error performance in telecommunication

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    MM3 - Reliability and Fault tolerance

    in Networks

    Service Level Agreements

    Jens Myrup Pedersen

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    Service Level Agreements

    The General Problem

    The Quality of Service (QoS) parameters for the Communication Network

    specifies the minimum requirements to e.q.:

    Network accessibility

    Network availability

    Network performance (capacity, delay etc.)Network operation and maintenance

    The Quality of Service (QoS)parameters for the Communication Network will

    normally be specified in a Service Level Agreement (SLA)between the

    Network Clients and the Network Operator.

    The SLA also specifies how the QoS parameters should be measured in order

    to validate the fulfilment, as well as actions to be taken in case of service

    degradation.

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    Service Level Agreements

    The General Problem

    In critical Distributed Real-Time System applications these parameters will

    have a high impact on the network design in order to meet the overall system

    requirements.

    The basic parameters is concerned with accessibilityand availability and are

    expressed as a percentage of the agreed network service period.

    Accessibilityis the parameter for potential access to the network Availability is

    the parameter for the ability to communicate across the network.

    The ability to meet the demands is based on the network architecture and the

    Mean Time Between Failures (MTBF) and the Mean Time To Repair (MTTR)of the individual nodes, lines and management system.

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    Service Level Agreements

    The General Problem

    In critical Distributed Real-Time Systems the network QoS must be ensured by

    a sufficient degree of redundancy and fast reaction in the network management

    system.

    The cost in the network design can be very high. There is a potential base for

    relatively high savings in applying optimisation in the choice of network

    topology in the design phase.

    For large networks this optimisation problem is unsolved in general as the

    complexity in the network grows exponentially with the number of nodes.

    Applying some basic principles may not lead to optimal solutions, but at leastsolutions solving the problem with predictable parameters.

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    Service Level Agreements

    Example from a general purpose network JANET, UK

    Network availability for at least:

    Availability of 99.6% to more than 90% of clients

    Availability of 99% to more than 96.5%of clients

    Availability of 97% to more than 98.5% of clients

    Availability of 93% to more than 99.5% of clients

    Mean time between failures of the service of at least:

    1000 hours provided to 99% of clients

    The target rate is less than 0.001 incidents per hour,

    calculated each month by dividing the number of failures in

    the best 99% access points by the number of access points and

    the number of hours in the month.

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    Service Level Agreements

    Example from a general purpose network JANET, UK

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    Service Level Agreements

    Example from a general purpose network JANET, UK

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    Service Level Agreements

    Example from a general purpose network JANET, UK

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    Service Level Agreements

    Example from a general purpose network JANET, UK

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    Service Level Agreements

    Example from a general purpose network JANET, UK

    End-to-end latency between any pair of clients for

    128 octet packets, measured as the time of entry on to the first access

    line of the last bit of the packet to the time of exit from the second

    access line of the first bit of the packet, of less than a stated targettime, which depends on the transmission technology used for 95% of

    transmissions over any thirty minute period.

    Clients shall normally expect to be able to

    transmit and receive traffic (from a number of sources) which, over

    any thirty minute period, uses at least 40% of the nominal capacity oftheir access line, once the overheads of the data solely concerned with

    the transmission technology in use have been discounted

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    Service Level Agreements

    Example from a general purpose network JANET, UK

    Performance Indicators and Service Levels for Domain Name Service :

    Availability of the primary name server for the target domain of

    99.5%

    Availability of service from an available officially supported name

    server of 99.95%.

    Performance Indicators and Service Levels for NTP Time Service:

    This service is intended for use by access points in constructing their own

    distributed time services (RFC 1305).

    Availability of each time reference of 98%,

    MTBF of 800 hours.

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    Service Level Agreements

    International Standards

    To estimate and verify the quality of the various components in the network

    a number of measurement are specified in international agreed standards.

    The ITU Recommendations G.821 and G.826 specify a set of communication

    line parameters for SDH networks, primarily based on Bit Error Rates and

    derived numbers.

    The values will be part of the SLA between the end user and the network

    service provider.

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    Service Level Agreements

    International Standards, SDH

    The recommendation G.821 has the following definitions:

    Errored second (ES),a one-second time interval in which one or more bit

    errors occurs.

    Severely Errored second (SES),a one-second time interval in which the bit

    error rate exceeds 10-3.

    Unavailable second (US),a circuit is considered to be unavailable from thefirst of at least 10 consecutive SES. The circuit is available from the first of

    at least 10 consecutive seconds which are not SES.

    Degraded minute (DM),a one-minute time interval in which the bit error

    rate exceeds 10-6.

    Error free seconds (EFS),a one-second time interval without any bit

    errors.

    In recommendation G.821 similar definitions are specified based on the block

    level.

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    Service Level Agreements

    International Standards, SDH

    The recommendation G.826 has the following definitions:

    Errored second (ES),a one-second time interval containing one or

    more errored blocks.

    Errored block (EB),a block containing one or more errored bits

    Severely Errored second (SES),a one-second time interval in whichmore than 30% of the blocks are errored.

    Unavailable second (US),as for G.821

    Background block error (BBE),an error block that is not a SES

    A measurement time interval has to be specified, and the derived ratios for

    ES, SES and BER are the base for the QoS parameters.

    The recommended measurement time for G.821 and G.826 is 30 days.

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    Service Level Agreements

    International Standards, ATM

    The recommendation I.356 has the following definitions:

    Cell Loss Ratiothe number of cells lost divided by the number of cells

    transmitted.

    Cell Error Ratio (CER),the number of errored cells divided by the

    number of cells transmitted.

    Cell Misinsertion Rate (CMR)the number of wrongly inserted cells in

    a specified time interval.

    Cell Transfer Delay (CTD)the time from a cell enters a device under

    test to it leaves the device.

    Mean Cell Transfer Delay (CTD)is the arithmetical mean of a numberof CTD values in a specified period.

    Cell Delay Variation (CDV)is the degree of variation in the cell

    transfer delay (CTD) of a virtual connection.