epri isna report state arunachal pradesh v1.3 - mopr arunachal prade… · state of arunachal...

Ministry of Panchayati Raj

ePRI Study Project

Information & Services Need Assessment Report

for

Panchayati Raj Institutions

in

State of Arunachal Pradesh

By

National Informatics Centre Services Inc.

ePRI Study Project Information & Services Needs Assessment Report – Arunachal Pradesh

National Informatics Centre Services Inc. of 130

Confidentiality Statement

This report is intended solely for the information and use of the Ministry of Panchayati Raj,

Government of India and should not be used, circulated, quoted or otherwise referred to for any

other purpose by any institution or individual other than the Ministry, nor included or referred to

in whole or in part in any document without the prior consent of NICSI or the Ministry.



Acknowledgement

The ePRI Mission Mode Project holds great promise for the rural masses as it aims at

streamlining the delivery of government services to them through Panchayats. This is a one of

its kind nation-wide IT initiative initiated by GoI and has due sanction from the Prime Minister’s

Office. Being a part of this endeavour to computerize the panchayats has been an enriching

experience for us.

The Study team from the NICSI empanelled firm KPMG is grateful to Shri. Anshu Prakash,

Commissioner & Secretary – Panchayati Raj (GoAP); Shri. Bida Gadi, Director – Panchayati

Raj; various Directors of line ministries, District Administration, Panchayati Raj Department,

GoAP and various Line Departments of Arunachal Pradesh for the kind support and guidance

provided during the course of the study phase under ePRI project.

Without the extensive co-operation and involvement of the State officials, compilation of the

Arunachal Pradesh Information & Services Needs findings report would not have been possible.

We are thankful to

1. State Level:

• Mr. Bida Gadi, Director - Dept. of PR

• Mr. Deb Raj, Officer on Special Duty for Director - SIRD

• Mr. Saho, Asstt Director - SIRD

• Mr. Rakesh Srivastava, Asstt. Director - SIRD

• Mr. Tago Basar, Director – Dept. of Agriculture

• Mr. Talem Tapok, Mission Director - NRHM

• Mr. D. Paduyang, Nodal Officer - NRHM

• Mr. C. D. Mungyak, Senior Scientist - Dept. of IT & Science and Technology

• Mr. Alok Tagi, Director – Dept. of Horticulture

• Mr. Jini, Director – Dept. of Land Management

• Mr. C.L. Tungkhang, Director – Dept. of Planning (State Plan)

• Mr. Pallav Dey, Joint Director – Dept. of Planning

• Mr. Jokey Angu, Director – Dept. of Rural Development

• Mr. K. Bori, Deputy Director – Mid Day Meal

• Mr. M. Rina, Deputy Director – RMSA

• Ms. M. Pertyin Loyi, Joint Director – Dept. of Social Welfare

• Mr. D.K. Dinglow, Joint Director – Dept. of Sports and Youth Affairs

• Er. Tomo Basar, Director SSW – Dept. of PHE

• Er. A N Singh, Director (Communication and Capacity Development Unit) – Dept. of PHE



• Mr. T. Welly, Chief Engineer – Dept. of Rural Works Development

2. Upper Subansiri District:

• Mr. H. Ruja, P.D. DRDA

• Mr. S. Timba, District Planning Officer

• Mr. T. Bodung, EAC-cum-BDO, Department of Rural Development

• Mr. T. Nalo, CDPO, Department of Social Welfare

• Smt. P. Karlo Nguso, BDO

• Mr. R. Nguso, DF&CSO – Department of Food & Civil Supplies

• Mr. Milan Lego, DIO, NIC

• Mr. Migo Bagra, DDSE – Department of School Education

• Mr. R. Chelin, DA, Panchayati raj

• Mr. Tagio Kodak, NGO – Support Resource Professional

• Mr. Dusa Lida, District Agriculture Officer

• Dr. T. Taki, Senior Medical Officer, Dept. of Health Services

• Dr. Riba, DCHO

• Mr. Milan Lego, DIO

• Mr. Karyom Doji, District Horticulture Officer

• Dr. T. Raji, HDO – Dept. of Land Management

• Mr. Nabu Chokar, Assistant Project Officer – Agri & Allied, DRDA

• Mr. Mago Neji, ADEO, Mid Day Meal

• Mr. S. K. Bose, Co-ordinator, DICE

• Mr. Albert, ADEO, SSA

• Mr. Moli Tatu, Astt Engg. - PHED

• Mr. Shashi Kumar, Draft Man - PHED

• Mr. Utpal Mohanta, Account Officer - PHED

• Mr. Taluk Rai, Assistant Engineer, Dept. of Rural Works Development

• Mr. Nakab Nalo, ZP Chairman

• Mr. Sushil Nalo, ZP Member, Taliha

• Mr. Pakde Uli, ZP Member

• Mr. Nehru Murtem, ZP Member- Sigin-II

• Mrs Yajum Muri, ZP Member – Pate

• Mrs. Yamje Leriak, ZP Member – Giba

• Mrs. Yakap Lote, ZP Member – Chetam

• Mr. Dumro Bayor, Anchal Chairperson, 7-Signin-I

• Mr. Nikom Mite, Anchal Chairperson, Daporijo



and their concerned officers and staff, for all their help and guidance from time to time

throughout the study.

The study has been conducted by NICSI empanelled firm KPMG with the support of NIC and an

NGO.

The project team consisted of:

1. National Informatics Centre (NIC)

• Mr. Y. Junu Singh (SIO)

• Mr. Tasso Habung (NIC Coordinator)

• Mr. Milan Lego (DIO, Upper Subansiri)

2. KPMG

• Mr. Sharad Nigam

• Mr. Ankit Tyagi

• Mr. Tanveer Singh

3. NGO

• Mr. Tagio Kodak

We would like to express our special gratitude to Mr. Y. Junu Singh NIC-SIO and Mr. Tasso

Habung NIC-Coordinator for their continued involvement, valuable insights into the workings of

the district administration and Panchayats Raj Institutions and their extensive support towards

the completion of this study and compilation of the District report.

We sincerely hope that this report leads to meaningful computerization of the Panchayati Raj

Institutions and translates into an IT driven empowerment of the Panchayats.



Table of Contents

1. EXECUTIVE SUMMARY ........................................................................................................................10

2. SUMMARY OF FINDINGS......................................................................................................................13

3. PROJECT BACKGROUND....................................................................................................................15

4. APPROACH & METHODOLOGY FOR INS STUDY..............................................................................17

4.1 STUDY METHODOLOGY ............................................................................................................................18

4.1.1 Stakeholder consultation ....................................................................................................................18

4.1.2 Identification of interviewee groups....................................................................................................20

4.2 DATA GATHERING TOOLS ..........................................................................................................................22

4.2.1 Interview questionnaires.....................................................................................................................22

4.2.2 Data capturing templates ...................................................................................................................22

4.3 SERVICES IDENTIFICATION METHODOLOGY ................................................................................................23

5. STATUS OF PANCHAYATI RAJ ...........................................................................................................25

5.1 VISION OF STATE PR DEPARTMENT ..........................................................................................................26

5.2 PANCHAYATI RAJ ORGANIZATION STRUCTURE (LEVEL,DESIGNATION) ........................................................27

5.2.1 State PR Department .........................................................................................................................27

5.2.2 Panchayati Raj Institutions .................................................................................................................27

5.3 DEVOLUTION STATUS ...............................................................................................................................29

5.3.1 Funds, Functions and Functionaries ..................................................................................................29

5.3.2 Status of Activity Mapping ..................................................................................................................30

5.3.3 Challenges..........................................................................................................................................31

5.4 PR GOVERNANCE....................................................................................................................................36

5.4.1 Functional Areas ................................................................................................................................36

5.4.1.1 Planning...........................................................................................................................................36

5.4.1.2 Monitoring and Implementation .......................................................................................................38

5.4.1.3 Accounting.......................................................................................................................................39

5.4.2 Extent of PRI involvement in Schemes ..............................................................................................40

5.4.3 Participation in Committees................................................................................................................42

5.4.3.1.1 District Committees ......................................................................................................................43

5.5 BEST PRACTICES & KEY LEARNING RELATED TO PANCHAYATI RAJ GOVERNANCE .......................................44

6. INFORMATION AND SERVICES NEEDS .............................................................................................45

6.1 I&S NEEDS OF STATE PR DEPARTMENT AND OTHER LINE DEPARTMENTS ..................................................46

6.2 I&S NEEDSOF PRI(ZP/BP/GP)................................................................................................................51

6.3 I&S NEEDS OF CITIZENS ..........................................................................................................................53

7. E-GOVERNANCE READINESS .............................................................................................................60

7.1 INITIATIVES FOR COMPUTERIZATION OF PRI...............................................................................................60

7.2 EXTENT OF INTEGRATION OF NEGP INITIATIVES WITH PRI..........................................................................60

7.3 ICT INFRASTRUCTURE ASSESSMENT ........................................................................................................64

7.4 CIVIL WORKS ASSESSMENT......................................................................................................................65

8 STATE CAPACITY ASSESSMENT ........................................................................................................66

8.1 CAPACITIES, SKILLS AND CAPABILITIES .....................................................................................................66



8.2 TRAINING.................................................................................................................................................66

9 CITIZEN SERVICE DELIVERY................................................................................................................68

9.1 INITIATIVES BY PRIS.................................................................................................................................68

9.2 INITIATIVES BY STATE IMPACTING SERVICE DELIVERY TO RURAL POPULACE .................................................68

10 WAY FORWARD ...................................................................................................................................70

10.1 SERVICES FINALIZED FOR PROCESS RE-ENGINEERING .............................................................................70

10.1.1 Existing Services ..............................................................................................................................70

10.1.2 New Services....................................................................................................................................72

11 ANNEXURE ...........................................................................................................................................73

11.1 LIST OF INTERVIEWEES...........................................................................................................................73

11.1.1 State level.........................................................................................................................................73

11.1.2 District Level .....................................................................................................................................75

11.2 MINUTES OF KEY MEETINGS ....................................................................................................................77

11.2.1 State minutes of meetings of Line Departments ..............................................................................77

11.2.2 District Workshop at District HQ Daporijo ........................................................................................95

11.2.3 District Minutes of meetings at Line Department .............................................................................97

11.2.4 Gram Sabha – SikaRijo..................................................................................................................105

11.2.5 District Workshop – Closure...........................................................................................................106

11.2.6 State Workshop – Closure .............................................................................................................108

11.3 AP GOVERNMENT SERVICES FORMATS.................................................................................................110

11.3.1 Electricity Bill ..................................................................................................................................110

11.3.2 Prime Minister Rozgar Yojana........................................................................................................111

11.3.3 Issue of Identity Card .....................................................................................................................113

11.3.4 Death Report ..................................................................................................................................115

11.3.5 Income Certificate ..........................................................................................................................116

11.3.6 Birth certificate................................................................................................................................117

11.3.7 Ration Card ....................................................................................................................................118

11.3.8 Schedule Tribe Certificate ..............................................................................................................119

11.4 GOVERNMENT ORDER..........................................................................................................................120

11.4.1 Devolution of power to PRIs...........................................................................................................120

11.4.2 Arunachal Pradesh Gazette Order No PR-23/2006, 4th December, 2006 .....................................122

11.5 GLOSSARY ..........................................................................................................................................123

11.6 REFERENCES.......................................................................................................................................127

11.7 BRIEF PROFILE OF STATE COVERED......................................................................................................128



List of Tables

S. No. Table Name Table No. Page

1 Function devolved by

departments as per

Government Order.

Table 5.1 32

2 PRIs Involvement in CSS Table 5.2 41

3 Committees at PRIs Table 5.3 43

4 Challenges / Issues at

the Departments Table 6.1 46

5 Challenges / Issues at

PRIs Table 6.2 51

6 Citizens’ Information

Needs Table 6.3 54

7 Citizens’ Service Needs Table 6.4 57

8 Citizens’ Other Needs Table 6.5 58

9 Status of IT at the

Departments Table 7.1 61

10 List of services Table 10.1 71

11 List of new services Table 10.2 72

12 Statistics of Arunachal

Pradesh Table 11.7.1 129

13 Statistics of Daporijo Table 11.7.2 130



List of Images

S. No. Description of Image Page

1 Map of Arunachal Pradesh 10

2 Tier wise PRI Structure 14

3 Project Timeline 17

4 Project ePRI Arunachal Pradesh Team 19

5 Sika-rijo Gram Sabha 21

6 Services Identification Methodology Diagram 23

7 State PR department 27

8 Organization Structure Zilla Parishad 28

9 Organization Structure Anchal Samiti 28

10 Organization Structure Gram Sabha 28

11 DRDA Process Map 38

12 Status of SDC 62

13 Status of SWAN 63

14 Community Information Centre 64

15 Map of Arunachal Pradesh 128

16 Map of Upper Subansiri 130



1. Executive Summary

The Ministry for Panchayati Raj, GoI has taken an initiative to execute an e-Governance

programme supporting Panchayati Raj in India and to study the level of devolution of powers to

Gram Panchayats across the country. Ministry of Panchayati Raj, GoI is proposing e-PRI as a

Central Sponsored Scheme and is proposing to equip all three levels of Panchayats namely

Zilla Panchayat, Anchal Samiti and Gram Panchayat with ICT infrastructure, Broad band,

Trained manpower so that all the Central Sponsored Schemes can be effectively monitored and

provide effective governance.

This report will highlight the need of the citizens of the state Arunachal Pradesh in terms of

Information related to schemes and services executed by the various line departments and their

need for delivery of services through the Panchayati Raj Institutions existing in their localities.

This report details about the various findings and aspects of the study of roles and

responsibilities of Panchayats at various level for execution of services and schemes,

requirement of infrastructure and its present status and readiness of the state Arunachal

Pradesh for

computerization.

The methodology

adopted by the project

study team during the

state visit was to set

expectations of the

stakeholders, identify

the Interviewees and

gather relevant data

and form formats

related to the

department / schemes

through interviews,

focused group

discussions and gram

sabha.

The section on Panchayati Raj in this report highlights about the status of the Panchayati Raj

System in the State of Arunachal Pradesh. It provides the details about the three tier system of

PRIs of the state, the devolution of the Funds and Functions and Functionaries. Arunachal

Pradesh is one of the last states to enact Panchayat Raj Act as required by the 73rd

Constitutional Amendment. Panchayats in the state are almost defunct due to lack of funds,

Figure 1.1: Map of Arunachal Pradesh



without functionaries being transferred from line departments and lack of devolution of functions/

power. Also awareness among the people as well as PRI members is considered to be low

about the various central sponsored schemes, powers and provisions of Panchayati Raj Act.

When it comes to the involvement of the PRIs in terms of planning, monitoring, implementation

and accounting, PRIs are only involved in few schemes from the entire list of CSS that was

considered for this study. The CSS where there is an involvement of the PRIs are NREGA, IAY,

SSA, TSC, BRGF and AWRSP.

The section on Information and Services Needs covers the Information and Services needs of

all the stakeholders, from the line departments implementing the Centrally Sponsored Schemes

(CSS), to the Panchayat members and the citizens of Arunachal Pradesh. As of now no

government to citizen services are being delivered by the PRIs. Therefore, all the services

identified for re-engineering are currently being delivered by the line departments. These service

have been identified on the basis of consultation with the State and District Administration, Line

Departments and PRIs.

e-Governance readiness is an important indication of the progress of the various initiatives

taken by the Department of Information Technology, Science & Technology as part of the

National e-Governance Plan by Department of IT, Government of India. It talks about the status

of State Data Centre (SDC), State Wide Area Network (SWAN), and CSC apart from the various

Capacity building being done at the line departments. The State of Arunachal Pradesh has a

Roadmap for Capacity Building, and the status of all the MMPs like SWAN, SDC, CSC are

either being rolled out across the state or are at a nascent stage.

With respect to e-Governance readiness the state of Arunachal Pradesh is fairly unprepared.

While some IT initiatives have been undertaken in the past, none of them have been able to

make any significant impact. The government had started the Community Service Centres

(CICs), for delivery of certain government to citizen services, but currently most CICs are not

operational in the state Arunachal Pradesh. Very limited IT initiatives have been undertaken

across the state Arunachal Pradesh. Moreover, there is lack of basic Infrastructure like lack of

Power, telecommunication connectivity etc which hampers the progress of the IT initiatives in

Arunachal Pradesh. The section seven in the report talks about the capacity assessment of all the PRIs,

administrative staff and technical professionals. This section covers skills, capabilities and

training of these people across the state. The PRIs in Arunachal Pradesh have to be trained not

only in using the IT tools, but also about their functions, their roles and responsibilities, about

the various Central Sponsored Schemes. Since the PRIs in the districts of Arunachal Pradesh

are still not trained in using the IT tools, the state has taken an initiative of creating a Technical

Support Group in the form of State Institute of Rural Development (SIRD) to impart the requisite



trainings. The SIRD gives training to PRIs for awareness about the CSS, use of IT, their roles

and responsibilities towards citizens, etc.

For the Citizen Service Delivery of various G2C services the state had taken an initiative to set

up the CICs, which are currently defunct. As of the now there is minimal role of PRIs in the

citizen service delivery process.

There is considerable merit in involving PRIs of Arunachal Pradesh in delivering the citizen

centric services but they need support in the form of funds and manpower. Currently, the State

Government intends to review the impact of the devolution of the functions to the PRIs and then

based on the consequences would decide on the devolution of the other two powers; funds and

the functionaries. The line departments are waiting for the Government orders to devolve the

funds and the functionaries to the PRIs.



