376967405432JuniJuni405432359254JuliJuli359254384883AugustAugust384883401138SeptemberSeptember401138455487OktoberOktober45548749095604620151490956368462DecemberDecember368462

2009BesgBesg pr. mned (2009) I alt: 4.620.151

hele ret 2008473093399377434287404505367304383648358636395398398569217073368990282502

2008BesgBesg p borger.dk (2008) I alt: 4.372.793

2010 (jan-feb)517346442199

2010BesgBesg p borger.dk (2010)

hele ret 2007457079311439322952269890317621309175272124296996304727341406367276295977

2007besgBesg p borger.dk (2007) I alt: 3.866.662

Besg-pr-r-2007-2010000000

rstalBesg pr. rBesg p borger.dk 2007-2010 annuiseret

jan2010-august2011517346442199584653436678436319462918400062494229518531548644793764638035522781.51012684801799998350731049810601757835758734921855

(2010 + 2011)BesgBesg p borger.dk - pr. mned

apr-maj-2009-10335128376967436678436319

apr-2009maj-2009apr-2010maj-2010April & maj (henv. 2009 & 2010)Besg pr. mnedBesg p borger.dk 2009-10

Besoeg-kvartal1042444111752711452751314905154419813596211412822198044328128332299424267154329211453790706299027627338323752972

besgBesg p borger.dk (pr. kvartal)

2009-2010-2011-mned200920102011jan3866545173461012684feb358877442199801799mar296913584653998350apr335128436678731049maj376967436319810601jun405432462918757835jul359254400062758734aug384883494229921855sep401138518531990954okt4554875486441001819nov4909567937641016217dec368462638035903109

2009-2010-2011-mned000000000000000000000000000000000000

2009201020112009 - 2010 - 2011BesgBesg p borger.dk (pr. mned) (2009 - 2010 - 2011)

Unikke+besg-mned20092010Juni40543246291814.2%Juli35925440006211.4%besgunikke besg2010jan517346358002feb442199305572mar584653397791apr436678308548maj436319322484jun462918324617jul400062277985aug494229344681sep518531363587okt548644382151nov793764544477dec6380354342032011jan1012684665401feb801799538207mar998350661483

b17122:data fra Siteanalyze herfra og fremadrettet

Unikke+besg-mned0000

JuniJulirAntal besgBesg p borger.dk (sammenligning sommer 2009 vs. 2010)

2010vs2011-mned000000000000000000000000000000

besgunikke besg2010 & 2011besg / unikke besgBesg & unikke besg p borger.dk

borgertemabesg20102011jan5173461012684feb442199801799mar584653998350apr436678731049maj436319810601jun462918757835jul400062758734

borgertemabesg00000000000000

20102011BesgBesg p borger.dk sammenligning 2010 vs. 2011, pr. mned

2010vs2011-halvrBesg i 2010BesgPension og efterln1222845konimi, skat og SU791298Bolig og flytning1543184Familie og brn1138280

b17122:data fra Siteanalyze herfra og fremadrettet

2010-2011-2012 mned288011333932655112318

besgBesg p borger.dk - 2010 vs. 2011- En stigning p 56% i perioden

sammenlign-mneder517346442199584653436678436319462918400062494229518531548644793764638035522781.5101268480179999835073104981060175783575873492185599095410018191016217903109892083.833333333013322041138041

Mneder / rBesgBesg p borger.dk (pr. mned)

besg-halvr-2010-20112009201020112012Mnedlig stigning - relativt til 2011jan3866545173461012684133220432%feb3588774421998017991,138,04142%handlingssidermar2969135846539983501,322,12232%1-Jun1-Jul1-Aug1-Sepapr3351284366787310491,027,75441%259158395996504208434482maj376967436319810601983,28821%1593844jun405432462918757835979,383Nyt borger.dk29%5.1500860479jul359254400062758734813,1667%rlig stigning til datoaug384883494229921855992,5428%6792907858850026%5.1500860479-40.352419663sep401138518531990954928,124-6%7783861951662422%2.6683775162-0.7273999212okt45548754864410018191,221,16322%87856801073778722%nov49095679376410162171,263,4931200128024%98018971200128022.44%20094,624,169dec3684626380359031091,268,31640%107050061326959624%20106,277,398200920102011201213,919,12210,737,7873,181,33510,709,028201110,709,028Besg i alt4,624,1696,277,39810,709,02813,269,5963,181,33513,269,596201213,139,42820092010Gennemsnit 201120112012decNovokt201329132.548387096833873.932316.7419354839Besgstal for borger.dk2012Unikke besgendejan1,332,204993,308feb1,138,0411,005,996mar1,322,122872,664apr1,027,754798,565maj983,288765,792jun979,383888,736jul813,166638,945aug992,542760,715sep928,124721,354okt1,221,1631,003,801nov1,263,493dec1,268,3161,059,843

