erms and the e-resource life-cycle gestione delle risorse elettroniche: l'offerta del mercato e...

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ERMs and the E-Resource Life-Cycle Gestione delle risorse elettroniche: l'offerta del mercato e la situazione italiana. Un'analisi sugli ERMS Rome, March 27,2009 Oliver Pesch EBSCO Information Services [email protected]

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Page 1: ERMs and the E-Resource Life-Cycle Gestione delle risorse elettroniche: l'offerta del mercato e la situazione italiana. Un'analisi sugli ERMS Rome, March

ERMs and the E-Resource Life-Cycle

Gestione delle risorse elettroniche: l'offerta del mercato e la situazione italiana.

Un'analisi sugli ERMS

Rome, March 27,2009

Oliver PeschEBSCO Information Services

[email protected]

Page 2: ERMs and the E-Resource Life-Cycle Gestione delle risorse elettroniche: l'offerta del mercato e la situazione italiana. Un'analisi sugli ERMS Rome, March

Background of ERMs

• 2001 publication of Selection and Presentation of Commercially Available Electronic Resources: Issues and Practices by Timothy Jewell highlights the problems with managing e-resources

• 2002 E-Resource Management Initiative (ERMI) formed to allow librarians to collaborate with vendors for commercial solutions

• 2004 ERMI report published with functional specification for ERM systems

• 2004 first commercial ERM introduced

Page 3: ERMs and the E-Resource Life-Cycle Gestione delle risorse elettroniche: l'offerta del mercato e la situazione italiana. Un'analisi sugli ERMS Rome, March

Provide Support

EvaluateMonitor

Trial useTrial use

Assess need/budget

Assess need/budget

License terms

License terms

Administer

E-resource life cycleLibraries OrderOrder

PayPayPricePrice

EvaluateEvaluate

Provide Access

Acquire

Page 4: ERMs and the E-Resource Life-Cycle Gestione delle risorse elettroniche: l'offerta del mercato e la situazione italiana. Un'analisi sugli ERMS Rome, March

Provide Support

EvaluateMonitor

IP addressesIP addresses

RegisterRegister

Proxy serversProxy servers

Administer

CatalogueCatalogue

A-to-Z listsA-to-Z lists

Link resolversLink resolvers

Holdings listsHoldings lists

Provide Access

Acquire

E-resource life cycleLibraries

Page 5: ERMs and the E-Resource Life-Cycle Gestione delle risorse elettroniche: l'offerta del mercato e la situazione italiana. Un'analisi sugli ERMS Rome, March

ClaimingClaiming

User IDsUser IDs

Admin module information

Admin module information

Provide Support

EvaluateMonitor

Preferences (store)

Preferences (store)

URL Maintenance

URL Maintenance

Access restrictions

Access restrictions

View rights for use

View rights for use

Administer

Provide Access

Acquire

Holdings listsHoldings lists

E-resource life cycleLibraries

Page 6: ERMs and the E-Resource Life-Cycle Gestione delle risorse elettroniche: l'offerta del mercato e la situazione italiana. Un'analisi sugli ERMS Rome, March

Provide Support

EvaluateMonitor

Problem logProblem log

Hardware needs

Hardware needs

Software needs

Software needs

Contact infoContact info

Troubleshoot/ triage

Troubleshoot/ triage

Administer

Provide Access

Acquire

E-resource life cycleLibraries

Page 7: ERMs and the E-Resource Life-Cycle Gestione delle risorse elettroniche: l'offerta del mercato e la situazione italiana. Un'analisi sugli ERMS Rome, March

Provide Support

EvaluateMonitor

Problem logProblem log

Usage statsUsage stats

Downtime analysis

Downtime analysis

Review problemsReview

problems

User feedback

User feedback

Administer

Provide Access

Acquire

E-resource life cycleLibraries

Page 8: ERMs and the E-Resource Life-Cycle Gestione delle risorse elettroniche: l'offerta del mercato e la situazione italiana. Un'analisi sugli ERMS Rome, March

