Empowered Supervision for

Organizational PerformanceHousekeeping:

• Before we begin, test/adjust your computer speakers &

microphone

• Raise hand if you want to speak at any time

• Submit questions to Q&A

We will demonstrate how to participate in a Zoom webinar

before the program begins.

Housekeeping:

Participation &

Interaction

Upcoming Workshops: SAVE 10% CODE TYWEBINAR

WELCOME!

This webinar is a sneak peek to our in

person workshop on Wednesday,

October 24th

First, some insight into understanding our unionized

environment a bit better.. Liesl Zwicklbauer, Associate Vice

Chancellor for Employee Relations (Poll)

Today I will be talking about 5 key areas for empowered

supervision:

1. understanding the stages and dynamics of group

development

2. the difference between staff supervision and staff

development

3. introducing you to a staff coaching model

4. guidelines for effective feedback

5. some motivation techniques

MaryAnn StarkLeadership Consultant

TYPICAL PROBLEMS

To begin, tell me what kind of problems do you typically face

with staff members? Please type those in the chat box now if you

can….

What skills would you like to learn that would help you handle

these problems better? Please jot those down for yourself and

feel free to add those to the chat box as well if you like…

BASIC NEEDS OF PEOPLE IN GROUPS

A sense of belonging

Have a share in planning

Feel that the goals are achievable

Feel that what they are doing really matters and is valued

Share in making the rules of the group

Need to know what is expected

Want to be challenged

Want to see that progress is being made

Be kept informed of what’s going on

Have confidence in the leader based upon fair treatment, recognition, and trust

STAGES OF GROUP DEVELOPMENTForming

Awareness:CommitmentAcceptance

Storming

Conflict:ClarificationBelonging

Norming

Cooperation:InvolvementSupport

Performing

Productivity:AchievementPride

MANAGEMENT VS. LEADERSHIP

Administer

Maintain

Supervise

Short term view

Control

Ask how and when

Do things right

Innovate

Challenge

Develop

Long term view

Inspire

Ask what and why

Do the right thing

Where are you spending your time?

ORGANIZATIONAL CHANGE

Group Behavior

Individual Behavior

Attitudes

Knowledge

(Short)

(Hig

h)

(Lo

w)

(Long)

Diffic

ulty

Time Involved

Group Behavior

Individual Behavior

Attitudes

Knowledge

(Short)

(Hig

h)

(Lo

w)

(Long)

Diffic

ulty

Time Involved

ORGANIZATIONAL CHANGE

Forming

Norming

Storming

Performing

SO WHY DON’T PEOPLE JUST DO WHAT

THEY ARE SUPPOSED TO DO!?

STAFF COACHING & ACCOUNTABILITY

Assessment

Commitment

Instruct or teach a new skill

Clarify Roles Confront or Resolve a Problem

FEEDBACK DEFINED

Should be:

Given with positive

intent

Direct

Specific

Focus on behavior not

personality

Timely

Supportive

Thoughtful

Considerate

Should not be:

Given to retaliate

Indirect

General/vague

Judgmental

Delayed

Attacking

Impulsive

Disrespectful

TIPS & STRATEGIES FOR MOTIVATING OTHERS Expect the Best! People will live up to expectations. Clearly define them

and discuss.

Reward the desired behavior and vary them

Have Fun and create a fun, light work environment

Tailor your efforts to individual likes and needs

Revitalize employees with wellness programs… nutrition, exercise, use vacation time, organization *

Engage them! Let them help with problem solving, brainstorming sessions, and goal setting

Take the time to get to know them both personally and professionally. Create developmental action plans.

Role model the behavior you expect

Empower them by delegating challenging and meaningful work. *

Give them autonomy and independence: Hire the right people and get out of their way!

Recognize, Praise and Thank

Be open to flexible schedules and work environment to promote work/life balance *

IN CONCLUSION…

Go back to my first question to you… the typical problems you are having and the skills

you think you need to face them. Perhaps something I said today gave you a great

idea on how to approach it or think differently about it. If not then please…

Come to our in person workshop on October 24th to learn more! Register at

www.suny.sail.edu

We will dive deeper into all of these topics

Practice our newly learned skills with interactive role plays

Leave with individualized 21 day Action Plans to implement

• Questions?