2. Summary of Findings

The conclusion of the Arunachal Pradesh project study has been summarized in the findings

detailed below:

• During the study team found that the devolution of powers to PRIs has not taken place in the

state. Activity mapping of 29 subjects has been undertaken however it is not implemented

yet. (Refer: Section 5.3)

• At the district level, there is no clear mechanism for complaint handling. As no written

complaints are submitted to the department it becomes difficult to track the grievances. No

complaint tracking mechanism has been adopted. (Refer: Section 6.3)

• Some of the CSS are not yet implemented in the district due to the unavailability of state

share as per the scheme guidelines. (Refer: Section 5.3.3)

• PRIs are actively involved in BRGF scheme and to some extent in planning and monitoring

of the NREGS and Hariyali schemes under the DRDA. Apart from this PRIs do not have

much role in any of the CSS so primarily PRIs are not involved in any CSS; also they are not

aware of some of the CSS like PYKKA (Panchayat Yuva Kreeda aur Khel Abhiyan). As per

the team’s discussion with the Joint Director of Sports and Youth Affairs Mr D.K. Dinglow,

the sports department has funds for the sports activities, but they are not receiving any

appropriate proposals to which funds can sanctioned while at districts there are no

department of Sports and people are not aware of the scheme. Hence funds are kept

unutilized by the department. (Refer: Section 5.4.2 and Section 6.3)

• At the district level, PRIs do not have any premises where they can function; this leads to

lack of coordination with the line departments which create a communication gap between

them. Also PRIs are not provided with regular staff to function, a few ZPMs have hired some

staff at their own expenses. (Refer: Section 6.2)

• During the study, team found that the guidelines of the schemes should be made State

specific specially in consideration with Arunachal Pradesh, as in IAY the funds provided in

schemes for up gradation and new construction is very low with the actual investment as

needed in the state of Arunachal Pradesh. Due to the geographic location of the state,

transportation cost of the material is very high, as places are at far distances which are not

connected through proper roads, hence transporting a single cement sack would cost

around seven times of the actual cost. (Refer: Section 6.1)

• The state lacks in ICT infrastructure, earlier CICs were functioning in 57 blocks, now most of

these have been defunct due to the expiration of annual maintenance contract with NIC.

Also due to geographical feature of this state some of the CICs were provided at locations

which were at a high altitude. In such cases, due to lack of power supply, generator sets



were provided which required continuous kerosene supply. The kerosene supply could not

be maintained on an ongoing basis and the CICs had to be shut down. (Refer: Section 7.3)

• In Arunachal Pradesh, PRIs do not have any source to generate revenues and taxes.(Refer:

Section 5.3.1)



3. Project Background

Panchayati Raj Institutions (PRIs) in India are a homegrown effort to decentralize government to

promote greater participation by the ordinary public in their own governance. This process of

democratic decentralization was set in motion with the Constitution (Seventy Third Amendment)

Act passed by the Indian Parliament in 1992, which enabled decentralized governance through

PRIs in rural areas.

PRIs function at the village, intermediate (block) and district level. There are approximately 1751

Gram Panchayats at the village level, 150 Anchal Samitis at the block level and 16 Zilla

Parishads at the district level. There are around 9215 elected representative’s at all three tiers.

PRIs offer India’s rural villagers an opportunity to participate in village planning processes, to

engage with the various developmental schemes being implemented by the Government and to

interact with their elected representatives directly to ensure that their interests are being

effectively served and their money properly spent.

While PRIs are an excellent initiative but have so far remained in theory, reality has been less

positive, as many PRIs have been criticized for poor representation, failure to implement the

participatory decisions of their constituencies and mismanagement of funds. In this context,

citizen participation in Panchayat institutions is more meaningful when people have the

information to make informed choices and to participate in decision-making processes based on

facts, not rumors and half-truths.

The PRIs are also saddled with the problems of inadequate capacity vis-à-vis physical and

financial resources, technical capabilities and extremely limited computerization. This has

limited the usefulness of PRIs as the preferred delivery channel for the schemes of State and

Centre as well as for citizen services.

Computerization and IT enablement of government functioning has received a high impetus with

the implementation of the National eGovernance Plan of Government of India and various

states have realized the importance of eGovernance. This has led to a concerted thrust towards

computerizing the functioning of the state line departments in most of the states. The result of

this is cognizable and has brought in its wake significant efficiencies in the departmental

functioning.

While some computerization efforts for PRIs have been made by NIC over the years;

unfortunately, the eGovernance revolution sweeping the country has not touched the PRIs yet in

significant measure. The Government of India in association with the Ministry of Panchayati Raj

has realized this and decided to take up the computerization of PRIs on a mission mode basis.



The Ministry for Panchayati Raj is keen on executing the computerization of PRIs in a fast track

and time bound manner. To achieve this MoPR in association with NIC has conceptualized a

nation-wide study to take stock of the needs of citizens as well as various government entities

involved in the delivery of developmental schemes and services. This study is expected to result

in drafting the requirements of computerization for PRIs across the country and is being

undertaken across 27 states within duration of 23 weeks.

This initiative poses unique challenges, as the coverage of the programme is in itself

unprecedented not only in India but perhaps globally too. The geographic and demographic

coverage of the programme, therefore, makes it a challenging initiative to rollout.

In addition, the level of devolution of powers to Gram Panchayats across the country varies

depending upon the administrative arrangements in a particular State. This implies that the

services that could be delivered to the citizens by Village Panchayats in one State could differ

from another. Consequently, design of the process re-engineering, computerization and

capacity building programme would face significant challenges. This also leads to related

challenges around stakeholder’s involvement in the programme.

This project entails carrying out the following three activities:

1 Identification of Information and Services Needs of Stakeholders

2 Process Re-engineering and

3 Preparation of Detailed Project Report for the MMP

The project execution primarily was carried out across the following levels:

1 Ministry of

Panchayati Raj (or

‘Ministry’) level

2 State level

3 Zilla Panchayat level

4 Block Panchayat

level

5 Village Panchayat

level

Figure 3.1: Tier Wise PRI Structure



4. Approach & methodology for INS study

It is important to have a well defined approach and methodology for executing a project of this

magnitude in the desired timeframe. Accordingly, a four phase approach has been designed as

illustrated below:

Figure 4.1: Project Time Line

The Initiation and Planning phase (Phase I) primarily focused on setting the tone for execution

of the project. The key outcomes of this phase were identification of stakeholders, the

consultation mechanism with the stakeholders and formalizing the deliverable templates. During

this phase data gathering tools and templates were also prepared, which were targeted on

focused information capture.

The INS Needs assessment phase (Phase II) involved interaction, including a survey, with the

identified stakeholders. This phase resulted in forming an understanding of the needs of the

stakeholders and helped in identification of the services. The citizen centric services that are

currently being delivered through PRIs and the services that are expected to be delivered

through PRIs were also identified and studied.

The Process Re-engineering phase (Phase III) would entail the in-depth analysis of the

identified services and creating As-Is process document. This will lead to the To-Be scenario,

where the services would be re-engineered for optimizing the efficiency and effectiveness of

service delivery.



The DPR preparation phase (Phase IV) will be the eventual outcome of the study where apart

from State specific DPR, a national DPR would also prepared. This national DPR would be

shared with the states to enable them to directly undertake implementation of e-Governance in

Panchayati Raj Institutions.

The following sections details the approach and methodology adopted during the INS Study.

4.1 Study Methodology

As part of the planned activity, the Project study team visited the State of Arunachal Pradesh

and executed the following activities to gather inputs from the various Stakeholders:

• Preparing State-wise lists of interviewees for the above interviewee groups1

• Assessing current state of e-Governance initiatives, ICT infrastructure, activity mapping,

CSS etc. at State and district level

• Studying the selected sites at Block and Village Level

• Process & Need Assessment to understand As-Is process of service delivery

• IT Assessment to understand what functionalities existing initiatives serve

• Capacity Assessment to understand current capacity gaps

• Infrastructure Assessment to understand utilization and purpose

4.1.1 Stakeholder consultation

Establishing Project Core Team:

A Project Execution Unit (PEU), comprising of representatives from MoPR, NIC and the

agencies appointed, has been set up as a core team. The PEU is the core team at the central

level entrusted with tasks such as identification of various stakeholders, orientation of the field

teams, establishing reporting and escalation mechanisms, providing ongoing guidance and

support. PEU is responsible for the co-ordination of the designated field teams for each of the

states/UTs undertaking the INS Study. The PEU identified a set of about 30 centrally sponsored

schemes spread across 11 CLMs that should be taken up for study. The criterion used for

selecting these schemes was that there should be an existing or envisaged role of PRIs in the

scheme execution.

1 Interviewee groups: Panchayat Officials, State Administration and District Administration

Officials, NIC, State Institute of Rural Development, NGO – Support Resource Professional,

Villagers, Teachers, Various CSS Coordinators/ Implementation Staff (SSA, NRHM)



Central Line Ministry Study:

The project had a National Kick-off chaired by the Secretary, Ministry of Panchayati Raj and

attended by senior officials from various stakeholder line ministries. A group of 12 consultants

was formed to conduct this study over a period of 2 weeks. The group was oriented by the PEU

regarding the objectives of the study and the project. The PEU organized the group into three

teams and assigned the CLMs to them. The teams were responsible for interviewing

stakeholders from the Central Line Ministries (CLM) to capture information relating to the

implementation of the Centrally Sponsored Schemes (CSS) and to understand the expectations

of the CLMs from the ePRI project.

Field study for identifying INS needs of Citizens:

The field teams comprise of the SIO of the state Arunachal Pradesh, DIO of the District, the

team of consultants and the domain experts drawn from NGOs. The study was conducted

across all the three tiers of Panchayati Raj administration, namely District / Zilla Panchayat,

Block Panchayat, Gram Panchayat, which led to the Identification of information and services

needs of citizens.

Initially the field team

held discussion with

the State Panchayati

Raj department to gain

the knowledge of the

PRI framework

established by the

State under the State

Panchayat Raj Act.

Field teams gathered

information on various

schemes, centrally or

state sponsored, that

were being provided to

the citizens, using

questionnaires and discussions with various State line departments.

Field teams also met support departments and agencies such as Department of Information

Technology, Rural Development Agency, State Institute of Rural Development (SIRD), SCA

handling SWAN, CSC etc, for the assessment of the existing technology infrastructure being

implemented within the state. Field team observed and examined various artifacts such as the

Figure 4.2: Project ePRI Arunachal Pradesh Team



department annual report, citizen charters, status reports for the projects under implementation,

accounting and monitoring reports etc., to support the captured information and discussions.

Field team spent approximately two weeks at the state level to collect required information for

the study.

The team interviewed the Nodal officers of the line departments of the Centrally Sponsored

Schemes at the State level, Director (Panchayati Raj) and the Director and Assistant Director

(SIRD) who provided valuable information about the State for the project study. The team

received apt guidance from the Commissioner (Panchayati Raj) Mr. Anshu Prakash.

After gathering the relevant information at the State level, field team moved to District Upper

Subansiri to continue with a similar exercise of collection of the information on the existing

schemes and services and their delivery modes to the beneficiaries. Key officials met in the

district administration included the Additional Deputy Commissioner, Extra Assistant

Commissioner, DPO, PD-DRDA, Zilla Parishad Chairperson and various committee formed

under the State Panchayati Raj Act. Field team, wherever possible, also attended the committee

meetings to understand the ground work being undertaken by the committees. Field team spent

about two weeks at the district level to collect the required information for the study.

At the Block Panchayat and Village Panchayat level the field teams, apart from interacting with

the government officials also undertook interactions with the villagers by organizing a gram

sabha and discussions with focused groups. The team attended a Gram Sabha at Sika Rijo and

met the relevant stakeholders to understand their needs of new services and the actual

implementation of various schemes at the ground level. Team also meet the common villagers

and inquired about their wish list from the Panchayat. The teams later translated the villager’s

wish list into new services that can be offered through PRIs.

Field team also enquired at each level about the existing technology and related infrastructure

such as buildings, electricity availability, network connectivity etc.

4.1.2 Identification of interviewee groups

The PEU identified the various interviewee groups. Questionnaires and data gathering

templates for these interviewee groups were also prepared.

The field team customized this and prepared comprehensive list of interviewees based on

discussions with state level stakeholders including state and district/block administration. The

list included the following key people:

• Directors, Joint Directors, Assistant Directors of the Centrally Sponsored Scheme line of

departments: Department of Agriculture Department of Horticulture, Department of Social

Welfare, Women & Child Development, Department of Rural Development, Rural Works



Department, Department of Public Health Engineering, Department of Land Management,

Department of School Education, Planning Department, Department of Health Services,

Department of Sports & Youth Affairs and Department of IT

• Panchayat Officials: Zilla Parishad Chairman, Zilla Parishad members, Anchal Samiti

Chairpersons, Anchal Samiti members, Gram Panchayat Chairpersons, and Gram

Panchayat Members. (Refer: Section 11.3.3)

• District Administrative Officers: Additional Deputy Commissioner, Extra Assistant

Commissioner, District Planning Officer (DPO), Project Director – District Rural

Development Agency (PD-DRDA), Deputy Director of School Education (DDSE), Executive

Engineer – Public Health Engineering Department (EE-PHED), Executive Engineer – Rural

Works Development

(EE-RWD), District

Agriculture Officer

(DAO), Director –

National Rural Health

Mission (NRHM), Block

Development Officers

(BDO) of Giba,

Daporijo and

Dumporijo, District

Medical Officer (DMO)

(Refer: Section 11.3.3)

• National Informatics

Centre (NIC): State

Informatics Officer

(SIO), District

Informatics Officer (DIO) (Refer: Section 11.3.1 & 11.3.2)

• NGO – Support Resource Professional

• Villagers, Teachers, Various CSS Coordinators/ Implementation Staff (SSA, NRHM), Village

Organizations (VOs), including voluntary organizations, to obtain greater clarity on the

information and services needs of the rural citizens.

Figure 4.3: Sika-rijo Gram Sabha



4.2 Data gathering tools

To carry the research, a strategic approach of collecting data is followed. A common set of

questionnaire for the different tiers of Panchayati Raj Institutions, Central Line of Ministries,

State Level Line Departments at State Capital, District Level Questionnaire and Gram

Questionnaire, are designed to capture responses from the identified interviewees. (Refer:

Section 11.2)

The team visited concerned Line departments at the State Capital Itanagar and nearby

Naharlagun and filled inputs provided by the identified interviewees in the State level

questionnaire.

The team visited concerned Line departments at the District Upper Subansiri and filled inputs

provided by the identified interviewees in the district level questionnaire. Similar exercise was

done at the Block level and the questionnaires are filled with the inputs provided by the

concerned interviewees.

The feedbacks from the Gram Sabha’s participants are filled in the Gram level questionnaire

(Refer: Section 11.2.3) and their wish list of the services identified is captured. After the Gram

Sabha, a memorandum was submitted to the team by the Anchal Samiti members to highlight

their problems. (Refer: Section 11.)

4.2.1 Interview questionnaires

Exhaustive templates were formulated by the PEU team based on the project scope and the

information required. These templates were then circulated to the field teams. All the relevant

information based on the objective of the template was captured by the field teams based on

their interactions with the identified stakeholders. Field teams observed and examined various

artifacts at various levels to support the information captured during the INS Study.

The interview questionnaires were designed to gather information related to the planning,

budgeting, implementation mechanism, fund flow process, involvement of Panchayats, capacity

building requirements and ICT status and requirements for various Central Sponsored Schemes

(CSS) of the concerned line departments. The inputs for these questionnaires were collected

from the identified concerned Nodal officers and staff related to the schemes.

4.2.2 Data capturing templates

A data capturing template was prepared for capturing the existing ICT infrastructure available at

the State Arunachal Pradesh for the PRIs. (Refer: Section 11.2.1.12)



4.3 Services identification methodology

The methodology adopted to identify the services which are being rendered by the Panchayati

Raj Institutions to the citizens is as follows:

i. Identification of services and prepare a list of services from the discussions done at the State

level with identified line departments Nodal officers of the concerned Centrally Sponsored

Schemes.

ii. To find out the status of devolution of 29 Functions in the State. At district level, verify with the

actual status of devolution of functions, identify the functions which involve the PRIs.

iii. Identification of the functions for which Activity Mapping has been done. At district level, verify

with the actual position of activity mapping done for delegating the PRIs.

iv. Evaluation of the type of work done by the PRIs against these functions for which activity

mapping has been done.

v. From the work done by the PRIs, identification of G2C services and consolidate the list of

G2C services delivered by the PRIs.

Figure 4.4: Services Identification Methodology Diagram

The following diagram shows the methodology used by the team to find out the services which

are being rendered by the Panchayati Raj Institutions to the citizens.

These discussions point towards one common issue that Panchayats at all levels do not get any

fund from the Government due to which they cannot provide services to the citizens at the

grassroots level. The State PR department had also confirmed that at present there are no

Question at District

level

Identify at District

level

D1 - Status of devolution of

29 Functions

D2 - Functions for which

Activity Mapping done

D3 - Type of work done

against each Function

included in activity mapping

D4 - List of G2C services

delivered through / by PRI

Derived from D3

List of Services

provided by / through

PRI*

Final List of 15

existing G2C

services

(delivered

through / by

PRI)

Final List of 5

New G2C

services (wish

list derived

from citizen

interaction /

Gram Sabha)



services which are being provided by the PRIs to the citizens. The reason for the non-

involvement of PRIs is that the Government order for the devolution of power came out in the

month of October 2008 (Refer: Section 11.5.1) and so devolution of most of the functions to the

PRIs are still in the planning stage. Also to get the PRIs operational, there is need for availability

of funds to the PRIs and the departments are waiting for the Government order for providing the

funds to the PRIs.

