emcoqatar.netemcoqatar.net/files/qms/_quality_formats.pdf · equipment description tag number: job...

QF / CPA - 01

CC: To Management Representative

Rev-3 01/07/2010

Internal Audit Customer Complaint

Material Rejection Job Non Conformity

Potential Problem

Prepared / Reported By : Name Signature :

Suggested and agreed

Immediate Action

Root Cause (s)

Proposed Corrective action:

Action By : Approved By:

Implementation Staus of the Corrective Action

Verified and Closed By: Approved By

Location

Nature of the

Nonconformity:

Sl No

Date

Name of the Job / Dept :

Job No / Other Ref

CORRECTIVE ACTION REPORT

QF / CPA - 02

CC: To Management Representative Rev-2 -01/07/2010

QF/CPA-01 Ref No:

Prepared / Reported By : Name Signature :

Suggested and agreed

Preventive Action

Action By : Approved By:

Implementation Staus of the Corrective / Preventive Action

Verified and Closed By: Approved By

Location

Description of

Potential Problem

Root Cause (s)

Sl No

Date

Name of the Job / Dept :

Job No / Other Ref

PREVENTIVE ACTION REPORT

QF/TOOLS-01

Rev.: 01, 25.09.2013

Sl No Equipment Description Tag Number JobPurchased

DateQty Condition Card No

Custodian Name

ORGINATOR

METHOD OF DISPOSAL :

DISPOSAL DATE :- AMOUNT COLLECTED :- NAME OF THE PURCHASER & CONTACT NO:-

Date of Entry: Doc No:Copy To : Emco,Accounts

ENGINEERING MAINTENANCE COMPANYTel : +974-44359181 - Fax : +974-44359188 - P.O BOX : 24125 - DOHA - QATAR

REPORT OF TOOLS & PLANT LOST/DAMAGED

REASON FOR SCRAPPING

GENERAL MANAGERMANAGER WORKSHOP IN-CHARGE

Date :

Price

Doc. No :

WORKSHOP IN-CHARGE

(WHERE APPLICABLE)

PURCHASE OFFICER ACCOUNTS MANAGER

ENTERED IN ASSET MASTER

QF/AT-01

Rev-01 25/01/2014

EMCO Tel.: +974 44359181 - Fax :+974 44359188, P.O.Box:24125 -Doha -Qatar

QHSE MR MEETING ATTENDANCE SHEETSubject No #

Venue : Page :

Date : Author :

Sl. No. Attendees

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

Remarks :

Signature

QF/CALIBRATE-01

Rev-1 15/11/2009

EMCOTel.: 44359181 - Fax : 44359188, P.O.Box:24125 - DOHA, QATAR.

LIST OF MEASURING / TESTING EQUIPMENTProject Name : ……………………………………… Job # : ……………..

Date : ……………..SL. NO. NAME OF THE EQUIPMENT TAG NO. FREQUENCY OF

CALIBRATIONCALIBRATION DONE

ONCALIBRATION

DUE ON

Prepared By : ……………………… Checked By : ……………………

QF/CALIBRATE-02

Rev-0 01/07/2008

EMCOTel.: 44359181 - Fax : 44359188, P.O.Box:24125 - DOHA, QATAR.

CALIBRATION RECORD FOR MEASURING / TESTING EQUIPMENT / INSTRUMENT

NAME OF INSTRUMENT TAG # LOCATION MASTER

EQUIPMENT REF

REEQUIRED ACCURACY

CALIBRATED ON DUE DATE CALIBRATED

ON DUE DATE CALIBRATED ON DUE DATE

VENDOR / SUB CONTRACTOR EVALUATION RECORD

QF/CAPACITY-01 S.No. V / S CODE

Evaluated By:

_______________________________ Purchase Officer / Project Manager

Approved By:

______________________________

GM / ADM Date Date

Rev-1 15/02/2012

A. INITIAL EVALUATION & ACCEPTANCE 1 Company Name

Address

Tel:

Mob: Fax :

Contact Person Email :

2 Type of Business

Supplier

Dealer

Manufacturer

Sub Contractor

3 Range of Product / Service

4 Manpower details and organisation structure

5 Ownership

Local

Sponsorship

(Attach Trade License / Chamber of Commerce Certificate copies)

6 Acceptable Mode of payment LPO/WSO + --------- Days Credit./…………………

7 Authorised Signatory Name: Signature:

8 Designation Date:

FOR EMCO USE ONLY

9 Qualification based on Criteria ( A-10, B- 8, C- 5 , D- 0) A B C D

9.1 ) Supplier / Sub Contractor Organisation ISO 9000 Certified

9.2 ) Supplier’s Sub-Contractor’s Past Performance

9.3) Visit to Supplier’s Sub-Contractor’s premises by our personnel

9.4) Warranty terms agreed

9.5) Payment Terms agreed

9.6) Delivery Terms agreed

9.7) OEM Vendor.

9.8) Client Approved Vendor.

Total Marks out of 80 ( 50 & Above Acceptable )

Conclusion Acceptable for Trial Order

Not Acceptable

VENDOR / SUB CONTRACTOR EVALUATION RECORD

QF/CAPACITY-01 S.No. V / S CODE

Evaluated By:

_______________________________ Purchase Officer / Project Manager

Approved By:

______________________________

GM / ADM Date Date

Rev-1 15/02/2012

B: Performance Evaluation for Final Acceptance to Approve the Vendor/Subcontractor. (*)

Performance Evaluation Very Good-A Good-B Average-C Poor-D

Price

Quality

Delivery

Service

Performance

Response to Enquiry

Total Marks out of 60 ( 40 & Above Acceptable )

Marks :…….. /60 Grade : A B C

Note : A – 10 , B – 8, C – 5, D – 0 , => 51 – Grade A , => 36 to 50 Grade B , =>30 to 35 C Grade.

Justification Remarks:

Conclusion Acceptable & Approved

Not Acceptable

System Approval Done By: Name : Date :

Note (*) : Vendor /Subcontractor must have executed minimum 2 trial orders successfully before the performance evaluation section B

QF/CCL-01

Rev-0 01/07/2008

DEPT____________________ Page _____ of _____

Yes No

CUSTOMER COMPLAINT LOG

Customer / Orginator Name and contact

numberJob No. & LocationDate StatusResponsibility

for CPANature of Problem Immediate action planned / takenC/P Action required

QF-CS-01

Rev-2 25/09/2013

Doc. No. : Date :

LPO / WSO : Unit :

Job No. : Qty :

Description :

Estimated Cost at Bid Stage :

Name of the Vendor / Subcontractor considered at Bid Stage :

Remarks :

V. Code

Vendor Name

Quotation Ref No.

Make / Origin

Delivery Period

Payment Terms

Validity of Offer

Unit Rate

Quoted Price

Discount

Net Price after Discount

Dept Manager Approved

Client Approval :

Dept Manager Asst. Divisional Manager General Manager

PRICE COMPARISON STATEMENT

QF/CSP-01

Rev-0 01/07/2008

RECEIPT ACKNOWLEDGEMENT FOR CUSTOMER SUPPLIED PRODUCT

Received the following materials / equipment from

Client / Customer

for Project (Name) Location

EMCO Job # Receipt #

Sl. No. Description Quantity Received Remarks

Delivered by (Name) Received by (Name) :

Signature :

Signature : Designation :

Date : Date :

Copy to : The Project Manager / Engineer

QF/CSQ-01 PO Box : 24125,Tel : 44359181 Fax : 44359188 , Doha, Qatar.

Rev-1 15/11/2009

Name Job Title

Company P.O.Box

City Tel

E- mail Fax

Please rate our service using the following scale: 5 = Very good 4 = Good 3 = Satisfactory 2 = Below expectations. NA = Not Applicable

Sl Service Description 5 4 3 2 NA

1 Man power mobilization

2 Project coordination support

3 Work completion against agreed schedule

4 Work Quality

5 House keeping standard

6 Safety practices followed

7 Flexibility in meeting your requirements

8 Your willingness to recommend us for the next project

Remarks:

Signature: ……………………………………………. Date: ………………

EMCO Customer Feedback Questionnaire - Projects.

QF/CSQ-01 PO Box : 24125,Tel : 44359181 Fax : 44359188 , Doha, Qatar.

Rev-1 15/11/2009

Name Job Title

Company P.O.Box

City Tel

E- mail Fax

Please rate our service using the following scale: 5 = Very good 4 = Good 3 = Satisfactory 2 = Below expectations. NA = Not Applicable

Sl Service Description 5 4 3 2 NA

1 Call Response time

2 Call Rectification Time

3 Repeat Calls

4 Preventive / Routine Maintenance Service

5 Technician Attitude

6 Technician Technical Skill

7 Quality & Delivery time of spare parts

8 Quality of Tools

9 Safety Consideration

10 Over all Performance

11 Your willingness to recommend us for the next project

Remarks:

Signature: ……………………………………………. Date: ………………

EMCO Customer Feedback Questionnaire - Maintenance.

