[en] enterprise information management | dr. ulrich kampffmeyer | opentext eimdays 2013

PROJECT CONSULT

Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH

www.PROJECT-CONSULT.com

© PROJECT CONSULT 2013

Isestrasse 63

20149 Hamburg | Germany1

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mrz-15 / Quelle: PROJECT CONSULT 1

Enterprise Information Management

Ulrich Kampffmeyer

Munich, March 13th, 2013

OPENTEXT EIMDays 2013

Enterprise Information Management OpenText EIMDays 2013Dr. Ulrich Kampffmeyer 2


Agenda

| INTRODUCTION

|| EIM: DIFFERENT POINTS OF VIEW

||| CONSEQUENCES AND SOLUTIONS FOR USERS

|||| EIM IS INEVITABLE, BUT …



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© Copyright PROJECT CONSULT GmbH 2002 / Autorenrecht Dr- Ulrich Kampffmeyer 2001-2002© PROJECT CONSULT 2002

4


Elektronische Archivierung und elektronisches Records Management VSA Jahresversammlung 2012Dr. Ulrich Kampffmeyer

|INTRODUCTION

|Introduction|Why a new acronym?||Introduction|From ECM to EIM|||Introduction|The Pyramid of Knowledge|||

5



WHY?„The industry did everything they could do

to confuse users and make them not buy!“

Ulrich Kampffmeyer

|In

tro

du

ctio

n|W

hy

a n

ewac

ron

ym?|

6



WHY?„The industry did everything they could do

to confuse users and make them not buy!“Ulrich Kampffmeyer 1998

WorkflowECM

Enterprise 2.0


Web 2.0

Case Management

Information Management

Enterprise Collaboration

Digital Asset ManagementERM

EDiscovery

ERM

ERDMS

Document ManagementContent Management

BPM

Enterprise 2.0 DM

Electronic Records Management

Enterprise Content ManagementEmail Management

Electronic Archiving

Web Content Management

Media Asset ManagementRecords Management

WCM

IRMSSocial Business

Groupware

Collaboration

EDMS

Digital Preservation

DMS

DMEIM

EIMSocial Business

ECMEIM

7



|Introduction|From ECM to EIM||

8



|In

tro

du

ctio

n|F

rom

ECM

to

EIM

||Enterprise Content Management2000 – 201?

“Enterprise Content Management is the Strategies, Methods and Tools used to Capture, Manage, Store, Preserve, and Deliver Content and Documents related to Organizational Processes.”

John Mancini, PresidentAIIM Association for Information andImage Management International, 2008

ECM

9



|In

tro

du

ctio

n|F

rom

ECM

to

EIM

||

Unstructured

Content

Unstructured

ContentDataDataBusiness

Processes

Business

Processes

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

AIIM International, 2003

ECM Claim 2003

10



|In

tro

du

ctio

n|F

rom

ECM

to

EIM

||ECM Claim 2003

A SELF-FULFILLING PROPHECY:

The combination of structured and unstructured content = information management

11



|In

tro

du

ctio

n|F

rom

ECM

to

EIM

||

Unstructured

Content

Unstructured

ContentDataDataBusiness

Processes

Business

Processes

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

AIIM International, 2003


12



|In

tro

du

ctio

n|F

rom

ECM

to

EIM

||“ECM is moving towards information management and will end up as integral part of general ITC information technology & communication solutions.

ECM has no future as a separate category. It will disappear into Enterprise Information Management.”

Ulrich Kampffmeyer 2008

13



|Introduction|The Pyramid of Knowledge |||

14



The Pyramid of Knowledge|I

ntr

od

uct

ion

|Th

eP

yram

ido

fK

no

wle

dge

|||

Characters

Data

Information

Knowledge

Digits

Wisdom

15


Elektronische Archivierung und elektronisches Records Management VSA Jahresversammlung 2012Dr. Ulrich Kampffmeyer|In

tro

du

ctio

n|T

he

Pyr

amid

of

Kn

ow

led

ge||

|

Characters

Data

Information

Knowledge

Syntax

Example

Context

Relations

Market behaviorforeign exchange

Exchange rate1 € = 1,25 $

1,25

„1“, „2“, „5“ and „,“

16



tro

du

ctio

n|T

he

Pyr

amid

of

Kn

ow

led

ge||

|

Characters

Data

Knowledge

Information

17



tro

du

ctio

n|T

he

Pyr

amid

of

Kn

ow

led

ge||

|

There is no sense in naming

solutions or industries by the type

of information they intend to

manage.

Todays solutions must be able to

manage every type of information.