We interacted with the people of village and discussed about their expectations from the PRIs.

The participants highlighted the fact that the PRIs are not providing to them any services at

present. Also to have their expectations for PRIs involvement, they told that they want all

services which the Panchayat members can provide. As the Panchayats are not receiving any

fund from the Government so they are not operational to provide services to the citizens at the

village or grassroots level.

According to our study, there is no service being delivered by the PRIs, however, a list of 19

G2C services have been identified from the umbrella list of services in consultation with the

district administration, line departments, PRIs and citizens. These services were selected during

our interaction in the Gram Sabha as demanded by the citizens of village Sika-rijo.



Objective: The section captures the current assessment of

progress of Panchayati Raj Institutions as institution of local self

governance. This includes vision of State PR department, status of

devolution of powers to PRIs and PR Governance in terms of

planning, monitoring, implementing and accounting. Involvement of

PRI in functioning of schemes is also a part of the section.

5. Status of Panchayati Raj

The assessment of Panchayat Raj

Institutions as institution of local self

governance has been indicated in this

section. This includes the devolution of

powers and governance in terms of

Planning, Monitoring, Implementation

and Accounting. State of Arunachal

Pradesh has a three tier system of

Panchayat Raj Institutions. Village level Panchayats are called Gram Panchayats, Block level

Panchayats are called Anchal Samitis and the District Panchayats are called the Zilla

Panchayat. There are 16 Zilla Parishads, 150 Anchal Samitis and 1751 Gram Panchayats in the

State Arunachal Pradesh. The State has 150 Zilla Parishad Members, 1650 Anchal Samiti

Members and 7415 Gram Panchayat Members.

The State has passed Arunachal Pradesh Gazette under Govt. order NO. PR-106/7(Pt-A) (B)

dated 22nd October 2008 by Mr. Anshu Prakash, Commissioner (Panchayati Raj) (Refer:

Section 11.5.1) which describes the devolution of 29 functions to the Panchayats and

notification of activity mapping. This devolution of subjects and activities mapping is in planning

phase2 and the Panchayat Members are waiting for devolution of funds and functionaries to get

them operational. As per the Additional District Commissioner, the State Government would

analyze the performance of the Panchayats before devolving the powers of funds and

functionaries to them.

The State passed a Government order NO. PR-23/2006 dated 4th December 2006 by Dr. B.S.

Banerjee, Secretary (Panchayati Raj) (Refer: Section 11.5.2) for exercise of powers conferred

by article 243 ZD of constitution of India, the governor of AP constituted District Planning

Committee (DPC) in the districts of Arunachal Pradesh for urban local bodies and rural local

bodies. The committee has the power to expedite in the course of deliberation of the business of

the committee and accept any members as may be necessary.

The terms of reference of DPC shall be:

• To obtain action plan of village Panchayats for PRIs for obtaining various plan project.

• To examine existing district plan or action plan received from the district.

• To consolidate action plan received from PRIs after priority based analysis.

2 Despite the Government Order for devolution of powers to PRIs, the line departments are awaiting

approval from the Chief Secretary for the implementation of activity mapping.



• Any other matter of importance for the district decentralized planning and necessary

expenditure for consideration by the district planning committee.

• The detailed rules and terms of business will be framed by the secretary PR with the

approval of honorable approval of Minister of PR.

All the districts of the state Arunachal Pradesh have constituted the District Planning Committee

for implementations of decentralized planning vide order No: PR-23/2006 dated 4th December,

2006 by Dr. B.S. Banerjee Secretary (Panchayati Raj) (Refer: Section 11.5.2) . The first

meeting of the DPC held at Lower Dibang Valley District in December, 2006. There had been an

amendment in the constitution of the District Planning Committee on 17th April, 2007 as

suggested by the Government of India. The Anchal Samiti Chairpersons are now regular

members of the Committee. Deputy Commissioner has also been made a member. District

Planning Committees are constituted in each district under the chairmanship of respective

Deputy Commissioners. All MLAs of the district and the district heads of the development

departments are the members of the District Planning Committees.

According to the Government order, the Committee is to be vested with the power to approve

schemes that would be confined within a particular district that would not cost more than 10 lakh

each, and could be completed within a timeframe of one year. An amount of Rs 1 Crore has to

be placed at the disposal of each Deputy Commissioner to conceive, plan and execute the

schemes based on the needs of the local people. But actually, the DPC has been constituted to

perform planning, execution and monitoring of Backward Region Grant Fund (BRGF) as State

has received fund for this scheme only. The DPC does not plan for any other work or scheme

as there is no approval for funds flow for proposals which are submitted to the DPC.

5.1 Vision of State PR Department

Government of Arunachal Pradesh has not finalized and officially released any Vision for PRIs

in the state. However a draft vision is under consideration. According to the Director Department

of Panchayati Raj Mr. B. Gadi, the Arunachal Pradesh gazette notifies about activities mapping

for different levels of PRIs and directs for the devolution of power to the different tiers of

Panchayats from concerned line of departments in order to provide G2C services to the

common citizens at the grassroots level in the most transparent and effective manner.

The State Department has long term plans to establish Department of Panchayati Raj in each

districts and provide these with sufficient infrastructure and skilled staff. The department also

intends to engage all the tiers of the Panchayat Raj Institutions in the execution of Centrally

Sponsored Schemes to improve extent of benefit to the rural citizens. Panchayati Raj

Institutions (PRIs) need to be empowered to function as institutions of Self Government and to

prepare plans for economic development and social justice and their empowerment. The State



PR department plans to make the PRIs accountable and provide necessary amendments in

infrastructure and policies to provide efficient and transparent governance.

5.2 Panchayati Raj Organization Structure (Level, Designation)

The Organization structure of the Panchayati Raj is defined in the sections below.

5.2.1 State PR Department

The Arunachal Pradesh State PR department is headed by the Commissioner & Secretary –

Panchayati Raj (Refer: Section 11.2.1.13).

Figure 5.1: State PR department

Commissioner / Secretary

Panchayati Raj

Director

Panchayati Raj

Assistant Director

Panchayati Raj

Ministerial Staff

5.2.2 Panchayati Raj Institutions

There is three tier structure of the Panchayat Raj Institution in the state of Arunachal Pradesh,

namely Zilla Panchayat at the district level, Anchal Samiti at the block level and Gram

Panchayat at the village level.



By virtue of the Arunachal Pradesh Panchayat Raj Act 1997, the Panchayat Raj election poll

was completed on 26th May 2008 and 9215 members were elected for 16 Zilla Parishads, 150

Anchal Samitis and 1751 Gram Panchayats respectively. (Refer: Section 11.2.2.6)

Figure 5.2: Organization Structure Zilla Parishad

At Daporijo, Zilla Panchayat has elected ZP chairperson and members and DC acts as an ex-

officio member of the committee. Zilla Panchayat has only three committees namely, Governing

Body, ZP meeting committee and District Water and Sanitation Committee.

Figure 5.3: Organization Structure Anchal Samiti

Anchal Samiti has elected chairperson and members and also BDO / Circle Officer in the

committee, currently Anchal Samiti of Daporijo has not constituted any committee.

Figure 5.4: Organization Structure Gram Panchayat



At Daporijo GP chairperson has elected members of Gram Panchayat and only two committees

namely Village Health and Sanitation committee and Village Education committee.

5.3 Devolution status

To enable the Panchayat Raj Institutions, the devolution of power of Functions-Funds-

Functionaries is to be done. The State has identified the 29 functions which have been notified

to provide accountabilities to Panchayats and utilize their services as notified in the activity

mapping.

5.3.1 Funds, Functions and Functionaries

The Government of Arunachal Pradesh’s order No. PR-106/7 (Pt-A) (B) dated 22nd October

2008 by Shri Anshu Prakash, Commissioner (Panchayati Raj) (Refer: Section 11.5.1)

notifies of devolution of Functions, Funds and Functionaries of 29 subjects to all three tiers of

Panchayati Raj Institutions. As of now, the activities mapping of PRIs has only been planned

and not implemented at the grassroots level.

Funds

The funds are not being transferred to the Panchayats. There is no involvement of Panchayats

in the fund flow mechanism of the Centrally Sponsored Schemes. As per the discussion with

Director, Department of Panchayati Raj, there is a proposal for starting a 'Panchayat Window' in

the State Budget and it may get included in this budget session and a specific 'Panchayat

Window' may get approved.

The State Finance Commission has been constituted in the year 2003 under Section 138 of the

Arunachal Pradesh Panchayat Raj Act, 1997. The SFC has been re-constituted vide order No:

PR- 75/2003 dated 22nd September 2005. The one man State Finance Commission is to

recommend measures for allocation of funds to Panchayat Raj Bodies, the determination of

taxes, duties, tolls and grants- in-aid to Panchayat Raj Bodies etc. State government had

received Eleventh Finance Commission (EFC) fund and the funds of Twelfth Finance

Commission (TFC) have been received this year.

a) Devolved functions

The PRIs are not generating any fund from the functions devolved as the devolution has not yet

been implemented and PRIs are not involved in any activities.

b) Taxes collected

PRIs are not collecting any money or taxes as the financial devolution has not been done nor

specific Financial Rules have been created for enabling PRIs to collect any form of taxes.



c) Other sources of revenue

There are no sources by which PRIs can generate any revenue to establish as a funding

source.

Functions

The Government Order for Activity Mapping covers devolution of 29 Subjects to different tiers of

Panchayats. The functions in terms of planning, implementation, monitoring, reporting and

coordination/control are stated in the activity mapping document but are not yet devolved to the

Panchayati Raj Institutions. The devolution of Functions and Activity Mapping has been planned

but not implemented so the Panchayats are virtually defunct. Also, no staff and finances have

been provided to carry out the activities related to the functions.

Functionaries

In the state, the devolution of functionaries has not been done to PRIs. The involvement of the

Panchayat Raj Institutions by the departments is still in the planning stage. Currently ZP

chairperson has himself hired some of the local people as staff to do the regular activities of the

office and sometimes the ZP takes assistance of the respective line departments.

As per the Government order for Activity Mapping (Refer: Section 11.5.1) at Gram Panchayat

level, the Circle Officer will function as Member Secretary to run the office with available

ministerial staff and transferred field level staff from line departments. At Anchal Samiti level, the

Extra Assistant Commissioner/SDO will function as Member Secretary to run the office with

available ministerial staff and transferred field functionaries. At Zilla Parishad level, the

Additional District Commissioner as Member Secretary with Circle Officer (Panchayati Raj) to

run the office with available ministerial staff and DRDA functionaries.

For the line departments, it is mentioned in the Government Order No. PR-106/7 (Pt-A) (B)

dated 22nd October 2008 by Shri Anshu Prakash, Commissioner (Panchayati Raj) (Refer:

Section 11.5.1) that department field functionaries will work in close co-ordination with PRIs

and the attendances will be certified by the Member Secretary of Anchal Samiti for release of

salaries by their respective department.

5.3.2 Status of Activity Mapping

In 2003, State had taken initiatives to devolve the power to PRIs vide order no. PR- 75/2003,

dated 3rd July 2003 in which detailed activity mapping was done for the departments of

Agriculture, Animal Husbandry & Diary Development, Power & Energy, Education, Vocational

Education & Adult Education and Social Welfare to allocate the responsibilities to PRIs but this

could not be employed.



Presently, Activity Mapping has been undertaken in Arunachal Pradesh; however it is not yet

implemented. The Arunachal Pradesh Activity Mapping Order 2007 was released by the Chief

Minister on 25 October 2007 and the Government Order for devolution of 29 subjects of Activity

Mapping was issued on 21 February 2008 (Refer: Section 11.5.1).

Earlier the proposal was for Activity Mapping of 37 subjects covering 20 departments, however

it was revised for the state and Government Order was issued for devolution of 29 subjects

under the Eleventh Schedule of Government of India covering the same 20 departments. The

Director, Department of Panchayati Raj has advised the Head of Departments to engage PRIs

as per the Activity Mapping notification for the devolution of Functions-Funds-Functionaries to

PRIs. As of now, the PRIs are defunct due to lack of funds, without functionaries being

transferred from line departments and lack of devolution of functions/ power.

One-man Otem Dai Committee appointed earlier has submitted a report on activity mapping

giving details of the various activities in respect of 17 Departments for devolution of powers to

PRIs. The State Finance Commission also in the Interim Report identified various Departments

for devolution of financial powers and augmentation of financial resources. Both the reports

were discussed in a meeting with the concerned Heads of Department on 14th May, 2007. The

approval of the Government will be obtained further on the various activities to be taken up in

this regard.

5.3.3 Challenges

In the State some of the Central Sponsored Schemes could not be executed due to lack of

funds from state government as per the guidelines. As in National Land Resource Management

Programme (NLRMP) of Department of Land Management has not been executed as the State

Government has been asked to contribute its share in the ratio 50:50 which has been changed

from the funding pattern of 90:10. The State was unable to provide its share for this scheme as

per the guidelines (Refer: Section 11.2.1.6 Land Management Questionnaire). Similarly, the

State has not contributed sufficiently in the execution of the Mid Day Meal scheme, instead of

supply of food for one-year; the department is receiving funds sufficient for four-months only.

National Rural Health Mission scheme also had to face the same problem, only half fund has

been provided.

During the interaction with PRIs, team found that they are not aware of their roles and

responsibilities, as proper assistance is not provided by the district administration. PRIs are not

technically equipped and require capacity building for the domain understanding in Planning,

Monitoring, Accounting, IT and Non-IT infrastructure.

PRIs do not have any premises or office to operate from and also they are under staffed. There

is no mechanism at the line departments to provide any handholding assistance to the PRIs,



due to which the PRIs are not able to clarify their issues related to functioning with any of the

line departments. Also PRIs has no sources of revenue generation, however team found that in

some places Anchal Samitis has been assisting the respective department in revenue

collection.3

SIRD remains the only training agency and there is a need felt for involvement of concerned

primary stakeholders in the process of training and capability building, for example all the

training interventions under PMEYSA are designed and implemented by SIRD with minimal to

nil involvement of the PMSA Core Committee. There are no district level agencies to carry

further the training that is provided to the PRIs. The other major challenge in this regard is that

so far there has been no evidence of any evaluation of the capability interventions extended to

PRIs from elected PR members’ perspective which will enable establishment of proper training

methodologies for capability building of PRIs in the state. (Refer: Section 11.2.1.4)

There is lack of coordination between PRIs and respective line departments due to which there

is no proper information flow. The information related to schemes like basis for selection of

beneficiaries, amount of fund received from the Government and communication of problems is

not conveyed in a structure way.

Table 5.1: Function devolved by departments as per Government Order

Activity

mapping

Funds Functionaries S.No Function devolved G No. Dated

Yes/No Yes/No Yes/No

1 Agriculture and

Horticulture

The Arunachal

Pradesh

Gazette, No

97, Vol XV

Nov 5,

2008

Yes No No

2 Land Reforms and Soil

Conversation

The Arunachal

Pradesh

Gazette, No

97, Vol XV

Nov 5,

2008

Yes No No

3 Minor Irrigation, water

management and

watershed

development

The Arunachal

Pradesh

Gazette, No

97, Vol XV

Nov 5,

2008

Yes No No

4 Animal husbandry & The Arunachal Nov 5, Yes No No

3 BDO-Dumporijo states that they are taking assistance of the Anchal Samiti in revenue collection from

Government buildings, market sheds etc.



Activity

mapping



Veterinary dairying &

Poultry

Pradesh

Gazette, No

97, Vol XV

2008

5 Fisheries The Arunachal

Pradesh

Gazette, No

97, Vol XV

Nov 5,

2008

Yes No No

6 Social & Farming

Forestry

The Arunachal

Pradesh

Gazette, No

97, Vol XV

Nov 5,

2008

Yes No No

7 Minor Forest Produces The Arunachal

Pradesh

Gazette, No

97, Vol XV

Nov 5,

2008

Yes No No

8 Small Scale Industries

including food

processing Industries

The Arunachal

Pradesh

Gazette, No

97, Vol XV

Nov 5,

2008

Yes No No

9 Khadi village and

cottage industries

The Arunachal

Pradesh

Gazette, No

97, Vol XV

Nov 5,

2008

Yes No No

10 Rural housing The Arunachal

Pradesh

Gazette, No

97, Vol XV

Nov 5,

2008

Yes No No

11 Drinking water The Arunachal

Pradesh

Gazette, No

97, Vol XV

Nov 5,

2008

Yes No No

12 Fuel and fodder The Arunachal

Pradesh

Gazette, No

Nov 5,

2008

Yes No No



Activity

mapping



97, Vol XV

13 Roads, culverts,

bridges, ferries,

waterways and other

means of

communication

The Arunachal

Pradesh

Gazette, No

97, Vol XV

Nov 5,

2008

Yes No No

14 Rural electrification

and distribution of

electricity

The Arunachal

Pradesh

Gazette, No

97, Vol XV

Nov 5,

2008

Yes No No

15 Non convention energy

sources

The Arunachal

Pradesh

Gazette, No

97, Vol XV

Nov 5,

2008

Yes No No

16 Poverty alleviation

programmes

The Arunachal

Pradesh

Gazette, No

97, Vol XV

Nov 5,

2008

Yes No No

17 Education –primary

and secondary

education

The Arunachal

Pradesh

Gazette, No

97, Vol XV

Nov 5,

2008

Yes No No

18 Technical and

vocational education

The Arunachal

Pradesh

Gazette, No

97, Vol XV

Nov 5,

2008

Yes No No

19 Adult and non formal

education

The Arunachal

Pradesh

Gazette, No

97, Vol XV

Nov 5,

2008

Yes No No

20 Libraries and cultural

activities

The Arunachal

Pradesh

Gazette, No

97, Vol XV

Nov 5,

2008

Yes No No



Activity

mapping



21 Markets and fairs The Arunachal

Pradesh

Gazette, No

97, Vol XV

Nov 5,

2008

Yes No No

22 Health and sanitation

including hospitals,

primary health centres

and dispensaries

The Arunachal

Pradesh

Gazette, No

97, Vol XV

Nov 5,

2008

Yes No No

23 Family welfare The Arunachal

Pradesh

Gazette, No

97, Vol XV

Nov 5,

2008

Yes No No

24 Woman and child

development

The Arunachal

Pradesh

Gazette, No

97, Vol XV

Nov 5,

2008

Yes No No

25 Social welfare

including welfare of

handicapped and

mentally retarded

The Arunachal

Pradesh

Gazette, No

97, Vol XV

Nov 5,

2008

Yes No No

26 Welfare of weaker

sections in particular of

scheduled castes and

scheduled tribes

The Arunachal

Pradesh

Gazette, No

97, Vol XV

Nov 5,

2008

Yes No No

27 Public distribution

system

The Arunachal

Pradesh

Gazette, No

97, Vol XV

Nov 5,

2008

Yes No No

28 Maintenance of

community assets.