QF/DA-01

Rev-0 01/07/2008

EMCO Tel.: 44359181 - Fax : 44359188, P.O.Box: 24125 - Doha,Qatar.

DESPATCH ADVICECo. Code : D.A. No. : Date : Issued To :PLEASE RECEIVE THE FOLLOWING GOODS AGAINST YOUR S.R.F.

REQUESTED ISSUED

Remarks :

Issued by : Received by :

Date : Date :

JOBNo.Sl. No. UNIT QUANTITYDESCRIPTIONITEM

CODESRFNo.

Rev-0 01/07/2008

QF/DC-01

Sl. No. Name of Designer Designation Academic

Qualification Previous Work Experience Identified Areas of Work Allocation / Assignment

DESIGNER - SKILL MATRIX

EMCOTel.: 44359181 - Fax :44359188, P.O.Box:24125 - Doha,Qatar.

Rev-0 01/07/2008

QF/DC-02

Sl. No. Ref. No. (If any) Description Quantity Remarks

DETAILS OF DESIGN FACILITIES AS ON ………………………………..

EMCOTel.: 44359181 - Fax : 44359188, P.O.Box:24125 - Doha, Qatar.

Rev-0 01/07/2008

QF/DC-03

DESIGN INPUT:

JOB ORDER WITH SPECIFICATION

CUSTOMER DRAWING

EXTERNAL STANDARDS

OTHERS

DESIGN OUTPUT:

GENERAL ARRANGEMENT DRAWING

SUB ASSY. & COMPONENT DRAWING

INTERNAL ARRANGEMENT

SINGLE LINE DIAGRAMES

POWER & CONTROL DIAGRAMS

BILL OF MATERIALS

OTHERS

DESIGN REVIEW:

CONDUCTED THROUGH : TELEPHONE VERBAL MEETING OTHERS

CONDUCTED DATE :

PARTICIPATION : CLIENT SUPPLIER COMMERCIAL PROJECT MANAGER

OBSERVATION :

Prepared By : Reviewed by :

DESIGN INPUT & OUTPUT


Rev-0 01/07/2008

QF/DC-04

Job Reference :

Sl. No. Description Yes No Remarks

1 Are all Design inputs identified & adequate

2 List down the design outputs made:

- Drawings

- Calculations

- Others (To specify if any)

3 Are all the above design outputs meets the design inputs requirements

4 Are design ooutputs released to all concerned

Verified by : Reviewed by :

DESIGN VERIFICATION CHECKLIST

EMCO Tel.: 44359181 - Fax : 44359188, P.O.Box:24125 - Doha, Qatar.

Rev-0 01/07/2008

QF/DC-05

Job No. : Project : Item :

Ref. No. Date Description of the Change Requested Decision / Action By Outcome / Decision Taken Incorporated

ByReviewed

By

DESIGN / DRAWING CHANGE CONTROL RECORD


QF/DN-01

Rev-0 01/07/2008

EMCO Tel.: 44359181 - Fax : 44359188, P.O.Box: 24125 - Doha, Qatar.

DELIVERY NOTE & RECEIPT ACKNOWLEDGEMENT

No.To : Stores - EMCO, Doha / ......................

Kindly receive the following materials : Date : ...................

Sl. No. Indent No. Description Tag No. Qty. Job No. Remarks

PURCHASE OFFICER RECEIVED BY Qatar STORES-IN-CHARGE

( ORIGINATOR )

Copy to : Site Engineer

QF/DUTY - 01

Rev-0 01/07/2008

EMCOTel.: 44359181 - Fax : 44359188, P.O.Box : 24125 - Doha,Qatar.

STAFF - DUTY HANDING OVER REPORT

From To

Name : Name :

Staff No. : Department :

Department : Station :

Date :

Dear Sir,

In view of my vacation / transfer / Rejoining * from date ….…..…..…… onwards I am hereby

handing over my duties and responsibilities as detailed hereunder

The following are the outstanding works to be attended to by the releiver.(Attach separate sheet if necessary).

……………………………….Signature of Originator Accepted and taken over by

Attachments Name :

Department Manager Signature :

Name : Date :

Signature :

Copy to : GM / ADM / ADMIN * Delete as applicable

Yes No

QF/EQPMNT-01

Rev-0 01/07/2008


EQUIPMENT HISTORY CARD

Name of the Equipment

Machine / Tag No.

Equipment Sl. No.

NATURE OF MAINTENANCE SPARES USED MAINT. STATUS & DATE COST OF REPAIR SIGNATURE

QF/EQUIPMENT-01

Rev-0 01/07/2008


ISSUE REQUISITION FOR CONSTRUCTION EQUIPMENT

Site : .............................................

Job No. : ......................................... Date : ....................

SL.NO. DESCRIPTION TAG NO. QTY. REMARKS

REQUESTED BYPROJECT ENGINEER / SUPERVISOR APPROVAL ISSUED ON : ...........................

SIGNATURE : .....................................PROJECTS

NAME : ..................................... MANAGER STORES-IN-CHARGE

QF/EQDMNT-02

Rev-0 16/03/2013

:………………………… Model :…………………………

:………………………… Capacity :……………………………… Engine no: :…………………………

:………………………… Machine no: :…………………………

SLNO DATE VMR NO IRN NO/CASH KM/HR DESCRIPTION OF JOB SPARE PARTS/CONSUMABLES SUPPLIER NAMETOTAL

LABOUR HRSD.NOTE/INVOICE NO COST IN QR

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

Make

PNM CODE/TAG NO

Name of plant/Equipment

PLANT HISTORY CARD(EMCO-QATAR)

QF/ESQ-01

Rev-0 15/11/2009

: ______________________________________

Name of Customer Representative Contacted : ______________________________________

Date of Visit : __________________________ Time : _____________________

Customer Expectation:

Date :

ENGINEERING MAINTENANCE COMPANY Tel.: 44359181- Fax : 44359188, P.O.Box:24125 -Doha - Qatar

CUSTOMER EXPECTATION SURVEY

Customer (Organization Name)

Position : ______________________________

[NAME OF EMCO REPRESENTATIVE] [DESIGNATION]

[SIGNATURE]

QF/GMR - 01

Rev-0 01/07/2008

EMCO Tel.: 44359181 - Fax : 44359188, P.O.Box:24125 - Doha, Qatar. No....................

GUARANTEE MAINTENANCE REPORT

Job No. : Date : ........................................

Project : Location : ............................................

Complaint Ref. : .................................. Originator : ...........................................

Nature of Complaint Materials Used

Civil : ...........................................

Electrical : ...........................................

Air Conditio: ...........................................

Mechanica : ...........................................

Others : ...........................................

CLIENT REMARKS (IF ANY)........................................................................................... ............................................................

........................................................................................... ............................................................

SIGNATURE

CHECKED BY : ........................ ATTENDED BY : ................................. JOB STATUS

PENDING

JOB STARTED ON : .................. COMPLETED ON .............................. COMPLETED

SUPERVISOR's REMARK :

........................................................................................... ...........................................................

........................................................................................... ...........................................................

SUPERVISOR / ENGINEER

QF/HR-01

1/1 Rev-0 15/11/2011

JOB CODE : DEPARTMENT:

JOB TITLE : PROJECT/CONTRACT TITLE:

NAME OF JOB HOLDER : JOB NO :

QUALIFICATION JOB LOCATION

YEARS OF EXP : DATE OF ISSUE :

LEVEL/GRADE : REPORTING TO:

PREPARED BY : HR EMPLOYEE NAME:

SIGNATURE : SIGNATURE :

DEPARTMENT INCHARGE: APPROVED BY DIVISIONAL HEAD

SIGNATURE : SIGNATURE :

JOB DESCRIPTION

Date :

Duties and Responsibilites :

EMCOTel.: 44359181 - Fax : 44359188, P.O.Box : 24125 - Doha,Qatar.

QF/HR-O5

Rev-0 Date: 16/03/2013

SCALE 4-ABOVE REQUIREMENTS 3- MEETS REQUIREMENT2-BELOW REQUIREMENT

S.NO PARTICULARS 4 3 2 NA

1 COMPLIANCE WITH POLICIES,PROCEDURES AND STANDARDS

2 DUTIES AND RESPONSIBILITIES OF TASKS ASSIGNED

3 VEHICLE CLEANLINESS AND MAINTENANCE

4 PUNTUALITY IN DUTY

5 VEHICLE KNOWLEDGE

6 EMERGENCY WORK AFTER WORKING HOURS

7 FINES/PENALTIES/TRAFFIC VIOLATION

8 ATITUDE WITH PASSENGERS / WORKERS

9 DRIVING PERFORMANCE

10 UPDATING OF LOG BOOKS AND TRIP SHEETS

11 SAFETY VIOLATION / INCIDENT REPORTS

Date :

Sign :

Name :

Assesed by :

TOTAL MARKS

Reveiwed by :

Date :

Sign :

Name :

NA- NOT APPLICABLE

%

EMCO-QATARPERFORMANCE EVALUATION FORMAT (DRIVERS)

DOJ:

P.P: No.

