Engaging the customer from marketing through

retention

Commercial core systems

Internally developed core

banking

Data Driven customer journeys

Core

The Temenos Infinity – Standalone

Open Banking

Ecosystem

3rd party

developers

3rd party

providers

Bank

APIs

Op

en

AP

Is

AP

Is

Bank

Peripheral

Systems

Client Runs Software Temenos Runs Software

Client

Cloud

On-

premiseTemenos

Cloud

Temenos InfinityDigital Front Office (DFO)

Bank’s Back Office

Temenos InfinityR

isk

&

Co

mp

lia

nc

e

Watchlist

KYC

AML

Fraud

An

aly

tic

s &

Re

po

rtin

g

Customer

Profitability

Predictive

Analytics

Journey

Analytics

Embedded

AnalyticsOnboarding

HoldingsDocument

Output

Monitoring &

Logging

Business Support

ConsentUser

Management

Document

ManagementSecure Messaging

Single Customer View - CRM

Marketing Catalogue

Workflow

Servicing

Sales

Marketing

Digital Decision Engine

CMS

Core banking engine

Mobile Internet Call Centre Branch Agent RM Chat-bot ATM API

Presentation Process Integration

Reporting

Dashboard

Alerts &

NotificationsContact log

Portfolio

Management

Account

Aggregation

Payment

Order

Money

Mgmt/PFM.

API layer

API layer

Real-time

Engagement

Origination

INTEGRATE PROCESS OPTIMIZE

Temenos Infinity – Journey Manager

is a platform for building better

customer onboarding journeys

DESIGN

Open

UX

&

Maestro

The customer experience development environment, purpose-built for the

design of financial customer journeys

Rapid design

Omni-channel experience

Device preview

Rapid proofs of concept

Language localization

Accessibility and translation

support

Build new, re-usable

components or leverage pre-

built, drag and drop

components

Develop business rules,

validation rules, and other form-

based logic quickly

Utilize standard development

tools and practices

Transact Manager

The heart of the Journey Manager platform

Save and Resume

Enable users to start on one channel,

then resume elsewhere, with no login

or password creation required

Omni-channel enablement

Connect mobile, online, branch, and

the call center to create a

continuous experience designed to

acquire and onboard customers

Product bundling orchestration

Cross-sell multiple products from one

application and complete multiple

forms from a single input source using

built-in bundling

Extensibility

Accommodate unique integration

requirements with more than 20

extension points

Collaboration between parties

Pass an application between co-

applicants or provide call center

assistance to complete an

abandoned application

Digital signature integration

Offer digital signature options

ranging from simple scribble

signatures for touch devices to

integration with digital signature

providers added directly to the

design

Attachment management

Upload and handle attachments

for supporting documents and

bundling with the completed

package

Journey Manager

A server application that hosts forms, controls interaction with customers, calls

on specialized services like identity verification or risk analysis, and exchanges

data with back office systems of record.

Single sign-on Customize SSO packages using

standard protocols

Event logging Access logs of all key usage for

security, audit, and compliance requirements

Performance, Scalability, Fault

tolerance

Encryption Set advanced configurations to

satisfy encryption needs

Integrated A/B testing

Compare multiple application versions

to identify the optimal customer

experience

Security roles and permissions

Set granular access controls and

permissions to applications and

system operations

Reporting and scheduled jobs

Schedule jobs and tasks and create

automated reports

Journey Analytics

Behavioral analytics, focused on identifying abandonment hotspots and

enabling data-driven decisions for continuous optimization

Reports:

Optimization analysis

Dashboard

Drop-off

Timeline

User Journeys

Data Export

Fine-grained filters:

Time period

Device distribution

Operating system

Browser

Screen size

Location

Custom Milestones-New!

Comprehensive analytics:

Completions

Conversion rate

Time to complete

Active sessions

Keystrokes

Field error rates

Segmentation

Security:

AES-256 encryption

Fully-anonymized data

Data access control through

Avoka Transact Manager

Example Acquirer Customer Journey – Unauthenticated User

1

Prefill

Verification

Security

2 3 5 6

eSign

7Referral Management

Underwriting

Compliance

Fraud

8 Channels4

FCM

6

DEMO

Thank you

temenos.com