ClaimingClaiming

User IDsUser IDs

Admin module information

Admin module information

Preferences (store)

Preferences (store)

URL Maintenance

URL Maintenance

Access restrictions

Access restrictions

View rights for use

View rights for use

Provide Support

EvaluateMonitor

Problem logProblem log

Hardware needs

Hardware needs

Software needs

Software needs

Contact infoContact info

Troubleshoot/ triage

Troubleshoot/ triage

Usage statsUsage stats

Downtime analysis

Downtime analysis

Review problemsReview

problems

User feedback

User feedback

Administer

Trial useTrial use

Assess need/budget

Assess need/budget

License terms

License terms OrderOrder

PayPayPricePrice

EvaluateEvaluate IP addressesIP addresses

RegisterRegister

Proxy serversProxy servers

CatalogueCatalogue

A-to-Z listsA-to-Z lists

Link resolverLink resolver

Holdings listsHoldings lists

Provide Access

Acquire

E-resource life cycleLibraries

Page 9: ERMs and the E-Resource Life-Cycle Gestione delle risorse elettroniche: l'offerta del mercato e la situazione italiana. Un'analisi sugli ERMS Rome, March

CatalogueCatalogueCatalogueCatalogue

ClaimingClaiming

Assess need/budget

Assess need/budget

OrderOrder

PayPay

EvaluateEvaluate

ClaimingClaiming

Assess need/budget

Assess need/budget

OrderOrder

PayPay

EvaluateEvaluate

User IDsUser IDs

Admin module information

Admin module information

Preferences (store)

Preferences (store)

URL Maintenance

URL Maintenance

Access restrictions

Access restrictions

View rights for use

View rights for use

EvaluateMonitor

Problem logProblem log

Hardware needs

Hardware needs

Software needs

Software needs

Contact infoContact info

Troubleshoot/ triage

Troubleshoot/ triage

Usage statsUsage stats

Downtime analysis

Downtime analysis

Review problemsReview

problems

User feedback

User feedback

Trial useTrial use

License terms

License terms

PricePrice

IP addressesIP addresses

RegisterRegister

Proxy serversProxy servers

A-to-Z listsA-to-Z lists

Link resolversLink resolvers

Holdings listsHoldings lists

Provide Access

Acquire

E-resource life cycleNew processes

User IDsUser IDs

Admin module information

Admin module information

Preferences (store)

Preferences (store)

URL Maintenance

URL Maintenance

Access restrictions

Access restrictions

View rights for use

View rights for use

Problem logProblem log

Hardware needs

Hardware needs

Software needs

Software needs

Contact infoContact info

Troubleshoot/ triage

Troubleshoot/ triage

Usage statsUsage stats

Downtime analysis

Downtime analysis

Review problemsReview

problems

User feedback

User feedback

Trial useTrial use

License terms

License terms

PricePrice

IP addressesIP addresses

RegisterRegister

Proxy serversProxy servers

A-to-Z listsA-to-Z lists

Link resolverLink resolver

Holdings listsHoldings lists

New

Existing

AdministerProvide Support

Page 10: ERMs and the E-Resource Life-Cycle Gestione delle risorse elettroniche: l'offerta del mercato e la situazione italiana. Un'analisi sugli ERMS Rome, March

Deliverables/Outcomes from ERMI

Deliverables• Report• Functional specifications• Entity Diagram• Data Dictionary

Outcomes• Creation of a blueprint for

an ERM system• The foundation of virtually

all commercial ERMs• Innovative Interfaces Inc.