The Arunachal

Pradesh

Gazette, No

97, Vol XV

Nov 5,

2008

Yes No No

.



5.4 PR Governance

PR Governance involves the way the Panchayats governs itself. In this section the team has

highlighted how the PRIs are involved in the process of Planning, Monitoring, Implementation,

Accounting of various schemes as well as how do they govern themselves?

The team has studied the involvement of the PRIs in a number of Central Sponsored Schemes

(CSS), and also which committees are formed at the District level, village level and what is their

extent of involvement.

5.4.1 Functional Areas

This section talks about the involvement of PRIs in Planning, Monitoring, Accounting and

Implementation of the various CSS schemes. The PRIs in the District Upper Subansiri have

minimal involvement in the entire process of planning, monitoring, accounting and

implementation. The reason of this is lack of funds, also functions and functionaries not been

transferred to them by the department.

5.4.1.1 Planning

This section is covering two parts, planning according to the CSS schemes and non-scheme

wise.

Scheme Wise

PRIs are only involved when making plans for the BRGF CSS, and also when they have to

submit the plans to the Governing Body meeting as convened by the DRDA for its CSS

schemes like NREGA, IAY, SGSY, and IDWP (Hariyali).

Role of PRIs – In District

The PRIs should be involved in all the Centrally Sponsored schemes as per the guidelines and

should be delivering the citizen centric services to the citizens at the grassroots level.

However, plans are made by Panchayat for NREGS, BRGF, Hariyali and IAY schemes only. For

other schemes they are only involved in monitoring of the work. As some of the regions are very

far off and also not connected by proper roads, it takes 3-7 days of foot march to reach to the

destinations from some places which leads to delay in preparation of the plan. There is no

standing committee for planning purposes, however, it is need based and scheme like IWDP

have ZP meeting committee in which DC & ZP- chairperson are member secretary for the

approval of the proposal. Further there is a governing body meeting committee for

NREGA/SGSY/IAY. The PRIs are involved in the planning process while submitting plan for

these committees, viz. District Water and Sanitation Committees, District Planning Committee,



and Governing Body for DRDA implemented Centrally Sponsored schemes.(Refer: Section

11.2.2.7)

As per the process flow for planning, Gram Panchayat Members submit the proposals in Gram

Sabha. The Gram Panchayat Chairperson approves them and forwards these to the Anchal

Samiti. The approved proposals are consolidated and selected by Anchal Samitis at Block

levels. These are forwarded to the ZP at district which incorporates these selected proposals in

District Plan, which are then sent for the approval to the ZPM meeting/Governing body meeting.

All the plans are submitted manually by all tiers of PRIs as there is no usage of computers or

skilled professional available.

At the district level, District Planning Committee (DPC) constitutes of 80 percent of elected

representatives of ZP and the remaining 20 percent include of following members:

• MP of the Area

• MLA of the district

• HoDs

• Project Director of DRDA

• District Statistical Officer

• Officer from the lead bank in the district

• District Planning Officer

The DPC is currently involved in the BRGF scheme only, where it obtains the various action

plan of village Panchayat for PRIs. They examine the existing district plan or action plan

received from the district and consolidate the action plan received from PRIs after priority based

analysis. There is no usage of computer systems at the tiers of PRIs, due to lack of

infrastructure and skilled manpower. All the submission of plans and reports are done manually.



Figure 5.5: DRDA Process Map

Non Scheme Wise

The Activity mapping document states and defines the role of the PRIs in planning process, but

since the devolution of functions has not been implemented and lack of funds with them the

PRIs are not planning any activity other than their involvement in the few mentioned CSS.

5.4.1.2 Monitoring and Implementation

This section also covers two parts, planning according to the CSS schemes and non- scheme

wise.

Scheme Wise

This section gives details about the roles of PRIs in monitoring and implementation of the CSS

schemes.



Role of PRI at District

The PRIs should use standard methods to communicate their progress report and monitoring

work to the State PR department to perform their implementation and monitoring work

effectively. The PRIs should inform the State PR department for the support needed from the

line department.

PRIs are only involved in monitoring of CSS like BRGF, Hariyali and NREGS. Committees are

formed at various levels which monitor the schemes at village level. Committees like Village

Health and Sanitation Committee (VHSC) which is constituted under the NRHM scheme, and

constitute GP Chairperson as chairman of the committee.

There is a Governing body for BRGF, NREGS and Hariyali, which constitutes of District

Commissioner, ZP-Chairman, Heads of Departments, SBI bank manager and other District

Officers. This committee gives approval in implementation and monitoring of the scheme in the

district. In BRGF only, PRIs are submitting the Utilization Certificates to the State PR

department as per their required format.

Currently there is no usage of IT applications in monitoring of the schemes by the PRIs and all

the reporting is done manually.

Non Scheme Wise

The PRIs are neither monitoring nor implementing any non- scheme work. They do not receive

any funds nor do the have any infrastructure to support the monitoring process. Only the Zilla

Parishad Chairperson has an office at the district to monitor some work and that too which is

under the preview of the CSS.

5.4.1.3 Accounting

This section is covered in two parts, planning according to the CSS schemes and non- scheme

wise.

Scheme Wise

The most important factor in securing financial accountability is the timely preparation and

publications of accounts statements. The State has not implemented the TGS (Technical

Guidance and Supervision) system of the C&AG for auditing and is planning to do so. There is

no separate Public Accounts Committees (PACs) for reviewing audit paras of Panchayats and

also no Fiscal Responsibility Act for elected local authorities. The extent of automation and

computerization of Panchayat accounts is negligible.

The State PR department in Arunachal Pradesh has adopted accrual based system of

accounting. The State PR department does not use any IT applications for the maintenance of



the accounts as they have inadequate staff and acute shortage of skilled professionals. State

department makes the Utilization Certificates whenever fund has been exhausted, it is not on

regular or periodic basis. Currently State PR department has no involvement in implementation

of the schemes with the other State departments except BRGF. The other schemes are handled

by the concerned line departments directly.

The Eleventh Finance Commission recommended that in view of an unsatisfactory system of

accounts and audit with accounting formats not reflecting the changing realities and the lack of

trained staff, the system of accounting and auditing needed improvement under the close

supervision of the Comptroller and Auditor General (C&AG). (Refer: Section 11.2.1.15)

Role of PRI at District

In 2002, the C&AG prescribed receipts and payments formats for PRIs on a modified cash

basis, with a few statements on demand, collections and assets that address critical aspects on

accruals appended to the accounts. The formats depicted all activities listed in the Eleventh

schedule to the Constitution and showed funds transferred to local bodies under various

programmes and schemes. The accounts of the Panchayats are to be maintained by Member

Secretary of the concerned Gram Panchayat.

In the districts, PRIs are beset by shortage of accounting staff and insufficient skills for

maintaining accounts as a result Panchayat accounts are not managed properly. Funds to PRIs

have not been devolved yet, hence PRIs have no involvement in handling the finance of any of

the scheme, and this is done by the concerned department. There is no usage of Information

Technology applications to handle the finance by any tier of PRIs. The auditing of the funds

used by the concerned department for its scheme is done by the C&AG, Assam. (Refer: Section

11.2.2.8)

Non Scheme Wise

No accounting is done by the PRIs for non-scheme activity.

5.4.2 Extent of PRI involvement in Schemes

In Arunachal Pradesh, the PRIs have active involvement in implementation of BRGF, NREGS

and Hariyali; apart from that they have negligible involvement in the implementation of other

schemes. In rest of the schemes planning, implementation and monitoring are done by the

respective line of departments. In schemes like Indira Gandhi National Old Age Pension

Scheme, Indira Awas Yojana, Integrated Child Development Scheme; the PRIs are supposed to

be selecting the beneficiaries but actually they are not involved in this selection. The PRIs

should have privilege to recommend for the selection of teachers under Sarva Shiksha Abhiyan

but in reality they do not have any say in appointment of teachers.



In districts, Panchayats have very minimal involvement in the processing of the schemes.

Citizens at district, block and village level are not aware of all the Central Sponsored Schemes

like PYKKA which is having fund available in the State department of Sports and Youth affairs

but so far no proposal has been received as they have not been intimated about this scheme.

Table 5.2: PRIs Involvement in CSS

S.No. Central Sponsored

Scheme PRIs Involvement in the schemes

1 NREGS Select the list of beneficiaries

2 BRGF Handling the implementation and monitoring of the projects

3 Indira Gandhi Old Age

Pension Scheme

No involvement. The list of beneficiaries is taken from the

waitlist of 2001 survey.

4 Total Sanitation

Campaign Select the list of beneficiaries

5 Hariyali / SGSY

Select the list of beneficiaries and also helps in

implementation and monitoring of the scheme in the

villages.

6 Indira Awas Yojna No involvement. The list of beneficiaries is taken from the


7 PMGSY

No involvement, although as stated by the department that 5

years after completion, monitoring and maintenance of the

roads would be handed over to the PRIs. However, currently

implementation phase of the scheme is going on, which is

handled by the department itself.

8 SSA No involvement

9 MDM No involvement

10 NRHM Selection and recommendation of the ASHA workers

11 PYKKA No involvement in the scheme as well as they are not aware

of this scheme as there is no sports department at Daporijo.

12 ICDS No involvement. The list of beneficiaries is taken from the


13 ARWSP Select the list of beneficiaries.



5.4.3 Participation in Committees

In Arunachal Pradesh, there is no separate parallel body except DRDA which is working as a

separate agency for rural development. DRDA has a Governing body at District level, which

constitutes District Commissioner as the CEO, ZP-Chairperson as the chairperson of DRDA,

Project Director as Member secretary, Head of Departments, SBI bank Manager and District

Officers. ZP Chairman as the chairperson of DRDA has no control over the functionaries of

DRDA. The Panchayats are involved in selection of beneficiaries of the schemes NREGS and

Hariyali which are approved by the Governing body. The PRIs should have been selecting the

beneficiaries for the schemes like IAY, but the departments are still using the waitlist from the

survey conducted in 2001, and as there have been no updation done in the list, due to which

funds does not reach to the genuine citizens.

At Panchayat/Gram level, Village Health and Sanitation committee (VHSC) is formed which

constitutes of Gram Panchayat chairperson and members. VHSC is involved in identifying the

places for the construction of low cost health and sanitation sites in the village. Village

Education Committee (VEC) is also formed at Gram level which constitutes of Gram Panchayat

Chairperson and members, Principal of the school and Teachers. VEC involves in promotion of

public awareness and participation in primary education, assisting in up keep and repairs of

primary school buildings and committee also do recommendation of teachers for the school in

the village, however this is not implemented by the Department due to which there is shortage

of teachers in many schools of the district. One of the reasons for not implementing is conflict in

the appointment of a teacher. Local people may recommend a teacher of their preference who

may not have sufficient qualifications and the department recommends another person from

some other locality but with better qualifications this leads to a conflict due to biasing.

In the districts, there are no standing committees, however it is need based as in scheme like

IWDP which have ZP meeting committee constituted with District Commissioner as member

secretary and ZP- chairperson for the approval of any proposal.



5.4.3.1.1 District Committees

Table 5.3: Committees at PRIs

S.No Committee Name Purpose PRI Level Designation of

PRI Official

1. Governing body Gives approval to the

schemes and handles its

implementation and

monitoring of funds.

ZP – Chairman Chairperson

2. ZP meeting

committee

It is a need based committee,

which is formed in IWDP

scheme for the approval of

the proposal.

ZP Chairperson

3. District Water and

Sanitation

Committee

District Water and Sanitation

Committee prepares the

District Implementation Plan

(DIP) and sends it to the

PHED at the State.

ZP Chairperson

4. Village health and

sanitation

committee

Identifying the places for the

construction of low cost

health and sanitation site in

the village and the

maintenance of the structure.

GP Chairperson

5. Village Education

Committee

Promotion of public

awareness and participation

in primary education,

assisting in up keep and

repairs of primary school

buildings and committee also

recommend the teachers for

the school in the village.

GP Chairperson



5.5 Best Practices & Key Learning related to Panchayati Raj Governance

Arunachal Pradesh was one of the last states in India to issue the orders for the devolution of

powers to PRIs. The Government order for devolution of powers for Functions, Funds and

Functionaries got issued on October 2008 (Refer: Section 11.5.1) and processes are still in very

nascent stage to extract best practices out of them. Till now, there is very minimal involvement

of PRIs in the Planning, Implementation and Monitoring of the Central Sponsored Schemes and

also PRIs does not provide any kind of citizen centric services, hence best practices are yet to

evolve.

Although the Government order for devolving powers to the PRIs has been

done but the PRIs are not functioning as per the guidelines and have very

negligible role in implementation of schemes. The line departments have not

provided staff and resources to the PRIs so the devolution of power is not

complete. The PRIs are not involved in most committees and wherever they

are involved they perform limited role which does not meet their roles and

responsibilities as mentioned in the guidelines. There is very limited

interaction happening between the line departments and the PRIs due to

which communication gap and effective functioning is not there.

Conclusion



Objective: This section covers in depth assessment of

information and service needs of state PR department, line

departments, PRI and citizens. The expectations of various

stakeholders from ePRI project, identified on basis of interactions with

various stakeholders at state and district level, have also been

discussed.

6. Information and Services Needs

The assessment of Information and

Services needs of all the stakeholders

was carried out by the team by

conducting meetings with the identified

government officials across the State,

District, Block and Village. The

citizens’ needs were assessed by

conducting Gram Sabha and Focused

Group Discussions.

At the State level, team met with Directors of Panchayati Raj, Rural Development, Planning, IT

and Science & Technology, SSA Rajya Mission, NRHM, Education, Agriculture, Sports, Social

Welfare, Chief Engineer - PHED, RWD, SIRD

At the District Level, team met with ADC, EACs, DPO, PD-DRDA, DDSE, EE-PHED, EE-RWD,

DAO, NRHM, BDO, DMO.

At PRIs, team met with ZP Chairman, ZP members, AS Chairpersons, ASM, GP Chairpersons,

GPM.

Team also gathered the information from the Villagers, Teachers, Various CSS Coordinators/

Implementation Staff (SSA, NRHM).

The needs of the line departments are centered on the following:

• Real time tracking of the physical and financial progress of works

• Convergence of departments

• Progress reviews and reporting of the information to the higher management.

The needs of the PRIs are centered on the followings:

• To have timely information from the concerned line departments about the Centrally

Sponsored schemes, its guidelines and proceedings related to these.

• Clarification of roles and responsibilities of different tiers of the PRIs.

• Addressing their training needs to handle the CSS and its services.

• Mechanism for reporting the physical, financial progress and manpower related issues to the

concerned officials.

• Proper office or premises to carry out responsibilities.



The needs of the citizens are centered on the following:

• Roles of responsibilities of Panchayats in their localities.

• Information about the Centrally Sponsored Schemes and its benefits.

• Grievances handling mechanism.

• Citizen centric services which can be delivered by the PRIs.

6.1 I&S Needs of State PR Department and other Line Departments

During the interaction of team with the State PR department, gathered the information that the

Executive orders for the devolution of functions were issued only in October, 2008 (Refer:

Section 11.5.1). State PR department is in the process to devolve the Fund, Function,

Functionaries to PRIs.

However, as per the department before implementing this project, proper infrastructure and

basic amenities should be provided to the citizens. As in various districts there is lack of skilled

professionals, infrastructure like roads, transport and electricity without which implementation of

the e-PRI project would be very difficult.

In the State, team found lack of awareness among people of the various central sponsored

schemes running in the state.

Basis our interaction with various stakeholders at the state level, the following information and

services needs arise: (Refer: Section 11.2)

Table 6.1: Challenges / Issues at the Departments

Stakeholder Challenges / Issues Expectation from ePRI

Arunachal

Pradesh PR

Department

1. Lack of basic infrastructure at PRIs.

2. Remote districts in the state lack in basic infrastructure like roads, electricity etc due to which it takes lot of time and money to commute. There are places which need 6-8 days of foot march to reach to the hospital or bank.

