empower new yorksm · empower new york program guidelines and procedures manual august 2011 ii...

EmPower New YorkSM

Program Guidelines and Procedures Manual

Updated August 2011

EmPower New York Program Guidelines and Procedures Manual

August 2011

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Table of Contents

Section Title Page

1 Program Overview 1

2 Contractor Requirements 5

3 Procedures for Referring Households into EmPower New York 12

4 Weatherization Agency Participation 13

5 Referrals of Households in Emergency Situations 15

6 Evaluation of Potential for Energy Services 17

7 Services to Rental Properties 18

8 Assigning Households to Contractors 20

9 Coordination of EmPower New York, Assisted Home with ENERGY STAR® and Utility Programs

21

10 Multifamily Guidelines 23

11 Energy Audit Procedures 28

12 Determination of Workscopes for 1-4 Unit Projects 31

13 Electric Reduction (ER) Measures and Criteria 34

13.1 Compact Fluorescent Lights (CFL's), Torchieres, Candelabra CFLs, and LED Lighting

34

13.2 Installation of Hardwired Fluorescent Fixtures 35

13.3 Refrigerator and Freezer Replacement 37


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Section Title Page

13.4 Hot Water Efficiency Upgrades (Temperature Adjustment, Tank Wrap, Piping Insulation, Showerhead and Aerator Replacement, Time for Electric Water Heater)

39

13.5 Electric Water Heater Replacement and Conversions 41

13.6 Electric Dryer Conversion to Natural Gas 42

13.7 Waterbed Mattress Replacement 43

13.8 Other Electric Reduction Measures 44

14 Home Performance (HP) Measures and Criteria 45

14.1 Air Sealing Methodology 45

14.2 Insulation 46

14.3 Heating System Repair and Replacement 49

14.4 Inspection and Service to Water Heaters Fueled by a Fossil Fuel 51

14.5 Programmable Thermostats 51

14.6 Other Home Performance Measures 52

15 Procedures Related to Health and Safety 54

16 Energy Education 57

17 Project Completion and Invoicing 58

18 Quality Control Procedures 60


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Appendices

Appendix 1: Forms and Documents

Appendix 2: Gas Leak Safety Procedures

Appendix 3: NFG Procedures

Appendix 4: Heating Systems Testing Guidelines

Appendix 5: Tips and Solutions to Solve Water Heater Venting Issues

Appendix 6: Sample Invoice

Appendix 7: Quality Assurance Manual

Appendix 8: Education Manual

Appendix 9: Tool List


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Section 1: Program Overview EmPower New YorkSM (EmPower) is an energy efficiency program administered by the New York State Energy Research Development Authority (NYSERDA). The goal of this program is to help low-income households reduce energy use and costs. The program focuses on cost-effective Electric Reduction (ER) measures such as lighting and refrigerator replacements, as well as cost-effective Home Performance (HP) measures such as insulation and air sealing. Energy related health and safety measures are also addressed as appropriate. On-site energy use education provides households with additional strategies for managing their energy costs, and energy education workshops are available in locations across the state. EmPower New York serves both homeowners and tenants in buildings with up to 100 units. Honeywell International is currently under contract to NYSERDA to provide program implementation support. Conservation Service Group (CSG) is currently under contract to provide quality assurance services. EmPower New YorkSM receives funding from a variety of sources:

System Benefits Charge (SBC): serves customers of all SBC-participating electric utilities: Central Hudson, Con Edison, NYSEG, National Grid, Orange and Rockland, and Rochester Gas and Electric. Provides for both ER and HP work.

Energy Efficiency Portfolio Standard (EEPS): provides ER services to customers of all SBC-participating electric utilities (above); provides HP services to customers of participating natural gas utilities: Central Hudson, Con Edison, KeySpan NY, KeySpan Long Island, National Grid, National Fuel, NYSEG, Orange and Rockland, Rochester Gas and Electric. Additionally, participants in the National Fuel Gas Conservation Incentive Program (CIP) are served though EmPower New York with funding from that utility.

Settlement Funds: On occasion, EmPower receives settlement funds from the State of New York to provide energy efficiency services. Currently the Heating Oil Efficiency Pilot provides funding for HP services in homes heated with oil.

Regional Greenhouse Gas Initiative (RGGI) This funding provides for HP measures for oil- and propane- heated homes throughout New York State.