b17122:data fra Siteanalyze herfra og fremadrettet

besg-halvr-2010-2011000000000000000000000000000000000000000000000000

2009201020112012r / mnederBesg p borger.dk

DAG for dag 2012 graf00000000000000000000

BesgUnikke besgendeMnederAntal besgendeBesg og unikke besgende i 2012

Besg Min Side kvartal 2012012000000000000000000000000

20112012MnederAntal besgendeBesgstal for borger.dk i 2011 og 2012

Graf - min Side tema mned for 00

20112012Antal besgende p borger.dk i 2011 og 2012

graf b.dk mned for mned000000000000

Mnedlig stigning - relativt til 2011Mnedlig stigning i antal besgende p borger.dk i 2012 - relativt til 2011

Graf - kvartal 2009-20122880113339326551123185592688

Visits at the Citizens portal In 2010 and 2011 We have achieved 2 times the Danish population above 10 mil.

Min-Side-mned2895568965590995342251457391332583336398560425061146324459223352420962316854956447063477894552934838221293110146732454054392746069368412730031398606726951657690504483664023685308834773245385430514087530372207682787642063401383897839394297582096229534463814500345661423703362626656318315540757149591085684152215535795141072078642705943550001373832538831808495054531042761434543088620640306554473644122418783868229296204552490050438464014861150046410742386430943487933941932278185792077017385203003376951745442204141730715182962609143382425284097836474308941847326248436064157340857442353761123296310695181038331366052830019105171412396342274405014061539384283751792021984401223840932382223822053517512207623874835609347563453726084164741707327766547165653054393356142143130625476423804245825434923335718899308184761412-6 1229340352752715018248242233834235438328213079626809160182672441169382243897938232334361834026294401633381930825284562068114244164493307631874306852901022468153911860030556272442546326867223701348117104272252334522966243692196519763265084743745371374593007025684165362288740737377123486932478259521527222293399863965436451379012773815654216933886140493395123685727238186722654141649431944030143871343271952128719427424128437705341752607115929232853764239259363823508527222168642381832451308553024629177219221428720100337703582234083547814112226891409987115353774489744516332997212882990848696

Datoantal besgBesgstal dag for dag 2012

rsberetning3365602063173821356038981. kvartal20117360207826368377161065473649877613515723843

Min Sider - kvartalAntal besgAntal besg p Min Side pr. kvartal 2010 - 2012

Dag for dag 20120jan2011jan2011jan2011jan2011jan20110febfebfebfebfeb0marmarmarmarmar212766apraprapraprapr2873050000023594900000233921157684642770453722861926706516733665137045684298132816501670885799748447408902516930799017070947462391263769722937287450147757698635394955671317852422761266595953944307438522507535755318070494183690256761840747310819143127800225731561857348213971011578841119486292366820391082712741327756598547686499752781823681811498051393408384230223011141785junjunjunjunjun

Min SidePostkonomiBoligSundhedKultur og fritidMnedantal besgMin Side besgsstatistik mned for mned

data-ark mnedlige besg 457079311439322952269890317621309175272124296996304727341406367276295977473093399377434287404505367304383648358636395398398569217073368990282502386654358877296913335128376967405432359254384883401138455487490956368462517346442199584653436678436319462918400062494229518531548644793764638035522781.5101268480179999835073104981060175783575873492185599095410018191016217903109892083.83333333301332204113804113204611026496982065981715813166992542928124122116312634931268316

&APage &PMneder og rAntal besgendeBesgstal pr mned

1042444111752711452751145275131490513596211412822198044328128332299424267154329211453790706299027627338323752972

