Erik Spurgin (M.Ed., CPT)Nationality: AmericanDate of birth: 28/12/1971USA: +1 614 589 2460UAE: +971 50 918 6756Italy: +39 346 784 7598Skype: erik.spurginURL: www.hicd-llc.com

www.linkedin.com/in/espurginwww.devex.com/espurgin

SUMMARY

Over the course of 20 years Erik Spurgin has leveraged his capabilities in Performance Improvement, Human & Institutional Capacity Building (HICD), and Monitoring & Evaluation (M&E) to transform public and private sector organizations. Mr. Spurgin employs a collaborative approach with stakeholders to develop solutions with a strong emphasis toward aligning Key Performance Indicators (KPIs) to strategic objectives, and measuring outcomes to inform data driven decisions.

PROFESSIONAL HISTORY

August 2013 – Present: Human & Institutional Capacity Development (HICD LLC) – Washington DC, Principal Certified Performance Technologist (CPT) focused on Public Sector reform and Human & Institutional Capacity

Development by providing technical and advisory services for donor agencies and private sector organizations in Emerging Markets. Saudi Arabia (Ministry of Defense) – Counter Terrorism Center/Islamic Military Counter Terrorism Coalition,

Human Resources Transformation Guyana (U.S. Department of State) – Ministry of Natural Resources, Technical Assistance for Energy Sector

Reform Egypt (USAID) – USAID Mission in Egypt, Organizational Development, Change Management, and

increasing leadership capacity Madagascar (U.S. Department of State) – Ministry of Mines & Petroleum, Strengthening the Energy Market

Regulatory Capacity Egypt (USAID), Government of Egypt – Ministry of Higher Education, Labor Market Assessment Qatar (Qatargas Operating Company LTD) – Competency Development & Performance Management

November 2009 – August 2013: Deloitte Consulting LLP – Washington DC, Senior Human Capital Advisor Transforming client organizations around the world with interventions in Capacity Building, and the Monitoring &

Evaluation of organizational performance. Certified as a Master Training Facilitator in Deloitte’s Faculty Excellence program. Leader of the Human Capital Community of Practice in Emerging Markets for Deloitte US. Led numerous HICD and Public Administration Transformation projects including:

Kosovo (USAID), University of Pristina: Performed HICD assessment of organizational maturity and identified improvement areas as part of

broader educational reform in the Government of Kosovo. Designed M&E plans and delivered training on performance monitoring, designed reporting tools, and

advised Office of the Rector staff on their ongoing M&E work. Developed evaluation scopes of work and lead the evaluation team for performance and/or process

improvements. Qatar, Ministry of Economy & Finance:

Transformation of the Human Resources and Training & Development functions (e.g., policies, procedures, process maps, manuals, workforce planning, succession planning, induction program).

Served as acting Head of Personnel Affairs leading a team of 20+ HR staff. Performed gap analysis and introduced Individual Development Plans (IDPs) and provided training and

ongoing support to Human Resources personnel in the administration and quality monitoring of IDPs. Oversaw the University Partnership with the College of the North Atlantic – Qatar.

Liberia (USAID), Ministry of Commerce & Industry and Ministry of Finance: Performed organizational assessment of the Human Resources and Training infrastructure.

United States, Major Defense Contractor: Designed, developed, and conducted an executive leadership workshop that resulted in a score of 4.54

(of 5) Level I evaluation, and a 91% knowledge gain on the Level II assessment. United States and India, Deloitte:

Planned and performed instructional design for the Deloitte Client Experience which is a major component of the induction training received for all new-hire staff – over 10,000 practitioners have received this training since March 2011.

Afghanistan (USAID), Ministry of Energy & Water: Established the Training & Development function. Staffed the department, and developed the technical

and leadership curriculum of nearly 6500 employees.

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Specialties:Business Optimization; HR Transformation; Human Capital Management; Capacity Building; Talent Management; Process Design; Organizational Performance; Monitoring & Evaluation; Leadership Development; Instructional Design; Change Management

Erik Spurgin (M.Ed., CPT)Deloitte Consulting LLP (continued)

Egypt (USAID), Ministry of Investment – Egyptian Financial Supervisory Authority: Performed the supplier selection and vendor management of the supplemental tool used to transform the

execution of the Talent Management Strategy. Designed the career path for the financial market regulators that incorporated technical and behavioral

competencies as well as a job rotational process developed to build a multi-dimensional workforce.

January 2008 – November 2009: Cardinal Health – Dublin Ohio, Training Consultant Senior member of the internal consulting team serving the Financial Shared Services of a Fortune 500 organization

(#18 of 500). Main responsibilities were to identify, plan, and develop solutions for managerial effectiveness and to support the collection of $100 billion in annual revenue.

