enabling innovation through industry insight
TRANSCRIPT
@UnisysEMEA
#UnisysNOW
Kelly Cook, Vice President, Commercial Sector, Unisys
Commercial SectorEnabling Innovation Through Industry Insight
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#UnisysNOWUnisys in Commercial
Over 600,000 Life Science and Healthcare users are supported
by Unisys
8 of the world’s largest OEM brands rely on Unisys ‘Time Critical’ support
Over 200 million subscribers around the globe rely on Unisys
Communication solutions
40,000 POS devices are supported globally by Unisys
Retail
20% of global passenger boardings are processed though
Unisys solutions
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Jeff R. Livingstone, PhD, Vice President, Life Sciences & Healthcare
Commercial SectorLife Sciences & Healthcare
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#UnisysNOWThe Winds of ChangeIdentification of Market Drivers
Data and IP security breaches have hit most Pharma & Healthcare companies.
Pharma M&A activity in 2016 exceeded $200B.
Compliance and regulatory intensity heavily impact the drug development cycle.
Generic equivalents continue to erode revenue and challenge pipelines.
Increased competitive pressures drive pharmaceutical cost and risk reduction.
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#UnisysNOWThe Conviction of Care Identification of Customer Drivers
■ Health Outcomes
■ Remote Health Info Access
■ Everything as a Service
■ Information Fabric
■ Digital Transformation
■ Adaptive, Scalable Security
More
Effective
More
Responsive
More
Affordable
More
Private
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#UnisysNOWIndustry Needs Drive Technology Innovation Domain-based IP and Solutions
Extending client value by combiningcross-industry IP + key partnerships
Patient Privacy & IP Protection
Global User & Field Support
Integrated Medical Device Management
Pharmaceutical Track and Trace
Clinical Outcomes Management
Patient Privacy andIP Protection
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#UnisysNOWLife Sciences InnovationLean Startup Model
Platforms Development
Irvine, CA
Technology Development
Malvern, PA
Federal Technology Center
Reston, VA
Ideation Repository
Blue Bell, PA
Security Technology Center
Augusta, GA
Ideate
Experiment
Develop
Proof
Launch
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#UnisysNOWUnisys in Life Sciences and Healthcare Delivering Immediate Value
Unisys supports 1.4 million Life Sciences incidents and service requests per year through its global service desk offerings
Secure Mobility
Supporting business applications, enabling faster response and handling of interactions between doctors and patients
Hosted Data Center
Provision of a secure cloud services environment, 99.9% uptime at a 40% lower cost
Analytics, Automation and Self Service
Driving a 36% reduction in service desk contacts
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#UnisysNOWClient PerceptionTransformative Execution
Providing consistent innovation over more than two decades of exceptional service
“We rely on Unisys for network and security expertise and solutions that provide information integration, flow, accuracy and availability which continuously enriches and protects our patient environment.”
— Walter J. Fahey, Maimonides Senior Vice President of Management Information Systems and CIO, Maimonides Medical Center
Enhancing productivity to facilitate more effective patient treatments
“With its strong knowledge of the pharmaceutical industry, its wealth of experience in delivering global transformation projects and its service delivery capabilities, Unisys is an obvious partner for us. Unisys’ approach will allow us to significantly reduce the number of service providers and gain a much better overview of our end user IT infrastructure, services and performance. Ultimately Unisys will support us in becoming a more efficient, productive, end-user-centered service organization.”
— Dr. David Revich, Global Head of Vendor Management, End User Services and Service Integration, Merck KGaA
Our Success
Strategy
Dheeraj Kohli, Vice President, Travel and Transportation
Commercial SectorTravel and Transportation
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Southwest Airlines cancels 370 more flights Friday as outage ...Jul 22, 2016 - Technical issues disrupted Southwest Airlines' operations system-wide, including Love
Field, grounding flights and causing long lines at ...
United Airlines systems outage causes delays globally | Fox NewsOct 14, 2016 - United Airlines has suffered an hours-long problem with its computer systems that
resulted in delays and cancellations globally.Over 700 American Airlines Flights Cancelled After a Computer ...Apr 16, 2013 - All American Airlines flights have been grounded following a system-wide computer
outage across the United States. The outage reportedly ...
Airline system glitch in Japan leaves 16,000 stranded | MashableMar 22, 2016 - Airline system glitch in Japan grounds 120 flights, leaves 16,000 stranded ... airline
carrier All Nippon Airways (ANA) experienced an outage on ...
All Delta Airlines flights grounded after systems outage ...Jan 29, 2017 - Delta Airlines announced that it suffered a system outage Sunday night that delayed all
of its flights… The airline's website and app were also down.
British Airways Computer System Outage Affects U.S. Airports | CBS ...Sep 5, 2016 - Computer outages struck British Airways check-in systems at numerous U.S. airports
Tuesday evening.