Name:

QF/HR -06

TRADE

BMS Operator

A / C Technicians

Electricians

Drivers

TENTATIVE START DATE

ADMIN DEPT. ADM SIGNATURE

LOA REF NO.

SUPPLIER NAME

QUOTATION REF NO.

MOBILIZED ON

REQUESTED BY AUTHORISED BY APPROVED BY (SITE INCHARGE) (DEPT. MANAGER) (GM/ FD /ADM)

TO BE FILLED UP BY ADMIN DEPARTMENT

REQUEST RECEIVED ON

JUSTIFICATION FOR REQUIREMENT

__________________ __________________ _________________

Total Manpower Rqd. PERIOD

Scaffolder

D.Fabricator

Steel Fixers

TYPE OF MANPOWER (Please mention the numbers in the appropriate box)

NOS TRADE NOS NOS TRADE NOSTRADE

EMCO-QATAR Tel: 44359181 - Fax - 44359188, P.O. Box: 24125 - DOHA, QATAR, [email protected]

REQUEST FOR HIRING OF MANPOWER To DOC. REF NO: MPHR/

ADMIN DEPT DATE:

SITE JOB NO

F.Carpenter

S.Carpenter

Painter

Mason

Plumber

Helper

Rev - 0 Date : 01/04/2013

ENGINEERING MAINTENANCE COMPANY Tel: +974-44359181 - Fax : +974-44359188 - P.O BOX : 24125 - DOHA - QATAR

SATISFACTION SURVEY (RECRUITMENT & MOBILIZATION)

Employee Name : ……………………………………….. Employee Number : …………………….

Designation : ……………………………………….. Site : …………………….

1. How you were received at airport?

Extremely Satisfied Satisfied Dissatisfied Extremely Dissatisfied

2. For how long you waited at airport to meet the person who came to receive you (after coming out on completion of emigration formalities? 0 to 15 min 15 to 30 min 30 to 60 min More than 60 min

3. Please rate with regard to receiving of Salary Advance, Telephone Allowance, etc.?


4. How you feel about facility provided in accommodation?


5. Do you feel your situation was handled professionally in the Department of HR?

Yes No

6. Please rate your satisfaction with the HR Department’s interaction with you once you landed in Qatar till the time of your site allocation?


7. What suggestions do you have for improving the new arrival?

Signature …………………………..

Date …………………………..

QF/HR-07

Rev:0, 25.03.2014

QF/ITS-01

ServiceRequired:Signature:________________________________Date:_______________

Date:

Rev-0 15/02/2013---------------------------------------------------------------------------------------------------------------------------------------

QF/ITS-01

ServiceRequired:Signature:________________________________Date:_______________

Date:

Rev-0 15/02/2013

From: __________________________________

S/C No____________________________ . Job No

To: IT Department Attn.: Mr. Sreelajith/Mr.Imran

Signature:Note:Anysystemchanges/PasswordrequesttohaveGMapproval. __________________________ GENERAL MANAGER

From: __________________________________

S/C No____________________________ . Job No

Note:Anysystemchanges/PasswordrequesttohaveGMapproval. __________________________ GENERAL MANAGER

To: IT Department Attn.: Mr. Sreelajith/Mr.Imran

ENGINEERING MAINTENANCE COMPANY P.O. Box: 24125 - DOHA, QATAR. TEL: 44359181 - FAX : 44359188

REQUEST FOR IT SERVICE


REQUEST FOR IT SERVICE

Signature:

QF/JNCR-02

Rev-0 01/07/2008

EMCOTel.: 44359181 - Fax : 44359188, P.O.Box: 24125 - Doha, Qatar.

JOB NON CONFORMITY REPORT

Name of the Site :

Job No. : Date

Location :

Department :

Nature of Non Conformity Observed and Agreed:

Brief description of the Non Conformity (Please specify whether a major or a minor Non Conformity) and its impact on the overall job:

Suggested and Agreed Corrective Action

(OBSERVED BY) (AGREED BY) (APPROVED BY)

Implementation Status of the Corrective Action:

(REVIEWED BY) (APPROVED BY) DATE

QF/JOB-01

Rev-01, 25/09/2013

EMCOTel.: 44359181 - Fax :44359188, P.O.Box: 24125 - Doha, Qatar.

JOB COMPLETION REPORTJob # : Site :

Customer Name :

Address :

Contact Person :

Job Description :

Start Date : Completion Date : Guarantee Period : From To(If applicable)

Special Comments :

CUSTOMER ACCEPTANCE Comments, if any :

CUSTOMER'S SIGNATURE :

SUPERVISOR / ENGINEER DEPARTMENT MANAGER / PR0JECT ENGINEER

Copy to : Maintenance Department

Accounts Job File.

QF/JOB-02

Rev-0,15/12/2013

T&C Reports (If Applicable)

Response to Requirements /

Meet Requirements

Product Delivery

Name:

Designation:

Name:

Designation:

Signature:

WARRANTY & DOCUMENT SUBMITTAL

Signature: Signature:

O&M Manual (If Applicable)

Warranty Letter (As per Sub Contract Agreement)

Prepared By Verified by Approved by Dept.Head*

REMARKS IF ANY

Note: Please put a mark in the appropriate boxes (if applicable).* Dept. Head Approval requires for more than the order value of QAR 50,000/- QAR

Warranty Terms

Documents enclosed

Exceed Requirements

PERFORMANCE RATING

Description /Rating

QHSE ComplianceProduct Quality

Below Requirements

Not Applicable

Measurement Sheet (Mandatory for Measurable)

As Built Drawings (If Applicable)

Other Documents (If Applicable)

Name:

Designation:

Date of Completion (Actual date is inclusive of all snag works completion date)

Scope of Work

Date of Commencement Planned Actual

ENGINEERING MAINTENANCE COMPANY P.O.Box: 24125 - DOHA, QATAR. TEL: 44359181 - FAX : 44359188

Sub Contract Agreement No / WSO REF No:

SUB CONTRACTOR WORK COMPLETION CERTIFICATE

Date :Job Ref No /Description:

Sub Contractor Name & Address

Type of Sub Contract Lumpsum Measurable

QF / MA - 01

A1 Monitor response time to Customer Service Calls

A2 Monitor % completion of Maintenance Service Calls

A3 Monitor % of PPM completion

A4 Monitor Maintenance Budgets

B1 Monitor the safety tool box talk every week

B2 Monitor the A1 site safety Inspection

B3 Monitor the Equipment safety Inspection

B4 Monitor No of Audits Conducted against planned

B5 Monitor No of Suggestion/Nearmiss received

B6 Emphasis on safe working practices and accident prevention

B7 Emphasis on protection of environment by reducing the consumption of paper, fuel, electricity & water

C1 Monitor Materials & Documents submittals

C2 Monitor Projects progress

C3 Monitor Projects Budgets

C4 Monitor Projects Manpower utilization against Planned

Issue No. 4 Rev.5

Issue Date : 25/06/2014

B.

Emphasis on safe working practices, accident

prevention and protection of environment

C. Monitor Project Budget & Progress

Reviewed By: GM / AGM Issued By : MR - QHSE

Pers

onne

l

Safe

ty

Acco

unts

Com

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cial

Tran

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A. Enhance Customer Satisfaction.

QHSE Objective - Responsibility Matrix - Year 2014/2015 Page : 1 of 2

QHSE Objectives / Company Objectives Departmental Objectives

Elec

trica

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A / C

Pro

ject

s

Civ

il P

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Mai

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Purc

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QF / MA - 01

D1 Regular monitoring of our Vendors .

D2 Monitor Indent processing time for materials

D3 Monitor Vendor invoice processing time

E1 Monitor Client Project invoice processing time

E2 Monitor Client Maintenance invoice processing time

E3 Monitor Projects Budgets

E4 Monitor job booking

E5 Monitor receivables from clients

F1 Monitor workers are getting salary in time.