Antal besg pr kvartalr - KvartalAntal besgAntal besg pr. kvartal 2009-2012

Min Side besgsstatistikMin SidePostkonomiBoligSundhedKultur og fritidMin Side 2010rMin Side2011jann/ajan9737920101. kvartal336560febn/afeb915372. kvartal206317marn/amar1476443. kvartal382135apr212766apr704394. kvartal603898maj287305n/an/an/an/an/amaj7011520111. kvartaljun235949n/an/an/an/an/ajun657632. kvartal736020juli23392115768464277n/a4537228619jul859543. kvartal782636august26706516733665137n/a4568429813aug1136754. kvartal837716september28165016708857997484474089025169sep12443620121. kvartal1065473oktober30799017070947462391263769722937okt1440242. kvartal649877november28745014775769863539495567131785nov2932813. kvartal613,515december24227612665959539443074385225075dec1665934. kvartal7238432012jan35755318070494183690256761840747feb310,819143,12780,02257,31561,85734,821mar397101157884111948629236682039108apr27127413277565985476864997527818maj236,818114,9805139340,83842,30223,0112,0101470840jun141,78520112356372Nyt borger.dk og ny mde at mle pjul186,98620122807839aug214,249Tal er ikke tilgngelige pga. ny borger.dksep212,280okt230,825nov248,149dec244,869

b17122:tal fra Urchin - ikke direkte sammenlignelige med Siteanalyze tal for jui og august 2011b17122:fra Urchin pga. periodevist datanedbrud i Siteanalyze