3. Districts lacks in basic amenities like road, electricity, schools and hospitals

4. Inadequate skilled manpower at the department.

5. No proper PR department at

1. All level of PRIs should have an office where they can address the local people.

2. Effective facility of online reporting as places are too far off.

3. Data can be entered at lowest level which would be authenticated.

4. Provide repository of information to the PRIs to make effective planning for improving the basic amenities in the district.

5. Provide basic data information requirement related to the progress of works, pending works and extent of corresponding expenses.

6. Provide adequate training to the staff.

7. Awareness of the new schemes to




the district as well as block level.

6. ZP/BP/GP doesn’t have any premises to function.

the common people would be easy.

Health

Department

1. As places are too far off, so taking vaccines for long distant places are not possible due to lack of cold storage facilities there as shelf life of the vaccine is very short.

2. Lack of funds from state for the implementation of the scheme NRHM.

3. Villages are too far off and have very less population (some of them have 2-5 people), so hospitals are not available at each village or the nearby area.

4. ASHA workers believe it to be a government job hence most of them stayed at the District HQ.

5. Hospitals at the district or block do not have adequate infrastructure.

6. Department is using the list of villages as per the survey conducted in 2001 after that no updation has been made.

7. Local commutation is very costly, and no funds for TA/DA are provided, if department calls the ASHA workers for any training. Hence very little strength comes for the training.

8. Lack of skilled professional.

1. Updated information would be provided which would help in effective planning at the ground level.

2. Transferring of information would be easy.

3. Panchayat can recommend the ASHA worker for the village and keep track of the training provided to them.

4. Panchayat can monitor the development of the scheme effectively as well as the infrastructure and basic amenities required in the hospitals.

5. Maintenance of records regarding the attendance of Health Personnel at Sub-Centres/PHC and District Hospitals for payment of their salaries.

Rural

Development

Department

1. Places are too far to keep track of progress of scheme.

2. Department is still using the beneficiary BPL list of the survey conducted in 2001. Since then no updation in

1. Active involvement of PRIs, which makes the scheme implementation effective.

2. Sharing of information would be fast and accurate from the distant places so that the data is updated




the list has been done, which creates problem in distribution of funds to the beneficiaries.

3. Schemes are not state specific as in IAY, as per the scheme 20-30 bamboos are provided to build a house, however in reality 120-130 bamboos are required. Hence department provides the low quality tin shed to each house.

4. As places are very far with no proper road connectivity, hence cost of transportation to those places are very high which in result increase the cost of the material, thereby making the project expensive.

accordingly. 3. Reporting can be done any time on

the progress of the scheme by the Panchayat.

Public Health

and Engineering

Department

1. Lot of political influence in selection of contractor and scheme beneficiary.

2. Department gets few months to built the infrastructure due to climatic conditions of the state.

1. Maintenance of records of the sanitation activities in the district.

2. Transparency in the functioning of the PRIs.

Rural Works

Development

1. PMGSY currently is in the implementation phase, hence Panchayat involvement in monitoring and maintenance will come after the five years of completion. Currently it is being implemented and monitored by the department itself.

1. Maintenance of records. 2. Supervision and monitoring can be

done effectively.

Agriculture

Department

1. Lack of funds from the state. 2. No CSS has been

implemented by the state department.

1. Proper flow of accurate information. 2. Basic data records of the Agriculture

related activities can be maintained by the PRIs.




3. RKVY is in the planning phase while National food mission has not been implemented yet.

3. Approval of beneficiaries identified for RKVY by the Panchayat.

Department of

Information

Technology

1. CSCs, SWAN are under progress in the state.

2. Earlier CICs were working but after the contract expires from NIC they are now closed in most of the places.

3. Lack of skilled persons. 4. Lack of infrastructure like

telephone communications, roads, transportation and electricity etc.

5. Lack of training to the department staff.

1. Flow of information would be fast and accurate.

2. Adequate training to be provided to the staff.

3. Create awareness programs for the local people highlighting the benefits of IT.

Department of

School

Education

1. As per the provision of the MDM, students from Class Ist to Vth will get the food, however practically nobody stops the LKG or UKG students to have the food which results in shortage of food.

2. Panchayat are not involves in selection of teachers, department itself assign the teachers to the school which results in no teachers in many schools at the village level.

3. Lack of funds from State for the schemes

4. Due to lack of funds, school take credit from the local vendor and pay them back when received the funds from the state department.

1. The PRIs need to get themselves actively involve in selection of teachers for the schools.

2. Department keep track of MDM scheme implementation in the school of any village with the help of Panchayat.

3. Maintenance of records of literacy and activities of the villages.




Land

Management

Department

1. No scheme has been implemented

2. No land records apart from government owned.

3. Lack of funds from state. 4. Lack of basic measuring

instruments used for land measurement.

1. Flow of information will be fast. 2. Department can maintain the land

use records of any district in the state.

Sports and

Youth Affairs

Department

1. No regular staff at the districts.

2. No implementation of PYKKA, however department has the funds in its account.

3. Department has not received any good proposal to which fund be sanctioned.

4. No awareness of PYKKA at the district level, as there is no department of sports.

1. Department can get the proposal from the grass root level.

2. Information flow would be very fast. 3. Create awareness programs for the

local people about the new schemes

Social Welfare

Women and

Child

Development

Department

1. Department is using the list of beneficiary of the survey conducted in 2001, from then no updation has been done in it.

2. Biasness in selection of Aganwadi workers by the Panchayat.

3. List of Old age pension beneficiary has not been updated where those who are dead still get the funds from the scheme.

1. Maintenance of records at village level by the Panchayats.



6.2 I&S Needs of PRI (ZP/BP/GP)

As per the Executive orders for Devolution of Functions, Funds, Functionaries to the tiers of

PRIs issued in October, 2008 (Refer: Section 11.5.1), the 29 subjects mentioned in the orders

should have been devolved to PRIs but actually no function has been devolved to the PRIs as

yet. The activity mapping has been undertaken however it is not yet implemented in the state

due to which PRIs are defunct. In district, there are no premises or offices of Panchayat where

meeting can be arranged to discuss the planning of any development activities in the area and

also no regular staff has been provided by the district administration for the regular activities of

the department.

Below are the observations in Districts of Arunachal Pradesh: (Refer: Section 11.2.2.4 &

10.2.2.9)

Table 6.2: Challenges / Issues at PRIs

PRI Level Challenges / Issues Expectation from ePRI

ZP 1. No involvement of Panchayat in selection of beneficiaries.

2. Panchayat is not involved in providing any kind of service to the citizens of the district. Services are generally being handled by the concerned government departments.

3. No funds are provided to the Panchayat.

4. In RKVY, ZP was not involved in data collection for the schemes.

5. No training is provided to ZP. 6. No regular staff is provided to ZP. 7. No awareness of any scheme is

provided by the government department.

8. No revenue is collected by the ZP. 9. No committees are formed under PRI. 10. No service is provided by the

Panchayat. 11. Lack of skilled professionals.

1. Facility of online reporting. 2. Data can be entered at lowest

level which would be authenticated.

BP 1. No involvement in selection of SSA teachers which results in lack of teachers in many schools of the villages.

2. No awareness of any scheme is provided by the government department.

3. No proposals are made at the ground

1. Periodically, PRIs can exchange the data across various government departments and also gather the information on new schemes and various other activities.

2. Panchayat can maintain the updated records of the



PRI Level Challenges / Issues Expectation from ePRI

level in any of the scheme except in BRGF, NREGS, Hariyali.

4. Government department uses the data of the survey conducted in 2001, from then no updation has been done in the list. Hence fund doesn’t reach to the genuine beneficiary.

5. No involvement of Panchayat in selection of beneficiaries. Even if they select a beneficiary then the list get changed at the department due to political influence.

6. Funds are provided to fixed number of beneficiaries.

7. Lack of skilled professionals.

beneficiaries in various schemes.

3. Online submission of the village plan can be done in an effective manner.

GP 1. GP are not aware of all the central sponsored schemes except NREGS, BRGF, Hariyali, SSA, MDM.

2. GP don’t know the proper channel to escalate the grievances.

3. Lack of coordination between levels of Panchayats.

4. Gram Sabha is only done when there is distribution of funds to the people otherwise there is no meeting to discuss any village development and grievances.

5. Lack of skilled person. 6. Lack of infrastructure, as GP has no

premises; hence meetings are done at somebody’s residence.

7. Plans made at Gram level are not implemented or included in district plan.

8. Lack of skilled labor. 9. No training is provided to the GP.

1. Data of lowest level can be entered which can be used by various departments and other level of PRIs to make any kind of development plan.

2. Transparency among the level of PRIs and government departments.

3. Panchayat can maintain the updated records of the beneficiaries in various schemes.

4. Provision of trained manpower



6.3 I&S Needs of Citizens

Team attended an informal Gram Sabha at the Sika-Rijo village in District Upper Subansiri

which has the population of around 500 people. Gram Sabha was conducted with an intension

to know the ground realities of the involvement of PRIs at the grassroots level, expectation of

the citizens from the PRIs, awareness of roles and responsibilities of the PRIs to them,

Information and Needs of the citizens, and discussion on G2C services currently being delivered

to them. The team discussed the umbrella list of services, out of which 19 G2C services were

identified, which are currently being delivered by various line departments, where involvement of

PRIs would impact and improve service delivery.

During the study, team has come across some of the findings at the District as:

• Usually in villages, Gram Sabha is conducted twice in a year, only for the distribution of

funds from any of the schemes else no Gram Sabha is conducted in the village. Gram

Sabha had never been organized to discuss any development plan for the village or any

grievances of the village.

• The citizen of the village had very low awareness of roles and responsibilities of PRIs. They

are not even aware of the Central Sponsored Schemes running in the district like PYKKA

which has objective of promoting sports in the villages of the state, due to the

communication gap with the line of departments.

• Line departments are sometimes unable to provide complete information to the citizens

which creates a communication gap as in the implementation of NRHM scheme, district

department received only half of the allotted funds of 21 lacs from the state instead of 43

lacs, hence instead of providing Rs 10,000 as per the scheme guidelines to all the 436

(inhabitant) village committees, department distributed Rs 5,000 to every village committee

but do not provide this information to the people which creates the communication gap due

to which speculation were made of corruption in the department.

• Citizens are actively involved with the DRDA’s scheme like NREGS, BRGF, Hariyali apart

from that they have very little awareness of the Central Sponsored Schemes existing in the

state. PRIs are not involved in providing any service to the citizens and information

dissemination of schemes like PYKKA, ICDS, ARWSP, RKVY etc to the citizens is

inadequate.

• Gram Panchayat does not have any premises where any person from the village can come

and share the grievances.

• Citizens have no knowledge of RTI Act and do not know regarding any filing of complaints of

any concerned departments. Block Development Officer is in charge of receiving any



complaints from the citizens; however citizens are not aware of this mechanism to file a

complaint.

• Sometimes funds do not reach the genuine citizen due to change in the beneficiary list by

any political influence or some other reason influencing the needy citizens list.

Overall analysis of Citizen Expectations for Arunachal Pradesh

Citizens are unaware of most of the Central Sponsored Schemes, as there is lack of

communication from PRIs and Government departments. Citizens wants that more power

should be given to PRIs in order to solve the ground level problem in time and effectively. There

is a need for the awareness program that should be organized from the government

departments or PRIs to keep the citizens updated about the development activities happening in

the region. In the district development of basic amenities like roads, electricity, communications,

schools, sanitations etc is required, in order to get the desired results. There is need to an

effective complaint mechanism which can improve citizen services and get rid of their

grievances.

Table 6.3: Citizens’ Information Needs

Category Challenges / Issues

Expectation from PRIs

Villagers (Gram

Sabha

Members)

1. Lack of co-ordination with the

other level of PRIs.

2. GPM are not aware of their roles

and responsibilities.

3. As departments are using the data

of the survey conducted in 2001,

hence funds are not reaching to

the genuine citizen.

1. Awareness programs for the

understanding of roles and

responsibilities of PRIs.

2. PRIs should be given more

power so that they can handle

ground level problems

effectively.

3. Updated and most recent data

of the beneficiary list should be

provided to the departments.

Gram

Chairperson

1. No gram/villagers data is

maintained in the registers.

2. Gram Sabha is conducted only

when there is distribution of funds.

3. Lack of information sharing with

other level of PRIs.

4. Villages are too far off, so

1. Maintenance of records in

registers.

2. Regular Gram Sabha should

be held to discuss local

grievances.

3. Facility of reporting and

information flow.





communicating about the

information is very difficult.

5. Some of the villages have the

population of just two or three

people, hence gram Sabha can

not be organized in such places.

Moreover here people are tribal,

hence they move from place to

place, so keeping track of this

would be very difficult.

4. Data can be entered at lowest

level which would be

authenticated.

5. Communication of information

through frequent public

addressing at far off villages

and state of art facilities should

be adopted to improve upon

the communication methods in

the villages.

6. Identification and residential

proofs should be given to

individuals to keep track of

their present and permanent

addresses.

Focus Group –

Woman & Child

1. No awareness of Central

Sponsored Schemes like ICDS

etc.

2. Complaints/Grievances of the

citizens are not handled properly.

3. Funds don’t reach to the genuine

beneficiary.

1. Awareness about the

information of women and

child development schemes

should be done on regular

basis.

2. Grievances of the common

people can be sent to the

concerned authority.


of the beneficiary list should be

provided to the Social welfare,

woman and child development

department.

Focus Group -

Senior Citizens

1. Department still using the

beneficiary list conducted in

survey 2001. In which some of the

beneficiaries are dead but still

funds had been sanctioned in


of the senior citizens

beneficiary list should be

provided to the concerned

department.





there name.

2. People are not aware of the

Central Sponsored Schemes.

3. No awareness program for senior

citizens is being conducted.

4. Do not know the protocol to file a

complaint.

2. Awareness about the

information of senior citizen

schemes should be done on

regular basis

3. Grievances of the common

people can be sent to the

concerned authority along with

the procedure to file a

complaint.



Table 6.4: Citizens’Service Needs

Stakeholder Challenges / Issues


Villagers (Gram

Sabha

Members)

1. No citizen centric service is

provided by the Panchayat.

2. Non-availability of application

forms of various services.

1. PRIs are not involved in

providing any services to the

citizens; hence service being

provided by the PRIs would be

beneficial for the citizens.

2. Making Application forms

available to citizens for

Birth/Death Certificates,

Driving License, Permanent

Residential Certificate, etc.

3. Maintenance of public records

at ground level.

Gram

Chairperson

1. No official process to monitor the

progress of work.

2. No reporting mechanism.

3. No involvement in identification of

areas for development

1. Regular meetings with the

concerned departments should

be held to get the updates on

the services and schemes.

2. Reporting should be done for

the work progress in the

prescribed formats.

3. Capacity building should be

done to enhance skills of

reporting and related activities

of the GPMs.

Focus Group –

Woman & Child

1. Funds don’t reach to the genuine

beneficiary.

1. PRIs should facilitate the

genuine recipients of the

schemes to get the expected

benefit.



Table 6.5: Citizens’Other Needs

Stakeholder Challenges / Issues


Villagers (Gram

Sabha

Members)

1. Lack of awareness of Central

Sponsored Schemes except

NREGS, BRGF, TSC, SSA,

IGOAP, MDM.

2. No skilled person and lack of

infrastructure.

3. No training is provided to the PRIs.

1. For proper execution and

outcome of the schemes

capacity and skills of the

village people and

infrastructure is to be

developed.

2. PRIs should be trained on

regular basis.

Gram

Chairperson

1. No premises for the Panchayat

meetings.

2. Lack of basic amenities in the

village like Road, Electricity,

Schools, Hospitals etc.

3. No source of revenue for the

Panchayat.

4. Lack of skilled workers as

institutes for training are very less

in number in the districts.

5. No support from line of

departments for Central

Sponsored Schemes.

1. Panchayats at all levels should

have proper offices or

premises from where they can

extend their support.

2. Development of basic

amenities like Road,

Electricity, Schools, Hospitals

etc. should be developed to

take care of prominent needs

of the residents of the area.

3. Panchayats should be given

powers to help in generation

and identification of sources of

revenues.

4. For proper execution and

outcome of the schemes

capacity and skills of the

village people and

infrastructure is to be

developed.



Due to lack of funds and resources and infrastructure the PRIs are

handicapped to provide services to the citizens at the grassroots level. The

PRIs lack co-ordination among different tiers and line of departments due to

which the PRIs are not so effective and citizens lack benefits from them. The

PRIs need proper premises or offices and regular staff to make them

functional and accountable.

Conclusion



Objective: This section highlights the e Governance readiness of PRIs based on parameters such as level of

computerization of PRI, extent of integration of NeGP

initiatives with PRI and availability of ICT infrastructure at

PRIs in the state.

7. e-Governance Readiness

This study will enable understanding the

requirements of the state in order to build a

state capable of executing e-Governance

for transparent and effective control.

In the state Arunachal Pradesh, e-

Governance is in nascent stage; currently

infrastructure set up is in progress in some of the districts of the state. NeGP has taken various

initiatives like SWAN, CSC and SDC which are in the process of implementing across the state.

As per the study conducted, team found out that generally most of the line departments in the

state do the reporting work manually due to lack of skilled professionals, inadequate training

and poor connectivity which takes lot of time in the completion of work.

Earlier Community Information Centres (CICs) were functioning in 57 blocks in the state which

are now closed in most of the places due to expiration of the annual maintenance contracts with

National Informatics Centre (NIC). These centres were connected through V-SAT systems

which were providing basic services to the citizens at some of the remote places of the state.

State also faces the lack of basic problems like electricity, connectivity through roads or railways

and communication which makes it really difficult to set up centres at distant blocks and villages.