Unplanned Outages Create Global Impact
Opportunity Lies in Connecting and Securing the Complex Landscape
Warehouse& Logistics
Chocks On
BaggageUnloading Complete
Baggage Loading Start
FuelBoarding
Take Off
Passengers De-board
Cleaning Start
Cleaning Finished
Baggage Loading Complete
Chocks off
Baggage Unloading Start
Aerobridge Attach
Ramp Turnaround Management
Airport Operational Excellence
Operational Database
IROPSAlerts & Reports
Predictive Analytics
Pre-Travel
Home Printed Bag Tags
Web Check-In
Landside
Check-InParking
Recognition
LoyaltySocial Timeline
Airside
Retail
Common Boarding
Food and Beverage
Call Centers
& Branches
Airline.comBooking Payment and Ticketing
Bags & Seats
Inventory and Pricing
Indirect Channels
Dynamic pricing
Border control
Piece level tracking
Real time tracking
Score cardsRevenue
accounting
Dispatch planning
Loyalty
Ground
HandlersATCAirlines
Airport
OperatorConcessionaires
Control
Authorities
Stakeholder Management Weather
Offer/Order Management & Distribution
Integrated SecurityMicro Segmentation
Mobility
Roaming Agents
Baggage
Lounge Mgmt
Traveler
Digital Freight Transformation
Self Service Bag Drop
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#UnisysNOWThrough Business-Led Solutions OverStrong Foundation of Products
LMS
Logistics
Management
System
LMS Rating
LMS Flights
and Routing
LMS Booking
& Inventory
LMS Sales &
Air waybill
LMS
Warehouse
Operations
LMS
CustomsLMS ULD
Control
LMS
Claims
LMS Piece
level tracking
Cargo
Revenue
accounting
Cargo
Connect
ISM
In-transit
Service
Manager
CPS
Cargo Portal
Service
CLIENTS
AirportOperations
LogisticsManagement
System
CUSTOMERS
INFORMATION
General
Information
TICKETING
Ticketing and
Payment
Availability
Manager
SEATS
Seat maps
and selection
DEPART
Check-in and
Boarding
ROUTINGS
Schedules
FLIGHTS
Flight Data
SPACE
Inventory
REACT
Schedule Change
and Irregular Ops
BOOKING
Reservations
LOAD
CONTROL
Weight and
Balance
NDC
Order
Management
LOYALTY
(CLS)
Frequent
Customer
Passenger Airline
OPERATIONS
DATABASE
ALERTS
PLANT-
TRACK
COMMAND
& CONTROL
REPORTS
APPS
CHECK-IN
APPS
BOARDING
INTEGRATOR
Flight
Information
Display
Baggage
Reconcile
MOBILE &
HOME BAG
TAGS
RESOURCES
OPERATOR
“SAS Cargo enjoys a long-standing and trusted relationship with Unisys.
With Unisys’ participation, we are making air freight business easier for
our customers, by introducing innovative solutions to an industry in need
of new thinking and simplification.”
- Leif Rasmussen, President and CEO, SAS Cargo Group
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#UnisysNOWCase Studies
Protecting the Travel & Transportation Experience
30 year partnership processing approximately 100% ofdomestic air reservations in within the TravelSky Network
The recognized architect of the new secure interactive passenger and travel experience
Delhi Airport Solution
• Oversaw the design and implementation of airport best practice and Integrated systems
• Integrated over 20 Airport Solutions from security, CCTV, check-in, baggage and building management
“As China’s aviation industry continues to grow, the additional processing capacity within the robust, secure and flexible ClearPath Forward systems will enable us to process more transactions — such as reservations and load calculations critical to flight safety — quickly and securely.”
— Zhu Xiaoxing, Vice President, TravelSky
“Passenger delight has always been one single goal for us at DIAL, and I strongly believe that we will achieve that with the opening and operation of T3. We have worked very closely with Unisys to implement the best ideas and solutions in the industry.”
— Prabhakararao Indana, CEO - Airport Development, Delhi International Airport Limited
140 K+Passengers
850International Flights
5845Tons of Cargo
* CAGR, Source: 2015 Travelsky Annual Report** One reservation may cover multiple passengers
5.2%Forecasted Increased Passenger Volume*
50MDaily
Queries
1MReservations**
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#UnisysNOWUnisys: The Next Generation of SolutioningSolutions Preview
Intelligent Reaccommodation Demo
Intelligent Reaccommodation
Simplifying the hard tasks of irregular
operations.
Select Frankfurt.
The App lists the problem cities identified,
in this case Frankfurt.
Monitoring: Frankfurt(FRA)
Monitoring: Frankfurt(FRA)
965 Passengers Impacted
Outbound Destination: VIE – 160 (80%)
ZUR – 225 (75%)
LHR – 400 (80%)
CDG – 180 (90%)
The departure window is widened
to 10 hours...
…and Vienna is selected.
The Re-assess option is selected and
new reaccommodation options are
calculated.
Vienna (VIE) is removed from the list.
Vienna turns green.
Selecting Historic View shows
historical performance data.
Thank You.