2009462416920106277398201110709028201213139428

rstalAntal besgendeBesg p borger.dk

Besg dag for dagDag for dag 2012 - sammenligning af mnederJanuarFebruarMartsAprilMajJuniJuliaugustJanuarsndag1/1 1228955forskel fra dagen fr128955576905684130943uge 12/1 1268965138.182689655044852215487933/1 1259099-14.313590993664053579394194/1 1253422-9.614534222368551410322785/1 1251457-3.685514573088372078185796/1 1239133-23.956391334773264270207707/1 1225833-33.99725833453855943517385sndag8/1 123639840.90836398430515000120300uge 29/1 125604253.9795604240875373833376910/1 1250611-9.69105061130372253885174511/1 1246324-8.47114632420768318084422012/1 1245922-0.87124592227876495054141713/1 1233524-27.00133352442063453103071514/1 1220962-37.471420962401384276118296sndag15/1 123168551.151531685389784345426091uge 316/1 124956456.43164956439394308864338217/1 1247063-5.05174706329758206404252818/1 12477891.54184778920962306554097819/1 1245529-4.73194552929534447363647420/1 1234838-23.48203483846381441223089421/1 1222129-36.482122129450034187818473sndag22/1 123110140.542231101456613868226248uge 423/1 124673250.26234673242370292964360624/1 1245405-2.84244540533626204554157325/1 1243927-3.26254392726656249004085726/1 12460694.88264606931831504384423527/1 1236841-20.03273684155407464013761128/1 1227300-25.902827300571494861123296sndag29/1 123139815.012931398591085004631069I altuge 530/1 126067293.24I alt1,334,20530606724107451810gns31/1 126951614.58gns43,039316951623864383310Februar1/2 1257690-17.012/2 1250448-12.553/2 1236640-27.374/2 1223685-35.36sndag5/2 123088330.39uge 66/2 124773254.567/2 1245385-4.928/2 1243051-5.149/2 1240875-5.0510/2 1230372-25.7011/2 1220768-31.62sndag12/2 122787634.23uge 713/2 124206350.8914/2 1240138-4.5815/2 1238978-2.8916/2 12393941.0717/2 1229758-24.4618/2 1220962-29.56sndag19/2 122953440.89uge 820/2 124638157.0421/2 1245003-2.9722/2 12456611.4623/2 1242370-7.2124/2 1233626-20.6425/2 1226656-20.73sndag26/2 123183119.41uge 927/2 125540774.0728/2 12571493.14I alt1,139,42429/2 12591083.43gns39,290Marts1/3 1256841-3.842/3 1252215-8.143/3 12535792.61sndag4/3 1251410-4.05uge 105/3 127207840.206/3 1264270-10.837/3 1259435-7.528/3 1250001-15.879/3 1237383-25.2410/3 1225388-32.09sndag11/3 123180825.29Uge 1112/3 124950555.6413/3 1245310-8.4714/3 1242761-5.63132212215/3 12434541.62016/3 1230886-28.9217/3 1220640-33.17sndag18/3 123065548.52Uge 1219/3 124473645.9320/3 1244122-1.3721/3 1241878-5.0922/3 1238682-7.6323/3 1229296-24.2624/3 1220455-30.18sndag25/3 122490021.73Uge 1326/3 1250438102.5627/3 1246401-8.0028/3 12486114.7629/3 12500462.9530/3 1241074I alt1,322,12231/3 1223864gns.42,649Aprilsndag1/4 1230943Uge 142/4 12487933/4 12394194/4 12322785/4 12185796/4 12207707/4 1217385Sndag8/4 1220300uge 159/4 123376910/4 125174511/4 124422012/4 124141713/4 123071514/4 1218296Sndag15/4 1226091uge 1616/4 124338217/4 124252818/4 124097819/4 123647420/4 123089421/4 1218473Sndag22/4 1226248uge 1723/4 124360624/4 124157325/4 124085726/4 124423527/4 123761128/4 1223296sndag29/4 1231069I alt1,027,754uge 1830/4 1251810gns34,258Maj1/5 12383312/5 12366053/5 1228300215,2554/5 12191055/5 1217141231,053sndag6/5 1223963uge 197/5 12422748/5 12405019/5 1240615983,28810/5 123938411/5 122837512/5 1217920sndag13/5 1221984uge 2014/5 124012215/5 123840916/5 123238217/5 122238218/5 122053519/5 1217512sndag20/5 1220762uge 2121/5 123874822/5 123560923/5 123475624/5 123453725/5 122608426/5 1216474sndag27/5 1217073uge 2228/5 122776629/5 125471630/5 1256530I alt983,28831/5 1254393gns31,719Juni1/6 12356142/6 1221431sndag3/6 1230625uge 234/6 1247,6425/6 1238,0426/6 1245,8257/6 1243,4928/6 1233,3579/6 1218,899sndag10/6 1230,818uge 2411/6 124761412/6 12Ny borger.dk - version 313/6 122934014/6 123527515/6 122715016/6 1218248sndag17/6 1224223uge 2518/6 1238342942,92319/6 1235438972,92320/6 123282121/6 123079622/6 122680923/6 1216018sndag24/6 1226724uge 2625/6 124116926/6 123822427/6 123897928/6 123823229/6 1233436I alt942,92330/6 