enterprise cloud forum: adopting a service provider mentality

Enterprise Cloud Forum:“Adopting a Service Provider Mentality & Empowering a Self-Service Organization”

Presented By:

Rackspace Advisory Services

Enterprise Cloud Solutions Group

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Anand Bhadouria Sr. IT StrategistEnterprise Cloud SolutionsRackspace Hosting

[email protected]

Lisa LarsonVice PresidentEnterprise Cloud SolutionsRackspace Hosting

[email protected]

Steve MillsCIORackspace Hosting

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What We Will Cover Today

Current State of Enterprise IT

Dangers of the Status Quo

Importance of embracing a Service Provider Mentality

Empowering a Self-Service Organization

Transforming the Business of IT

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Demand for IT services exceeds supply

The business expects near instantaneous delivery

Recruiting and retaining talent is problematic

IT is capital intensive

Managing increasingly complex environments is difficult

Need for flexibility to accommodate high speed, changing business conditions

IT Today: The Challenge


•BYOD

•Mobile

•DIY Cloud

“I DON’T CARE HOW… I WANT IT NOW!”

The CONSUMERIZATION of IT

Instant CPU… Instant Storage…

Instant Provisioning…

Instant Gratification!


Source: McLaughlin & Assoc, national online survey (per San Antonio Business Journal June 25, 2012), conducted among 500 IT decision-makers, who work for businesses or organizations that use cloud computing.

43% of IT Decision Makers know they have Shadow IT in their organization.

Business units are leveraging cloud computing to help with work projects.

38% of IT Decision Makers said the main reason is to save time

One in three said it was because internal solutions were not available or because they did not want to deal with the IT department.


What is Shadow IT?

Internal IT Department

Business Unit

Service Provider

We need… SPEED, AGILITY & FLEXIBILITY

80% of our IT spend & resources are devoted to “keeping the lights on”

WE CAN’T HELP YOU

SHADOW IT

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Do you have SHADOW IT in your ORGANIZATION?

Polling Question:

•YES •NO •I Don’t Know


The Dangers of Shadow IT

Unofficial Use of Cloud

• Loss of Control/Governance

• Security Breaches

• Compliance Penalties

• Lost Revenue

• Brand Deterioration

• Loss of Business IP

Weakened Spending Control

• Lack of Negotiated Terms

• Diminished Liabilities Control

• Misclassification of Spend

• Profit Erosion

• Spend Ignorance

• Vendor Lock-in


IT Management Response to Shadow IT

BAN the Cloud

Use Existing Approval Procedures for Spending Control

Keeping the Status Quo


ITThe Path of Status Quo

Overwhelmed by demand

Struggling to meet business needs

80% of time dedicated to keeping lights on

SHADOW IT

BUs follow path of least resistance

BUs Leverage Service Providers to solve business needs

CMO takes over IT spend

IT no longer brings value to the org

Downsizing ensues

IT Strategy is no longer just project/architecture based. Strategy must be built around providing

value to the biz!

IT Dept.

12

• Ban the Cloud: Stamp out Shadow IT • Use current controls for all cloud spending• Embrace Shadow IT as a tool for innovation

How do you address Shadow IT in your org?

Polling Question:

13

To Adopt Cloud the RIGHT WAY, the

Business of IT needs to TRANSFORM


A New Way of Thinking

Virtualization is a TECHNOLOGY …

Cloud Computing is a BUSINESS MODEL


Shadow IT can be IT’s Best Friend

• Empowers a self-service organization

• Spurs Innovation & adds more projects to the Project Funnel

• Provides strong POC environments to vet viability for potential CAPEX spend

• Frees IT Resources…

Allowing IT to focus efforts where they provide value … in the APPS


Filling the Innovation Funnel

Experiment More by Removing the CAPEX

Blockade

• Lower Approval Threshold

• Eliminate Missed Opportunity

• Lower Barrier to Entry

How Many Projects Have You Killed Because You Couldn’t

Justify CAPEX Spend?


