PowerPoint Presentation

Group members:

Tehreem MasudAyesha Rubab Muhammad Abubakar SiddiqueMuhammad HamzaSalman EjazHafiz Muhammad Umar FarooqMuhammad Waqas RafiqIntroduction

Need/ Importance Enterprise Applications

Major Enterprise Applications

Enterprise SystemSupply Chain Management SystemCustomer Relationship Management SystemKnowledge Management System

Opportunities & Challenges Enterprise Applications

OutlineSoftware designed to integrate all aspects of a firm's operations and processes such as accounting, finance, human resources, inventory control, manufacturing, marketing, sales & distribution, and resource planning

Systems that span functional areas, focusing on business process across the firm, and includes all levels of management

Advanced enterprise applications provide linkages with customers, business partners, and suppliers

IntroductionEnterprise ApplicationsEnhance business flexibility and productivity through business processes coordination

Integration among groups of processes to increase focus on efficient management of resources & customer services

Competitive Edge

Need/ Importance of Enterprise ApplicationTech Pro Research conducted a survey in 2013

Survey included196 corporations around the world

Need/ Importance of Enterprise Applications

Enterprise System

Supply Chain Management System

Customer Relationship Management System

Knowledge Management System

Each system integrates a related set of functions and business processes to enhance the organizational performance

Major Enterprise ApplicationsMajor Enterprise Applications

Also termed as Enterprise Resource Planning (ERP)

Integrate business processes in Manufacturing & Production, Finance & Accounting, Sales & Marketing and Human Resources into a single software system

All previously fragmented information is stored in single comprehensive data repository

Accessible to different parts of the businessEnterprise SystemBusiness Value of Enterprise System

Increase operational efficiency

Support decision making and rapid responses to customer requests

Include analytical tools to evaluate overall performanceEnterprise SystemEnterprise System

SCM system is an inter-organizational system automating the flow of information across organizational boundaries

helps managing relationships with suppliers by sharing information about orders, productions, inventory levels and delivery of products & services so that they can source, produce and deliver efficiently

Get the right amount of products from their source to the customer in least possible time and cost

Supply Chain Management SystemSupply Chain Management SystemSupply Chain Models

Supply Chain Management SystemBusiness value of Supply Chain Management System

Match supply to demand

Use assets more effectively

Reduced supply chain costs lead to increased profitability

Improved customer service, delivery service and responsiveness by reducing time

Enables mangers to make better decisions about how to organize and schedule sourcing, production and distribution

Customer Relationship Management SystemKnowing the customer and managing relationships with them

Provide information to coordinate all the business processes that deal with customers in sales, marketing and service to optimize; Revenue, Customer satisfaction and Customer retention Customer Relationship Management SystemBusiness value of Customer Relationship Management System

Identify, attract and retain most profitable customers

Provide better service to existing customers

Increase customer satisfaction and sales

Capture and integrate customer data from all over the organization for better analysis

Better knowledge can provide competitive edge and is difficult to imitate, unique and can be leveraged into long-term strategic benefits

KMS enables organization to better manage processes for capturing and applying knowledge & expertise

It collects all relevant knowledge and experience making it available whenever and wherever it is needed to improve business processes and management decisionsKnowledge Management System

Knowledge Management SystemTechnology changes

Business process changes

Organizational and cultural changes

Switching costs

Data management

Opportunities & Challenges Enterprise Applications