F2 Monitor Technicinas attended Training in a year

F3 Monitor Staff Management Training details

F4 Monitor English Training for identified Technicians to improve the communication skills

Reviewed By:GM / AGM Issued By : MR - QHSEIssue No. 4 Rev.5

Issue Date : 25/06/2014

Tran

spor

t

D. Monitor Purchase Dept.

E. Monitor Accounts & Commercial Dept.

F. Monitor Admin & HR Dept.

Mai

nten

ance

Purc

hase

Pers

onne

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Safe

ty

Acco

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Civ

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roje

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Com

mer

cial

QHSE Objective - Responsibility Matrix - Year 2014/2015 Page : 2 of 2

QHSE Objectives / Company Objectives Departmental Objectives

Elec

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A / C

Pro

ject

s

QF/MA - 02

1 of 2

Target Expectation

A1 Monitor response time to Emergency Service Calls

Monitor response time to Emergency customer calls = (# of calls attended within 'h' hours / total number of calls) x 100Service 'h' hours(I) Local Sites 2 hours *(ii) Remote Sites 6 hours *

85% 100%

A2Monitor % of Completion of Maintenance Service calls (CM/SO/WR/MWO/SR etc)

(No. of Mainteance Service calls (CM/SO/WR/MWO/SR etc) completed / total number of Service call received) x 100 75% 100%

A3 Monitor % of PPM completion % of PPM completion against Planned 100% 100%

A4 Monitor Maintenance Budgets Budget Utilized / budget allocated 85% 100%

B1 To Monitor the safety tool box talk every week

No of Tool Box talk conducted / No of Tool box talk planned in the Month 100% 100%

B2 To monitor the A1 site safety Inspection

No of A1 site safety Inspection carried out / No ofA1 site safety Inspection planned in the Month 100% 100%

B3 To Monitor the Equipment safety Inspection

No of Equipment safety Inspection carried out / No of Equipment safety Inspection planned in the Month 100% 100%

B4 To Monitor No of Audits Conducted against planned No of Audit conducted / No of Audit planned in the Month 100% 100%

B5 To Monitor No of Suggestion/Nearmiss received

No of Nearmiss/Suggestions Received per month / No of Manpower working at site X1 /12 100% 100%

B6 Emphasis on safe working practices and accident prevention

Accident Frequency Rate FR = No of LTI x 106/Total man hour Worked

1.2 Zero Accidents

Reduce the consumption of paper by 2% and A3 by 2% in year 2014 2% reduction 100%

Reduce the consumption of Fuel by 5% in year 2014 5% reduction 100%

Reduce the consumption of Electricity by 2% in year 2014 2% reduction 100%

Reduce the consumption of Water by 3% in year 2014 3% reduction 100%

B7

Emphasis on protection of environment by reducing the consumption of paper, fuel,

electricity & water

(* - As per contractual requirements where ever applicable)Issued By: MR - QHSE

Issue No. 4 Rev.5

Reviewed By : GM/AGM Issue Date : 25/06/2014

A Enhance Customer Satisfaction Project Manager

B

Emphasis on safe working practices, accident prevention

and protection of environment.

Project Manager / Safety

Officer/Admin Officer/ Manager

Plant & Asset

QHSE Objectives - Measures Matrix

QHSE Objectives/ Company Objectives Departmental / Process Objective Measure

PerformanceResponsibility

QF/MA - 02

2 of 2

Target Expectation

C1 To monitor Materials & Documents submittals Total submittals approved / Total submittals 60% 80%

C2 Monitor Projects progress To Monitor Project Planned Vs Actual Progress 80% 90%

C3 To monitor Projects Budgets Budget utilized / budget alloted 85% 100%

C4 To monitor Projects Manpower utilization against Planned Mandays worked / Mandays Planned 85% 100%


a. ( No of A/ Total No of Vendors)x100b. (No of B/Total No of Vendors)x100 A: Very good (60%) , B: Good (40%)

50% Average (a+b) 80%

D2 To monitor Indent processing time for materials.

Items Processed /Total items Indented (with in 4 days from indent date for Urgent & 8 Days Normal)

4-days-urgent 8-days- normal

2-days- urgent 5-days-normal

D3 To monitor Vendor invoice processing time

Vendor Invoice Processed with in 15Days/ No of Invoice Received during the period. 15 days 10 days

E1 To monitor Client Project invoice processing time

Client Invoice processed with in 7 Days/ No of Invoice request received. 7 days 5 days

E2 To monitor Client Maintenance invoice processing time

Client Invoice processed before 7th of month/ No of Maintenance Invoice per month . 75% 95%

E3 To monitor Projects Budgets Budget provided / budget alloted 85% 100%

E4 To monitor job booking Value of tenders awarded / value of tenders submitted 20% 15%

E5 To monitor receivables from clients

Total amount invoiced against total amount received with in due date (Maximum +20 Days ) 100% 100%

F1 To monitor workers are getting salary in time.

Record the date of workers salary distribution every month to be before 15th. 15th 10th

F2 To Monitor Technicinas attended Training in a year Record Training attended by each Technicinas 773 mandays 100%

F3 To Monitor Staff Management Training details Record Training attended by each Staff 550 mandays 100%

F4To monitor English Training for identified Technicians to improve the communication skills

Record English Training attended. (50 Nos) 50 Nos 100%

Reviewed By : GM/AGM Issued By: MR - QHSE Issue No. 4 Rev. 5

Issue Date :25/06/2014

E Monitor Accounts & Commercial Dept.

GM/ Accounts Executive

F Monitor Admin & HR Dept. Administration Dept.

C Monitor Project Budget & Progress Project Manager

D Monitor Purchase Dept. Purchase Officer

QHSE Objectives/ Company Objectives Departmental / Process Objective Measure

PerformanceResponsibility

QHSE Objectives - Measures Matrix

QF/MA - 03

1 of 6

What Who Collects How Collected Frequency Current

Level Target Expectation

Customer calls received date & time

Customer calls responded date & time

# Service call completed

Total No. of major Service call received

# PPM Task completed

Total No. of PPM Task Planned

A4 To monitor Maintenance Budgets

Budget Utilized / budget allocated Job Budgets Project

Manager

From EMPUROR

ReportMonthly 85% 80%

Reviewed By : GM/AGM Issued By: MR - QHSEIssue No. 4 Rev :5

Issue Date 25/06/2014

A Enhance Customer Satisfaction

A1Monitor response time to Emergency Service Calls

100% 100%

75% 100%

A3 Monitor % of PPM completion

% of PPM completion against Planned do PPM task

sheets Monthly

Monthly 85% 100%

A2

Monitor % of Completion of Maintenance Service calls (CM/SO/WR/MWO/SR etc)

(No. of Mainteance Service calls (CM/SO/WR/MWO/SR etc)

completed / total number of Service call received) x 100

do do Monthly

Monitor response time to Emergency customer calls = (# of calls attended within 'h'

hours / total number of calls) x 100

Service 'h' hours(I) Local Sites 2 hours *(ii) Remote Sites 6 hours *

Project Manager

Measurement Identification Work Sheet - 2

Process: Maintenance

QHSE Objectives/ Company Objectives

Departmental / Process Objective Measure

DATA Performance

Mainten-ance Work order

QF/MA - 03

2 of 6



B1 To Monitor the safety tool box talk every week

No of Tool Box talk conducted / No of Tool box talk planned in

the Month

No of Tool Box talk conducted per month

Project Manager

Tool Box talk Attdance Record

Monthly 100% 100%

B2 To monitor the A1 site safety Inspection

No of A1 site safety Inspection carried out / No ofA1 site safety Inspection planned in the Month

No of A1 site safety Inspectionconducted per

month

Project Manager

A1 Inspection Record Monthly 100% 100%

B3To Monitor the Equipment safety Inspection

No of Equipment safety Inspection carried out / No of Equipment safety Inspection

planned in the Month

No of Equipment safety Inspectionconducted per

month

Project Manager

Equipment safety

Inspection Record

Monthly 100% 100%

B4To Monitor No of Audits Conducted against planned

No of Audit conducted / No of Audit planned in the Month

No of Audit conducted per month

Project Manager Audit Reports Monthly 100% 100%

B5To Monitor No of Suggestion/Nearmiss received

No of Nearmiss/Suggestions Received per month / No of

Manpower working at site X1 /12

No of Nearmiss/Suggestions Received per month

Project Manager

Record of Suggestion/Nearmiss card

Monthly 100% 100%

B6Emphasis on safe working practices and accident prevention

Accident Frequency Rate FR = No of LTI x 106/ Total man hour Worked

Accident Frequency Rate Project Manager

Monthly HSE Performance

ReportMonthly Zero

AccidentsZero Accidents

To monitor the fuel consumption per vehicle as per

the capacity of vehicles (D/C pickup, 15 seater, 30 seater, 3 Ton pickup, 60 seater with ac &

without ac)

Total KM driven/ liters of fuel consume/ vehicle

Project Manager /

Manager Trans. & Asset.

Fuel consumption

and KM reading

Monthly 5% reduction in Year-14 100%

To monitor the consumption of electricity

Number of unit consumed per person Admin Officer Kahramaa

monthly bill Monthly 3% reduction in year-14 100%

To monitor the consumption of water

Consumption of water (m3) per person

Admin Officer/ Camp admin

Kahramaa monthly bill Monthly 3% reduction

in year-14 100%

No of reems/ month (A4) SF/FR-31 Monthly 2% reduction in year-14 100%

B

Emphasis on safe working practices,

accident prevention and protection of

environment



B7 Emphasis on protection of environment

To monitor the paper consumption

Project Manager


Process: Safety



DATA Performance

QF/MA - 03

3 of 6



C1 To monitor Materials & Documents submittals

Total submittals approved / Total submittals

Approval of submittals from client.

