cisco empowered government workforce · the cisco empowered government workforce solution the cisco...

© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1

Cisco Empowered Government Workforce


Agenda

Background

Telford & Wrekin – Solution in Review

Empowered Government Workforce Overview

Case Studies

Why Cisco

Q and A


Background


Empowered Government Workforce Market Drivers

Reduced and geographically distributed workforce

Constituents pushing government to improve services delivery and timeliness despite shrinking resources

Security and continuity of Government


Reduced Workforce:Retirements Rising Through 2010Actual Retirements Versus Retirement Projections(non-seasonal full-time permanent employees)

0

10000

20000

30000

40000

50000

60000

70000

FY99FY00FY01FY02FY03FY04FY05FY06FY07FY08FY09FY10FY11FY12FY13

FY Actuals

2005 Projections

Source: US Federal Office of Personnel Management Report


Distributed Workforce:A Geographic and Leadership Challenge

Geographic distribution of US Federal government workers:16% of the 2.7M US Federal civilian employees are located in theWashington DC Metropolitan area

82% of the Senior Executive Service (leadership) are located in the Washington DC metro region; creating a geographic challenge for executive leadership and the staff.

US DoD active duty personnel total 1.4M with just 64% stationed in the Continental United States.

Travel budgets continue to rise:Senator Tom Coburn of the US Homeland Security and Government Affairs committee found that the government had spent over $1.4 billion sending people to meetings and conferences from 2001 to 2005. Increasing 70% in 2005.


Public Sector HR Managers Look to Automation and IT to Address Shrinking Workforce

0% 10% 20% 30% 40% 50% 60% 70%

Other

Implementation of Call or Service Center

Nothing Planned

Move Functions to Existing Shared Services

Implement Shared Services

Outsource Functions

New and Additional Funding

Improved Integration of Existing IT

Advanced IT

Automation of Tasks and Processes

Source: IMPA-HR 2006 Report: http://www.ipma-hr.org/pdf/AgingWorkforce.pdf


Market Insights: Shared Services Empower the Government Workforce

Source: A.T. Kearney Survey on Shared Services

Governments that adopt shared services initiatives realize at least 20-percent cost reductions and service improvements.

Communication and collaboration technologies are key in achieving shared services benefits.

Governments are reinvesting shared services savings to improve constituent services.


Telford & Wrekin

What’s Possible When Government Empowers their Workforce


The Challenge: Day in the Life of a Tax and Benefits Assessor

In England the average time from application to receiving benefits from the DWP is 37 working days

The majority of the time is through information gathering from the claimants.

A claimant, on average, has to make 3 trips to the Council with information.

Less than 22% of the claimants have a landline

The claimant will also be claiming for housing, council tax relief, school meal assistance in parallel.


What Does the Assessor Do?

Traditionally based in a fixed office in the councilProcesses only Revenue and Benefits claimsSystems linking only to Department of Work and PensionAverage wait at the assessment center is over 1 hourEmployee satisfaction is low

Citizens often turning their frustration to anger of the perceived bureaucracy forcing multiple visits with information.Constantly verbally abused. Their clients need welfare and stability.


The Solution

Assessors now have industrial PDA’s with wifi and 3G

They assess the claimant in their home

Typically one visit for an entire claim

Most of the information that is required is in the home

Providing advise about other benefits that can be claimed.

Sharing information with other departments

Financial status of the claimant with Finance Department for Council Tax and housing associations.

Access to any office in the Borough, not required to travel to acentral office.


One Network for Telford & Wrekin

Secure

Expanded network

5,500 Phones

150 Video Endpoints

50 Access Points

Unified Messaging for 5,500

Every School OnNet

Cisco secure remote access

Secure, Shared Infrastructure

IP NetworkIP Network


The Empowered Government Workforce

“We have reduced the time from application to receipt of benefits

from 37 days to 12 days in Telford and Wrekin with the use

of improved process and technology"


Empowered Government Workforce Overview

Technology that Makes This Possible


The Cisco Empowered Government Workforce Solution

The Cisco Empowered Government Workforce Solution helps to improve workforce productivity, reduce branch office operating expenses, and facilitate improved government workforce effectiveness, all while meeting regulatory compliance requirements, by:

Simplifying management

Reducing the amount of equipment installed in the remote office

Improving communication with constituents


Empowered Government Workforce Addressing Multiple Government Needs

Win the best and brightest workers

Improve government services

Reduce operating costs

Improve collaboration and employee training

Reduce carbon emissions

Reduce workspace needs

Improve workspace flexibility

Achieve "green" targets

Improve network and application security

Automate management of desktop and laptop computers

Simplify workforce moves, adds, and changes

CIO Resource Manager IT Manager


Cisco’s Unified Communications: Connecting Those Who Know with Those Who Need to Know…

Providing secure and collaborative communication solutions regardless of access device and location

Facilitating information sharing and decision making to enhance constituent services

Enables governments to effectively protect and serve their constituents

Provides the bridge between fixed and mobile communication to create Seamless Mobile Collaboration


Cisco’s Teleworker Solutions: Secure, Communication Capabilities Wherever You Are

Facilitates remote management

Provides transparent office resiliency from employee’s home or

other designated location

Provides on-demand conferencing and

collaboration via Cisco®

MeetingPlace® software

Enables high-quality video communications

Delivers premium, toll-quality voice services


Cisco’s Telepresence Solution: Interactive and Secure Policy Making Sessions

Ideal solution for the remote employees or the telework center

Delivers the same experience as a face-to-face meeting without the commute time, complexity, or cost

