endearing customer service
TRANSCRIPT
Endearing Customer ServiceA Teaser for
CBL-GlobalCustomer Service
Training Workshop
When you accept the role of being a customer service star, you are taking responsibility to be a better communicator with your customers, your manager, and your co-workers. You will also become a better communicator everywhere in your life. Become a better communicator and you will hear Bravo! and Encore!
“I believe that as much as you take, you have to give back. It’s important not to focus on
yourself too much.” —NICOLE KIDMAN
You Don’t Communicate
AloneAre you only hearing what is being
said?Look and listen to what is really
being communicated.
Stop When You See
Communication Red LightsAlways match your language style to the person with
whom you are communicating.
Go with Green Light
CommunicationThe best way for you to
communicate with your co-workers is to spend time with them.
Speak Your Best at All
TimesBe a considerate communicator by learning good timing.
Pay Attention to Body
Language: Yours and
OthersActions always speak louder than
words.
Give and Get Accurate
InformationAllowing others to share in some
decisionswill make it easier for them to
acceptthe decisions you are not able to let
them share.
Ask Who, What, When, Where, Why, and How
Be careful when beginning a question with
“why”that you don’t put the person on the
defensive.
Answer and Respond to
Enhance CommunicationShow you value the other person
by always giving morethan a one word answer
when answering or responding.
Assure to Make Others Feel
ValuedThe best way to assure others is to always
make them feel valued and respected.
Zap Zapper Words from
Your VocabularyHelping others save face is a
valuable quality.
Charge Ahead with Charger
WordsAlways focus on what you can
dorather than on what you can’t
do.
Develop Positive
Leadership QualitiesDon’t wait for others to set goals
for you.Start setting them for yourself.
Think Like a Leader
Always take personal responsibility.This is what will set you apart.
Model Leadership BehaviourTreat everyone as though they
are equally important to you.
Learn Critical Thinking Skills
Establish a reputation as a person of good judgment.
Manage Your Time or Your
Time Will Manage YouWe all have the same amount of time
in a day—it’s what we do with it that is
important.
Add Value to Everything You
DoBeing good at what you do makes doing it a pleasure.
Endearing Customer Service Training Workshop
Duration : 1 dayBoth Public and
Company Programs available.
Call on 91.9439728438 0r mail on [email protected] for more
details.
This presentation is part of the workshop Teaser…This Workshop offers a whole set of attitude adjustment tools, tips, and helpful advice for problem solving issues of providing customer service. Prepared for the busy person with little time to search for solutions, this workshop provides the necessary skills for learning and teaching co workers how to give exceptional customer service.