(ERM)• Ex Libris (Verde)• Serials Solutions (360 E-

Resource Manager)• EBSCO (ERM Essentials)

Page 11: ERMs and the E-Resource Life-Cycle Gestione delle risorse elettroniche: l'offerta del mercato e la situazione italiana. Un'analisi sugli ERMS Rome, March

Common attributes of ERM

• Influenced by the ERMI specifications• Act as a container for information needed to manage e-

resources• Come with a “global” knowledge base to simplify

management of collections• Facilitate end user access through an A-to-Z list and link

resolver• Provide tools to help manage workflows• Allow vendor usage reports to be tracked and consolidated• Provide reporting and analysis tools

Page 12: ERMs and the E-Resource Life-Cycle Gestione delle risorse elettroniche: l'offerta del mercato e la situazione italiana. Un'analisi sugli ERMS Rome, March

ClaimingClaiming

User IDsUser IDs

Admin module information

Admin module information

Preferences (store)

Preferences (store)

URL Maintenance

URL Maintenance

Access restrictions

Access restrictions

View rights for use

View rights for use

Provide Support

EvaluateMonitor

Problem logProblem log

Hardware needs

Hardware needs

Software needs

Software needs

Contact infoContact info

Troubleshoot/ triage

Troubleshoot/ triage

Usage statsUsage stats

Downtime analysis

Downtime analysis

Review problemsReview

problems

User feedback

User feedback

Administer

Trial useTrial use

Assess need/budget

Assess need/budget

License terms

License terms OrderOrder

PayPayPricePrice

EvaluateEvaluate IP addressesIP addresses

RegisterRegister

Proxy serversProxy servers

CatalogueCatalogue

A-to-Z listsA-to-Z lists

Link resolversLink resolvers

Holdings listsHoldings lists

Provide Access

Acquire

ERM SystemsFeatures

User IDsUser IDs

Admin module information

Admin module information

Preferences (store)

Preferences (store)

Access restrictions

Access restrictions

View rights for use

View rights for use

Hardware needs

Hardware needs

Software needs

Software needs

Contact infoContact info

Troubleshoot/ triage

Troubleshoot/ triage

User feedback

User feedback

License terms

License terms

PricePrice

IP addressesIP addresses

RegisterRegister

Proxy serversProxy servers

Holdings listsHoldings lists

Manage

Tracking

•One place to store information•One place to store information

Page 13: ERMs and the E-Resource Life-Cycle Gestione delle risorse elettroniche: l'offerta del mercato e la situazione italiana. Un'analisi sugli ERMS Rome, March

ClaimingClaiming

User IDsUser IDs

Admin module information

Admin module information

Preferences (store)

Preferences (store)

URL Maintenance

URL Maintenance

Access restrictions

Access restrictions

View rights for use

View rights for use

Provide Support

EvaluateMonitor

Problem logProblem log

Hardware needs

Hardware needs

Software needs

Software needs

Contact infoContact info

Troubleshoot/ triage

Troubleshoot/ triage

Usage statsUsage stats

Downtime analysis

Downtime analysis

Review problemsReview

problems

User feedback

User feedback

Administer

Trial useTrial use

Assess need/budget

Assess need/budget

License terms

License terms OrderOrder

PayPayPricePrice

EvaluateEvaluate IP addressesIP addresses

RegisterRegister

Proxy serversProxy servers

CatalogueCatalogue

A-to-Z listsA-to-Z lists

Link resolversLink resolvers

Holdings listsHoldings lists

Provide Access

Acquire

ERM SystemsFeatures

User IDsUser IDs

Admin module information

Admin module information

Preferences (store)

Preferences (store)

URL Maintenance

URL Maintenance

Access restrictions

Access restrictions

View rights for use

View rights for use

Hardware needs

Hardware needs

Software needs

Software needs

Contact infoContact info

Troubleshoot/ triage

Troubleshoot/ triage

User feedback

User feedback

License terms

License terms

PricePrice

IP addressesIP addresses

RegisterRegister

Proxy serversProxy servers

A-to-Z listsA-to-Z lists

Link resolversLink resolvers

Holdings listsHoldings lists

Manage

Tracking

•One place to store information•A single knowledge base for access tools

•One place to store information•A single knowledge base for access tools

Page 14: ERMs and the E-Resource Life-Cycle Gestione delle risorse elettroniche: l'offerta del mercato e la situazione italiana. Un'analisi sugli ERMS Rome, March