Project Manager

Documents transmittal

record.Monthly 60% 80%

C2 Monitor Projects progress

To Monitor Project Planned Vs Actual Progress

Actual Progress / Planned Progress

Project Manager

From Project Progress

Report ( 'S' Curve )

Monthly 80% 90%

C3 To monitor Projects Budgets Budget utilized / budget alloted Job Budgets Commercial

officer

From EMPUROR


C4To monitor Projects Manpower utilization against Planned

Mandays worked / Mandays Planned

Cumulative Manpower utilized

Project Manager

From EMPUROR

Report Manpower allocation

Monthly 85% 100%

C Monitor Project Budget & Progress




Process: Projects



DATA Performance

QF/MA - 03

4 of 6




a. ( No of A/ Total No of Vendors)x100b. (No of B/Total No of Vendors)x100 A: Very good , B: Good

Vendor & Sub contractor performance rating

Purchase Officers

Vendor Evaluation Half Yearly 60% 80%

D2To monitor Indent processing time for materials.

Items Processed /Total items Indented (with in 4 days from indent date for Urgent & 8 Days Normal)

Indent Process time for Urgent & Normal Indents.

Purchase Officers

From EMPUROR


D3 To monitor Vendor invoice processing time

Vendor Invoice Processed with in 15Days/ No of Invoice Received during the period.

Vendor Invoice Process time

Purchase Officers

From EMPUROR


D Monitor Purchase Dept.




Process: Purchase



DATA Performance

QF/MA - 03

5 of 6



E1To monitor Client Project invoice processing time

Client Invoice processed with in 7 Days/ No of Invoice request received.

Client Invoice process time

Commercial officer

From EMPUROR


E2To monitor Client Maintenance invoice processing time

Client Invoice processed before 7th of month/ No of Maintenance Invoice per month .

Client Invoice process time

Commercial officer

From EMPUROR


E3 To monitor Projects Budgets

Budget provided / budget alloted Job Budgets Commercial

officer

From EMPUROR


E4 To monitor job booking Value of tenders awarded / value of tenders submitted Job Booking Commercial

officer

From EMPUROR


E5 To monitor receivables from clients

Total amount invoiced against total amount received with in due date (Maximum +20 Days )

Monitor receivables Commercial officer

From EMPUROR


E Monitor Accounts & Commercial Dept.




Process: Accounts & Commercial



DATA Performance

QF/MA - 03

6 of 6



F1 To monitor workers are getting salary in time.

Record the date of workers salary distribution every month to be before 15th.

Monitor wages are paid in time ADMIN & HR

From EMPUROR


F2To Monitor Technicinas attended Training in a year

Record Training attended by each Technicinas Training record ADMIN & HR

From Training Attendance

sheetMonthly 50% 100%

F3To Monitor Staff Management Training details

Record Training attended by each Staff Training record ADMIN & HR



F4

To monitor English Training for identified Technicians to improve the communication skills

Record English Training attended. Training record ADMIN & HR



F Monitor Admin & HR Dept.

Performance




Process: HR & Administration



DATA

QF / MA - 04

Rev-2 11/05/2009

Check Sheet for the Month of ……………………….. Page …………

Process Name:

Sl RequirementsDAYS / WEEK

QF / MA - 05

Rev-2 11/05/2009

JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC

A1. Monitor response time to customer calls

A1. Monitor response time to customer callsService 'h' hoursa. Maintenance (I) Local Sites 2 hours* (ii) Remote Sites 6 hours*

PE 85%

A2. Monitor major breakdowns during service maintenance

(No. of major breakdowns attended within 3 days* of downtime / total number of major breakdowns) x 100

PE 90%

D1.To monitor Materials & Documents submittals

Total submittals approved / Total submittals

DM 70%

D2. Monitor Projects progress .

To Monitor Project Planned Vs Actual Progress

DM 80%

Date :

Process Name:

Page : Score card - Year

Reviewed By:

Actual Measured ValueObjectives Unit Owner TargetMeasure

QF/MAINT-01

Rev-1- 01/12/2008


EQUIPMENT / VEHICLE MAINTENANCE REQUESTTo Doc.Ref No : VMR/……..

The Workshop in-charge Date : ........................

Name of the Machine/Equipment/Vehicle

Vehicle /Machine Identification No.

Job No :

Engineer Name/Signature Authorised Name/ Signature

Repairs required:-

Type of Service carried out : Type A/Type B/ Type C/ Type D

KM. reading on receipt of Vehicle :

Date of Delivery after servicing :

Details of Work Carried out:

Invoice No:- Labour ChargesSpares :Others :Total :

(WORKSHOP IN-CHARGE)

Received Vehicle After Maintenance

Receiver Sign :…………………………………... ID No:……………………………….

To be filled up by Workshop

Repair/Service Cost

QF/MANPOWER-01

Rev-0 01/07/2008


MANPOWER ALLOCATION FORM

Job No : ............. Site ......................................... Period ............SL. NO.

NAME OF THE TECHNICIAN / PERSON CATEGORY BRIEF DETAIL OF THE WORK

ALLOTTED REMARKS

SUPERVISOR (APPROVED BY)

QF/MAT-01

Rev -0 15/06/2013

Sl No Category Name Item Code Material Name Specification Size Model Manufacturer Country of Origin

Unit


Approved By :

ITEM CODING FORMATDate :

Prepared By :

QF/MW0-01

Rev-0 01/07/2008

MAINTENANCE WORK ORDER Sl. No.

JOB NO.

ORIGINATOR TELE. No. DATE TIME

EQPT. / TAG # : .................................................................................................... LOCATION : ...............................................

UNIT TYPE : ..................................MAKE : ............................................................ MODEL NO. : ..............................................

WORK TYPE : COMPLAINT BREAK DOWN PREVENTIVE

PRIORITY : URGENT NORMAL

NATURE OF WORK / COMPLAINT / BREAKDOWN

.........................................................................................................................................................................................................................................................

SAFETY REQUIREMENTS: 1. Use Safety Shoes, Coverall & Helmets 2. Refer relevant Risk Assessment / Check List

3. Use hand Gloves 4. Special Requirements [To Specify] : ___________________________________________ ___________________

_________________________________________________________________________________________________

DEFECTS FOUND ON INSPECTION .........................................................................................................................................................................................................................................................

.........................................................................................................................................................................................................................................................

MATERIALS USED QTY REMARKS MATERIALS USED QTY REMARKS

................................................................................. ........................... ............................................................................................................................................

................................................................................. ........................... ............................................................................................................................................

................................................................................. ........................... ............................................................................................................................................

................................................................................. ........................... ............................................................................................................................................

................................................................................. ........................... ............................................................................................................................................

DETAILS OF WORK DONE :

.........................................................................................................................................................................................................................................................

.........................................................................................................................................................................................................................................................

.........................................................................................................................................................................................................................................................

.................................................................................................................................................................... .....................................................................................

CLIENT / CUSTOMER'S REMARKS (IF ANY)

.........................................................................................................................................................................................................................................................

.........................................................................................................................................................................................................................................................

CHECKED BY : ……………..…............................................ ATTENDED BY : ........………...…………………………….…..

JOB STARTED ON : .................……........…TIME : .................. COMPLETED ON : ........…………….......… TIME : ........….…..

SUPERVISOR's REMARK :..................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

HOUSEKEEPING COMPLETED: Yes No

TECHNICIAN's SIGN. SUPERVISOR's SIGN. ENGINEER's SIGN. ORIGINATOR's SIGN./DATE

REQUEST FOR CURRENT DATED / POST DATED CHEQUE / DEMAND

DRAFT

S.No.

V / S CODE

No. PUR/DD/ . Date:_____________________ To Account Manager EMCO, Abu Dhabi

Please prepare a *Current Dated Cheque / *Post Dated Cheque payable

on…………………… / *Demand Draft for ………………………… in favour of

…………………………………………………………………………………..…….. towards

charges for ……………………………………………………………………………………...

…………………………………………………………………………………………………

…………………………………………………………………………………………………

JOB No.

INDENT No.

WSO / LPO No.

DATE

ORIGINATOR

NAME

SIGNATURE

Special remarks, if any: …………………………………………………………………………… ……………………………………………………………………………………………………..

____________________ PURCHASE OFFICER

Approved by:____________________________ ADM / GM

Delivered to Purchase Dept. on ……………..

Delivered to Accounts Dept. on ……………….

Copy 1. DC-3 2. Originator

Cheque / DD No. ……………………….. Received on …………………………

QF/PAYMENT-01

Rev-01, 25/09/2013

QF/PUR-01

Rev-0 01/07/2008

EMCO Tel.: 44359181 - Fax : 44359188, P.O.Box:24125 - Doha, Qatar.

INDENT FOR MATERIALS

To ............................. No.PURCHASE DEPARTMENT Date : ..........................

