erp in telecom industry
TRANSCRIPT
ERP Implementation & Integration Challenges in Telecom
By
Aftab Ahmed
Head IT WTU
Why Organizations Need ERP?
Warid is entering into a new era in business. Where we need to be more responsive, flexible and more resilient than ever before.
Our success will depend to a large
degree upon the availability of electronic integration links to customers, suppliers, strategic partners and other key entities in the value chain
Stakeholders Expectations
Board needs Customer loyalty and retention Build partner networks To grow revenues & profits Boost business speed and agility
Customers want Quality services & products On time deliveries Real-time information
Employees want Job satisfaction
Business Challenge To Improve Operational Efficiency
Human Capital Management Financial Management Sales & Marketing Management Supply Chain Management
Engineering Infrastructure Scratch Cards SIMS Hand Sets CPEs Accessories Others
Business Challenge To Improve Operational Efficiency
Engineering Infrastructure GSM WiMax OSS
IT BSS ESS EDN
Solution is to implement ERP
ERP for automation ERP as strategic enabler ERP for Integration ERP for shared knowledge ERP for right information to the
right people at right time ERP is the ENTERPRIZE
Which ERP?
The Big Picture SAP
Retek, Business Objects, Maxware Oracle
JD Edwards, People Soft, Siebel Sage Group
ACCPAC, SBT Microsoft Group
Great Planes, Solomon, Nvision Others
ERP Environment
GL AP
AR
CM
FA
CRM
SO POINV
HRCore
Payroll
SelfService
For Greenfield Operations
First System to Implement is
ERP!
ERP Implementation Challenges
ERP Implementation Challenges
ERP is intertwined with the business processes
Effectively changing the daily activities and behavior of employees
Any data from anywhere to anywhere in the value chain at anytime
Change Control Education & Training Culture
The Knowing Doing Gap
ERP Planning Principles
Three Years Business Plan Convert financial business plan in
operational to run the business Sales and operational plan should be
the starting point for marketing, HRMS, new product development.
It’s a mean for every one working together.
ERP Availability Checklist
Project Management Knowledge availability
Business Domain Knowledge availability Technical Knowledge availability People availability Processes availability IT availability Implementation Partner availability
ERP Implementation Approach Project Purpose & Scope Project Structure
Organization Roles & Responsibilities
Quality Assurance & System Acceptance Deliverables & Completion Criteria Methodology
Tasks Resources Duration Managing Change
ERP Implementation Strategy Standardize Processes
Processes Dictionary Tasks/Activities Dictionary
Standardize Codes Chart Of Account Inventory Fixed Assets Vendor & Customer Classifications
Reports Standard Reports Warid Standard Reports Statutory/Tax Reports
Centralized Implementation Team One Implementation Partner
TASK Business RuleBusiness Process
System Requirements
Sales Invoice
A Documentary
Evidence is
Required to record all the sales including
Customer info,
Products details
Payment terms Etc.,
Finance department raise the sales invoice according to sales order. Then info is shared by relevant departments like; accounts, taxation, costing, logistics, Product Management, marketing etc.
Invoice will be entered only once as per setup into the system and all concerned will be able to access the same information from the centralized system.
ERP Documentation
Benefits
Permanent ERP Solution Implemented and used from Day1
ERP Evolves & Matures With Business Cost Saving One Successful Implementation Leads to
Cloning For All Subsidiaries
ERP Integration Challenges
Telco Enterprise Environment
GL AP
AR
CM
FA
PO
HRMS
Payroll
SelfService
IT AssetManagementPOS
Eng OSSLogisticsInventory
Cell Site ManageMaintenanceOperations &OptimizationCRM
Billing
WFMS
INV
SIMManagement
VOMS
SO
Cost of Not Doing It Right First Time
Thank You