energyaustralia overview. energyaustralia’s company differentiators large, stable company tier 1...
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EnergyAustralia Overview
EnergyAustralia’s Company Differentiators• Large, stable company• Tier 1 energy retailer with world class customer service and energy expertise• Consistently win Canstar Blue awards for customer service excellence in South
Australia• Employs thousands of Australians• Provides energy efficiency advice to customers• No late payment fees• No direct debit or credit card surcharge fees• No exit fees when you move homes with EnergyAustralia• Offer true discounts; completely transparent with no hidden terms and
conditions• First energy retailer to publically commit to comprehensive climate change
targets• eWise; an energy efficiency and usage comparison service provided online• Can add Accredited Renewable Energy options to plans
EnergyAustralia Timeline
1990 1995 2012
Eastern Energy Limited (TXU Australia), electricity distribution company, acquired.
TRUenergy was formed from Singapore Power (who in turn purchased them from TXU Corp).
In 2012 TRUenergy changed its name to Energy Australia.
EnergyAustralia: Generation vs. Retail
Generation
Retail
Operates a multi-billion dollar portfolio of generation assets
including investments in sustainable solutions
2.8 million residential & business customers. Operating in 5
states/terrirtories across Australia
Cathedral Rocks Wind Farm
Iona Gas Plant
EnergyAustralia’s Retail Footprint
Electricity in the Energex distribution zone only
EnergyAustralia’s Vision and Essence
VisionBrighter Energy for Today and Tomorrow.
We’re on a mission to provide Australia with brighter energy solutions for today and tomorrow.
Essence
Helping Australians with efficient solutions
Personality, Behaviours, Points of Difference
Personality Behaviours
Points of Difference
- Rock Solid Dependability- We find better ways- We act as a team
- Straight talking- Smart- Energetic
- True vertical integration- World-class expertise- Customer experience
EnergyAustralia’s Sponsorships
EnergyAustralia Plans
Flexi Saver – Home
All discounts are applied to usage charges only.
Offer not applicable with solar customers - if a customer has solar panels installed, please refer them to EnergyAustralia on 133 466.
State Electricity Benefits Gas BenefitsBenefit Term
Exit Fee
NSW16% pay on time discount + $50 rebate
12% pay on time discount + $50 rebate
1 yearNo exit fee
VIC27% pay on time discount + $50 rebate
16% pay on time discount + $50 rebate
SA17% pay on time discount + $50 rebate
13% pay on time discount + $50 rebate
QLD10% pay on time discount + $50 rebate
Do not offer
Everyday Saver - Home
All discounts are applied to usage charges only.
Offer not applicable with solar customers - if a customer has solar panels installed, please refer them to EnergyAustralia on 133 466.
State Electricity Benefits Gas Benefits Benefit
Term Exit Fee
NSW
3% guaranteed discount 9% pay on time discount
3% guaranteed discount 7% pay on time discount
3 years
1st year:$902nd year:$49.53rd year:$49.5
VIC3% guaranteed discount 17% pay on time discount
3% guaranteed discount 12% pay on time discount
$22 regardless of year
SA4% guaranteed discount 11% pay on time discount
4% guaranteed discount 9% pay on time discount
1st year: $902nd year:$703rd year:$50
QLD3% guaranteed discount 7% pay on time discount
Do not offer
1st year: $902nd year:$703rd year:$50
Power Plan
All discounts are applied to usage charges only.
Offer not applicable with solar customers - if a customer has solar panels installed, please refer them to EnergyAustralia on 133 466.
Fuel Features Exit Fees
Electricity
14% pay on time discount 1st Year $90
2 year benefit term 2nd Year $70
Gas
12% pay on time discount 1st Year $90
2 year benefit term 2nd Year $70
Power Plan RewardsElectricity Only, choose one of the following rewards:
1. $100 online merchandise voucher for www.powermegastore.com.au
2. $50 eftpos card
3. $50 Foodbank donation, the charity supported by PAFC to end hunger
Electricity and Gas, choose one of the following rewards:
1. $125 online merchandise voucher for www.powermegastore.com.au
2. $75 eftpos card
3. $75 Foodbank donation, the charity supported by PAFC to end hunger
Prize DrawsThroughout the year, EnergyAustralia will conduct a number of prize draws for South Australian Power Plan customers. Prizes include:
o Signed Guernseys o Opportunity to run out with the
Port Power team and mascot on match day
o Grand final tickets
Everyday Saver– Business
All discounts are applied to usage charges only.
Offer not applicable with solar customers - if a customer has solar panels installed, please refer them to EnergyAustralia on 133 466.0
State Electricity Benefits Gas BenefitsBenefit Term
Exit Fee
NSW 17% guaranteed discount Do not offer
3 years
1st year: $1432nd year:$49.53rd year:$49.5
VIC 30% guaranteed discount Do not offer$22 regardless of year
Basic Saver – Business
All discounts are applied to usage charges only.
Offer not applicable with solar customers - if a customer has solar panels installed, please refer them to EnergyAustralia on 133 466.0
State Electricity Benefits Gas Benefits Benefit Term Exit Fee
NSW12% guaranteed discount 3% pay on time discount
9% guaranteed discount 3% pay on time discount
1 years
$150
VIC20% guaranteed discount 3% pay on time discount
11% guaranteed discount 3% pay on time discount
$22
SA13% guaranteed discount 3% pay on time discount
5% guaranteed discount 3% pay on time discount
$143
QLD7% guaranteed discount 3% pay on time discount
Do not offer $150
Benefit vs Contract Terms The below is an example using the Everyday Saver benefit term.
Contract term, ongoing
Date of sale
Date EnergyAustralia wins the billing rights (this can
take up to 3 months)
Benefit term
year 1 ends year 2 ends year 3 ends
20-40 days prior to the end of a benefit term the customer
receives communication with options for new benefit term
Exit Fee Term
Cool Off Expires
Contract Options Standard Retail Contract Market Retail Contract
Published rates
No choice of plans
No benefits
No exit fees
Customers in some states and distribution zones must be made aware of their right to choose an SRC.
Customers who request an SRC must be referred to EnergyAustralia on 133 466.
Unpublished rates
Choice of plans
Benefits
Exit fees may apply, depending on plan choice
Payment Options
Benefit Words
Benefits
Convenience
Savings
Reliability
Flexibility
Choice
Consistency
Peace of Mind
Security
Sustainable
Freedom
Control
Example Presentation
“The Everyday Saver plan features a locked in 3% discount, giving you guaranteed savings on every bill. In addition to this, EnergyAustralia will reward you with a further 17% discount when you pay your bills on time, saving you even more. These discounts are secured for you for the duration of the benefit term, giving you peace of mind that you will save with EnergyAustralia for 3 years.”
Accredited Renewable Energy Sources
Solar
Hydropower Wind
Hot rocks
Hot water springs
Biomass
Accredited Renewable Energy Options
Contract Rider Accreditation Cost
PureEnergy 10% 10% GreenPower Accreditation 4.730 c/kWh (inc GST) of 10%
PureEnergy 20% 20% GreenPower Accreditation 4.730 c/kWh (inc GST) of 20%
PureEnergy 100% 100% GreenPower Accreditation 4.730 c/kWh (inc GST) of 100%
Contract Rider Accreditation Cost
PureEnergy 10% 10% GreenPower Accreditation 4.730 c/kWh (inc GST) of 10%
PureEnergy 25% 25% GreenPower Accreditation 4.730 c/kWh (inc GST) of 25%
PureEnergy 100% 100% GreenPower Accreditation 4.730 c/kWh (inc GST) of 100%
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