18



||EIM:DIFFERENT POINTS OF VIEW

||Point of view|Analysts|||Point of view|OpenText||||Point of view|SAP|||||Point of view|A leap too short?||||||Point of view|PROJECT CONSULT|||||

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||P

oin

t o

fvi

ew

|An

alys

ts|

“EIM Enterprise Information Management is the combination and integration of ECM Enterprise Content Management with BPM Business Process Management and BI Business Intelligence.”

Gartner Conference 2007

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||P

oin

t o

fvi

ew

|An

alys

ts|

“EIM is an integrative discipline for structuring, describing and governing information assets, regardless of organizational and technological boundaries, enabling business insight.”

Gartner Glossary 2011

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||P

oin

t o

fvi

ew

|Op

en

Text

||

EIM BUILDING BLOCKS:

ECM

BPM

CEM

Information Exchange

Discovery OpenText Whitepaper 2012

22



||P

oin

t o

fvi

ew

|Op

en

Text

||

Focus:

… still unstructuredinformation … ?

23



||P

oin

t o

fvi

ew

|SA

P||

|

EIM COMMON USECASES:

• Operational EIMManaging on-boarding, use and off-boarding of all types of information withinand outside the enterprise

• Analytical EIMUsing Business Intelligence and BigDataanalytics to leverage information

• Information GovernanceActive control of information

24



||P

oin

t o

fvi

ew

|SA

P||

|

Focus:

… still structureddata … with documents as appendices ?

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||P

oin

t o

fvi

ew

|Ale

apto

osh

ort

?|||

|

A LEAP TOO SHORT?

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||P

oin

t o

fvi

ew

|Ale

apto

osh

ort

?|||

|

A LEAP TOO SHORT?

ECM always had managed structured data:COLD, reports a.s.o.

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||P

oin

t o

fvi

ew

|Ale

apto

osh

ort

?|||

|

A LEAP TOO SHORT?BigData consists of structured datasets, but is heterogenous, has too many formats and is too volatile – so it is in fact unstructured information

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||P

oin

t o

fvi

ew

|Ale

apto

osh

ort

?|||

|A slight return:

Todays solutions must beable to manage everytype of information.

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||P

oin

t o

Po

int

of

vie

w|P

RO

JEC

TC

ON

SULT

||||

|

EIM DEFINITION:

“EIM Enterprise Information Management stands for the comprehensive management of all information in an enterprise, regardless of location, user, author, generating system, application, format, media, device and time.”

Ulrich Kampffmeyer, EIM Update 2008

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||P

oin

t o

Po

int

of

vie

w|P

RO

JEC

TC

ON

SULT

||||

|

EIM COMPONENTS:

“EIM combines functional aspects of Enterprise Content Management, Business Process Management, Enterprise Search, Knowledge Management, Business Intelligence, Information Governance, Data Warehousing, Web 2.0 and Information Lifecycle Management.”


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|||CONSEQUENCES AND

SOLUTIONS FOR USERS

|||Solutions|Processes||||Solutions|Automation|||||Solutions|Analysis||||||Solutions|Migration|||||||Solutions|Collaboration||||||||Solutions|Governance|||||||||Solutions|Security||||||||||Solutions|Cloud|||||||||||Solutions|Archives|||||||||

32



|||S

olu

tio

ns|

EIM… provides solutions for major business challenges!

Some examples.

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|||S

olu

tio

ns|

Pro

cess

es|

EIMProcesses:

“Process management is the backbone of EIM providing control and efficiency for the use of information in the enterprise. Information only has a value of its own when its used in processes.”


34



|||S

olu

tio

ns|

Pro

cess

es|

EIMProcesses:

Process improvement is the buried treasure of every enterprise!BPM within the scope of EIM has a great potential for cost saving, customer relationship improvement, and faster reaction to change.

35



|||S

olu

tio

ns|

Au

tom

atio

n||

EIMAutomation:

“Manual processes are the bottleneck of information management systems.”


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|||S

olu

tio

ns|

Au

tom

atio

n||

EIMAutomation:

“Digital mailroom, workflow, recognition, classification, semantics, artificial intelligence, business analytics ... they are all essential components of business process automation.”


37



|||S

olu

tio

ns|

Au

tom

atio

n||

EIMAutomation:

Automation is the key concept for better information quality and user acceptance.Current challenges like Bigdata, faster reaction to change, selective dissemination and access to information need automation.

38



|||S

olS

olu

tio

ns|

Au

tysi

s|||

EIMAnalysis:

“Tools for analysis of Information are obligatory for EIM. Good analysis and consolidation of information, both structured and unstructured, will decide the future of the business.”


