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Confidential and Proprietary Epiplex 500 Automated Training/Process Content Creation & Tracking StratBeans Consulting www.stratbeans.com

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Introduces concept of elearning and standard operating procedure generation with epiplex

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Page 1: Epiplex Introduction Limitedv10.0

Confidential and Proprietary 1

Epiplex 500Automated Training/Process Content Creation & Tracking

StratBeans Consultingwww.stratbeans.com

Page 2: Epiplex Introduction Limitedv10.0

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Content• Introduction

• Epiplex in Action

• Customer Benefit Realised

• Enterprise Problems Tackled With

Epiplex

• Strategic Benefits

– Cost Saving

– Quality Improvement

– Operational Benefit

• Contacts

Page 3: Epiplex Introduction Limitedv10.0

Confidential and Proprietary 3

Introduction

Addressing Needs of Global customers

- Epiance has more than 250 clients in Global 2000 co.s

- StratBeans Consulting promoted by IIM -A alumni is knowledge partner of Epiance

- Technology development and support backbone is located at Bangalore in India and provides 24* 5 support in all geographies

Few Clients-Hero Honda, M&M, Saint Gobain, Jindal Steel

Epiplex Journey

Page 4: Epiplex Introduction Limitedv10.0

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Introduction• Initially Epiplex Business Process Platform 500 was developed as

Automated Process Documentation and Training solution – Epiplex won most innovative company award in 2007 from Microsoft

corporation

• Stratbeans Consulting was founded in 2005 – Stratbeans consulting has many offices in India and USA (Houston, Texas) – It is managed by IIM Ahmedabad / IIT Alumni and offers innovative IT

products IT Services including application development and online marketing

– In 2006 StratBeans consulting and Epiance started working together as knowledge partners in Learning Management Space

Page 5: Epiplex Introduction Limitedv10.0

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Epiplex in Actioncontd..

SMEs Performs a process

1 Capture1 Capture

Users

Trainees access assigned contentfor Learning and Dev. from their own location

3 Content Usage3 Content Usage

UsersUsers

Epiplex generates process content

2 Generate2 Generate

Elearnings

Feedback

Surveys

Quizzes

Repository

Legacy Content

- User Performance - User Activity- Scores - User Feedback

4 Tracking and MIS4 Tracking and MIS

Senior Management gets MIS

Page 6: Epiplex Introduction Limitedv10.0

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Epiplex In Action• Capture all application systems non intrusively

– Including Web applications, Java applications, Desktop applications and mainframe terminal emulators, citrix based applications

• Generate “Documents” – Give step by step process description in MS Word , pdf ,HTML , PPT , XML

formats• Generate “Simulations”

– Re-play the process– Allow users to experience the simulated environment and perform process

steps– Automatic Guidance if some step is not performed correctly

• Assessments – Two categories– Procedural and question bank based

• Process Modeling– Basic workflow model can be drawn for target process/ sub-

processes– Advanced modeling tool with Epiplex - optional

• User/ Usage Tracking - optional– User registration and tracking of all content for finding best performers

and also comparative performance reporting

Page 7: Epiplex Introduction Limitedv10.0

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Customer Benefits Realized

• Hartford, a large P&C insurance company – used to deploy separate training applications – mostly subject matter experts developed simulations and

documentation – saving over $1M /yr by avoiding deployment costs and – saving 80+% time

• Aetna had wide variation 100-200%, in their claims processing centers.

– Although they have many management tools, but they could not identify the root cause of the variation.

– They are using Epiplex software to capture, in detail, how the claims processors are doing their jobs to identify the root cause of poor performance.

Page 8: Epiplex Introduction Limitedv10.0

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Enterprise Problems Tackled With Epiplex

• Ensuring Consistency in performance• Coping with attrition• Replicating Best Practitioners Performance Enterprise wide• Improving quality of Training content• Training Large Teams repeatedly• Reducing Cost of training• Reducing Cost of Assessment• Better utilisation of SME avilability

Page 9: Epiplex Introduction Limitedv10.0

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Strategic Benefits:Cost Saving

• Content creation could become faster at-least 80 % manual work can be addressed

• Reduction in Time and Cost of Training and Support, potentially by 50-70%

• SMEs would be used more efficiently, in lesser time more elaborate documentation would be possible with better annotations

• Training time would go down for new hires• Similar audio visual content requires expensive flash programmers• Since the content can be distributed through multiple channels

– it should reduce the training cost by creating several self paced training modules

• The total transition cycle time can be reduced with faster knowledge transfer

• Total T&L cost can be reduced by improved knowledge transfer and lesser travel required during transitions

Page 10: Epiplex Introduction Limitedv10.0

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Strategic Benefits:Quality Improvement

• Structured templates enforce document standardisation • Maintainability of the content increases• Shortcuts and better ways of doing a process can be recorded• Guided feedback in Simulation reinforces correct path

understanding in the business process• Simulations helps in benchmarking the best performer

performance• Agent/ Associate performance improves due to better

assimilation of knowledge and skills in the simulated environment

• Security features – data and image masking are done easily– application that should not be captured are isolated

Page 11: Epiplex Introduction Limitedv10.0

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Strategic Benefits:Operational Efficiency

• Three levels of support are provided on 24x 5 basis• 17 languages supported • Better ease of use implies minimal training for Epiplex

deployment– Epiplex is well suited for business users, minimal technical

skills needed • Collaborative features are available for content development• The content can be easily deployed on the web• Epiplex complied with SCROM and AICC standards and

therefore the content can be integrated into learning management systems if needed

• Optionally a Lean LMS can be crafted out of Epiplex technology

Page 12: Epiplex Introduction Limitedv10.0

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Contact

StratBeans Consultinghttp://www.stratbeans.com/products

[email protected]

+91 989-997-0269

+91-124-4377657

#1 Unitech Trade Center

Ground Floor

Sector 43, Gurgaon 122002

Ask us for FREE demo and trial


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