Sl. No. Job # Item Code Item Description Qty Remarks

Delivery Pattern / Location

Special Terms

...................................... ………………………………Site Engineer / Supervisor Project Engineer / Manager

For the Use of Purchase Department

QF/PUR-02

Rev-01, 25 /09/2013

EMCO Tel.: 44359181 - Fax : 44359188, P.O.Box: 24125 - Doha, Qatar.

LOCAL PURCHASE ORDER

Vender Code : L.P.O. No. : Date :

To : Attn. :Tel. :

Ref. : Fax :

Please supply the following materials :

Sl. No Job # Item Code Item Description Unit Quantity Rate Amount

1) Place of Delivery :2) Period of Delivery :3) Terms of Payment :4) This Order is subject to the General Terms & Conditions printed overleaf.5) All amounts printed are in local U.A.E. Dirhams unless specified.

"PLEASE SUBMIT YOUR INVOICE WITHIN 3 DAYS AS PER THE ABOVE LPO"

Yours Faithfully,A/c Description : For ENGINEERING MAINTENANCE COMPANY

Indent # :D.C. No. : GM/ADM/Sr. Purchase Officer

(ETA - ASCON GROUP)

TOTAL AMOUNT

QF/PUR-03

REV-01 Dtd : 25/09/2013

ENGINEERING MAINTENANCE COMPANY Tel.: 44359181- Fax : 44359188, P.O.Box:24125 -Doha - Qatar

INDENT FOR EQUIPMENT/INSTRUMENTS (ASSET'S)

No : ............................. Job No: ..........................To : PURCHASE DEPARTMENT Date : ..........................

Sl. No. QTY. ASSET CUSTODIAN NAME & S NO REMARKS

Justifications for the above requirement :

Remarks :

...................................... .......................................... ....................................... SITE MANAGER / ENGINEER DEPARTMENT MANAGER GENERAL MANAGER

MATERIAL DESCRIPTION / MAKE/SPECIFICATION

Pramod

Text Box

44359181

Pramod

Text Box

44359188

QF/Quot-01

Rev-01, 25/09/2013

( Sample Format )

[ To be typed on EMCO Letter Head ]

Ref : Q-0000/XXX/00/XXXX Date : …………... To . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Attn : Dear Sirs, Sub : Ref : With reference to your enquiry for the above mentioned project, we are pleased to submit our quotation for the above work with the following terms and conditions. 1.0 BASIS OF OFFER 1.1 SPECIFICATIONS : 1.2 DRAWINGS : 1.3 BILL OF QUANTITIES : 1.4 ASSUMPTIONS : 1.4.1 1.4.2 1.4.3 1.4.4 1.4.5 2.0 SCOPE OF WORK :

… 2

QF/Quot-01

Rev-01, 25/09/2013

Ref : Q-0000/XXX/00/XXXX

- 2 - 3.0 PROPOSED EQUIPMENT/ MATERIALS 3.1 3.2 3.3 3.4 3.5 4.0 CONTRACT VALUE

Our total contract price for …………………………… in accordance with the above basis of offer (1.0) and also in line with the other clauses of the offer shall be Dhs. …………… (Dirhams ……………………………………………………………..)

5.0 EXCLUSIONS / DEVIATIONS 5.1 5.2 5.3 5.4 5.5 6.0 FACILITIES TO BE PROVIDED BY CLIENT TO EMCO FREE OF COST 6.1 6.2 6.3 6.4 6.5

… 3

QF/Quot-01

Rev-01, 25/09/2013


- 3 - 7.0 GUARANTEE Subject to all terms of payments punctually complied with, the equipment is guaranteed

by us against faulty materials and workmanship for a period of 12 months from the date of installation by repairing or at our option replacing free of charge, the faulty parts that may be found during such period.

This guarantee does not extend to consequential damage or losses; normal wear and tear

nor routine day-to-day maintenance and operation of the plant. Further, it is null and void if repairs and modification are carried out without our approval in writing.

8.0 COMPLETION OF WORK Minimum …………. weeks/months from the date of confirmed order on a mutually

agreed program of works. 9.0 QUALITY ASSURANCE EMCO is a certified ISO 9002 company and all our activities will be in line with our

quality system procedures. 10.0 FORCE MAJEURE No failure or omission by either party to carry out or observe any of the stipulations,

conditions or obligations to be performed hereunder shall give rise to any claims against such party or be deemed to be a breach of contract if such failure or omission arises from a cause or event reasonably beyond the control of such party. An event constituting such force majeure would include inter-alia war-whether declared or not, or any hostile act or by against a belligerent power, terrorism, explosion caused by either weapons or bombs stored in the vessel or in other premises.

11.0 TERMS OF PAYMENT The following terms of payment will be agreed upon : 12.0 CUSTOMS DUTY The prices quoted are based on the prevailing import duty. Any statutory variation in the

customs duty or new levies/ taxes by the Government would have to be paid extra.

… 4

QF/Quot-01

Rev-01, 25/09/2013


- 4 - 13.0 VALIDITY Our offer is valid for a period of ………. days from date and is subject to satisfactory

agreement conditions. We hope you will find our offer competitive and in line with your requirements. If you need any clarifications, please do not hesitate to contact us. Thanking you and assuring you of our best attention at all times, Yours faithfully, for ENGINEERING MAINTENANCE COMPANY (EMCO) A.S REDDY GENERAL MANAGER

QF/Quot-02

( Sample Format )

Rev-01, 25/09/2013

Engineering Maintenance Company EMCO

TeleFax Message To : CC : From : Fax No. : Re : Q-0000/XXX/00/XXXX Tel. No. : Date : Pages :

Sub : Ref : With reference to your enquiry for the above mentioned project, we are pleased to submit our quotation for the above work with the following terms and conditions. 1.0 BASIS OF OFFER 2.0 SCOPE OF WORK 3.0 PROPOSED EQUIPMENT / MATERIALS 4.0 CONTRACT VALUE

Our total contract price for the subject work will be Dhs. …………… (Dirhams ……………………………………………………………..)

5.0 EXCLUSIONS / DEVIATIONS 6.0 FACILITIES TO BE PROVIDED BY CLIENT TO EMCO FREE OF COST

… 2

P.O.BOX: 24125, DOHA, Qatar. TEL.: 44359181, FAX: 44359188, EMAIL: [email protected]

QF/Quot-02

( Sample Format )

Rev-01, 25/09/2013

EMCO Ref : Q-0000/XXX/00/XXXX

- 2 - 7.0 COMPLETION OF WORK Minimum …………. weeks / months from the date of confirmed order on a mutually

agreed program of works.

8.0 TERMS OF PAYMENT The following terms of payment will be agreed upon : 9.0 VALIDITY Our offer is valid for a period of ………. days from date and is subject to satisfactory

agreement conditions. We hope you will find our offer competitive and in line with your requirements. If you need any clarifications, please do not hesitate to contact us. Thanking you and assuring you of our best attention at all times, Yours faithfully, for ENGINEERING MAINTENANCE COMPANY (EMCO) A.S REDDY GENERAL MANAGER

QF/QUOT-03

Rev-0 01/07/08

Ref. : Q-0000/XXX/00/0000 Date : M/s. ……………………………… …………………………………… …………………………………… Attn : Dear Sir, Sub : We thank you for inviting us to quote for the subject tender. Based on the tender documents and the subsequent site visit, we are pleased to submit our offer as detailed below. Scope of Work :

Price : Completion Period :

Terms of Payment :

Validity : We hope our offer is in line with your requirement and look forward to receive your valuable order. Thanking you and assuring you of our best attention at all times, Yours faithfully, for ENGINEERING MAINTENANCE COMPANY, ………………………… ……………………………

QF/REJECTION-01

Rev-0 01/07/2008


MATERIAL REJECTION REPORT

Name of the Site : No

Job No. : Date

Department :

Customer Order Reference for Customer Supplied Material

Name of the Vendor :

Delivery Note Ref. of Customer/Vendor

SL. NO. MATERIAL DESCRIPTION QUANTITY

SUPPLIEDQUANTITY ACCEPTED

QUANTITY REJECTED REASON FOR REJECTION

1

2

3

4

5

REJECTED BY:Comments from Vendor / Customer (if any)

(VENDOR / CUSTOMER)To be filled by Purchase Department

LPO # DATEREMARKS

PURCHASE OFFICER

Copies - Purchase Department; Job File; Department Manager

QF/RET-01

Rev-0 01/07/2008


CONSTRUCTION EQUIPMENT RETURN NOTE

Site : .............................................

Job No. : ......................................... Date : ....................

SL.NO. NAME OF THE EQUIPMENT TAG NO. QTY. REMARKS

Received the above items in good condition

Site Engineer Store-in-Charge

QF/RN-01

Rev-0 01/07/2008

EMCOTel.:44359181 - Fax : 44359188, P.O.Box: 24125 - Doha, Qatar.