1218340gns31,431Juli1/7 1226294uge 272/7 12401633/7 12338194/7 12308255/7 12284566/7 12206817/7 1214244sndag8/7 1216449uge 289/7 123307610/7 123187411/7 123068512/7 122901013/7 122246814/7 1215391sndag15/7 1218600uge 2916/7 123055617/7 1227244163,08518/7 122546319/7 122686720/7 122237072126121/7 1213481sndag22/7 1217104uge 3023/7 1227225166,14124/7 122334525/7 122296626/7 1224369814,06927/7 122196528/7 1219763sndag29/7 1226508uge 3130/7 1247437I alt814,06931/7 1245371gns26,260August1/8 12374592/8 12300703/8 12256844/8 1216536sndag5/8 1222887992,542uge 326/8 12407377/8 12377128/8 12348699/8 123247810/8 122595211/8 121527212/8 1222293Okt.Nov.Dec.Jan.Feb.Mar.Apr.MajJun.Jul.Aug.13/8 123998632,31633,87329,13243,03939,29042,64934,25831,71931,43126,26032,01714/8 123965415/8 1236451Okt.Nov.Dec.Jan.Feb.Mar.Apr.MajJun.Jul.Aug.16/8 12379011,001,8191,016,217903,1091,334,2051,139,4241,322,1221,027,754983,288942,923814,069992,54217/8 122773818/8 121565419/8 1221693Gennemsnit for okt. 2011 - aug. 20128,556,32720/8 12388611,043,40721/8 124049322/8 123951223/8 123685724/8 122723825/8 121867226/8 122654127/8 124164928/8 124319429/8 124030130/8 1243871I alt992,54231/8 1234327gns32,017September1/9 1219521sndag2/9 1228719uge 363/9 1242742221,1914/9 12412845/9 12377056/9 1234175216,2727/9 12260718/9 1215929sndag9/9 1223285uge 3710/9 123764211/9 1239259Besgstal for borger.dk i uge 39 og 40 201212/9 123638213/9 1235085mandag 24/93377uge 39uge 4014/9 1227222tirsdag 25/935822mandag337707115315/9 1216864onsdag 26/934083tirsdag3582253774sndag16/9 1223818torsdag 27/954781onsdag3408348974uge 3817/9 1232451fredag 28/941122torsdag547814516318/9 1230855lrdag 29/926891fredag411223299719/9 1230246sndag 30/940998lrdag268912128820/9 1229177sndag409982990821/9 1221922mandag 1/107115322/9 1214287tirsdag 2/1053774sndag23/9 1220100onsdag 3/1048974uge 3924/9 1233770torsdag 4/104516325/9 1235822fredag 5/103299726/9 1234083lrdag 6/102128827/9 1254781sndag 7/102990828/9 124112229/9 1226891I alt932,208sndag30/9 1240998gns31,074Oktober1/10 1271153uge 402/10 12537743/10 12489744/10 12451635/10 12329976/10 1221288sndag7/10 1229908uge 418/10 12486969/10 124793110/10 124221311/10 124054612/10 122939013/10 1220707sndag14/10 1226654uge 4215/10 124477216/10 124218817/10 124015518/10 124012119/10 123502220/10 1220879sndag21/10 1229738uge 4322/10 124886023/10 124486424/10 124636525/10 124333126/10 123010427/10 1224099sndag28/10 1231210uge 4429/10 123673630/10 124686631/10 12576541/11 12511932/11 12338083/11 12219224/11 12309385/11 12519476/11 12467127/11 12467698/11 12448949/11 123353910/11 122516111/11 123483212/11 125207413/11 125128614/11 124485915/11 124340616/11 123319317/11 122291318/11 123264319/11 125253820/11 124947621/11 124699022/11 124658123/11 123544024/11 122266625/11 123383026/11 125518927/11 125518928/11 125229029/11 125566330/11 12470321/12 12262552/12 12376133/12 12675174/12 12585495/12 12532466/12 12499317/12 12344758/12 12228439/12 123247210/12 125430011/12 125233612/12 125004013/12 124806014/12 123628515/12 122567316/12 123479817/12 124734618/12 125551819/12 125075920/12 124616421/12 123785522/12 122741323/12 122205624/12 121414625/12 122490326/12 123488827/12 125687328/12 125996329/12 124303630/12 124121331/12 12234441/1 13458062/1 13805333/1 13658954/1 13726595/1 13445066/1 13600687/1 13809728/1 13728509/1 137487010/1 136674711/1 134708912/1 133364213/1 134352714/1 137311315/1 136804416/1 136719117/1 136534918/1 135165419/1 133311920/1 134919521/1 137172322/1 136592523/1 136205124/1 135911125/1 134563326/1 133191027/1 134447628/1 137535729/1 137661130/1 138740431/1 13945121/2 13632102/2 13366483/2 13537774/2 13789275/2 13689806/2 13622897/2 13574388/2 13420849/2 132947610/2 133786211/2 136023712/2 135714813/2 135489914/2 135066415/2 134034216/2 132819217/2 133998618/2 136372119/2 136038120/2 135902621/2 135287622/2 134361823/2 133190324/2 134491125/2 137238726/2 137027527/2 137322628/2 13794401/3 13817662/3 13969133/3 13744044/3 13

