Confidential and Proprietary 1

Epiplex 500Automated Training Content

Creation

StratBeans Consultingwww.stratbeans.com

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Content Introduction

Epiplex Customers

Customer Benefit Realised

How Epiplex Works

Enterprise Problems Tackled With

Epiplex

Cost Savings

Quality Improvements

Operational Benefits

Summary

System Requirements

Contacts

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Introduction

Addressing Needs of Global customers

- Epiance has more than 250 clients in Global 2000 co.s

- StratBeans Consulting promoted by IIM -A alumni is knowledge partner of Epiance

- Technology development and support backbone is located at Bangalore in India and provides 24* 5 support in all geographies

Few Recent Clients

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Introduction Epiance was founded in 2001

• Initially Epiplex Business Process Platform 500 was developed as Automated Process Documentation and Training solution

• Epiance provides process solutions to enterprises in a wide range of industries. Helping customers reduce costs, establish internal best practices, and increase ROI in all enterprise applications

• by making process applications more efficient and

• by mirroring user best practices throughout the enterprise in the fastest time possible.

• The company won most innovative company award in 2007 from Microsoft corporation

Stratbeans Consulting was founded in 2005

• It is a Knowledge Management Systems company run by IIM Ahmedabad Alumni

• Stratbeans consulting with office in India (Gurgaon) and USA (Houston, Texas) offers several IT products and services

• In 2006 StratBeans consulting and Epiance started working together as knowledge partners

• Together the two companies have provided a sharp focus to several domains

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Epiplex Introduction

Enterprise enabling platform for training/assessment generation and knowledge transition

Epiplex captures all application systems non intrusively• All applications including Web applications, Java applications, Desktop

applications and mainframe terminal emulators Auto-generated Documents give step by step process

description in• MS Word Format • HTML format • PPT format• XML format etc

Auto-generated simulations re-play the process• Simulation allows users to click on the real screens and perform process

steps• Guidance is provided automatically if some step is not performed correctly

Two categories of assessments (Procedural and question bank based)

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Customer Benefits Realized Hartford, a large P&C insurance company used to deploy separate training

applications

• saving over $1M a year by avoiding deployment costs and saving 80+% time using epiplex development tools.

• In most cases, subject matter experts develop the simulations and documentation for them

Aetna had wide variation 100-200%, in their claims processing centers.

• Although they have many management tools, but they could not identify the root cause of the variation.

• They are using Epiplex software to capture, in detail, how the claims processors are doing their jobs to identify the root cause of poor performance.

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How Epiplex Works Epiplex is Installed on the computer from where a business process is accessed for

following tasks

WORK FLOW MODELING• Workflow Model can be drawn for target process/ sub-processes

• OPTIONALLY – we package advanced process modeling tool with epiplexPROCESS CAPTURE:

• SME demonstrates the target business process/ sub-process• Several applications can be a part of process demonstration• The process and underlying operating system traffic is captured automatically• Voice instructions are also captured along with screen activity

PROCESS EDITING: • Voice annotations can be added to steps• New steps may be added, existing ones modified or deleted• Sticky notes callouts etc can be attached to screen images

CONTENT CREATION:• Three types of content come out( Documents, Simulations, Cue Card)• Self paced training modules and SOPs are created• The test results can be published to supervisor email or a web database

INTEGRATED PROJECTS

QUESTION BANKS

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Epiplex Home Page

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WORKFLOW MODELING:SEQUENCE YOUR CAPTURES

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INTEGRATED PROJECT: BUILD BUSINESS LOGIC / SCENARIOS

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Pack Utility

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Content Aggregation Presentation Editor

Allows the developer to sequence and functionally group content (epiSimDoc and Assessment output)

Allows combining repurposed third-party content with epiplex output. Presents all such content as dynamic HTML and within the easy-to-

use epiLearn environment.

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Assessment Assessment Editor

• Create a question bank and tests for learners in different categories and levels.

• The Question Bank lets you create a reservoir for all your questions.

• Multiple tests based on categories and sections can be created for the learner.

• Tests are stand alone Dynamic HTML files

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Assessment

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Collaborative Development ERMS

The Enterprise Repository Management System (ERMS) is a web-based application that facilitates collaborative authoring

All editors can read from and write to ERMS their respective authoring and output files

The configuration management system of ERMS manages multiple versions of files.

The integrated workflow management system notifies authors through mail when files of interest are checked into ERMS

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ERMS

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Enterprise Problems Tackled With Epiplex

Ensuring Consistency in performance Coping with attrition Replicating Best Practitioners Performance Enterprise wide Improving quality of Training content Training Large Teams repeatedly Reducing Cost of training Reducing Cost of Assessment Better utilisation of SME avilability

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Cost Savings Content creation could become faster at-least 80 % manual work can be

addressed Reduction in Time and Cost of Training and Support, potentially by 50-

70% SMEs would be used more efficiently, in lesser time more elaborate

documentation would be possible with better annotations Training time would go down for new hires Similar audio visual content requires expensive flash programmers Since the content can be distributed through multiple channels

• it should reduce the training cost by creating several self paced training modules

The total transition cycle time can be reduced with faster knowledge transfer

Total T&L cost can be reduced by improved knowledge transfer and lesser travel required during transitions

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Quality Improvements

Structured templates enforce document standardisation Maintainability of the content increases Shortcuts and better ways of doing a process can be recorded Guided feedback in Simulation reinforces correct path

understanding in the business process Simulations helps in benchmarking the best performer

performance Associate performance goes up due to better assimilation of

knowledge and skills in the simulated environment

Security features • data and image masking are done easily• application that should not be captured are isolated

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Operational Benefits

Three levels of support is provided on 24x 5 basis 17 languages supported Better ease of use implies minimal training for Epiplex deployment

• Epiplex is well suited for business users, minimal technical skills needed Collaborative features are available for content development The content can be easily deployed on the web Epiplex complied with SCROM and AICC standards and therefore the

content can be integrated into learning management systems if needed

Can scale later • To include Process Variance Analysis through ERMS and Analyser suite of

Epiplex• To include ERMS for content management, version control and collaboration• To include live in application support and contextual help

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Summary

Epiance performance solutions and capture agent dramatically reduce cost to develop and improve quality of people, process performance resulting to adherence to policy

Epiance technology is proven across a wide range of customers, applications, processes, and configurations and can be used with confidence

Confidential and Proprietary 24

System Requirements

-Hardware Requirements-Software Requirements

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System Requirements: Hardware

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System Requirements: Software

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Contact

StratBeans Consultinghttp://www.stratbeans.com/products

episupport@stratbeans.com

+91 9899970269

Ask us for FREE demo and trial