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ISO 9000:2005 – QMS – Fundamentals and vocabulary

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QMS Vocabulary

1. Quality

2. Characteristic

3. Requirement

4. Conformity

5. Nonconformity

6. Defect

7. Release

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QMS Vocabulary

8. Correction

9. Rework

10. Repair

11. Re-grade

12. Concession

13. Deviation Permit

14. Scrap

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QMS Vocabulary

15. Corrective Action

16. Preventive Action

17. Quality Policy

18. Top Management

19. Competence

20. Document

21. Record

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QMS Vocabulary

22. Product

23. Process and Procedure

24. Quality Management

25. Quality Planning

26. Quality Control

27. Quality Assurance

28. Quality Improvement and

Continual Improvement

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QMS Vocabulary

1. QUALITY

Degree to which a set of inherent

characteristics fulfils requirements

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QMS Vocabulary

2. CHARACTERISTIC

Distinguishing feature

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QMS Vocabulary

3. REQUIREMENT

Need or Expectation that is stated, generally

implied or obligatory

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QMS Vocabulary

4. CONFORMITY

Fulfillment of a requirement

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QMS Vocabulary

5. NONCONFORMITY

Non-fulfillment of a requirement

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QMS Vocabulary

6. DEFECT

Non-fulfillment of a requirement related to an

intended or specified use

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QMS Vocabulary

7. RELEASE

Permission to proceed to the next stage of a

process

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QMS Vocabulary

8. CORRECTION

Action to eliminate a detected nonconformity

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QMS Vocabulary

9. REWORK

Action on a nonconforming product to make

it conform to the requirements

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QMS Vocabulary

10. REPAIR

Action on a nonconforming product to make

it acceptable for the intended use

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QMS Vocabulary

11. RE-GRADE

Alteration of the grade of a nonconforming

product in order to make it conform to

requirements differing from the initial ones

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QMS Vocabulary

12. CONCESSION

Permission to use or release a product that

does not conform to specified requirements

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QMS Vocabulary

13. DEVIATION PERMIT

Permission to depart from the originally

specified requirements of a product prior to

realization

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QMS Vocabulary

14. SCRAP

Action on a nonconforming product to

preclude its originally intended use

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QMS Vocabulary

15. CORRECTIVE ACTION

Action to eliminate the cause of a detected

nonconformity or other undesirable situation

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QMS Vocabulary

16. PREVENTIVE ACTION

Action to eliminate the cause of a potential

nonconformity or other undesirable potential

situation

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QMS Vocabulary

17. QUALITY POLICY

Overall intentions and direction of an

organisation related to quality as

formally expressed by top management

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QMS Vocabulary

18. TOP MANAGEMENT

Person or group of people who directs and

controls an organisation at the highest level

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QMS Vocabulary

19. COMPETENCE

Demonstrated ability to apply knowledge

and skills

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QMS Vocabulary

20. DOCUMENT

Information (meaningful data) and its

supporting medium

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QMS Vocabulary

21. RECORD

Document stating results achieved or

providing evidence of activities performed

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QMS Vocabulary

22. PRODUCT

Result of a process

The categories are :• Hardware• Software

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QMS Vocabulary

23. PROCESS and PROCEDURE

Process is a set of interrelated or interacting

activities which transforms inputs into outputs

Procedure is a specified way to carry out

an activity or a process

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QMS Vocabulary

24. QUALITY MANAGEMENT

Coordinated activities to direct and control an

organisation with regard to quality

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QMS Vocabulary

25. QUALITY PLANNING

Part of quality management focused on setting

quality objectives and specifying necessary

operational processes and related resources to

fulfill the quality objectives

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QMS Vocabulary

26. QUALITY CONTROL

Part of quality management focused on

fulfilling quality requirements

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QMS Vocabulary

27. QUALITY ASSURANCE

Part of quality management focused on

providing confidence that quality

requirements will be fulfilled

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QMS Vocabulary

28. QUALITY IMPROVEMENT AND CONTINUAL IMPROVEMENT

Quality improvement is part of quality management focused

on increasing the ability to fulfill quality requirements

Continual improvement is the recurring activity to increase

the ability to fulfill requirements

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Disclaimer This presentation does not cover all the terms and definitions addressed in the ISO 9000:2005 standard. For all the terms,

you need to refer to the standard.