empowered facilities management getting a cleaner

Empowered Facilities Management

Getting a Cleaner Recycling StreamUpstream Commercial Facility Solutions

A P R I L 2 019

Proprietary & Confidential

Outline

• SBM Overview

• Why Janitorial

• Project Process

• Program Standardization

• Education & Communication

• Case Study

• Creative Solutions

SBM Headquarters

SBM-Serviced Facilities

SBM Regional Headquarters

National Presence

New Jersey Presence

SBM-Serviced Facilities

SBM’s current footprint in NJ

includes service to over 23 million

square feet of space.

Who is SBM Sustainability

77.1%Diversion rate

$17.3Min documented client savings

80.4MPounds diverted from landfill

MEMBERSHIPS ACCREDITED

PROFESSIONALS

45 Locationsmanaged

25 yearsof sustainability management

9 agenciesAnd industry organizations have

recognized SBM”s program as best in

class

SBM is a proven leader in providing customers across multiple sectors with

innovative sustainability solutions. SBM’s team of LEED® and Zero Waste

trained professionals customizes each of our client’s environmental programs to

meet their specific company goals.

SBM’S 2018

RESULTS

2010 Customer Presidential EHS Award

2011NJDEP Rising Star Award

2013 & 2014 J&J Sustainable Supplier Award

2015NJDEP Sustainable

Business Award

2016 PADEP Governor’s Award for Environmental

Excellence Award

NJDEP Governor’s Environmental Excellence

Award: Merck partnership

2017NJDEP Recycling Awards: J&J Partnership

Business Intelligence Group Sustainability Award

NJ Governor’s Environmental Excellence Award

2018Environmental Leader Award

Environmental Leader 75

PADEP Governor’s Environmental Excellence Award:

Merck partnership

National Program Recognition

Our Program is Award Winning

Tracking and

ReportingRight Sizing

Commodity Inventory

and Mapping

Centralized

Trash Collection

Program

Communication

Strategy and

Campaign

Supply

Chain

Integration

Upstream

(Generation)

Downstream

(Disposal)

Midstream

(Management)

Zero

Waste Modeling

Recycle System

Management

Vendor

Management

Commodity

Management

Market / Trends

Assessment

Organizational

Change

Management

SBM’s offers fully managed

programs giving the turnkey

experience that many of our

customers desire, while our

consulting solutions provide

the flexibility to take

advantage of our expertise at

minimal commitment.

Our goal is holistic

environmental impact

reduction through life-cycle

solutions.

Life Cycle Solid Waste Management Solutions

Solutions at a GlanceSBM provides clients with just the right amount of support that is

needed for program success. Any of our services can be mixed and

matched to give the expertise where it is needed most.

Recycling / Waste Program

Compost Programs

Centralized Trash Lab RecyclingResource RecoveryEducation & Training

Cost Benefit Analysis &

Reporting

Vendor Management

Waste Sorting

Zero Waste

Upstream

(Generation)

Downstream

(Disposal)

Midstream

(Management)

Procurement

Assessment

Market Impact Evaluations

SBM’s Sustainability Dozen


Why Partner with Janitorial?

Janitorial Waste Hauling Landscaping

Dining Services Security Maintenance

Although There Are Sustainability Impacts Through Various Components Of Facilities Management…

A Critical

Piece Involves Janitorial

• We are the eyes and ears

• We are all over the site

• We move the materials

• We observe behaviors

• Can impact program through use of color

coded liner system, dual collection systems

• Manage waste for part of its lifecycle

• We generate a lot of waste through cleaning

Project Process


Increasing

Compliance

Increasing

Diversion

Zero Waste

Environmental

Workplace

Experience

Improving

HealthManaging

Costs

Standardizing

Practices

Financial Social

Priority Alignment

We support our customers to achieve sustainable

results where it makes the best business sense

while understanding their priorities.

HIGHEST AND BEST MATERIAL USE PRINCIPLEIf you eliminate waste, you don’t need to manage it.

Eliminate/Reduce/Avoid/Redesign

Re-Use/Closed Loop

Recycle

Compost

Waste to Energy

Incineration w/o

Energy Recovery

LandfillLeast Preferred

Most Preferred

The Goal Should Be To Move Waste Up Through The Hierarchy

Develop Baseline

Build Consensus/Problem Solving/ Risk Mitigation

Identify Gaps and Opportunities

Implement Program Improvement and

Educate

Track Data

Review Progress and

Status

Make Improvements

• Sponsorship

• Ownership

• Inclusion

• Integration

• Innovation

• Leadership

• Replicability

• Joint Goals

WHAT MAKES A PROGRAM SUCCESSFUL?

A key to program success is to identify & involve

all key stakeholders from day one.

Executive Buy In is Critical!