39



EIMAnalysis:

New tools for the analysis of search results in enterprise search, business intelligence, bigdata, a.s.o. will enhance existing analysis and management strategies within EIM.

|||S

olS

olu

tio

ns|

Au

tysi

s|||

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|||S

olu

tio

ns|

Mig

rati

on

|||

EIMMigration:

“There are no longer green pastures in computer centers.”


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EIMMigration:

The main concept of EIM is integration instead of migration.Migration should be reduced to the exchange of hardware and operating systems – but no longer for solutions.EIM delivers an umbrella for the management of information in heterogenous environments.

|||S

olu

tio

ns|

Mig

rati

on

|||

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|||S

olu

tio

ns|

Co

llab

ora

tio

n||

|||

EIMCollaboration:

“With Web 2.0 collaboration was enriched with new tools, enabling organizations to move forward to knowledge management.”

Ulrich Kampffmeyer, 2004

43



EIMCollaboration:

Collaboration is the new quality of information management, independent of time, location, format, use case. Case management and adhoc workflow enhance the capabilities of working together.Collaboration is mainly not about tools but about a new set of mind.

|||S

olu

tio

ns|

Co

llab

ora

tio

n||

|||

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|||S

olu

tio

ns|

Go

vern

ance

||||

||

EIMGovernance:

“With apps, byod, mobile, saas, cloud, ubiquitous computing, analytics the demand for more active control returns – this is the hour of Information Governance for GRC Governance, Risk Management and Compliance.”

Ulrich Kampffmeyer, Records Management Roadshow, 2009

45



EIMGovernance:

Information Governance is a key element of EIM. It is not a passive control but an active enablement for business. With more information in distributed and mobile solutions, the risk of loss and theft, and the growing need for better information quality, governance gets higher awareness.

|||S

olu

tio

ns|

Go

vern

ance

||||

||

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|||S

olu

tio

ns|

Secu

rity

||||

|||

EIMSecurity:

“Managing Information professionally is protecting information, securing the availibility, and improving the quality .”

Ulrich Kampffmeyer, Document Related Technologies, 2003

47



EIMSecurity:

Security in EIM has many facets. Access security to information, saving information for secure availibility, protecting information against misuse and loss, using signatures for authenticity and integrity. EIM provides security technologies for all information of the enterprise.

|||S

olu

tio

ns|

Secu

rity

||||

|||

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|||S

olu

tio

ns|

Clo

ud

||||

||||

EIMCloud:

“The Cloud changes everything, for ever.”

Oscar Berg, 2009

49



EIMCloud:

EIM provides secure management in the cloud and on-premise –and for hybrid solutions.EIM is more than shared drives, synchronisation and social media. EIM provides the foundation for the paperless office.

|||S

olu

tio

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Secu

rity

||||

|||

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|||S

olu

tio

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Arc

hiv

es|

||||

||||

EIMArchives:

“Do not forget the basics. Electronic archiving is here to save the digital memory of your company.”

Ulrich Kampffmeyer, DoQ 2/19, 1999

51



EIMArchives:

Managed repositories will always remain a core element of EIM. Providing safe storage, access protection, direct access and navigation in large information collections is necessary for all applications for overarching use of information where ever it exists in the enterprise.||

|So

luti

on

s|A

rch

ive

s|||

||||

||

52



||||EIM IS

INEVITABLE,

BUT …||||But …|Outlook|||||But …|My small concerns||||||But …|Oscar Berg|||||||But …|Shoshana Zuboff||||||||But …|Frank Schirrmacher|||||

53



||||

Bu

t …

|Ou

tlo

ok|

EIM… is a necessity, because information requires to be managed to:

• stay safe• be of value • remain always available• access knowledge• maintain compliance• improve processes• stay proactive with change

• and a 1000 other good reasons

54



||||

Bu

t …

|My

smal

lco

nce

rns|

|EIM

… is inevitable, but …

• We are completely dependent on the availibility and correctness of digital information

• Information is (mis)used to control• Information is the most important

economic asset besides natural ressources and ahead of labour

• Information about information is growing faster then ever –the shadow is rising

55



||||

Bu

t …

|Osc

ar B

erg

|||

Oscar Berg

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||||

Bu

t …

|Osc

ar B

erg

|||

“Library services such as version control and checkout/checkin are happening

behind the scenes. “

“Cloud-based storage and automatic synchronization services enables

seamless working across any device.”

“ Nothing is deleted. Ever.“

Oscar Berg, 2011

57



||||

Bu

t …

|Osc

ar B

erg

|||

“In the future, content management will become like air, invisible to users.