Creating a Safe Self-Service Organization

Embrace Shadow IT & Create New Procedures for Spending Control

BUILD A SERVICE CATALOG

To leverage the benefits of Shadow IT….It is imperative to establish appropriate

guardrails for your business.


What is a Services Catalog?Simple Approved Vendor List

Robust User Portal

COMPLEXITY


How Does a Service Catalog Work?

19

Business Unit Service ProviderInternal IT Department

Service Catalog

TOGETHER, WE CAN HELP YOU!


How do you build a Service Catalog?

• Catalog Business Workloads/Needs– BYOD

– Corporate websites

– Marketing campaigns

– E-commerce sites

– SaaS

– Rich Media

– Other

• Design & Build Standard Cloud Configurations– Set governance– Control security & compliance– Data Protection – Application Integration

“… empower a self-service organization!”


ITThe Path of Transforming the Business of IT

Overwhelmed by demand

Struggling to meet business needs

80% of time dedicated to keeping lights on

Create a service catalog by partnering w/ a Service Provider

Empower a self-service organization

Create an army of innovators

Free IT Resources to focus on providing value

CIO becomes an Advisor to the Business

IT is working on game-changing, strategic initiatives

Demands of the Business are met

IT Dept. Partner to the Business

Adopting a Service Provider Mentality


Are you Prepared to Transform the Business of IT?


What Covered Today

Current State of Enterprise IT

Dangers of the Status Quo

Importance of embracing a Service Provider Mentality

Empowering a Self-Service Organization

Transforming the Business of IT


Cloud Application Transformation FrameworkCreating Your Seamless Journey to the Cloud

IT Evolution Workshop

Application Profiling

Workshop

Cloud Readiness

Assessment

Solution Design

Migration Execution

Environment Realization

Customer Data Center

Taking Enterprises from…“Cloud HOW?” “Cloud NOW”

Strategize & Assess

DesignMigrate

ImplementSupport Optimize


Get SMART on CloudRackspace Advisory Services:

Phone: 1-800-440-1249 Email: [email protected]: rackspace.com/Advisory Services

“Our goal is to create the most

CLOUD SAVVY customers in the industry”

Recommended Rackspace Resources:• Cloud: Vision to Reality whitepaper (right side of page)• Cloud: Economics whitepaper (right side of page)• Take the Cloud Readiness Self Assessment

• Use cases:– Hybrid Hosting: Dominos Pizza and watch the video– RackConnect™: VEVO and watch the video– Private Cloud: Lighthouse1

Recommended Industry Resources:• The Big Switch, Nicholas Carr

• Cloudonomics: The Business Value of Cloud Computing, Joe Weinman

• www.Cloudability.com

• http://gigaom.com/

• www.gartner.com

• www.forrester.com

• www.idc.com

Rackspace Knowledge Center

http://www.rackspace.com/enterprise_hosting/advisory_services/

http://www.rackspace.com/enterprise_hosting/advisory_services/

http://www.rackspace.com/cloud/self_assessment/

http://www.rackspace.com/knowledge_center/dominos_casestudy

http://play.buto.tv/FB7HJ

http://www.rackspace.com/knowledge_center/search/site/vevo

http://www.youtube.com/watch?v=KhX6XqzCIqQ

http://www.rackspace.com/knowledge_center/search/site/lighthouse

http://www.nicholasgcarr.com/bigswitch/

http://www.cloudonomics.com/

http://www.cloudonomics.com/

http://www.cloudability.com/

http://gigaom.com/

http://www.gartner.com/

http://www.forrester.com/

http://www.idc.com/

http://www.linkedin.com/groups/Enterprise-Cloud-Forum-4167570?gid=4167570&trk=hb_side_g

http://www.rackspace.com/blog/rackspace-named-2012-microsoft-hosting-partner-of-the-year/

http://www.rackspace.com/knowledge_center/

http://www.rackspace.com/knowledge_center/cloudu/

https://community.rackspace.com/


Q & A

27

THANK YOU

Rackspace Advisory ServicesPhone: 1-800-440-1249 Email : [email protected]: rackspace.com/AdvisoryServices

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