1.1 Program Guidelines and Assistance

This manual outlines guidelines and procedures for the program. It is not a training manual for the installation of the measures described. Contractors who provide services in this program are expected to become familiar with and follow these


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guidelines and procedures. The most current version of this manual is available online at the EmPower New York Partner Portal: www.GetEnergySmart.org/partnerportal Program Announcements are sent via e-mail to Participating Contractors and Vendors and then posted on the Partner Portal. All contractors are expected to check the Partner Portal regularly. For further information, clarifications and training, contact the Program Implementer or NYSERDA at the numbers below. Current Program Implementer: Honeywell International, Inc. Carol Sweeney, Program Director Chuck Dolinskas, Senior Program Analyst 1-800-263-0960 NYSERDA EmPower New YorkSM staff: Kelvin Keraga, Senior Project Manager 518-862-1090 ext. 3374 [email protected] David Friello, Associate Project Manager 518-862-1090 ext. 3355 [email protected]

Andrew Van Gorder, Assistant Project Manager, Quality Assurance 518-862-1090 ext. 3513 [email protected] Elizabeth Lazarou, Project Coordinator 518-862-1090 ext. 3437 [email protected]

http://www.getenergysmart.org/partnerportal

mailto:[email protected]




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1.2 Building Performance Institute

A. Contractors providing services through EmPower New YorkSM must be accredited by the Building Performance Institute (BPI), and must perform work to BPI standards. Further information regarding BPI, including technical standards, can be found at:

www.bpi.org

1.3 Participant Eligibility

A. For all EmPower projects: a. Household must have an income below 60% of state median b. Electric utility bills must be in the name of the applicant to EmPower New

YorkSM. c. Household must reside in a building with 100 units or less.

B. For SBC and EPS-funded projects, eligible households include: a. Households that are customers of the SBC- participating utilities, and are

referred by an Office for the Aging, a Weatherization Agency, or other accepted referral source; or

b. Are enrolled in SBC-participating utility low-income payment assistance programs;

C. For natural gas efficiency programs, households that are customers of the relevant gas utility.

D. For Settlement Funded projects, household eligibility is determined by the terms of the settlement.

E. Priority is given to: a. Households participating in utility low-income payment assistance programs. b. Seniors referred by County Offices for the Aging or the New York City

Department for the Aging (DFTA). c. Eligible households receiving services that are coordinated or co-funded by

the Weatherization Assistance Program to create comprehensive workscopes, which include appropriate electric reduction measures.

d. Eligible households in need of services living in buildings not eligible for service through the Weatherization Assistance Program.

e. Smaller Multifamily Performance Program (MPP) eligible buildings that NYSERDA determines are better served through EmPower New YorkSM.

1.4 Services Provided

A. Electric Reduction (ER): Energy-efficient lighting, refrigerators and freezers, change-out of electric clothes dryers or water heaters to natural gas, and other electric reduction measures. In most situations, households will be provided with ER services exclusively. ER services are targeted to households where opportunities for cost-effective electric reduction exist, such as the presence of an old refrigerator.

B. Home Performance (HP): Insulation, air sealing, and heating system repairs/replacements and other shell measures. Households referred for HP services will also typically be served with energy-efficient lighting and other generally lower cost ER measures. HP services are targeted to 1-4 family homes with moderate-to-high home heating costs, and:

a. Where ER measures are not expected to significantly reduce energy costs; or b. Where a household is in need of HP services and WAP is not available. c. Where the job is funded by specific allocations to EmPower that are targeted

to HP measures: or

http://www.bpi.org/


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C. In-home Energy Use Education, as well as Energy Use Management and Financial Management workshops.


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Section 2: Contractor Requirements

2.1. All Contractors must:

A. Agree to the terms of and sign the EmPower New YorkSM Contractor Agreement (CA)

B. Provide correct tax ID #, as well as documentation of insurance and Workmen’s Compensation coverage as required by the CA.

C. Ensure that all staff members receive appropriate training in program guidelines and procedures, and that BPI-certified staff supervise work.

D. Ensure that EPA-mandated lead-safe practices are followed. E. Provide one (1) e-mail address of a designated employee for Contractor to

receive Program Announcements and Project Notifications through NYSERDA’s Comprehensive Residential Information System (CRIS) including the Partner Portal. In the event that the designated employee departs from the company, the contractor must immediately notify NYSERDA and the Program Implementer.