MATERIALS RETURN NOTEFrom Job # :

To : Stores - Doha

Sl. No. Item Code Description Qty. Unit Remarks

Vehicle No. : Driver Name :

Despatched by : Received By :

Date : Date :

Name : Name :

Signature : Signature :

Original - StoreCopy - Job file

No. 40001

QF/SCR-01

Rev-01, 25/09/2013


To

The Purchase Officer Date :

The following mateials returned from the site seems to be unservicable and need scraping. Pleasearrange inspection.

Signature of Store Keeper

Project Name : Job No. :

LIST OF MATERIALS

Sl. No. Item Code Description Remarks

Inspected by : (1) Date :

(2)

Inspection Remarks / Recommendations (Use space overleaf if needed)

Purchase Officer Dept. Manager General Manager

Inspection Remarks / Recommendations

QF/SERVICE-01

Rev-0 01/07/2008

EMCO Tel.: 44359181 - Fax : 44359188, P.O.Box: 24125 - Doha, Qatar. No....................

SERVICE REPORT

Job No : Date : ...................................

Building: FLAT No. : .......................................

Complaint No. : .................................. Originator : ......................................

Nature of Complaint Materials Used

Plumbing : ...........................................

Carpentry : ...........................................

Electrical : ...........................................

Masonry : ...........................................

Painting : ...........................................

Others : ...........................................

CLIENT / TENANTS REMARKS (IF ANY)

............................................................................................... .......................................................

................................................................................................... .......................................................

SIGNATURE

CHECKED BY : ........................ ATTENDED BY : .................................JOB STATUS

PENDINGJOB STARTED ON : ........................COMPLETED ON .............................. COMPLETED

SUPERVISOR's REMARK :

................................................................................................... ........................................................

................................................................................................... ........................................................

TECHNICIAN's SIG SUPERVISOR's SIG ENGINEER's SIG ORIGINATOR's SIG/DATE

QF/STORES-01

Rev-0 01/07/2008

EMCOTel.:44359181 - Fax : 44359188, P.O.Box: 24125 - Doha, Qatar. No.............

STORES REQUISITION FORMJob No..................... Date......................SL. NO. MATERIAL DESCRIPTION SIZE QTY

RQRDQTY

ISSUED REMARKS

(REQUISITION BY) (APPROVED BY) (ISSUED BY) (RECEIVED BY)SITE ENGINEER / PROJECT ENGINEER STORE KEEPER

QF/TEND-02

Date :

AItem

1

2

3

4

5

6

7

8

9

10

11

12

13

PROJECT COSTING SUMMARY

Over Heads @ % for item. (1 to 11)

Sub Contracts

Supervision + Conveyance

Labour

Description Remarks

Transport

Crane & Vehicle Hire

Vehicle Maintenance & Fuel

Other Expenses

Guarantee Maintenance

SRC & LRC @ % for item. (1 to 11)

Amount (QRS)

Fixed Assets

Direct Materials

Sundries - 2%

Client / Customer :

Project Name :

14

B

1 Yes No

2

3

4

5

6

Arithmetic Checked by Reviewed by Approved by G.M/ CEO*

Signature - DateC

1 Location : Rack No :

2 Verified by: ADM/GM Signature - DateNo.of Vol:

* Remarks: CEO approval is required for all > 10 Million (more than 10 million) tender/quote.

All materials/Subcontractors that can have a cost impact has been specified in the offer

Deviation from tender specifications is clarified in the offer.

Estimated by

Filing Records

File NO :

Tender/Quotation Review

Sub Contractor if any :

Total Manpower

Required / Not Required / Submitted

Total Cost

Gross Margin

Total Contract Value (QAR)

Technical Proposal :

Mobilization Time

Miscellaneous

YES NO

Rev-04, 25/03/2014

QF/TEND-01

Rev-01, 25/09/2013

(Revised on 01-09-2004)

JOB MASTER

Yes / No

Job No Division Location

Project Title:

Project Manager Project / Site Engineer Site Supervisor

Cust. CodeTel. :

Fax :

Contact Person

Customer Name & Address

Contract Period

Initial Contract From Date End Date

Variation 1

Variation 2

Contract Award Date Job Type

/ P / M / S / O /Retention %

Terms of Invoice

Invoice Maturity Period

Indenters Staff No. Purchaser

Contract Reviewed Yes / No

Power of Attorney Received Yes / No

Chamber of Commerce Certificate Received

Yes / No

GM/ADM PM

Commercial Registration Certificate Received

Yes / No

PAC Date.(Contr. compl. Date) FAC Date. (Final handing over) Job closing date

Staff - Manpower Allocated - Labour

SRC Factor LRC Factor

Trade Licence Received

Yes / No

SPO

SRC Factor2.5

K Factor LRC Factor45

K Factor

Budget Control Sheet Enclosed

COMR - QHSE

QF/TEND-03

Rev-0 01/07/2008

Job # : ………………… Date : ……………………

S. No. Name Designation Remarks

AUTHORISATION FOR INDENTING

PROJECT MANAGER……………………….

QF/TEND-05

Rev-01, 25/09/2013

CONTRACT REVIEW( To be filled up after award of contract )

Job No. Contract Value

Start Date Completion Date

Mobilization Date Manpower Required YES NO

Brief Scope of Work

All EMCO's and Customers requirement are completely specified in the contract / agreement.

YES NO

All deviations from tender/quotation are reviewed and resolved with the customer.

YES NO

Brief Scope of Sub-Contract Work (if any)

Sub-Contract Works Value (QR.)

EMCO has the capability to meet the contract requirements completely. YES NO

( mention if any constraints / cautions to be taken )

Project Manager / Engineer assigned for the project.

Remarks

Reviewed By Approved By

Date Date

QF/TEND-06

Rev-0, 05/05/2014

TENDER TITLE

TENDER REF NO.

CLOSING DATE

CONTACT ADDRESS

CLIENT

TEL NO.

FAX NO.

SITE VISIT DATE

SCOPE OF WORKS

GENERAL

Site office facilities

Site workshop

Dinning facility

Rest room facilities

Lay down area

Water & Electricity for worksTie connection for electrical, water, drainage and othersAccess equipment requirements

Design/Engineering/Drawing

DC1 and DC2 Approval

QCD Approval

Kahramaa Co-ordination and power connection

Type of equipment to be maintained

List of equipment available

Client representative at site and phone No.

CMMS Availability

Internet Available /Required

Site phone requirements

Transport requirements

Duty timings

Call duty requirements

Gate pass requirements

Manpower

Materials

Vehicle

PPE Requirements

HSE Trainings

Driving License

LIST OF PARTICIPATED CONTRACTORS

PREPARED BY

Other Requirements:


SITE VISIT REPORT

QF/TEND-07

Rev-0, 25/04/2014

Sr.No Title

1 Closing Date

2 Site Visit

3 Tender Validity

4 Tender bond amount & validity

5 Contract duration

6 Performance bond amount & validity

7 Performance bond bank Charges

8 Insurance

9 Insurance charges

10 Invoicing schedule

11 Payment Terms

12 Penalty

13 Warranty/Maintenance Period

14 Retention

15 Advance Payment

16 Currency

Sign: Sign:

Reviewed by: Approved by:

DEPT: MEP ACM ACP FMC CLM CLP ELM ELP IAC Date : Date:


Sign:

Prepared by:

Tender No :

EMCO’s Comments

Note:

Requirement

Tender Title:

Date :

Tender Document ReviewClient:

QF/TRANSFER-01

Rev-0 01/07/2008


JOB TRANSFER NOTEFrom To

Name : Name :

Department : Dept. :

Date :

Customer Details

Job Code : Job Title :

Customer Name :

Address :

Contact Person :

Job Description :

Start Date : Completion Date

Special Comments :

Supervisor Project Engineer / Manager Date :

Copy To : Accounts, Job File

QF/TRFN-01

Rev-0 01/07/2008

Date: ______________

Name of Custodian S/C No. Job No. Signature Name of Custodian S/C No. Job No. Signature

Entered in Asset Register :

Date : Workshop Incharge

Original to Workshop In-charge Copy to Dept. Manager

Date Received :Document No.


CONSTRUCTION EQUIPMENT/INSTRUMENT TRANSFER / ACKNOWLEDGEMENT NOTE

Sl. No. Equipment Description Tag No.

Present Location New Location

QF/TRG-01

Rev-0 01/07/2008

Page No.