7.1 Initiatives for computerization of PRI

i. State sponsored initiatives

Currently, there is no Information and Communication Technology (ICT) infrastructure existing

at any level of PRIs. However, state government has started taking initiatives in implementing

the Information and Communication Technology infrastructure at the various line departments to

communicate the information quickly and making the whole system transparent.

ii. Local Initiatives by ZP/BP/GP

During the study team found that in the district, there are no offices or premises for the PRIs

where they can function, hence they does not have the ICT infrastructure. During the study,

team found out that ZP-Chairperson is using his own IT system in order to make computerized

reports for the submission while AS/GP are dependent on Local Vendor or Line of Departments

to get the computerized reports for the submission.

7.2 Extent of integration of NeGP initiatives with PRI

National e-Governance Plan (NeGP) envisages building a core infrastructure to facilitate the

speedy implementation of computerization across the Arunachal Pradesh state like:



• State Wide Area Network (SWAN)

• State Data Centre (SDC)

• Common Service Centre (CSC)

These infrastructures make all government service accessible to the common man in his

locality, through common delivery outlets and ensure efficiency, transparency & reliability of

such services at affordable costs to realize the basic needs of the common man.

Table 7.1: Status of IT at the Departments

S. No. Departments Status

1. Agriculture No computerization has been undertaken by the

Department yet.

2. Transport

The centrally sponsored project, ‘Sarathi’ has been

implemented in one or two RTOs in the State and currently

only the Learner’s licenses are being issued through the

software. ‘Vahan’ has been installed but not yet

customized at the RTO at Yupia.

3. Commercial Taxes

Computers have been provided to the Department offices

and VAT software has been developed. The Department

has been using the software since May 2006.

4. Gram Panchayats No computerization has been undertaken by the

Department yet.

5. Police

The Ministry of Home Affairs, GoI funded national level

project, ‘Crime Criminal Information System (CCIS)’ has

been rolled out in all police stations in the State. 12 out of

16 District offices have been connected through POLNET.

The Department website allows the public to check the

status of FIRs, Verification of motor vehicles, passport

verification and status, information about missing people

and criminals etc.



The current status of the following infrastructure is as follows:

i. Common Service Centre (CSC)

The CSC is a strategic cornerstone of the National e-Governance Plan (NeGP), approved by

the Government in May 2006, as part of its commitment in the National Common Minimum

Programme to introduce e-governance on a massive scale.

The CSCs would provide high quality and cost-effective video, voice and data content and

services, in the areas of e-governance, education, health, telemedicine, entertainment as well

as other private services. A highlight of the CSCs is that it will offer web-enabled e-governance

services in rural areas, including application forms, certificates, and utility payments such as

electricity, telephone and water bills.

In Arunachal Pradesh, CSC’s infrastructure implementation is under progress, the centres have

not been established yet in the state. Till June, 2009 CIC’s were functioning at the 57 locations

of the state till block level, but they were closed due to the contract expired with NIC.

The Service Centre Agency (SCA) has been selected for Arunachal Pradesh for CSC.

ii. State Data Centre (SDC)

State Data Centre infrastructure is yet to start in the state, Detailed Project Report has been

submitted till now.

The figure below depicts the present status of SDC in the country with respect to other states. In

Arunachal Pradesh, the Reference for Proposal is under preparation.

Figure 7.1: Status of SDC



iii. State Wide Area Network (SWAN)

State Wide Area Network is yet to establish in the state, currently there is no network

connectivity across the state.

The figure below depicts the present status of SWAN in the country with respect to other states.

In Arunachal Pradesh, the bid process has been initiated.

Figure 7.2: Status of SWAN in the state

Currently in Arunachal Pradesh all the NeGP mission mode projects are in their initial phases

due to which ICT infrastructure in the line departments is not very effective.



7.3 ICT Infrastructure Assessment

As per the study conducted in the state the team found out that there is no ICT infrastructure

implementation at State PR department or at any level of PRIs. Department officials generally

do the manual reporting and maintenance of records, and also they do not have skilled

professionals who can handle computer systems. At the district level, there is no proper

infrastructure at any tiers of PRIs which can support the ICT implementation. (Refer: Section

11.2.1.12 & 10.2.2.4)

Community Information Centres (CICs)

The project is a joint effort by Department of Information Technology (DIT) under Ministry of

Communication and Information Technology (MCIT), National Informatics Centre (NIC) and the

State Governments of the North-Eastern States. Each CIC has two operators for managing the

centres and providing services to the public.

Year of Launch:

• Pilot : August 2000

• CIC launch : August 2002

The difficult hilly terrain and remoteness are the

major challenges to development in the North

East. The lack of a strong Communication

infrastructure also contributes to this. So it was

thought that a satellite based communication

network could be utilized to take on the challenge

of terrain and geographical remoteness.

In February 2000, Prime Minister Shri. Atal Bihari

Vajpayee announced a plan for the establishment of IT facilities at Block level in the North-

Eastern region of the country. A Pilot Project was launched in August the same year to establish

CICs in 30 Blocks in the North Eastern region, 2 of which were in the State of Arunachal

Pradesh. With a missionary zeal, the Government inaugurated the main project in August 2002,

wherein 457 additional CICs were established, with 54 of them in Arunachal Pradesh. However,

after the annual maintenance contract has been expired and no renewal been done with NIC,

most of the CICs are now not functioning.

Figure 7.3: Community Information Cetnre



7.4 Civil Works Assessment

As per the discussions and findings conducted at the State, team found that there is acute

shortage of staff and skilled professionals at the Panchayati Raj Department. At the district

level, PRIs do not have any premises or office where Panchayat can function and discuss on

any development activities of the district. However, with the support of District Commissioner

PRIs can use the community hall for their various activities. Panchayat also do not have regular

staff which can handle the daily activities of Panchayat. PRIs lacks in basic infrastructure, which

hinders in communicating the information to all levels of PRIs. State does not provide any funds

to the Panchayat and also Panchayat do not have any source to generate revenues and taxes

so that they can handle the basic infrastructure necessities. They have to be dependent on the

district administration initiatives to full fill their basic requirements.

The State is lagging far in terms of readiness for e-Governance. Most of the

departments do not have ICT adopted and do not involve the PRIs in execution

of the CSS. Prior to establishing ICT state requires electricity and civil works

construction must be provided for conducive ICT environment. The state has

taken only a few initiatives to computerize departments and the PRIs are not

trained or provided any infrastructure for ICT usage.

Conclusion



Objective: This section outlines both the availability and

requirement of manpower at PRI and our assessment of their

capabilities in terms of basic computer knowledge. Details of various

training institutes and modules being used for capability enhancement

of PRI members have been included. Training requirements of PRI

personnel have also been discussed.

8 State Capacity Assessment

The team analyzed the capabilities of

the State PRIs and understood their

training needs to achieve

effectiveness to serve the citizens

utilizing latest technology and means.

It is the principal requirement to

develop skills and capabilities of the

professionals such that their capacity

to provide the preferred services to the citizens gets augmented to the desired level.

8.1 Capacities, Skills and Capabilities

In Arunachal Pradesh, at all level of PRIs member secretaries are provided in ex-officio

capacities. District HQ Daporijo lacks in basic infrastructure, as PRIs do not have any premises

or offices to function and due to high illiteracy rate there is acute shortage of technically skilled

professional and administrative staff for the functioning of the PRIs. Although in the districts

there are some of the private computers training institutes which lack in quality of training in

Information Technology and also these are not well equipped. Mostly the technical professionals

are only at District level.

8.2 Training

State Institute of Rural Department (SIRD), a Technical Support Institute (TSI) which provides

trainings to PRIs and various line of departments conducted through in house and off campus.

So far no external agency other than SIRD has been entrusted with specific training

responsibility.

Till now SIRD has conducted some of the training for state PR department as

• Orientation cum Awareness Programme on PR System in Arunachal Pradesh

• Training cum Workshop on Panchayat Mahila Evam Yuva Shakti Abhiyan (PMEYSA)

• State Level Workshop on Operationalizing BRGF and District Plans in Arunachal Pradesh

• State Level Workshop on Plan Plus

In Arunachal Pradesh, training has been provided by SIRD to 443 elected PR representatives

including 161 women in 2007 - 08 and 3597 including 1498 in 2008 - 09. The average cost of

training per person on per day basis is (ZP Level - Rs. 600; Anchal Samiti - Rs. 450/- and GP

Level - Rs.250/-) on an average. There is a provision for establishment of (Panchayat Resource

Centres) PRCs under RGSY and BRGF. However matter related to establishment of PRCs



under RGSY is pending due to lack of funds at the state government in order to release the

state share. (Refer: Section 11.2.1.13)

As mentioned by Mr Rakesh Srivastava, Asstt Director SIRD, that there is a need for review of

SIRD's training interventions in terms of its effectiveness as well as utilization of funds by an

external agency so as to provide insights to SIRD to improvise on its training interventions.

Trainings are needed at all level of PRIs as at

• Zilla Parishad Level, trainings are provided for the overall framework of any programme

implementation and issues related to control and administration besides on the role of ZPs in

providing support to subordinate tiers. The process of planning involving identification of

needs, consolidation and placement of these needs in reference to available support and

bringing out clearly the additional support that is required.

• Anchal Samiti Level, trainings are provided for the issues related to planning and

implementation of programme at block and sub block level and coordination with

government officials and the ZP and GP.

• Gram Panchayat Level, trainings are required for the creation of awareness and

sensitization on basic programme features, conduction of Gram Sabha and Social Audit etc.

There is intense need of training of PRIs to make them functional for usage of

ICT tools. The PRIs do not get any fund for training and lack institutes to get

them trained. Arunachal Pradesh has only a few institutes which can provide

training and infrastructure and only the department staff gets training from

them. As of now SIRD is the only institute filling the gap of a training

institution.

Conclusion



Objective: This section illustrates various citizen service

delivery mechanisms, PPP models and initiatives undertaken by the

PRIs at their own and overall at the state level. The analysis is

based on information collected on the field through interaction with

PRI members and most importantly citizens.

9 Citizen Service Delivery

The various initiatives which the State

Government has taken to provide the

citizen centric services are explained in

this section. There is no PPP model

adopted in the state due to hostility in

the state there are no private players

involved in delivery of the services to the

citizens. Currently, the PRIs are not delivering any G2C services to the citizens.

9.1 Initiatives by PRIs

As per the team discussions with the Nodal officers of the Centrally Sponsored Schemes related

line departments and the Panchayat members and interaction with the common people in Gram

Sabha construes that currently, the PRIs are not involved in any service delivery as the

devolution of power has not been done completely. The funding has not been done so far to

engage the PRIs in an official conduct. However, there is need of training to PRIs related to

schemes and about their roles and responsibilities pertaining to that scheme.

The Zilla Parishad Members have taken an initiative by conducting a meeting on 17th July 2009

at Itanagar in which they submitted a letter to the Chief Minister Mr. Dorjee Khandu to have the

devolution of power implemented across the state.

9.2 Initiatives by State impacting service delivery to rural populace

The State has taken initiative to engage the Panchayat Raj Institutions to make them

accountable for the delivery of services to the citizens at the District, Block and Village level.

Through Notification on Activity Mapping, Government of Arunachal Pradesh has intimated the

HoDs of the line of departments covered within 29 subjects that PRIs should be utilized and

made accountable. There is intense requirement of proper infrastructure building to take into

account state-of-art devices and facilities for improving upon the process of delivery of common

services to the citizens at all levels.

Arunachal Pradesh Government has taken up the Community Information Centres (CIC) Project

in order to enhance service delivery to its citizens. CICs started in 2000-01 and 57 CICs are

setup till the Block H.Q. level in order to provide internet facility in the block and creating the

awareness programs for the citizens about the benefits of IT in delivering of the services.

The CICs are the Nodal points for communication, information exchange. These CICs were

used to provide the following objectives.

• To provide ICT infrastructure at the block level



• To provide E-governance Applications

• To create IT awareness among locals

• To provide Government to Citizen (G2C) services

The State has taken some initiatives to deliver services to the citizens through CICs but as most

of the CICs are not functional anymore there is need felt of service centres which can provide

instant, economical and transparent services to the citizens at all levels. The PRIs should be

involved to deliver services through the service centres.

The State is delivering the following services to the citizens through its offices which may have

involvement of PRIs in future in delivery of these services:

• STC - Scheduled Tribe/Caste Certificate.

• PRC – Permanent Residence Certificate.

• BPL – Below Poverty Line Certificate.

• DL – Driving License.

• RC – Registration of vehicles

• PIC - Identity of voter of a locality in particular area for electoral roll.

• Job Card – Identification of beneficiaries of NREGA.

• LC – Library Card

• OAPC – Old age pensioner’s card.

• Trading License

• Gun license

• EIC – Employee identification card

• SSI Registration Certificate

• Income Certificate

• ILP – Inner Line Permit; Inner line permit is a mean for transition into the Arunachal Pradesh

state.

• Electricity Bill

• Birth Certificate

• Death Certificate

• Property Tax



10 Way Forward

ICT-enabled Panchayati Raj is the future of governance and service delivery to the citizens at

the village level. Transformations in devolution of power, conduct of business, building

transparency are fundamental to the process of strengthening PRIs. PRIs leveraged with ICTs

can strengthen financial management; make service delivery more convenient and less costly to

citizens; and effective planning and monitoring through use of data. After the current

assessment of the ICT Infrastructure and capturing the Information and Needs Assessment of

the various stakeholders, the next step in e-PRI MMP is to analyze As-Is process, evolve To-Be

process, and prepare Business Process Re-engineering report. The BPR would eventually lead

to the final phase.

The final outcome of the study would be preparation of state specific and a national DPR which

would be shared with the states to enable them to directly undertake implementation of e-

Governance in Panchayati Raj Institutions.

10.1 Services finalized for Process re-engineering

With a view to fulfill need of common people at large, the innovative techniques, measures and

processes need to be adopted to improve in the delivery of services which would enhance

satisfaction level of the common citizen residing even at the remote places. Though there are no

existing services handled by the PRIs but certainly there are some new services which can be

re-engineered to serve the common people needs. During the study, the team identified a list of

19 Government to Citizen (G2C) services (Refer: Section 10.1.1) which are currently been

delivered by the line departments to the citizens. These list of services were also discussed

during the district and state workshops in the State, and were in-principle agreed by the ADC,

Director – Panchayat in the district and state workshops respectively. The 19 services were also

discussed at the Gram Sabha in Sika-Rijo village to take inputs and expectations from the

citizens regarding their needs.

10.1.1 Existing Services

As mentioned above that there are no citizen centric services in existence which involve

Panchayati Raj Institutions as a stakeholder in the process, therefore it was suggested and

agreed upon that the Business Process Re-engineering would be done on these G2C services

(which are currently being delivered by the line departments) to include the involvement of the

PRIs.



Table 10.1: List of services

S.No. Service Name

1 STC - Scheduled Tribe/Caste Certificate.

2 PRC – Permanent Residence Certificate.

3 BPL – Below Poverty Line Certificate.

4 DL – Driving License.

5 RC – Registration of vehicles

6 PIC - Identity of voter of a locality in particular area for electoral roll.

7 Job Card – Identification of beneficiaries of NREGA.

8 LC – Library Card

9 OAPC – Old age pensioner’s card.

10 Trading License

11 Gun license

12 EIC – Employee identification card

13 SSI Registration Certificate

14 Income Certificate

15 ILP – Inner Line Permit; Inner line permit is a mean for transition into the

Arunachal Pradesh state.

16 Electricity Bill

17 Birth Certificate

18 Death Certificate

19 Property Tax



10.1.2 New Services

Through interviews of the Nodal officers and the discussion in the district and state workshops

possible services were identified which could evolve when the functions are devolved to PRIs.

With the involvement of PRIs in the delivery of services as notified in the Activity Mapping

Government Order, the following list of services may be considered for process re-engineering:

Table 10.2: List of new services

S.No. DEPARTMENT IDENTIFIED SERVICES FOR PRIs

1 GENERAL ACTIVITIES • Provide Certificates to beneficiaries for Land

matters, BPL, Old Age Pensions.

2 HORTICULTURE • Distribution of insecticides and pesticides.

3 SOCIAL FORESTRY & FARM

FORESTRY

• Certification on land matters for APNA VAN

and other SSS, CSS.

4 SMALL SCALE INDUSTRIES • Certification of beneficiaries, land and

buildings within Panchayats jurisdiction.

5 NON CONVENTIONAL

ENERGY SOURCES

• Distribution of improved chullas, solar lamps,

solar heater, water purifier, etc.

There is need of empowerment to PRIs who are close to the citizens at

grassroots level to be involved in delivery of services. The PRIs can provide

more realistic plans and can improve the benefits of CSS. The process re-

engineering of the identified services would improve the dispensing of

these services to the citizens.