Led numerous learning and development projects including: Designed and delivered the Management Training Program. Aggregated program results yielded 4.27 (of 5)

on a Level I Kirkpatrick evaluation, and an 80% increase on the Level II assessment. Performed evaluation of the instructional design surrounding the e-Learning catalog of courses offered across

the corporate enterprise and made recommendations leading to quality improvements. Established relationships with local and online Universities to provide learning content to employees, ensuring

that academic performance standards were met for educational reimbursement of tuition expenses. Instructional design and delivery of technical training courses around the SAP software integration. Created the Employee Engagement Team. Best practices from the pilot were implemented at an enterprise

level. The ‘Engagement’ branded website became one of the most frequently visited pages (99th percentile) of over 20,000 URL's.

June 2006 – March 2008: Clarity Training Group – Worthington Ohio, Principal Consultant Launched a management consulting company delivering Learning & Development to financial services and

consumer lending organizations. Led numerous projects including:

Designed, developed, and delivered customized learning content that consistently resulted in the increased growth of sales revenue for client organizations.

Implemented a Talent Management program for a mortgage loan brokerage. The result was a 20% reduction in annual turnover via a consistent methodology for candidate sourcing; use of a behavioral interviewing guide; utilization of DiSC™ profiling; and the implementation of a structured new-hire induction training curriculum.

Established a 20 FTE telemarketing center delivering live leads to sales professionals across the Eastern US. The client organization secured three contracts that guaranteed $1.3M in gross revenue within the first 90-days of operation.

March 2005 – June 2006: Residential Finance Corp – Columbus Ohio, Asst. Director of Training & Development Led the corporate learning function of a finance organization, including:

Performed training needs analysis and redesigned the sales methodology. The implementation of a new training curriculum resulted in 91% increase of revenue per closed loan and a net-to-net gain of $10.2M in the first year.

Administered the quality monitoring and evaluation of the in-house training program for new-hire and existing sales personnel.

Provided consult to the company President and Executive Leadership on any issues pertaining to Human Resources and Training & Development.

August 2002 – January 2005: Upper Arlington City Schools – Upper Arlington Ohio, Teacher Taught secondary school (Grades 7-12) for one of the best rated school districts in the state of Ohio.

Designed Health and Physical Education programming for students at Jones Middle School. Managed the intramural basketball program at Upper Arlington High School. Served as Head Football coach for the 7th grade team (2004). Served as the Defensive Coordinator for the 8th grade football team (2002-03).

December 1999 – September 2001: SAFECO Corporation – Golden Colorado, Business Unit Manager Managed a team of up to 18 Commercial Insurance professionals and led corporate initiatives including:

Developed site-wide Quality Assurance monitoring and feedback delivery model that was aligned to key performance indicators. These performance and process improvements were recognized as an integral reason for finishing $2M (15.4%) favorable to budget in 2000.

Member of management team that performed start-up operations for a 250-seat customer service and claims processing center.

December 1996 – December 1999: Alliance Data Systems – Northglenn Colorado, Training Manager

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Erik Spurgin (M.Ed., CPT) Responsible for department-wide learning within a consumer credit organization. Led the efforts of three Training

Supervisors and 47 downstream reports. Responsible for many business initiatives including: Led team that generated $10M of revenue en route to achieving ‘Top Scorecard’ within the sales department

for 11 consecutive months. Developed user acceptance testing, and end-user training of the Customer Account Retrieval System used by

1500+ customer service representatives nationwide. Member of the Management team that launched the Victoria’s Secret credit card which generated first-year

sales revenue of $38M. Member of management team that performed start-up operations for a 400-seat call center. Restructured the design of the sales department and the induction training curriculum which reduced ‘time-to-

productivity’ of new-hires resulting in annual payroll savings of $282K.

EDUCATION & CERTIFICATIONS

1995: California State University Bachelor in Sociology2004: Ohio State University Master of Education

2009: American Society for Training & Development (ASTD) Developing Great Managers2010: International Society for Performance Improvement (ISPI) Certified Performance Technologist2010: Harvard Leadership Essentials Stepping Up To Management2010: Harvard Leadership Essentials Management Essentials2011: US Agency for International Development Introduction to HICD2011: Deloitte, Touche & Tohmatsu Deloitte Faculty Excellence Facilitator2013: Business Chemistry Art of Empathy

MEMBERSHIPS & AFFILIATIONS

US Government Security Clearance: Secret Effective 2011-2021 College of the North Atlantic – Qatar Continuing Education InstructorAmerican Society for Training & Development (ASTD) National Member (10738500)Central Ohio ASTD VP of Member Involvement (2008-10)Ohio Heartland ISPI VP and Board of Directors (2009)Franklin University – MBA Program Graduate Coach (2009)Ohio Division of Financial Institutions Continuing Education Provider (#2007066)Manager Effectiveness; Training Facilitation; Employee Engagement; Curriculum Design; Organizational Development; Human Capital; Talent Management; Instructional Design; Brand Marketing; Performance Coaching; Instructor lead training; ILT; ISD; WLP; Learning; Training; High Performance Culture; Vendor Relations; Corporate University; Call Center; Financial Services, HR, Human Resources, Cultural Transformation, Performance Management, Consulting, ASTD, Social Media, Networking, Coaching, HR Transformation, On-boarding, New Hire Orient

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