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uge 39uge 40uge 41UgedagAntal besgendeBesgende p borger.dk i uge 39, 40 og 41, 2012

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Besg dag for dag januar 2013

Mnedlige besg p borger.dkHusk: der er tale om brugersessioner (ikke unikke brugere)* Bemrk at tallene fr og efter 20/10-08 skal tages med forbehold, da borger.dk kom i en ny version og der samtidig blev skiftet statistikvrktj.rMnedTotalV1-Google AnalyticV2-Urchin 5Urchin 6V3-Urchin 6Urchin-6.603Handlingssider2007Januar457,079457079Februar311,439311439Marts322,952322952April269,890269890Maj317,621317621Juni309,175309175Juli272,124272124August296,996296996September304,727304727Oktober341,406341406November367,276367276December295,9772959772008Januar473,093473093i alt 20073866662Februar399,377399377gns. Mdr.322222Marts434,287434287gns. Pr. uge74155April404,505404505Maj367,304367304Juni383,648383648Juli358,636358636August395,398395398September398,569398569Oktober217,073217073November368,990368990samlet besgstal 2008December282,50228250244833822009Januar386,6544483382386654Februar358,877373615358877revideret, primo 2010revideret marts 2010Marts296,91385983386654386654April335,128358877358877Maj376,967382310296913Juni405,432332121335128Apr/2009335128Juli359,254376967376967May/2009376967August384,883405432405432Apr/2010436678September401,138359254359254May/2010436319Oktober455,487384883384883November490,956401138401138December368,4624554874554872010jan517,346Samlet besgstal for 2009:4620151490956490956feb442,199368462368462mar584,653i alt 20094620151besgapr436,678Gnm pr uge88606besgmaj436,319Gnm pr md.385013besgjun462,918jul400,0622010 annuiseret5286706344040aug494,229sep518,531okt548,6444841579nov793,764Visits first half year 20102880113dec638,035Visits second half year 20103393265GENNEMSNIT for 2010522,782Visits first half year 201151123182011jan1,012,684Samlet besgstal for 2010:6273378Visits second half year 20115592688feb801,799Visits first half year 20126,780,982mar998,350apr731,049maj810,601jun757,83550jul758,734aug921,855sep990,954okt1,001,819nov1,016,217dec903,109Samlet besgstal for 2011:10705006HandlingssiderGENNEMSNIT for 2011892,0842012Besg p borger.dkBesg p handlingssiderAndelBesgjuni557,986259,15846.44525131452012jan1,332,204993,308juli813,166395,99648.6980518123feb1,138,041872,664august992,542504,20250.7990593849mar1,320,4611,005,996september928,124434,48246.812925859apr1,026,496798,565oktober1,221,163431,23335.3133037932maj982,065765,792fra 1-12/6 tal fra borger.dk2: 423.729, herefter tal fra borger.dk3: 557.986november1263493jun981,715807,610357253 + 450357 - nyt borger.dkdecember1,268,316jul813,166638,9452013aug992,542760,715sep928,124721,354okt1,221,1631,003,801nov1,263,4931,040,010dec1,268,3161,059,84313,267,78613,267,7862013jan1,907,3941,488,620GENNEMSNIT for 20121,105,649feb1,512,443marKlik p en grn knap/selvbetjeningslsningaprmajrMnedKlik pr. mnedjun2012Oktober100,601julNovember105,794augDecember89,996sep2013JanuaroktFebruarnovMartsdecAprilMajOpgjort pr. kvartalBesg pr. kvartalrKvartalAntal besg pr kvartalAntal rlige besg20071. kvartal1,091,47020091. kvartal1,042,4442. kvartal896,6862. kvartal1,117,5273. kvartal873,8473. kvartal1,145,2754. kvartal1,004,6594. kvartal1,145,2754,450,52120081. kvartal1,306,75720101. kvartal1,314,9052. kvartal1,155,4572. kvartal1,359,6213. kvartal1,152,6033. kvartal1,412,8224. kvartal868,5654. kvartal1,980,4436,067,79120091. kvartal1,042,44420111. kvartal2,812,8332. kvartal1,117,5272. kvartal2,299,4243. kvartal1,145,2753. kvartal2,671,5434. kvartal1,314,9054. kvartal2,921,14510,704,94520101. kvartal1,544,19820121. kvartal3,790,7062. kvartal1,359,6212. kvartal2,990,2763. kvartal1,412,8223. kvartal2,733,8324. kvartal1,980,4434. kvartal3,752,97213,267,78620111.kvartal2,812,8332.kvartal2,299,4243. kvartal2,671,5434. kvartal2,921,14520121. kvartal3,790,70634.764701637110,704,9452. kvartal2,990,2763,790,7063. kvartal2,733,8322,990,2764. kvartal3,752,9722,733,8323,752,97213,267,786stigning i pct:23.9407208538mangler8142104i snit pr kvartal mangler2035526i snit pr sidste tre kvartaler5873061.33333333i snit pr sidste 9 mdr1957687.11111111

Lene Hansen:Mling fra 1.-19. oktober 2008Lene Hansen:Mling fra 20. - 31. oktober 2008b17122:fra 1. januar 2010 - 21. marts 2010 og derefter annuiseret pr. mned ud p hele ret, hvis trend fortstterb17122:implementeret 12-12-2010 (tilsyneladende er tallene OK og uforandrede ift. Tidligere version. (nov. Besgstal er ex. De samme fr som efterb17122:data fra Siteanalyze herfra og fremadrettet

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MnedBesgendeMnedlige besg p borger.dk 2012

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BesgUnikke besgMnedBesgBesgstal pr. mned borger.dk 2012

BesgUnikke besgBesgstal pr. mned