CatalogueCatalogue

ClaimingClaiming

User IDsUser IDs

Admin module information

Admin module information

Preferences (store)

Preferences (store)

URL Maintenance

URL Maintenance

Access restrictions

Access restrictions

View rights for use

View rights for use

Provide Support

EvaluateMonitor

Problem logProblem log

Hardware needs

Hardware needs

Software needs

Software needs

Contact infoContact info

Troubleshoot/ triage

Troubleshoot/ triage

Usage statsUsage stats

Downtime analysis

Downtime analysis

Review problemsReview

problems

User feedback

User feedback

Administer

Trial useTrial use

Assess need/budget

Assess need/budget

License terms

License terms OrderOrder

PayPayPricePrice

EvaluateEvaluate IP addressesIP addresses

RegisterRegister

Proxy serversProxy servers

CatalogueCatalogue

A-to-Z listsA-to-Z lists

Link resolversLink resolvers

Holdings listsHoldings lists

Provide Access

Acquire

ERM SystemsFeatures

User IDsUser IDs

Admin module information

Admin module information

Preferences (store)

Preferences (store)

URL Maintenance

URL Maintenance

Access restrictions

Access restrictions

View rights for use

View rights for use

Hardware needs

Hardware needs

Software needs

Software needs

Contact infoContact info

Troubleshoot/ triage

Troubleshoot/ triage

User feedback

User feedback

Trial useTrial use

License terms

License terms

PricePrice

IP addressesIP addresses

RegisterRegister

Proxy serversProxy servers

A-to-Z listsA-to-Z lists

Link resolversLink resolvers

Holdings listsHoldings lists

Manage

Tracking

•One place to store information•A single knowledge base for access tools•Workflows for trials, renewals, etc.

•One place to store information•A single knowledge base for access tools•Workflows for trials, renewals, etc.

Page 15: ERMs and the E-Resource Life-Cycle Gestione delle risorse elettroniche: l'offerta del mercato e la situazione italiana. Un'analisi sugli ERMS Rome, March

ClaimingClaiming

User IDsUser IDs

Admin module information

Admin module information

Preferences (store)

Preferences (store)

URL Maintenance

URL Maintenance

Access restrictions

Access restrictions

View rights for use

View rights for use

Provide Support

EvaluateMonitor

Problem logProblem log

Hardware needs

Hardware needs

Software needs

Software needs

Contact infoContact info

Troubleshoot/ triage

Troubleshoot/ triage

Usage statsUsage stats

Downtime analysis

Downtime analysis

Review problemsReview

problems

User feedback

User feedback

Administer

Trial useTrial use

Assess need/budget

Assess need/budget

License terms

License terms OrderOrder

PayPayPricePrice

EvaluateEvaluate IP addressesIP addresses

RegisterRegister

Proxy serversProxy servers

CatalogueCatalogue

A-to-Z listsA-to-Z lists

Link resolversLink resolvers

Holdings listsHoldings lists

Provide Access

Acquire

ERM SystemsFeatures

User IDsUser IDs

Admin module information

Admin module information

Preferences (store)

Preferences (store)

URL Maintenance

URL Maintenance

Access restrictions

Access restrictions

View rights for use

View rights for use

Problem logProblem log

Hardware needs

Hardware needs

Software needs

Software needs

Contact infoContact info

Troubleshoot/ triage

Troubleshoot/ triage

Downtime analysis

Downtime analysis

Review problemsReview

problems

User feedback

User feedback

Trial useTrial use

License terms

License terms

PricePrice

IP addressesIP addresses

RegisterRegister

Proxy serversProxy servers

A-to-Z listsA-to-Z lists

Link resolversLink resolvers

Holdings listsHoldings lists

Manage

Tracking

•One place to store information•A single knowledge base for access tools•Workflows for trials, renewals, etc.•Problem logging