Conclusion



11 Annexure

11.1 List of interviewees

11.1.1 State level

Department Name

Interviewees Name

Panchayati Raj • Mr. Bida Gadi, Director

• Mr. Deb Raj, Officer on Special Duty for Director, SIRD

• Mr Saho, Asstt Director

Agriculture • Mr. Tago Basar, Director

Health Services • Mr. Talem Tapok, Mission Director-NRHM

• Mr. D. Paduyang, Nodal Officer-NRHM

Information

Technology

• Mr. C. D. Mungyak, Senior Scientist

Horticulture • Mr. Alok Tagi, Director

Land Management • Mr. Jini, Director

Planning

• Mr. C.L. Tungkhang, Director - State Plan

• Mr. Pallav Dey, Joint Director

Rural Development • Mr Jokey Angu, Director

School Education



Social Welfare • Ms. M. Pertyin Loyi, Joint Director

Sports and Youth

Affairs

• Mr. D.K. Dinglow, Joint Director

PHED

• Er. Tomo Basar, Director SSW (for ARWSP)

• Er. A N Singh, Director – Communication and Capacity

development Unit (for TSC)

Rural Works

Development

• Mr. T. Welly, Chief Engineering



Department Name

Interviewees Name

Panchayati Raj

• Mr. Bida Gadi, Director


• Mr Saho, Asstt Director

Agriculture • Mr. Tago Basar, Director

Health Services

• Mr. Talem Tapok, Mission Director-NRHM


Information

Technology


Horticulture • Mr. Alok Tagi, Director

Land Management • Mr. Jini, Director

Planning

• Mr. C.L. Tungkhang, Director - State Plan


Rural Development • Mr Jokey Angu, Director

School Education



Social Welfare • Ms. M. Pertyin Loyi, Joint Director

Sports and Youth

Affairs

• Mr. D.K. Dinglow, Joint Director

PHED

• Er. Tomo Basar, Director SSW (for ARWSP)

• Er. A N Singh, Director – Communication and Capacity

development Unit (for TSC)

Rural Works

Development

• Mr. T. Welly, Chief Engineering



11.1.2 District Level

Department Name

Interviewees Name

Agriculture • Mr. Dusa Lida, District Agriculture Officer

Health Services

• Dr. T. Taki, Senior Medical Officer

• Dr. Riba, DCHO

NIC • Mr. Milan Lego, DIO

Horticulture • Mr. Karyom Doji, DHO

Land Management • Dr. T. Raji, HDO

Rural Development • Mr. Nabu Chokar, Assistant Project Officer – Agri & Allied,

DRDA

School Education

• Mr. Migo Bagra, DDSE

• Mr. Mago Neji, ADEO, Mid Day Meal

• Mr. S. K. Bose, Co-ordinator, DICE

• Mr. Albert, ADEO, SSA

Social Welfare • Mr. Tao Nalo, CDPO

PHED

• Mr. Moli Tatu, Astt Engg.

• Mr. Shashi Kumar, Draft Man

• Mr. Utpal Mohanta, Account Officer

Rural Works

Development

• Mr. Taluk Rai, Assistant Engineer

Zilla Parishad

• Mr. Nakab Nalo, ZP Chairman

• Mr. Sushil Nalo, ZP Member, Taliha

• Mr. Pakde Uli, ZP Member

• Mr. Nehru Murtem, ZP Member- Sigin-II

• Mrs Yajum Muri, ZP Member – Pate



Department Name

Interviewees Name

• Mrs. Yamje Leriak, ZP Member – Giba

• Mrs. Yakap Lote, ZP Member – Chetam

Anchal Samiti

• Mr. Dumro Bayor, Anchal Chairperson, 7-Signin-I

• Mr. Nikom Mite, Anchal Chairperson, Daporijo

• Mr. Tasar Soki, Anchal Samiti Member

• Mr. Taruk Lamdik, Anchal Samiti Member

• Mrs. Asha Dulom, Anchal Samiti Member

• Mr. Porda Dulom, Anchal Samiti Member

Gram Panchayat

• Mrs. Nani Duni, Gram Panchayat Member

• Mrs. Yalom Moya, Gram Panchayat Member

• Mr. Tadam Batak, Gram Panchayat Member

• Mr. Damar Dubi, Gram Panchayat Member

• Mrs. Yama Dulom, Gram Panchayat Member

• Mr. Tapi Yekar, Gram Panchayat Member

• Mrs. Gopu Yekar, Gram Panchayat Member

• Mrs. Yajum Jeram, Gram Panchayat Member

• Mrs. Joni Nima, Gram Panchayat Member

• Mrs. Yanga Nima, Gram Panchayat Member

• Mr. Doro Nima, Gram Panchayat Member

• Mr. Tama Disa, Gram Panchayat Member

Block Development

Officers

• Ms Ragom Miri, E.O (RE), Daporijo Block

• Mr. B. Sorum, BDO – Giba & Circle Officer

• Mr. T. Bodung, BDO / EAC - Dumporijo



11.2 Minutes of key meetings

11.2.1 State minutes of meetings of Line Departments

S.No. Date of Meeting Department

1 26th June, 2009 Director, Department of Panchayati Raj

2 23rd June, 2009 OSD & Asstt Director, Department of Panchayati Raj

3 23rd June, 2009 Asstt Director, State Institute of Rural Development

4 24th June, 2009 Senior Scientist, Information Technology

5 2nd July, 2009 Director, Agriculture

6 2nd July, 2009 Mission Director & Nodal Officer- NRHM, Health and Services

7 2nd July, 2009 Director, Horticulture

8 30th June, 2009 Director, Land Management

9 30th June, 2009 Director- State Plan & Joint Director, Planning

10 29th June, 2009 Director, Rural Development

11 29th June, 2009 Deputy Director – RMSA & SSA, School Education

12 3rd July, 2009 Joint Director, Social Welfare

13 1st July, 2009 Joint Director, Sports and Youth Affairs

14 30th June, 2009 Chief Engineer- PMGSY, Rural Works Department

15 29th June, 2009 Director-CCDU (TSC), Public Health & Engineering

16 26th June, 2009 SSW- AWRSP, Public Health & Engineering



1. Minutes of meeting at Department of Panchayati Raj

Minutes of the Meeting of the ePRI project overview to Director Panchayati Raj (DoPR)

Objective: Expectation settings and appointment with Director, PR

Date: 26/06/09 Location: Itanagar, Arunachal Pradesh

Scheduled Time Actual Time

Start Stop Total Hours Start Stop Total Time

1500 1600 1 1530 1700 1.5 hrs

Attendees

• Mr. B. Gadi, Director, Panchayati Raj


• Mr. Y. Junu Singh, SIO, NIC

• Mr. Rakesh Srivastava, Asst. Director, SIRD

• Mr. Jyotish Basu, Scientist, NIC-Itanagar

• Sharad Nigam, KPMG

• Ankit Tyagi, KPMG

Handouts/ Documentation Shared

Annual Report of Activities (given on 02/07/09)

Discussed Items

1. Provided the overview on the ePRI project.

2. Discuss on the Panchayat Issues in the state.

3. Discuss on ICT implementation in the state, it has been stated by Mr. Deb Raj “The state has

not been born yet in ICT”.

4. Discuss on our approach for gathering inputs from different departments.

5. Discuss on the scheduling of the Workshop and setting meeting with the Commissioner PR.

Follow- up Action Points from previous meetings (if any)

Follow up Action Items Responsibility Target Date Status



1 Gather the documents from SIRD on 2nd July, 2009

Based on the discussion the following line of action has been decided:-

Action Items Owner Due Date Requirement

1 Arrangement of refreshment during the workshop to be arranged by KPMG. This is to be

discussed and Panchayati Raj department should arrange for this.



2. Minutes of meeting at Department of Panchayati Raj

Minutes of the Meeting of the ePRI project overview to Dept of Panchayati Raj ( DoPR)

Objective: Expectation settings and appointment with Director, DoPR




NA NA NA 1430 1700 2.5 hrs

Attendees

• Mr Deb Raj, Officer on Special Duty for Director, DoPR

• Mr Saho, Asstt Director, DoPR

• Mr Jyotish Basu, Scientist, NIC-Itanagar


• Tanveer Singh, KPMG



Document on the status of devolution of power (Funds, Functions and Functionaries) of

different department.

Discussed Items

1 Provided the overview on the ePRI project.

2 Discuss on the Panchayat Issues in the state.

3 Discuss on ICT implementation in the state, it has been stated by Mr. Deb Raj “The state

has not been born yet in ICT”.

4 Discuss on our approach for gathering inputs from different departments.

5 Discuss on the relevance of the Workshop.



3. Minutes of meeting at SIRD Department

Minutes of the Meeting of the ePRI project overview to SIRD

Objective: Expectation settings and appointment with Director, SIRD




NA NA NA 1430 1700 2.5 hrs

Attendees

• Mr Deb Raj, Officer on Special Duty for Director, DoPR

• Mr Saho, Asstt Director, SIRD

• Mr Jyotish Basu, Scientist, NIC-Itanagar


• Tanveer Singh, KPMG



Document on the status of devolution of power (Funds, Functions and Functionaries) of

different department.

Discussed Items

1 Provided the overview on the ePRI project.

2 Discuss on the Panchayat Issues in the state.

3 Discuss on ICT implementation in the state, it has been stated by Mr. Deb Raj “The state

has not been born yet in ICT”.

4 Discuss on our approach for gathering inputs from different departments.

5 Discuss on the relevance of the Workshop.



4. Minutes of meeting at Department of IT

Minutes of the Meeting of the ePRI project with Dept of Information Technology (DoIT)

Objective: Gather the details of the CSC, SWAN and SDC implementation by the dept.




NA NA NA 1130 1300 1hr 30mins

Attendees


• Mr. Sharad Nigam, KPMG

• Mr. Ankit Tyagi, KPMG

• Mr. Tanveer Singh, KPMG

Discussed Items

1 Discuss about the Panchayat role in the implementation of the services.

2 Discuss the questionnaire.

3 Discuss on the issues or difficulties faced by the dept in implementing the infrastructure at

DP/BP/GP.



5. Minutes of meeting at Department of Agriculture

Minutes of the Meeting of the ePRI project with Dept of Agriculture (DoA)

Objective: Gather the details of the Rashtriya Krishi Vikas Yojna (RKVY) and National

School Security Mission (NSSM) scheme.

Date: 02/07/09 Location: Naharlagun, Arunachal Pradesh



NA NA NA 1430 1450 20mins

Attendees

• Mr. Tago Basar, Director-DoA




Discussed Items

1 Discuss about the schemes of the Department of Agriculture.


Follow up Action

Items Responsibility Target Date Status

1 The schemes “National Food Security Mission” and “Rashtriya Krishi Vikas Yojana” has

not been started yet in the State.



1 Fill the State level Questionnaire for Department of Agriculture.



6. Minutes of meeting at Department of Health Services

Minutes of the Meeting of the ePRI project with Dept of Health Services (DoHS)

Objective: Gather the details of the NRHM scheme.

Date: 02/07/09 Location: Naharlagun, Arunachal Pradesh




Attendees

• Mr. Talem Tapok, Mission Director-NRHM






Annual Report, News Letters of NRHM.

Guidelines of Janani Surakhsha Yojna, RCH, AEFIs, Family Planning, Village Health and

Sanitation

Discussed Items

1 Discuss about the Panchayat role in Health Services.

2 Discuss about the NRHM scheme.


4 Discuss on the issues or difficulties faced by the dept in implementing the health activities.



1 Fill the State level Questionnaire for Department of Health Services for NRHM scheme.



7. Minutes of meeting at Department of Horticulture

Minutes of the Meeting of the ePRI project with Dept of Horticulture (DoH)

Objective: Gather the details of the National Horticulture Mission scheme.

Date: 02/07/09 Location: Chimpu, Itanagar, Arunachal

Pradesh




Attendees

• Mr. Alok Tagi, Director-DoH




Discussed Items

1 Discuss about the schemes of the Department of Horticulture.


Follow up Action

Items Responsibility Target Date Status

1 The National Horticulture Mission scheme is not running in Arunachal Pradesh.



1 Fill the State level Questionnaire.



8. Minutes of meeting at Department of Land Management

Minutes of the Meeting of the ePRI project with Dept of Land Management (DoLM)

Objective: Gather the information of the NLRMP scheme





Attendees

• Mr. Jini, Director- DoLM




Discussed Items

1 Discuss on the NLRMP scheme.

2 Issues or difficulties faced by the department in processing the activities in the state.

3 Discuss the Questionnaire.

4 Discuss the involvement of Panchayat in the department activities.



1

Scheme is not in progress as there is no flow of fund due to decision pending on funding

structure. Initially it was 90:10 but now central government wants it to be 50:50 for which

the state government is not in agreement.



1 Fill the State level Questionnaire for Department of Land Records.



9. Minutes of meeting at Department of Planning

Minutes of the Meeting of the ePRI project with Dept of Planning (DoP)

Objective: Gather the information on the basis statistics of the local development





Attendees

• Mr. C.L. Tungkhang, Director State Plan-DoP






Draft annual State Plan of Government of Arunachal Pradesh

Discussed Items

1 Discuss on the Panchayat role in Planning.


3 Discuss the role of Planning department in various schemes.



1 Fill the State level Questionnaire for Department of Planning.



10. Minutes of meeting at Department of School Education – Mid Day Meal

Minutes of the Meeting of the ePRI project with Dept of School Education (DoSE)

Objective: Gather the information on the Mid Day Meal scheme





Attendees

• Mr. K. Bori, Deputy Director- DoSE



Discussed Items

1 Discuss on the Panchayat role in the MDM scheme.


3 Discuss the issues or difficulties faced by the department while processing the activities.



1 Fill the State level Questionnaire for Mid Day Meal Scheme of Department of School

Education.



11. Minutes of meeting at Department of School Education – RMSA

Minutes of the Meeting of the ePRI project in Dept of School Education (DoSE)

Objective: Gather the information on the Rashtriya Madhyamik Shiksha Programme

(RMSA)




NA NA NA 1230 1330 1hr

Attendees

• Mr. M. Rina, Deputy Director(RMSA)




Draft of the Plan and Proposal for Pre Project Activities

Discussed Items

1 Discuss the RMSA scheme.

2 Issues or difficulties faced by the department.

3 Role of Panchayat in the activities of the scheme.



1 Fill the State level Questionnaire for RMSA of DoSE.



12. Minutes of meeting at Department of Social Welfare

Minutes of the Meeting of the ePRI project with Dept of Social Welfare (DoSW)

Objective: Gather the details of the I.C.D.S. and Tribal sub plan scheme run by the dept.





Attendees

• Ms. M. Pertin Loyi, Joint Director




Guidelines of Devolution of Funds, Functionaries and Functions

Discussed Items

1 Discuss about the Panchayat role in the implementation of the schemes.


3 Discuss on the issues or difficulties faced by the dept in implementing the schemes at

DP/BP/GP.



1 Fill the State level Questionnaire of DoSW,W&CD



13. Minutes of meeting at Department of Sports and Youth Affairs

Minutes of the Meeting of the ePRI project with Dept of Sports and Youth Affairs

Objective: Gather the details of the PYKKA scheme run by the dept.

Date: 01/07/09 Location: Chimpu, Itanagar




Attendees

• Mr. D.K. Dinglow, Joint Director- DoSYA




Draft of Annual Action Plan for the year 2009-10, Implementation of PYKKA scheme

Discussed Items

1 Discuss about the Panchayat role in sport activities in the state.

2 Discuss about the PYKKA scheme.

4 Discuss on the issues or difficulties faced by the dept in implementing the sports activities.



1 The Fund for PYKKA has not been distributed yet as so far no proposal received by the

Joint Director which fulfills the complete criteria.



1 Fill the State level Questionnaire.



14. Minutes of meeting at Department of Rural Works Department – PMGSY

Minutes of the Meeting of the Department of Rural Works Department

Objective: To Discuss about the Scheme, and involvement of the PRIs in the entire

process of execution.

Date: 30th June 2009 Location: Itanagar



11:30 12:30 1 hr

Attendees

• Shri. T. Welly, Chief Engineer



• Scheme Guidelines.

Discussed Items

1 Introduction of the Scheme and how it is being implemented in the state.

2 Involvement of the PRIs in Planning, Implementation and Monitoring of the Scheme

3 Merits and Demerits of Involvement of PRIs in the scheme.

4 Statistics about the schemes.



1 Fill the State Level Questionnaire for PMGSY for Rural Works Department.



15. Minutes of meeting at Department of Public Health & Engineering – TSC

Minutes of the Meeting of the Department of Public Health Engineering






10:30 12:00 1 hr and 30 min

Attendees

• Er. A N Singh, Director – Communication and Capacity development Unit, Department of PHE



• Printouts of the Data from the Online Data Entry Software.


Discussed Items







1 Fill the State Level Questionnaire for Total Sanitation Campaign for Rural Works

Department.



16. Minutes of meeting at Department of Public Health & Engineering – ARWSP

Minutes of the Meeting of the Department of Public Health Engineering






12:30 1:30 1 hr

Attendees

• Er. Tomo Basar, SSW, Department of PHE



• Printouts of the Data from the Online Data Entry Software.


Discussed Items







1 Fill the State Level Questionnaire for ARWSP.



11.2.2 District Workshop at District HQ Daporijo



Minutes of meeting at District Workshop

Minutes of the Meeting of the ePRI project in the District Workshop

Objective: Provide the details of the ePRI project to the nodal officers.