F. Agree to accept, report, and thoroughly document progress of work, including any problems related to work performed.

G. Promptly notify NYSERDA and the Program Implementer of staffing changes related to the EmPower New York program.

H. Insure that new staff members receive appropriate training in program procedures.

I. Maintain and calibrate tools and equipment per manufacturer’s specifications. J. Cooperate by allowing the Program Implementer to conduct ride-alongs at least

once each quarter with each contractor. K. Program Implementer and Contractor must review production on a weekly basis,

and QA scoring on at least a monthly basis.

2.2. Contractors new to the program and interested in providing services through EmPower New YorkSM must:

A. Provide documentation of the viability of their business, as outlined in the Contractor Agreement. (Contractors currently participating in NYSERDA’s Home Performance with ENERGY STAR® program are exempt from this requirement.)

B. Be accredited with the Building Performance Institute. Contractors who are not currently accredited must request a waiver and propose a written plan for obtaining accreditation, and a commitment to obtain the accreditation by a proposed date within 6 months of acceptance into the program.

C. Contractors new to the industry will be required to provide a description of steps taken to develop the capacity to provide service, including: energy efficiency tools owned, past experience related to energy efficiency work and contractor plans for developing a business.

2.3. Contractor Participation Status:

A. Participating Contractors shall be classified in one of the following designations. Each designation shall be subject to limitations, or requirements associated with that designation. NYSERDA reserves the right to modify the definition, limitations, and requirements of these


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designations. NYSERDA retains sole judgment over determining a contractor’s designation.

a. Provisional status: Reserved for all new Contractors in

EmPower New York (Program). Projects completed by Contractors on provisional status will receive enhanced Quality Assurance (QA) and Quality Control (QC) oversight, as outlined in the Quality Assurance Manual. During this period:

i. Contractor must meet with Program Implementer to discuss

production capacity. ii. Program Implementer and Contractor must arrange that the

Program Implementer staff accompany Contractor on the first two audits.

iii. Contractor must complete three projects meeting all QA requirements (score of 3.0 or better) or two projects exceeding all QA requirements (score of 5.0). These QA Standards must be met by the sixth inspected project. A Contractor who performs Home Performance work for EmPower must achieve these scores on Home Performance projects.

iv. Contractor must otherwise meet the standards of the Program as outlined in this Manual.

v. Contractor must become accredited by BPI.

If Contractor fails to meet these standards, the Contractor will be reviewed for termination from the Program.

b. Full status: New Contractors who have successfully completed the

terms of the provisional period or current Contractors who have demonstrated through past performance that they provide quality services through the Program. Quality service is defined as: i. Maintaining an average score of 3.0 or better on QA

inspections. Contractor scoring will be issued quarterly and a rolling average of four quarters will be used as the Contractor rating score.

ii. Abiding by the terms of the Contractor Agreement. iii. Meeting Program standards in terms of timely completion of

work and other Program requirements, as outlined in this Manual.

iv. Remaining in good standing as an Accredited BPI Contractor.

v. Taking effective corrective actions to deficiencies in performance as identified by Quality Assurance Inspection Notifications, Program Implementer staff, and NYSERDA.


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c. Probationary status: Contractors may be placed in probationary

status for the following reasons: i. Violation of program or ethical standards; or ii. Failure to meet the minimum required QA standard:

1. An average QA Score of less than 2.0 in a quarter (at least 4 projects must have been inspected);

2. An average QA Score of less than 3.0 in two of the last four quarters (at least 8 projects must have been inspected); or

iii. Failure to take effective corrective actions on a serious deficiency or a minor repeated deficiency in work quality or performance; or

iv. Five (5) or more Quality Assurance Inspection Notifications that remain unresolved for more than 30 days; or

v. Two or more QA scores of 0.0 within three months; or vi. Suspension of BPI Accreditation due to administrative

lapses.

The probationary period will not be less than 30 days. Projects completed by Contractors on Probationary status will receive enhanced QA/ QC oversight. During the probationary period, the Contractor:

i. Continues to be eligible to provide services to EmPower

New York ii. Will be subject to higher QA inspection levels iii. Must remediate all issues related to probation, as directed by

NYSERDA iv. Must submit to the Program, in writing, an agreed-upon

action plan designed to ensure future violations are avoided v. Must complete three projects meeting all QA requirements

(score of 3.0 or better) or two projects exceeding all QA requirements (score of 5.0). These QA Standards must be met by the sixth inspected project. A Contractor who performs Home Performance work for EmPower must achieve these scores on Home Performance projects.