Sl.No. Remarks Reviewed by

Planned on Conducted on

Training Programme

ON THE JOB TRAINING NEED IDENTIFICATION & TRAININGATTENDED RECORD

Training needs : Team / Member

Name of Program :

Venue : Training Date :

Name & Signature of Trainer :

Name & Signature of Trainee : Employee No.:

Personal Action Plan :

Training Objectives that I have learnt from this program that I would like to implement in my day to day activity

1

2

3

Evaluaton Date : ____________________________

EVALUATON OF TRAINING EFFECTIVENESS

QF/TRG‐02&SF/FR‐22

Effectiveness of Training on job [after 60 days]

(Some Progress)

Justification for Assessment:

Signature : ___________________________ Name :

Designation :

Excellent(5)

Demonstrated)

Superior

(Good Progress) (Competency

Poor (1)

(No Progress)

Fair (2) Good (3) Very Good (4)

demonstrated)

Supervisor / Site Incharge

[Signature]

Entered in System Date : _____________________

Level of

Implementaton

Self

(Very well

hasmu

Typewritten Text

Rev.: 01, 30/11/2011

QF/VMAINT-01

Rev-1 16/03/2013

Sl.No ACTION REMARKS1 R2 I3 I4 I5 I6 I/A7 I8 I9 L

10 L11 T12 L13 T14 I/A

Signature:

Date :

Workshop Incharge

Serviced By:

Next Service Km Due:

Legend : T-Tighten I-Inspect/ Adjust R-Replace L-Lubricate

Wheel Nuts

Water pump bearings

Front&Rear mounting bolts

Clutch pedal play

ENGINEERING MAINTENANCE COMPANY PO BOX : 24125, DOHA QATAR, TEL : 44359181 FAX: 44359188

PERIODIC MAINTENANCE CHECK LIST - [TYPE -"A" (Diesel) Every-5000kms]

Date:KMTR Reading:Job No:

Engine oil and filter

Oil Levels-Clutch,Brake,Transmission,Differential

Brake Pads,Discs

Tyre condition &Pressure Including Spare

Battery Terminals

Electrical wiring Harness and Gauges

Propellor shaft joints

Drive belts

Air filter

Locks,Hinges&Hood Larch

VMR No: Vehicle No: Driver Name:

CHECK ITEMS

QF/VMAINT-02

Rev-1 16/03/2013

Sl.No ACTION REMARKS1 R2 I/A3 I4 I5 I6 I/A7 I8 I9 I

10 Steering box&Linkages,axles,suspension,Propellor I11 Tyre condition &pressure including spare T12 Battery terminals I/L13 Brake,Clutch&Exhaust system for any leak I14 Foot brake,Hand brake&clutch for free play I15 Electrical wiring harnesses&Gauges I16 Wiper washer condition of wiper blades/Fill I17 A/C Function/All Speeds/Actings I18 Locks,Hinges&Hood Latch I19 Wheel Nuts T

Signature:

Date :

Workshop Incharge

Serviced By:




PERIODIC MAINTENANCE CHECK LIST - [TYPE -"B" (Diesel) Every-10,000kms]


Vehicle No: Driver Name:

Intake and Exhaust valve clearenceDrive belts


Brake pads,Discs

CHECK ITEMS

VMR No:

Cooling systemAir filterFuel filter/water separatorOil Levels-Clutch,Transmission,DifferentialBrake fluid

QF/VMAINT-05

Rev-1 15/03/2013

Sl.No ACTION REMARKS1 R2 I/A3 I4 I5 R6 R7 R8 R9 R

10 R11 R12 Steering box&Linkages,axles,suspension,Propellor I/L13 Tyre condition &pressure including spare I/R14 Battery terminals I15 Brake,Clutch&Exhaust system for any leak I16 Foot brake,Hand brake&clutch for free play I17 Electrical wiring harnesses&Gauges I18 Wiper washer condition of wiper blades/Fill I19 A/C Function/All Speeds/Actings I20 Locks,Hinges&Hood Latch L21 Wheel Nuts T

Signature:Date :

Workshop Incharge

Intake and Exhaust valve clearence

Drive belts

Brake fluid



Cooling system

Air filter

Fuel filter/Drain water

Spark plugs

CB Point/Condencer

Differential Gear oil

CHECK ITEMS


PERIODIC MAINTENANCE CHECK LIST - [TYPE -"D" (Diesel) Every 60,000kms(ANNUAL MAINTENANCE)]


Air conditioning filter

Serviced By:Next Service Km Due:


QF/VMAINT-04

Rev-0 16/03/2013

Sl.No ACTION REMARKS1 Engine oil and filter R2 I/A3 I4 I5 I6 R7 R8 R9 I

10 I11 R12 Steering box&Linkages,axles,suspension,Propellor I/L13 Tyre condition &pressure including spare I14 Battery terminals I15 Brake,Clutch&Exhaust system for any leak I16 Foot brake,Hand brake&clutch for free play I17 Electrical wiring harnesses&Gauges I18 Wiper washer condition of wiper blades/Fill I19 A/C Function/All Speeds/Actings I20 Locks,Hinges&Hood Latch L21 Wheel Nuts T

Signature:Date :

Workshop Incharge





PERIODIC MAINTENANCE CHECK LIST - [TYPE -"C" (Petrol)Every-30,000kms]



Drive belts

Brake fluid


Cooling system

Air filter


Spark plugs

CB Point/Condencer


CHECK ITEMS

QF/VMAINT-06

Rev-1 15/03/2013

Sl.No ACTION REMARKS1 Engine oil and filter R2 I/A3 I4 I5 R6 R7 R8 R9 R

10 R11 R12 Steering box&Linkages,axles,suspension,Propellor I/L13 Tyre condition &pressure including spare I/R14 Battery terminals I15 Brake,Clutch&Exhaust system for any leak I16 Foot brake,Hand brake&clutch for free play I17 Electrical wiring harnesses&Gauges I18 Wiper washer condition of wiper blades/Fill I19 A/C Function/All Speeds/Actings I20 Locks,Hinges&Hood Latch L21 Wheel Nuts T

Signature:

Date :

Workshop Incharge

CHECK ITEMS



PERIODIC MAINTENANCE CHECK LIST - [TYPE -"D" (Petrol)Every 60,000kms(ANNUAL MAINTENANCE)]




Drive belts

Brake fluid

Cooling system

Air filter


Spark plugs

CB Point/Condencer

Serviced By:




QF/VMAINT-07

Rev-0 16/03/2013

Sl.No ACTION REMARKS1 R2 I3 I4 I5 I6 I/A7 I8 I9 L

10 L11 T12 L13 T14 I/A

Signature:

Date :

Workshop Incharge

Serviced By:



Wheel Nuts

Water pump bearings

Front&Rear mounting bolts

Clutch pedal play


PERIODIC MAINTENANCE CHECK LIST - [TYPE -"A" (Petrol) Every-5000kms]



Oil Levels-Clutch,Brake,Transmission,Differential

Brake Pads,Discs

Tyre condition &Pressure Including Spare

Battery Terminals

Electrical wiring Harness and Gauges

Propellor shaft joints

Drive belts

Air filter

Locks,Hinges&Hood Larch


CHECK ITEMS

QF/VMAINT-08

Rev-0 16/03/2013

Sl.No ACTION REMARKS1 Engine oil and filter R2 I/A3 I4 I5 I6 I/A7 I8 I9 I

10 I11 T12 Steering box&Linkages,axles,suspension,Propellor I/L13 Tyre condition &pressure including spare I14 Battery terminals I15 Brake,Clutch&Exhaust system for any leak I16 Foot brake,Hand brake&clutch for free play I17 Electrical wiring harnesses&Gauges I18 Wiper washer condition of wiper blades/Fill I19 A/C Function/All Speeds/Actings I20 Locks,Hinges&Hood Latch L21 Wheel Nuts T

Signature:Date :

Workshop Incharge


Drive belts

Brake fluid


Cooling system

Air filter


Spark plugs

Ignition timings

Oil Levels-Clutch,Transmission,Differential

CHECK ITEMS


PERIODIC MAINTENANCE CHECK LIST - [TYPE -"B" (Petrol)Every-15,000kms]


Brake pads,Discs



pradeep

Text Box

SERVICE CALL REGISTER

Pramod

Text Box

Rev 3 15/11/2011

QF/VEH-02

Rev-0 16/03/2013

(SITE INCHARGE)

VEHICLE DRIVER

__________________

(WITH/ WITHOUT)

EMCO-QATAR Tel: 44359181 - Fax - 44359188, P.O. Box: 24125 - DOHA, QATAR

REQUEST FOR HIRING A VEHICLE To DOC. REF NO: HVR/..........................

PLANT DEPT DATE: ..............................................

TO BE FILLED UP BY TRANSPORT CO-ORDINATOR

FUEL TYPE

TYPE OF VEHICLE

JOB NOSITE

(GM / FD / ADM)

(PETROL/DIESEL)

REQUEST RECEIVED ON

MOBILIZED ON

SUPPLIER NAME

VEHICLE DETAILS

CONTRACT REF NO

TRANSPORT CO-ORDINATOR / SIGNATURE MANAGER - PLANT/ SIGNATURE

PERIOD

(DEPT. MANAGER)REQUESTED BY

__________________AUTHORISED BY

JUSTIFICATION FOR REQUIREMENT

APPROVED BY _________________