Helps to improve the efficiency and collaboration of government operations

Contributes to achieving "green" government targets


Unifying the Mobile Workspace

Cisco enables consistent services across wired and wireless networks to enable your mobile workspace

Identity

Directory

Speech

Location

Presence

Security


Cisco’s Pervasive Network Security Protects Your Agency on All LevelsCisco Self-Defending Network Is a Systems Approach

Integrated

Enabling everyelement to be a point of

defense and policy enforcement

Collaborative Adaptive

Using proactive security technologies that

automatically prevent threats

Providing collaboration among network services/

devices to thwart attacks


Summary

Leverage network and collaboration technologies to achieve greater productivity from a shrinking workforce Incorporate unified communications, coupled with mobility and security products Help you achieve your vision for the 21st century governmentImprove communicationsIncrease securityReduce costs

Cisco Empowered Government Workforce can help you build the right foundation for your transformation


Case Studies


Empowered Government Workforce Case Study: State of Missouri

ChallengeConsolidation of 1000 plus locationsControl IT spendScalable, reliable 24/7 application to support HQ staff and remote employees

SolutionDeployment of a state-of-the art converged IP network with voice-over IP in all offices and conference rooms, with collaboration solutions including unified messaging and desktop video conferencing

BenefitsEncourages collaborationCreates a more simplified, efficient work environmentGives employees IP soft phones on their laptops, so they can receive calls while on the road or working from homeSupports video conferencing in special rooms and at desktopsProvides optimal flexibility to teleworkersCreated 24-hour connectivity to multiple legacy control systems, power generation assets, power distribution systems, metering, chiller and steam plants that keep 28 million square feet of facilities safe, productive, and comfortable for the citizens and employees of the state


Telework Case Study: Cisco Technical Assistance Center (TAC)

ChallengeMaintain operations after devastating events in Raleigh, North Carolina, and Sydney, Australia, prevented access to local Cisco campusesProvide emergency support to a major financial organization in New York during the crisis

SolutionCisco TAC operations were handled from employees homes; the “follow the sun” hand-off was seamless and transparent to the customer

BenefitsFlexibility allowed Cisco to work in a day-zero response time to unplanned eventsEmployees had their own home offices; only VPN was supported by Cisco ITUn-impacted and satisfied customers


Mobility Case Study: Gemeente Maastricht, Netherlands

ChallengeA cost-effective communication solution that seamlessly fits in the new flexible workspaceA communication solution that increases staff efficiencyA mobile solution that consolidates business communications for workers

SolutionCisco Unified Wireless NetworkCisco Unified Communications ManagerNokia Eseries mobile phonesNokia Intellisync Call Connect for Cisco

BenefitsSeamless mobile connectivity regardless of location

Municipality of Maastricht


Why Cisco


Technical thought leadership

Setting Cisco Apart from the Rest

Commitment to security

Secure network as platform

Cisco® Services

Cisco Capital™ finance programs


Q and A


Supplemental Scenario

City of Birmingham Social Workers


Day in the Life Of a Birmingham Social WorkerEach Team has a catchment areaLarge proportion or Social Workers using public transport

Unsafe environment for their own cars.

One central office to complete administrationNo laptops or personal devices deployedMobile phones are the main device for contact40-50% of their week is administration


What Does a Social Worker Do?Allocated cases by need or eventsInitial visit are always with 2 Social Workers for personal safetyThey have 7 working days to asses a childIf section 47 (Children's Act)….Child protection strategy for each case

Multi agency face to face meeting, Health, Education, Police, Housing and Benefits Interested bodies

Child Protection Conference for each Section 47Must be a face to face meeting as parents are invited


Challenges

Dedicated desk and OfficeAll assessments are hand written and then typed into the systemEver changing formsAll social workers do their own administration40 to 50% of their time is administrationHigh utilization of public transport


The SolutionExtension mobility

Log into a telephone anywhere in Birmingham

VoicemailChange of forms or change of procedure alertsSMS to voice or email, client contact and recordingClient contact

Meeting PlaceChild Protection StrategyStrategy Discussions

Fixed Mobile ConvergenceMulti function device for voice recording, data input and voice calls


One Network for Birmingham City

Secure

Expanded network

200 Phones with Presence and Unified Messaging

28 Video Endpoints

480 Access Points

Largest Shared LGov Network in Europe

Every School OnNet

Web conferencing

Secure Shared Infrastructure

IP NetworkIP Network


The Time is Right…

PeopleDistributed workforceChanges in social acceptance of technologyTechnologyConverged, shared infrastructure connecting all branches togetherUnified Communications & WirelessEconomicsNeed to reduce infrastructure costsIncreased awareness of the value of flexibilityDeemphasizing the office and emphasize the workOrganizationalUnified decision maker for infrastructureIncreased focus on collaboration


Supplemental Telford & Wrekin Testimonial


Telford & Wrekin and Cisco Partnership

“The infrastructure that Telford & Wrekin Council is building with Cisco is about delivering a much more efficient and citizen-focused approach and about bringing services closer to the community –even into their homes. We believe that the Cisco network, whichextends into every school in the area, is one of the most advanced and innovative in local government. It is one of the important building blocks that will enable the Council to save money, become more efficient and improve service delivery. True, sustainable transformation of services starts from the bottom up and an excellent converged communications network forms part of those foundations“Sander Kristel, Head of Information & Communication Technology at Telford & Wrekin

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