Upon satisfactory completion of the action plan and all remediation, and upon review of probationary period QA results, NYSERDA will determine the Contractor’s participation status during the remaining term of the Contractor Agreement.

d. Suspended status: Contractors may be suspended from the Program if the Contractor:


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i. Fails to adequately fulfill the terms of the probationary period; or

ii. Qualifies for probation for a second time within twelve (12) months; or

iii. Is under investigation for, or has been determined to have engaged in practices that have put the public or Program at risk; or

iv. Indulges in inappropriate language or behavior during the course of the work; or

v. Has had its accreditation agreement suspended by BPI for any reason other than administrative lapses, including work quality or health and safety issues; or

vi. Fails to meet the minimum required QA standard:

1. A QA Score of less than 2.0 in two of the last four quarters (8 projects must have been inspected); or

2. A QA Score of less than 2.5 over the last four quarters (8 projects must have been inspected)

During a suspension:

i. Contractors must obtain prior written approval from NYSERDA for completion of any work that is in progress when Contractor is suspended.

ii. NYSERDA reserves the right to reassign such jobs from those contractors who have been suspended.

iii. A suspended Contractor is prohibited from representing him/herself as a participating contractor except in the execution of remedial action as directed by the Program Implementer.

iv. Depending on the reasons for suspension, NYSERDA may direct the Contractor to remediate issues related to suspension, and may require the Contractor to submit to the Program, in writing, an agreed-upon action plan designed to ensure future violations are avoided

Suspended Contractors will either progress to probationary status upon satisfactory completion of the specified remedial activities or resolution of issues related to suspension, or be terminated from program participation. Nothing in this Program status relieves the Contractor of the responsibility to fulfill any outstanding obligations to the Program, or Program customers as directed by the Program Implementer and NYSERDA.

e. Terminated Status: Contractors may be terminated from the Program if the Contractor:


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i. Has been on suspended status for more than 30 days and has been unresponsive to or failed to adequately fulfill the terms of their suspension; or

ii. Has had their accreditation agreement terminated by BPI for any reason; or

iii. Submits falsified documents or unauthorized signatures to the Program; or

iv. Commits illegal actions while performing services for EmPower; or

v. Is convicted or has a principal who is convicted of a criminal charge that casts the Program in negative light or calls the integrity or workmanship of the Contractor into question; or

vi. Is in gross violation of program standards; or vii. Repeatedly bills for uninstalled measures; or viii. Fails to meet the terms of the Provisional period.

Contractors with this designation are prohibited from participation in the Program. Customers with pending or in-progress jobs will be notified of the contractor’s termination and offered such remedies as NYSERDA deems appropriate. NYSERDA shall notify BPI and other organizations responsible for maintaining other certifications the Contractor holds. If appropriate, NYSERDA may notify the New York State Attorney General, the New York State Department of Labor, the Better Business Bureau, or others of NYSERDA’s findings and decision to terminate the Contractor. Further, the officers and owners of the terminated Contractor are prohibited from being or becoming officers or owners of any other Program contractor. Nothing in this process relieves the Contractor of the responsibility to fulfill any remaining obligation to the Program, or program customers.

f. Inactive Status: Contractors with this designation are eligible to provide services to the Program, but choose not to participate at the current time.

i. Contractor wishing to be listed in inactive status must notify

NYSERDA in writing. ii. Inactive contractors wishing to return to the Program must

send a written request to NYSERDA. NYSERDA will assign returning contractors to either full or provisional status at its discretion, depending on the time elapsed since the Contractor was active in the Program, personnel changes, quality of previous work, and other factors.


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B. The process for administering Contractor Probation, Suspension, or Termination is as follows:

a. NYSERDA will provide written notice of up to ten (10) business days of its intention to take action. This notice will outline specific reasons and provide supporting documentation for the proposed action.

b. During this notice period, the Contractor will be provided an opportunity to respond to the proposed action.

c. If the Contractor fails to respond to NYSERDA prior to the end of the notice period, the action will go into effect without further notice.

d. NYSERDA will review all information including any response received before the end of the notice period.

e. NYSERDA will confirm, reverse or place its action on hold based upon this review.

f. Intended and final action letters will be sent via email and US mail. The ten day notice period commences on the date of the e-mail from NYSERDA.

g. NYSERDA reserves the right to shorten these time periods, or to take immediate action, in the event of an emergency, as determined by NYSERDA.

