csl in session - engaging customer curiosity
DESCRIPTION
How do you engage library customers? People are naturally curious, and are driven to learn about topics of interest. Libraries can engage library customers and create a space for exploration, discovery, and collaboration. Join this session to learn more about techniques for effectively engaging library users, featuring ideas inspired by the R-Squared Conference. This session is part of our R-Squared Conference Takeaways series. Not able to make it to R-Squared? Great ideas from the conference in different experience areas are being shared by State Library staff through our CSL In Session program. Look for more sessions inspired by R-Squared in the coming months! For more on CSL In Session, visit http://cslinsession.cvlsites.orgTRANSCRIPT
Engaging Customer Curiosity
Our facilitator:
Crystal Schimpf, MLISBTOP Trainer, Digital Literacy LibrarianColorado State Library
Think of a time when you were curious about something…
Inspired by R-Squared
R-Squared Conferencehttp://rsquaredconference.org/
Nina Simonhttp://www.museumtwo.blogspot.com/
Josh Linknerhttp://joshlinkner.com/
Think of a time when you were curious about something:
• What were you curious about?• What sparked your interest?
Please share your responses in the chat box
What sparks your curiosity?
Think of a time when you were curious about something:
• What were you curious about?• What sparked your interest?• What did you do to pursue your curiosity?
Please share your responses in the chat box
What sparks your curiosity?
Why care about curiosity?
Put yourself in someone else’s shoesPhoto from iStockphoto
Participatory Techniques
Asking the Right Question
?
? ?
?
Tips: Asking the Right Question
Personal
Care about the answer
No wrong answers
Speculative
Tips: Ask the Right Question
Test your questions
Social Objects
Photo by Crystal Schimpf – All rights reserved ©
Creating Social Objects
http://www.flickr.com/photos/30212948@N08/8068651197/in/photostream/
Brainstorming Tips
• Be creative
• Be imperfect
• Be in the moment
http://www.flickr.com/photos/timo/8397245/in/photostream/
http://www.flickr.com/photos/30212948@N08/8068660265/in/photostream/
Engaging Library Users
Scenario: Banned Books Week
Design a program, service, exhibit, or display:
• Engage curiosity• Invite participation• Create something different
Use these two techniques:
• Ask the right questions• Create social objects
Brainstorming Tips
• Be creative
• Be imperfect
• Be in the moment
http://www.flickr.com/photos/oppl/8045156438/in/set-72157631667423475/
Engage curiosity through participation