STEPS FOR BASELINE:

• Commodity Identification and Mapping

• Waste Audit & Process Mapping

• Commodity Determination

Process Flow

Baseline


MANUFACTURING PLANT OFFICE BUILDING LABORATORY

Identify Where Recyclables are Found

Recycle

Office Space

• Bottles & Cans

- Plastic

- Glass

- Aluminum

• Cardboard

• Mixed Paper

• Compostables

- Food Waste

- “Dry Compost”

Re-UseOffice Supplies

Labs

• Plastic

- Bottles

- Tip Holders

• Cardboard

• Mixed Paper

• Glass (sometimes)

Other Site

Operations• Grass / Brush

• Kitchen Grease

• Pallet / Wood Waste

• Scrap Metal

• Styrofoam

• Drums

• Glass

Identify What is Recycled

Benefits:

• Good solid data (quantifiable)

• Information can be used to target recycle program improvements

• Potential increased billing

• Validate through pictures (get a camera pass if needed)

Challenges:

• Effective communication with the custodial team instructions for staging trash• Which buildings trash they need to save on what date.

• Effective communication to the day staff • Might throw away what was saved

• Potential to see blood born pathogens (training needed)

The goal is to take 1 days sample of the trash and recycling to

break it down into commodities and weights to understand what

is in the trash and what are current waste disposal behaviors of

program end-users.

Why Perform a Waste Audit?

Perform a Container Inventory

The goal is to understand the variation in containers

and signage around the site and what containers are

needed to standardize and have trash and recycling

available at each disposal station.

Gaps and Opportunities


Commonly associated colors:

Blue = Recycle

Green = CompostBlack = Trash

Make Signage Easy to Understand

Building Occupants should be able to identify what goes where in a matter of a couple seconds. Keep it simple and relevant. Identify the program with the brand imaging.

Encourage Participation

Color coding system with 4 variations of the same containers to work with the space.

Encourage Participation

Symbol based system with variations of the same containers to work with the space.

Education & Communication


Contaminated paper

Education and Outreach

• Know what is contamination at your location

• Try and eliminate this item or redirect where it is

available (Repurpose/Redesign)

• Use statistics, conduct a waste analysis to know

specifics

1. Starbucks cups are in compost (not compostable)

2. Chip and candy wrappers are in recycle (not recyclable)

• Does the potential exist for waste haulers to change our

recycle programs?

1. Set up the program to easily make changes

Outreach and Table

Events

Electronic

Communications

Verbal Campaign with

Administrators

Implementation

• Frequently Asked

Questions

Communication and Education

Strategy

Collaborative decision

across company for

standardization of

services

The are environmental l

benefits

• Ties to corporate

sustainability goals

Standardization and

Facilitation

How will it impact

people day to day?

What materials will

be collected?

What streams have

been added?

New signage will accompany

roll out

Communication and Education

Messaging

Make it Relatable: Tell the Story

SBM Sustainability Training

https://vimeo.com/218221367



Password for each: SBM! (all caps)

Training

Custodial Sustainability Training




Measure Results Visual Inspections

Reminder Cards

Audit Tools

Checking in with Staff

Continuous Improvement and Management

Case Studies


Project Scope

Communication and Outreach

Involved in the project

23

sites

Standardized and Signage

Posted; Receptacle available for

trash and recycling

4,537

stations

Reached about recycling at

these sites through these

programs

33,365

people

Added to ensure there was

adequate coverage throughout

the facilities

1,205

stations

Outreach events held

88

events

Sent out through the project implementation

61

Electronic

communicationsUsed to communicate about the

programs

259

Posters

Signage and Education Case Study: 2017-2018

Results Summary

19%

13%13%

8%

0%

2%

4%

6%

8%

10%

12%

14%

16%

18%

20%

Trash in the Recycling Recycling in the Trash

Waste Audit Results Pre- and

Post-Implementation

Pre-Implementation Post-Implementation

32%Reduction of trash in the recycling by weight

38%Reduction of recycling in the trash by weight

38Pre-Implementation Audits

28Post-Implementation Audits

Centralized Trash Collection Case Study

2017-2018 Results

REUSE:

• Donation

• Office Supply

• Safety Glasses

• Zero Waste Moves

• Box Reuse

UNIQUE

COMMODITIES:

• Plastics

• Styrofoam

INNOVATIVE SOLUTIONS:

• Pairing Hard to Recycle Items

and Creating “Milk Runs”

Additional Creative Solution Ideas

Utilizing your janitorial provider creatively for increased sustainability and highest

and best use of materials.

Challenges that can Inhibit Implementation: • Requires periodic cleaning and weekly lining of totes

• Potential for leaks and spills or no clearance to tip totes

Example

Traditional café food waste compost process

Bring in tote from dock. Return

and stage here until pick up.

Collection in totes or individual

containers at each station.

Truck comes and tips totes

weekly or 2x/week

(July, Aug & Sept) onsite

Innovation

White Glove Service Model for Café Food Waste Composting Program

with Complimentary Wood Pallet Collection

• Efficiency in process

• Reduced food waste odor concerns

• Safer and less messy process

• Less time at the dock

• Greater maneuverability of truck

• Complimentary additional wood pallet

collection

• Solves 2 problems for customers for “hard to

recycle items”

Café with food waste totes

added to centralized collection

point for trash and recycling in

the café prep area sample set

up

Totes as they would

be received from

vendor

Truck to be used in white glove model

[email protected]

(848) 202-0005

Michael Halady

National Sustainability Manager

[email protected]

(732) 484-2803

Rachel Weisslitz

Assistant Director of Sustainability

MSPH, CRP, SRMP, TRUE Advisor

Thank You

empowered facilities management getting a cleaner

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