2.4. Appliance Vendors

Vendors interested in providing appliances through EmPower New YorkSM must:

A. Agree to the terms of and sign the EmPower New YorkSM Vendor Agreement (VA), and: a. Provide documentation of the viability of their business b. Provide documentation of insurance coverage as required by the VA. c. Propose pricing for at least three sizes of ENERGY STAR® rated refrigerators

and two sizes of freezers, as required by the VA. Such pricing must be consistent with the New York State Weatherization Director’s Association (NYSWDA) Bulk Purchasing Bid. The bid results are posted under “materials procurement” on the NYSWDA website:

www.nyswda.org

d. In the event that changes occur in pricing from the manufacturer, the Appliance Vendor may propose an updated pricing list to NYSERDA. The Appliance Vendor must include documented rationale for the proposed price changes. NYSERDA reserves the right to accept or refuse any proposed changes for any reason. All appliances delivered prior to NYSERDA’s signed acceptance of the proposed pricing changes will be paid at the then current rate.

2.5. Quality Service

A. In all cases, Contractors and Vendors must provide continued high quality service to

remain in the program. Contractors and Vendors are evaluated on an ongoing basis according to Quality Control and Quality Assurance procedures outlined in Section 18.

http://www.nyswda.org/


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2.6. Customer Signatures

A. It is imperative that customer signatures be obtained on Homeowner’s Agreements,

Certificates of Completion and other EmPower documents. If in some situations, another family member (such as a spouse) signs for the program participant, that person must sign their own name, not that of the participant. In no situations may contractor accept a minor’s signature. Nor may a contractor ever sign for the participant. The use of unauthorized representations of a participant’s signature may be cause for termination of the contractor from the program.

2.7 Use of NYSERDA Logos:

A. Contractors who have been accepted into and are active in the program: a. May use the following language on company literature and business cards: "A

participating contractor in NYSERDA's EmPower New York℠ Program."

b. May use the NYSERDA-approved “An Independent Contractor to” Attribution Mark when conducting outreach and marketing services on NYSERDA’s behalf, and in their efforts to promote EmPower New York Program.

c. Further information is available from NYSERDA Program staff. B. Use of such materials by Contractors inactive in the Program is prohibited.


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Section 3: Procedures for Referring Households into EmPower New York

3.1. Potential participants must complete an EmPower New YorkSM Energy Services Application. This application includes a signed household authorization allowing NYSERDA and its Program Implementer to obtain household information and energy usage data relevant to provision of services in the program. All such information is kept confidential.

3.2. Referrals of eligible households may be made into EmPower New YorkSM in one of the following ways:

A. Utility Referrals: Customers participating in utility low-income payment assistance programs may be referred electronically from the utility to EmPower New YorkSM through a secure server. If a specific customer requires urgent assistance, the utility must supplement the referral with an email to the Program Implementer explaining the circumstances of the emergency. Non-emergency customers referred by a utility will be sent an Energy Services Application. If the customer is a participant of the utility’s low-income payment program or received regular HEAP assistance within the last twelve months, no income documentation is required. If no such verification is provided by the utility, income documentation must be provided by the customer.

B. Agency Referrals: Offices for the Aging, participating WAP Agencies, and other organizations approved by NYSERDA may also refer households to EmPower New YorkSM. Interested organizations may be provided with flyers describing the program, guidelines for referral, Energy Services Applications and cover letters designed for use by the organization. The application includes a section in which the organization may verify that the household is eligible by one of the following:

a. Participates in a utility low-income payment assistance program b. Currently income-eligible for regular HEAP or WAP c. Received HEAP within the last 12 months. (NOTE: In some cases, utility bills

may provide documentation of regular HEAP eligibility. organizations may consult with the Program Implementer or the local utility for further guidance.)

d. Currently receives Public Assistance, Food Stamps or Supplemental Security Income (SSI)

The organization may fax or mail the completed application to the Program Implementer. a. If a WAP Agency or an Office for the Aging has income documentation for the

household on file at the agency, the agency need not mail in copies of the income documentation.

b. In all other situations, a copy of the appropriate income documentation must be mailed to the Program Implementer along with the application.

c. If the Agency is not able to verify income and provide such documentation, the household will be required to provide such documentation to the Program Implementer in order to be considered for energy services. Applications may be obtained from the Program Implementer by calling 1-800-263-0960.