Date: 08/07/09 Location: Daporijo, Arunachal Pradesh




Attendees

• Mr. N. Chatung, EDC

• Mr. H. Ruja, P.D. DRDA, RD

• Mr. S. Timba, DPO, Planning

• Dr. T. Taki, SMO, Family & Health Services

• Mr. T. Bodung, EAC-cum-BDO, RD

• Mr. Dusa Lida, DAO, Agriculture

• Mr. T. Nalo, CDPO, Social Welfare

• Mr. Talin Raji, HDO, Horticulture

• Smt. P. Karlo Nguso, BDO, Daporijo

• Mr. R. Nguso, DF&CSO, Food & Civil Supplies

• Mr. Milan Lego, DIO, NIC

• Mr. Migo Bagra, DDSE, School Education

• Mr. R. Chelin, DA, Panchayati raj

• Mr. Tagio Kodak, NGO




Discussed Items

1 Provide the details of the ePRI project to the nodal officers.

2 Expectation settings were set with the nodal officers.


4 Discuss the schemes and services offered by the respective departments.

5 Provide the schedule of the ePRI project.



1 Schedule the meetings with the nodal officers of the respective departments.



11.2.3 District Minutes of meetings at Line Department

S.No. Date of Meeting Department

1 9th July, 2009 District Agriculture Officer, Agriculture

2 14th July, 2009 Senior Medical Officer- NRHM, Health and Services

3 10th July, 2009 District Horticulture Officer, Horticulture

4 13th July, 2009 HDO, Land Management

5 18th July, 2009 BDO, Giba

6 16th July, 2009 Anchal Samiti – Chairperson, 7 Sigin -1

7 9th July, 2009 DDSE, School Education

8 10th July, 2009 Co-ordinator - SSA, School Education

9 10th July, 2009 ADEO – MDM, School Education

10 10th July, 2009 Asstt Engineer (TSC, AWRSP)- Public Health & Engineering

11 15th July, 2009 DIO, NIC



1. Minutes of meeting at Department of Agriculture

Minutes of the Meeting of the ePRI project with Dept of Agriculture (DoA)

Objective: Gather the details of the National Food Security Mission and Rashtriya Krishi

Vikas Yojna scheme.




NA NA NA 1200 1300 1hr

Attendees

Mr. Dusa Lida, Distt Agriculture Officer

Mr. Sharad Nigam, KPMG

Mr. Ankit Tyagi, KPMG

Discussed Items

1 Discuss about the schemes of the Department of Agriculture.


3 Discuss the Panchayat involvement in the implementation of the schemes.



1 Fill the District Questionnaire of the Agriculture Department.



2. Minutes of meeting at Department of Health and Services

Minutes of the Meeting of the ePRI project with Dept of Health and Services

Objective: Gather the information on the NRHM scheme of the department.




NA NA NA 1030 1130 1hr

Attendees

Dr. T. Taki, Senior Medical Officer



Mr. Tanveer Singh, KPMG

Discussed Items

1 Discuss on the NRHM scheme.


3 Discuss the role of Panchayat in the department.



1 Fill the District Questionnaire of the health and service department.



3. Minutes of meetings at Department of Horticulture

Minutes of the Meeting of the ePRI project with Dept of Horticulture (DoH)

Objective: Gather the details of the National Horticulture Mission scheme.




NA NA NA 1200 1300 1hr

Attendees

Mr. Karyom Doji, DHO


Mr. Tagio Kodak, NGO


Format of the Utilization Certificate.

Format of the Progress Report.

Format of the Beneficiary list cum Completion report.

Format for Monitoring.

Format of the Payment of Assessment.

Discussed Items

1 Discuss about the schemes of the Department.


3 Discuss the Panchayat role in the scheme implementation.



1 Fill the District Questionnaire of the Horticulture Department.



4. Minutes of meeting at Department of Land Management

Minutes of the Meeting of the ePRI project with Dept of land management

Objective: Gather the information on the scheme of the department.




NA NA NA 1030 1130 1hr

Attendees

Dr. T. Raji, HDO




Discussed Items

1 Discuss on the Land management records.


3 Discuss the role of Panchayat in the department.



1 Fill the District Questionnaire of the Land Management department.



5. Minutes of meetings at BDO, Giba

Minutes of the Meeting of the ePRI project with Block Development Officer (BDO) - Giba

Objective: Gather the information on the Panchayat role in the district.




NA NA NA 1130 1230 1hr

Attendees

Mr. B. Sorum, BDO – Giba & Circle Officer




Mr. Tagio Kodak, NGO

Discussed Items

1 Discuss on the Panchayat involvement in the various schemes of the department.

2 Discuss the development in the district.

3 Discuss the devolution of power to the Panchayat.



1 Panchayat is involved in NGRES & BRGF.



6. Minutes of meetings at Anchal Samiti – Chairperson

Minutes of the Meeting of the ePRI project with Anchal Samiti of the Daporijo Block

Objective: Gather the details of the Panchayat involvement in Central Sponsored

Schemes.





Attendees

Mr. Dumro Bayor, Anchal Chairperson, 7-Signin-I




Discussed Items

1 Discuss about the Panchayat role involvements in CSS.

2 Discuss about the devolution of powers to the Panchayat.

3 Discuss on the issues or difficulties faced by the Panchayat.



1 Panchayat doesn’t have much involvement in the schemes.

2 Panchayat is only involved in selection of beneficiaries and monitoring of the project in

some schemes only.

3 Gather the details to be verified at the Gram level.



7. Minutes of meeting at Department of School Education

Minutes of the Meeting of the ePRI project with Dept of School Education (DoSE)

Objective: Gather the information on the schemes.





Attendees

Mr. Migo Bagra, DDSE




Discussed Items

1 Discuss on the Panchayat role in the schemes.


3 Discuss the issues or difficulties faced by the department while processing the activities.



1 Meet with concerned development officer of the respective schemes.



11.2.4 Gram Sabha – Sika Rijo



11.2.5 District Workshop – Closure



Minutes of Meetings at District Workshop

Minutes of the Sign off Meeting of the ePRI project at District HQ Daporijo

Objective: Present the findings of the ePRI project to the concerned Nodal officers.




NA NA NA 1600 1700 1hr

Attendees

• Mr. Gejum Ete, ADC – Daporijo

• Mr.Pakde Uli, ZPM

• Mr. Milan Lego, DIO-Daporijo

• Mr. Kapoor Notung, AE-PHED

• Mr. Nabu Chokar, APO(Agri) DRDA

• Dr. Moli Riba, DRCHO

• Mr. S. Timba, DPO




Discussed Items

1 Presented the findings of the project.

2 Discuss scheme and department wise details with the concerned nodal officers.

3 Gathered the feedback and suggestions about the findings of our project.



11.2.6 State Workshop – Closure



Minutes of Meetings at Signoff meeting, Itanagar

Minutes of the Sign off Meeting of the ePRI project at Itanagar, Arunachal Pradesh

Objective: Present the findings of the ePRI project to the HoD’s of the state.




NA NA NA 1100 1400 3hr

Attendees

• Mr. Bida Gadi, Director- Panchayati Raj

• Mr. E. Nangkar, Director- Land Management

• Mr. Tago Basar, Director- Agriculture

• Mr. Talem Tapok, Mission Director - NRHM

• Mr. A. N. Singh, Director-CCDU, PHED

• Mr. P. N. Thongow, State Project Director- SSA

• Mr. Rakesh Srivastava, Asstt Director, Faculty- SIRD

• Mr. K. Panygan, Joint Director- MDM

• Mr. K. Loyi, Faculty- SIRD

• Dr. D. Padung, State Nodal Officer- NRHM

• Mr. D. N. Yodu, Senior Engg – RWD

• Mr. Tasso Habung, Scientist – D, NIC

• Mr. C. D. Mungyak, Scientist – B, DIT

• Mr. Taw Tebin, SWWCD, Social Welfare





• Land Management – Business rules of the Government of Arunachal Pradesh, 1998.

• Scheme details of the Social Welfare department.

Discussed Items

1 Presented the findings of the project.

2 Discuss scheme and department wise details with the concerned nodal officers.

3 Gathered the feedback and suggestions about the findings of our project.



11.3 AP Government Services Formats

11.3.1 Electricity Bill



11.3.2 Prime Minister Rozgar Yojana

Page -1



Page -2



11.3.3 Issue of Identity Card

Page-1



Page-2



11.3.4 Death Report



11.3.5 Income Certificate



11.3.6 Birth certificate



11.3.7 Ration Card



11.3.8 Schedule Tribe Certificate



11.4 Government Order

11.4.1 Devolution of power to PRIs



11.4.2 Arunachal Pradesh Gazette Order No PR-23/2006, 4th December, 2006



11.5 Glossary

ABBREVIATIONS

ACR Annual Confidential Report

ADC Additional District Commissioner

AS Anchal Samiti

ARWSP Accelerated Rural Water Supply Program

AE Assistant Engineer

BDO Block Development Officer

BPL Below Poverty Line

BRGF Backward Region Grant Fund

B2C Business to Citizen

C&AG Comptroller & Auditor General

CDPO Child Development Project Officer

CIC Community Informatics Centre

CEO Chief Executive Officer

CLM Central Line Ministry

CO Circle Officer

CSS Centrally Sponsored Scheme

CSC Common Service Centres

DAO District Agriculture Officer

DC District Commissioner

DDSE Deputy Director of School Education

DM District Magistrate

DCIS Disability Cards Issuance System



ABBREVIATIONS

DCHO District Child and Health Officer

DES Double Entry Accounting System

Deptt Department

DIO District Informatics Officer

DIT Department of Information & Technology

DPC District Planning Committee

DPR Detailed Project Report

DPO District Planning Officer

DRDA District Rural Development Agency

EE Executive Engineer

EFC Eleventh Finance Commission

GP Gram Panchayat

GS Gram Sabha

G2C Government to Citizen

G2G Government to Government

GoAP Government of Arunachal Pradesh

HoDs Head of Departments

HQ Head Quarter

IGAY Indira Gandhi Awas Yojna

ICD Integrated Child Development

ICT Information & Communication Technology

IGNOP Indira Gandhi National Old Age Pension

INSA Information and Service Assessment



ABBREVIATIONS

IPH Irrigation and Public Health

IRDP Integrated Rural Development Program

JE Junior Engineer

MDM Mid Day Meal

MIS Management Information System

MMP Mission Mode Project

MoPR Ministry of Panchayati Raj

NeGP National e-Governance Plan

NICSI National Informatics Centre Services Inc.

NGO Non-Government Organization

NOC No Objection Certificate

NREGA National Rural Employment Guarantee Act

NRHM National Rural Health Mission

PEU Project Execution Unit

POP Point of Presence

PPP Public Private Partnership

PHE Public Health and Engineering

PR Panchayati Raj

PRC Panchayat Resource Centre

PRI Panchayati Raj Institution

PYKKA Panchayat Yuva Khel Krida Abhiyan

RKVY Rashtriya Kisan Vikas Yojana

RTI Right To Information



ABBREVIATIONS

RMSA Rashtriya Madhyamik Shiksha Abhiyan

RWD Rural Works Department

SBI State Bank of India

SCA Service Centre Agency

SDC State Data Centre

SSA Sarva Shiksha Abhiyan

SDM Sub Divisional Magistrate

SIO State Informatics Officer

SIRD State Institute of Rural Development

SGSY Swarnjayanti Gram Swarozgar Yojana

SLA Service Level Agreement

SWAN State Wide Area Network

TSC Total Sanitation Campaign

TFC Twelfth Finance Commission

UC Utilization Certificate

UT Union Territory

UPS Uninterrupted Power Supply

VHSC Village Health and Sanitation Committee

VEC Village Education Committee

VO Village Organization

ZP Zilla Parishad



11.6 References

The following is the list of Reference material the team collected and consulted while making

this report:

• www.panchayat.nic.in Ministry of Panchayati Raj Portal

• www.arunachalpradesh.gov.in Arunachal Pradesh government Portal

• Arunachal Pradesh Gazette notification for devolution of power

• Arunachal Pradesh Gazette Order No PR-23/2006

• Workshop Proceedings at State, District, Anchal and Gram

• Google portal

• Guidelines and manuals of various Central Sponsored Schemes

• Detailed Project report (Annual Action Plan) for the year 2009-2010, Departments of Sports

& Youth Affairs.

• NRHM Newsletters- Department of Health and Services

• Annual Report – Department of Agriculture

• Annual Report - SIRD-Itanagar

• Guidelines of Utilization Certificates of various departments

• Certificates of various services offered by the government

• Detailed Project report (Annual Action Plan) for the year 2009-2010, Departments of Sports

& Youth Affairs



11.7 Brief Profile of State covered

Arunachal Pradesh, one of the seven states forming northeastern India, is divided into five river

valleys namely, the Kameng, the Subansiri, the Siang, the Lohit and the Tirap. The

nomenclature of Subansiri District can be traced to the Subansiri River which is a tributary of the

Bramhaputra River and very famous for its gold dust. Subansiri Area was created in 1946 from

the erstwhile Lakhimpur District of Assam, with Ziro being its headquarters. It was successively

renamed Subansiri Frontier Division from which Subansiri District came into being on 13th

March 1980. However, it was bifurcated into Upper and Lower Subansiri District, with Subansiri

District being placed under the latter. However in 1992, Lower Subansiri District was further

bifurcated to give birth to Papum Pare District.

Figure 11.7.1: Map of Arunachal Pradesh

Arunachal Pradesh attained its statehood on 20th February 1987. It is situated in the North-

Eastern part of India with 83743 sq. kms area and has a long international border with Bhutan to

the west (160 km), China to the north and north-east (1,080 km) and Myanmar to the east (440

km). It stretches from snow-capped mountains in the north to the plains of Brahmaputra valley in

the south. Arunachal is the largest state area-wise in the north-east region, even larger than

Assam which is the most populous. It is named after Itafort meaning fort of bricks built in 14th

century A.D.

It is the easternmost state of India. Arunachal Pradesh borders with the Indian state of Assam to

the south and Nagaland to the southeast. Burma/Myanmar lies towards the east, Bhutan

towards the west, and its boundary with the People's Republic of China to the north is disputed

and the McMahon Line is not recognized by the Chinese authorities. Itanagar is the capital of

the state. Although Arunachal Pradesh is administered as an Indian State, the People's



Republic of China (mainland China) and the Republic of China (Taiwan) claim portions of the

state as South Tibet.

Most of the people native to and/or living in Arunachal Pradesh are of Tibeto-Burman origin. A

large and increasing number of migrants have reached Arunachal Pradesh from many other

parts of India, although no reliable population count of the migrant population has been

conducted, and percentage estimates of total population accordingly vary widely. Part of the

famous Ledo Burma Road, which was a lifeline to China during World War II, passes through

the eastern part of the state. Arunachal Pradesh is entirely on the Eurasian Plate.

Table 11.7.1: Statistics of Arunachal Pradesh

Panchayats in Arunachal Pradesh

has been in existence from very

old days. The people used to

manage their daily affairs at the

village and community levels

through the traditional village

institutions. The traditional village

councils were in existence, which

got the status of Gram Panchayats

later on. After the NEFA

Panchayati Raj Regulation,1967,

the following tiers: (i)Gram

Panchayat at village level; (ii)

Anchal Samiti at circle level; (iii)

Zilla Parishad at district level and

(iv) Agency Council at Agency level. This system was dissolved in 1997, after the Constitution

(73rd' Amendment) Act, 1992, which marked a new era in the federal democratic set-up of the

country and the Arunachal Pradesh Panchayati Raj Act, 1997. The Act provided 3-tier

Panchayati Raj system at District, Intermediary and Village level. The first elections were held in

2003 as per this system. The devolution of power to the PRIs is under progress and the line

departments have been directed to make the PRIs accountable for the activities given in the

activity mapping document.

Upper Subansiri is the administrative district of Arunachal Pradesh under the jurisdiction of the

Deputy Commissioner. The Additional Deputy Commissioner, Extra Assistant Commissioner,

Superintendent of Police and various Circle Officers assist the Deputy Commissioner to perform

administrative duties. The headquarters of Upper Subansiri District, Daporijo is only 423 kms

away from the capital city of Itanagar. The district is well connected with an airport at Daporijo

Arunachal Pradesh Country India

State Arunachal Pradesh

Capital Itanagar

Population 1, 091, 117 (2001 Census) Males 573, 951 Females 517, 166

Time zone IST (UTC+5:30)

Literacy Rate 54.74%

No. of Districts 16

No. of Sub-Divisions 36

No. of Blocks 57

No. of Circles 149

Common Language Spoken

Hindi



and the nearest railway stations being located at Silapathar (Assam) and North Lakhimpur

(Assam).

Mainly tribes who are cooperative, hospitable and live harmoniously amongst each other

dominate the populace. Members of the Tagin, Hill Miri, Nga and Adi are found in this district.

The economy is primarily agrarian being the sole means of subsistence of a large proportion of

the populace. Upper Subansiri

comprises of the thermic pre-

humid agro- climatic zones in

the mid-hills and valleys and the

alpine region at higher altitude.

Besides agriculture, the locals

also take up horticulture and

animal husbandry.

Upper Subansiri is stunning in its

pristine beauty. Offering an array

of beautiful viewpoints the major

tourist attractions are the Tapak

Siri peak and the Menga Mandir.

There is no dearth of accommodation for the visitors. Some of the eminent hotels and rest

houses include the Circuit house at Daporijo, Hotel Santosh, and Hotel Kanchenjunga. Daporijo

is a census town in the Indian state of Arunachal Pradesh. It is the headquarters of Upper

Subansiri district. Daporijo is located at an elevation of 600 m above sea level.

Table 11.7.2: Statistics of Daporijo

As of 2001 India census,

Daporijo had a population of

15,468. Males constitute 52%

of the population and females

48%. Daporijo has an average

literacy rate of 59%, lower than

the national average of 59.5%:

male literacy is 66% and, female literacy is 51%. In Daporijo, 19% of the population is under 6

years of age. Inhabitants of Daporijo belong to the Tagin, Hill Miri and the Adi Gallong tribe.

Daporijo

Country India

State Arunachal Pradesh

District(s) Upper Subansiri

Population 15,468 (2001)

Time zone IST (UTC+5:30)

Figure 11.7.2: Map of Upper Subansiri

epri isna report state arunachal pradesh v1.3 - mopr arunachal prade… · state of arunachal...

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