•One place to store information•A single knowledge base for access tools•Workflows for trials, renewals, etc.•Problem logging

Page 16: ERMs and the E-Resource Life-Cycle Gestione delle risorse elettroniche: l'offerta del mercato e la situazione italiana. Un'analisi sugli ERMS Rome, March

ClaimingClaiming

User IDsUser IDs

Admin module information

Admin module information

Preferences (store)

Preferences (store)

URL Maintenance

URL Maintenance

Access restrictions

Access restrictions

View rights for use

View rights for use

Provide Support

EvaluateMonitor

Problem logProblem log

Hardware needs

Hardware needs

Software needs

Software needs

Contact infoContact info

Troubleshoot/ triage

Troubleshoot/ triage

Usage statsUsage stats

Downtime analysis

Downtime analysis

Review problemsReview

problems

User feedback

User feedback

Administer

Trial useTrial use

Assess need/budget

Assess need/budget

License terms

License terms OrderOrder

PayPayPricePrice

EvaluateEvaluate IP addressesIP addresses

RegisterRegister

Proxy serversProxy servers

CatalogueCatalogue

A-to-Z listsA-to-Z lists

Link resolversLink resolvers

Holdings listsHoldings lists

Provide Access

Acquire

ERM SystemsFeatures

User IDsUser IDs

Admin module information

Admin module information

Preferences (store)

Preferences (store)

URL Maintenance

URL Maintenance

Access restrictions

Access restrictions

View rights for use

View rights for use

Problem logProblem log

Hardware needs

Hardware needs

Software needs

Software needs

Contact infoContact info

Troubleshoot/ triage

Troubleshoot/ triage

Usage statsUsage stats

Downtime analysis

Downtime analysis

Review problemsReview

problems

User feedback

User feedback

Trial useTrial use

License terms

License terms

PricePrice

IP addressesIP addresses

RegisterRegister

Proxy serversProxy servers

A-to-Z listsA-to-Z lists

Link resolversLink resolvers

Holdings listsHoldings lists

Manage

Tracking

•One place to store information•A single knowledge base for access tools•Workflows for trials, renewals, etc.•Problem logging•Usage consolidation & reporting

•One place to store information•A single knowledge base for access tools•Workflows for trials, renewals, etc.•Problem logging•Usage consolidation & reporting

Page 17: ERMs and the E-Resource Life-Cycle Gestione delle risorse elettroniche: l'offerta del mercato e la situazione italiana. Un'analisi sugli ERMS Rome, March

Challenges Remain

• Data required to manage e-resources is complex• Locating the data is difficult• The amount of information is immense making input a

challenge (ERMI defined over 300 fields)• Keeping that information up-to-date is also a challenge

Page 18: ERMs and the E-Resource Life-Cycle Gestione delle risorse elettroniche: l'offerta del mercato e la situazione italiana. Un'analisi sugli ERMS Rome, March

Standards and other initiatives to solve remaining problems

• E-Resource Management Initiative – 2 (ERMI-2)• Cost Of Resource Exchange (CORE)• ONIX for Publication License (ONIX-PL)• Better integration with the supply chain• Simplification of processes

Page 19: ERMs and the E-Resource Life-Cycle Gestione delle risorse elettroniche: l'offerta del mercato e la situazione italiana. Un'analisi sugli ERMS Rome, March

References

• CORE http://www.niso.org/workrooms/core• Electronic Resource Management Initiative (ERMI-2),

http://www.diglib.org/standards/dlf-erm02.htm • ONIX-PL Working Group (

http://www.niso.org/workrooms/onixpl) • Selection and Presentation of Commercially Available

Electronic Resources: Issues and Practices, Timothy Jewell, CLIR Report, 2001, http://www.clir.org/pubs/reports/pub99/pub99.pdf)

Thank you