3.3. Households may obtain assistance in completing the application by calling the Program Implementer at the number above.


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Section 4: Weatherization Agency Participation

4.1. It is intended that EmPower New YorkSM funding supplement, not supplant, Weatherization Assistance Program (WAP) funding. Therefore, EmPower New YorkSM prioritizes funding of projects that result in the provision of additional energy efficiency services that would not otherwise be provided through Weatherization.

4.2. Referrals from utilities and Offices for the Aging may result in requests that an Agency provide service to households not currently on the Agency’s waiting list. Agencies participating in EmPower New YorkSM must be capable of providing timely services to these households while continuing to serve households on their own waiting lists, and continuing to meet all WAP-mandated production goals.

4.3. EmPower households may be served either in coordination with WAP or on a fee-for-service basis.

4.4. Single Family: (1-4 units)

A. Units Coordinated with WAP:

a. Work performed on coordinated units must conform to WAP policies and procedures.

b. Agencies must first refer households for service through EmPower New YorkSM by sending (or arranging for the household to send) an EmPower New YorkSM Energy Services Application to the Program Implementer. This application must be signed by the household. In addition, the Agency must verify and document income and sign the application, indicating household’s eligibility, as noted on the form. Agency should indicate on the application that a project will be coordinated with WAP.

c. Agencies must follow WAP procedures for audit. In addition, Agencies must complete EmPower energy education procedures, and may install Electric Reduction measures allowed under EmPower without prior approval, such as CFLs, showerheads, etc. (See Section 12 for details).

d. If any appliances are tenant-owned, agency must secure a signed EmPower Appliance exchange application, unless covered by a WAP agreement.

e. EmPower New YorkSM will fund cost-effective ER measures, such as refrigerator or freezer replacements, CFL and hardwired-fixture installations, replacement of a heated waterbed mattress with a conventional mattress, and hot water tank or dryer change-outs, and HP measures, such as attic and wall insulation, air sealing measures and heating system repairs or replacements may be funded by EmPower New YorkSM. Audit fees may only be charged if EmPower funding is applied to energy efficiency measures. Home Performance Audit Fees may only be charged if EmPower funding is applied to Home Performance measures.

f. Agencies participating in Direct Installation may first complete work, as per Direct Installation guidelines (Section 12).

g. Agencies not approved for Direct Installation are required to acquire prior approval by submitting proposal for reimbursement of measures to the Program Implementer prior to installation. Cost-effectiveness of measures must be demonstrated through an instrumented audit such as TIPS, TREAT or EmPCalc.


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h. Upon completion of work, the Agency may invoice NYSERDA for the cost of the agreed-upon measures. A copy of appropriate WAP building reporting forms and other relevant information must be included with invoice. (See Section 17)

B. Fee-for-service Units:

a. These units must be completed according to procedures outlined in this manual. Upon completion of work, NYSERDA reimburses the Agency according to the terms of the current Contractor Agreement, as follows:

b. HP referrals: EmPower New YorkSM will pay the full cost of the HP audit, in-home education session, and the cost of all other approved measures.

c. ER-only referrals: NYSERDA will reimburse the Agency according to either of the following two options:

i. In situations where only ER services are targeted and no further work

will be completed, EmPower New YorkSM will pay the cost of the ER audit, in-home education session, and electric reduction measures installed.

4.5. Multifamily Buildings (5 units or greater): see Section 10.


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Section 5: Referrals of Households in Emergency Situations 5.1 EmPower New YorkSM is not an emergency-services program. The program does,

however, attempt to respond to emergency situations within the constraints of program guidelines and the existing infrastructure for the provision of services.

5.2 Prior to referring households to EmPower New YorkSM for emergency services, it is

important that referring Agencies:

A. Verify that home is owned by a low-income family (NOTE: In some cases, “Life Use” situations may be honored with appropriate documentation.) Emergencies occurring in rental situations must be referred to the landlord, unless the emergency involves a tenant-owed appliance.

B. Attempt to gain a first person understanding of the situation from the household, or an appropriate representative of the household, such as an assisting family member.