The content will be automatically managed.

We won't have to spend any thoughts on how to manage our content.

We won't have to care about different formats or types of content, where the

content is stored, or what version of it that is the correct one.

Instead we will be able to concentrate entirely on how to communicate effectively.”

Oscar Berg, 2011

58



||||

Bu

t …

|Sh

osh

ana

Zub

off

||||

Shoshana Zuboff

59



||||

Bu

t …

|Sh

osh

ana

Zub

off

||||

“Zuboff’s Laws

1. Everything, that can be digitized and transformed in to information, will be digitized and transformed into information.

2. Everything, that can automized, will beautomized.

3. Each technology, which can be colonizedfor surveillance and control, will becolonized for surveillance and control.“

Shoshana Zuboff

60



||||

Bu

t …

|Fra

nk

Sch

irrm

ach

er|

||||

Frank Schirrmacher

61



||||

Bu

t …

|Fra

nk

Sch

irrm

ach

er|

||||

Payback

„Who feeds on whom in the digital

society?

It is a darwinistic race between man

and computer.“

Frank Schirrmacher, 2010

62



||||

Bu

t …

|Ou

tlo

ok|

„The explosion of information will change our memory, our mindfullnessand our cognitive abilities, will changeour brain physically, comparable only tothe muscle and body transformation in

the age of the industrial revolution. No man can withdraw from this change.

But these are only preparations for a much larger change.“

Frank Schirrmacher, 2010

PROJECT CONSULT

Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH

www.PROJECT-CONSULT.com

© PROJECT CONSULT 2013

Isestrasse 63

20149 Hamburg | Germany63


Thank You!

Ulrich KampffmeyerEmail: [email protected]

Presentation and,more Information:www.PROJECT-CONSULT.com

Download www.PROJECT-CONSULT.de/files/EIM_Keynote_Kff_S_20130313.pptx

The presentation is made available for private, non-profit and non-commercial use only

Authorship rights: Dr. Ulrich KampffmeyerCopyrights: OpenText Deutschland GmbH, PROJECT CONSULT Unternehmensberatung GmbH



Quellen- und Bildnachweis

Quellennachweis:Hintergrundfolien: eigene Bilder von der dOCUMENTA [13] in Kassel

I : Julie Mehretu „Mogamma“II : Sopheap Pich „Rattanakiri Field Reliefs“ III : Thomas Bayrle „Carmageddon“IV : Hubertus Gojowszyk „Tür zur Bibliothek“

Fotos (F), Tabellen (T), Grafiken (G), Zitate (Z):F 005 Ulrich Kampffmeyer, PROJECT CONSULT 2007 FZ 008 John Mancini, AIIM, 2009; Zitat AIIM Definition von ECM 2008G 009 AIIM international, 2003 G 011 PROJECT CONSULT 2008 unter Verwendung von G 009G 014 Pyramide des Wissens; adaptiert von PROJECT CONSULT nach E. ProbstG 014 Pyramide des Wissens; adaptiert von PROJECT CONSULT nach E. ProbstG 014 Pyramide des Wissens mit Zuordnung von PROJECT CONSULTGZ 019 Gartner, Logo, Gartner Group®; Zitat aus Tagungsfolien 2007GZ 020 Gartner, Logo, Gartner Group®; Zitat aus Glossary 2011G 021 Screenshots Whitepaper OpenText, 2012; freie Adaption TextG 021 Logo OpenText®, Downloadbereich von OpenText.comG 022 Screenshot EIM Buch 2013; freie Adaption Text aus „Kapitel Definition“G 023 Logo SAP®, Downloadbereich von SAP.deG 029 Logo PROJECT CONSULT®G 030 Logo PROJECT CONSULT®Z 048 Oscar Berg, Zitat Blog 2011F 055 Oscar Berg; Oscar Berg 2010Z 056 Oscar Berg, Zitat Blog 2009Z 057 Oscar Berg; Zitat Blog 2011F 058 Shoshana Zuboff; Amazon; Z 059 Shoshana Zuboff „Zuboff‘S Laws“, eigene Rückübersetzung (dt. Zitat)F 060 Frank Schirrmacher, FAZ® 2010Z 061 Frank Schirrmacher, Payback; eigene ÜbersetzungZ 062 Frank Schirrmacher, Payback; eigene Übersetzung

Alle übrigen Texte sowie ausgewiesene Quellen und Zitate: Dr. Ulrich Kampffmeyer, PROJECT CONSULT

[en] enterprise information management | dr. ulrich kampffmeyer | opentext eimdays 2013

Business

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opentext deutschland

users eim

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agenda introduction

new acronym