Power

YOUR HOTEL

SMART IT SOLUTIONS

INTEGRATED PMS

THE CRS* ASSET*Central Reservation System

AUGUST 2017 PERFORMING SERVICES POWER YOUR HOTEL

WHAT SETS YOUR IT SOLUTIONS APART?

To be competitive in today’s hospitality market,

you need the latest generation in information

technologies. We’ve got them.

The IT support has a thorough and cross-

functional knowledge of the hotel industry:

equipment, software, multi-products and

interfaces.

We guarantee end to end IT asset management

and support. Our comprehensive, fully secure

Accortel connection puts all of our IT services at

your fingertips.

Our AccorHotels Messaging System lets you

create hotel email addresses. Our AccorHotels

Intranet Portal lets you log on to AccorLive and

our enterprise social network.

You also have access to our many applications

designed to help you sell and manage your hotel:

Our CRS (Central Reservation System). Our RMS

(Revenue Management System). And our iPMS

(Integrated Property Management System).

WE MAKE MANAGING YOUR

HOTEL SMARTER AND EASIER

THAN EVER BEFORE.

HOW WILL YOUR TECHNOLOGY MAKE MY LIFE EASIER?

Our IT experts reference and develop the

best IT hardware & software solutions

We guarantee the security and

upgradability of your infrastructure:

anti-virus, constant security application

patches, monitoring of updates and

account management

Our hotline is available 24/7 to provide

online assistance and troubleshooting

We give you access to negotiated rates

(PMS) and Group experts (security, PCI

DSS, technology watch…)

Your infrastructure is compliant with the

AccorHotels distribution and operating

eco system

Power Your Hotel

SMART IT SOLUTIONSCOUNT ON OUR IT SOLUTIONS TO FACILITATE HOTEL MANAGEMENT 

AUGUST 2017 PERFORMING SERVICES POWER YOUR HOTEL

* Opera is a third-party product sold and installed by Oracle and recommended by AccorHotels

Figures as of end 2016

2.5HOURS SAVED EVERY DAY

THANKS TO

EFFICIENCY IMPROVEMENT

+ 2 TO 3 PTS

OF REVPAR INCREASE THANKS TO

iPMS SOLUTIONS

24/7ONLINE

IT ASSISTANCE &

TROUBLESHOOTING

WHAT IS iPMS AND HOW DOES IT POWER MY HOTEL?

Our iPMS is an Integrated Property Management

System. It opens all of AccorHotels’ systems

to you. From partner services like distribution,

loyalty, and revenue management. To guest

services like Welcome, E-Check-in/Fast Check-

out and electronic billing. And countless more.

You will need either an OPERA* or FOLS iPMS,

depending upon your brand. Plus AccorHotels-

approved software and IT equipment. And a

connection to Accortel.

Once you are set up, you will be able to interface

with more than hotel 100 distribution channels.

Internet sites. Online travel agencies. Global hotel

industry distribution.

IT TURNS YOUR HOTEL INTO

A MODEL OF EFFICIENCY.

HOW DOES ALLTHIS BENEFIT ME AND MY HOTEL?

Our iPMS improves both your RevPar

and your guest relationships

You are assured of reliable data and

fully secure information processing

Your teams will spend less time on

administrative tasks

Our solutions ensure cost savings

thanks to negotiated prices

We oZer you support and assistance for

your iPMS

Power Your Hotel

INTEGRATED PMSGIVE YOUR HOTEL FULL POTENTIAL WITH INTEGRATED PROPERTY MANAGEMENT SYSTEMS

AUGUST 2017 PERFORMING SERVICES POWER YOUR HOTEL

64%OF TOTAL HOTEL

REVENUE

IS GENERATED BY OUR CRS*

110DIFFERENT

DISTRIBUTION

CHANNEL CONNECTIONS

82MILLION

ROOM NIGHTS

GENERATED

1.3RESERVATION EVERY SINGLE

SECOND

374AVAILABILITY

REQUESTS

PER SECOND

Manages your hotel bookings

“AccorHotels New Application for Integrated Sales”, for managing B2B contracts

Manages your hotel’s data: description, rates, sales conditions, and more

A simple way to manage our loyalty program

“AccorHotels Payment On Line” for secure online payments of all reservations

Provides instant access to all statistics reports

Manages remuneration of intermediaries (e.g. travel agencies)

A tool for analyzing the commercial segmentation of AccorHotels guests

RESA WEB

ANAISASA

DATA WEB

LE CLUBACCORHOTELS

APOLREPORT HOTEL

FASTCOM TRACKING

WHAT IS CRS AND WHAT CAN IT DO FOR ME?

CRS is the AccorHotels central reservation

system: a unique multi-channel platform that sells

your inventory in real time. It ocers you guest

booking. Secure online payments. And so much

more. It increases your occupancy and average

room rates, reinforces your direct sales, and

manages your indirect sales. It makes you more

edcient than ever before.

CRS ocers you 8 services to simplify your life and

increase your profits:

WHAT ARE MY BENEFITS?

A multi-language, multi-channel, multi-

currency platform for every hotel need

Real-time updates of room rates and

availability

E]cient management of distribution

channels

Controlled and coherent rates policies

24/7 access to our hotline for all your

questions

OZ-site training to help you make the

most of CRS

*CRS = Central Reservation System

Figures as of end 2016

Power Your Hotel

THE CRS* ASSETPROFIT FROM WORLDWIDE MULTI-CHANNEL DISTRIBUTION

AUGUST 2017 PERFORMING SERVICES POWER YOUR HOTEL

CLUSTERS & HOTELS1,800+ hotels in Cluster mode

CALL CENTERS & GROUP DESK 900 reservation agents operating in 10 reservation call centers in 18 languages, and 150 customer care agents operating in 7 customer care centers in 13 languages

ACCORHOTELS WEB, MOBILE SITES & APP AccorHotels.com + brands.com = 335 million yearly visits

META SEARCH Metasearch engines drive traZc to AccorHotels.com and OTAs

WEB PARTNERS (ONLINE TRAVEL AGENCIES) 110 online travel agencies (OTAs) directly connected and accessing inventory & o]ers in real-time

GDS/IDS Traditional travel agencies, travel management companies & connected tour operators accessing inventory and o]ers in real time

ACCORHOTELS DISTRIBUTION SOLUTION

THE BIGGEST RANGE OF REAL-TIME CONNECTIVITY SOLUTIONS

AUGUST 2017 PERFORMING SERVICES POWER YOUR HOTEL