C. Evaluate whether a true emergency exists (see below). 5.3 Heating system problems

A. Emergency: Suspect natural gas leak or Carbon Monoxide (CO) poisoning: When natural gas or CO leaks are found or suspected in the dwelling, the Agency or Contractor MUST contact, or ensure that the household contacts the local Utility IMMEDIATELY. The Agency or Contractor must ensure that the household understands potential hazards and acts appropriately. It is the Contractor’s responsibility to become familiar with hazards related to natural gas leaks, CO poisoning and other hazards and take appropriate actions in situations where life-threatening conditions exist. If, for example, a life-threatening situation exists, such as a natural gas or propane leak, the Contractor must instruct the family to leave the home immediately and not turn off or on any light switches or other electronic devices if the risk of sparks is a concern. If the heating system is shut down due to health risks, the Agency or Contractor must refer the household to the Department of Social Services (DSS) for the Office of Temporary and Disability Assistance Heating Emergency Repair and Replacement (HERR) program prior to referral to EmPower New YorkSM. See “Gas Leak Safety Procedures” in Appendixes 2 & 3

B. Emergency: Heating system failure/inadequate heat for health reasons: Agency or Contractor must refer household to HERR program prior to referral to EmPower New YorkSM.

a. If household is rejected for service by HERR, household may be referred for

services if documentation of the rejection by HERR is provided. Referral to and coordination with the local WAP Agency must be explored by the Program Implementer whenever the household is eligible for WAP.

b. In referring households to WAP Agencies for emergency services, the Program Implementer must indicate whether or not the household has already attempted to obtain assistance through HERR.


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5.4 Refrigerator Problems

A. Emergency: In situations where the refrigerator is not functioning well enough to cool food or medicine safely, household may be referred to EmPower New YorkSM. The Program Implementer will attempt to provide services as soon as possible. However, immediate replacement cannot be guaranteed.

B. Non-Emergency: In situations where the refrigerator is still functioning but the household expresses concerns about a refrigerator, such as concerns about the age of the refrigerator, the household may be referred to EmPower New YorkSM. In these situations, the household’s needs will be evaluated according to normal non-emergency procedures. Agency may note the nature of the concerns on the household application.

5.5 Water Heater Problems

A. EmPower is an energy efficiency program. Water heaters may only be replaced through the Program in situations where the current water heater poses a health risk due to venting problems. See Appendix 4A – Tips and Solutions to Solve Water Heating Venting Issues for more information.


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Section 6: Evaluation of Potential for Energy Services 6.1 Households are evaluated for measures on the basis of the Energy Services Application

and energy usage data.

A. Households are targeted for Electric Reduction (ER) audits if electric usage is greater than 7,500 kWh (5,500 for New York City apartments or Senior Citizens living alone) and any of the following conditions exist:

a. Old refrigerator or freezer is in use b. Household uses a rent-to-own refrigerator c. A heated waterbed is in use d. Electric clothes dryer, with a family of 4 or more, and opportunity for cost-

effective fuel switching e. Electric water heater, with a family of 4 or more, and opportunity for cost-

effective fuel switching f. Other household-specific opportunities for electric reduction exist g. Health and safety concerns expressed on the application appear to warrant a

visit. B. Households will be targeted for a Home Performance audit if both of the following are

true:

a. No opportunities exist for substantial ER measures, such as refrigerator, freezer or waterbed replacement, or change-out of electric dryer or hot water heater to natural gas units; and

b. Bills indicate moderate to high fuel usage for home heating (i.e., 1,200 Therms of Natural Gas per year, 1,000 gallons of oil or kerosene per year, 1,300 gallons of propane)

c. These thresholds are subject to change according to changes in the price of fuel.

C. Contractor must perform job as either an ER or HP as assigned by the Program Implementer, unless prior approval has been given by the Program Implementer.

D. In-Home Energy Education must be provided in all homes visited. 6.2 If household is selected for participation in energy services, the Program Implementer

assigns the household to an approved Contractor. Assignments are made on the basis of current backlog, Contractor availability, and, Contractor performance.

6.3 Households served by SBC- participating utilities who are not selected for energy services

will be mailed a packet of energy efficiency-saving materials, which includes CFLs, energy education materials, and a letter indicating that no further energy services will be provided.


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Section 7: Services to Rental Properties 7.1 Landlord permission must be obtained prior to installation of measures, which require

landlord authorization. (See Section 11.2.) 7.2 Coordinated units: If the household is being served in coordination with the Weatherization

Assistance Program (WAP), the participating Agency shall follow WAP policies and procedures regarding landlord authorization and negotiations. EmPower may fund allowable measures provided that landlord investment represents at least 25% of the total cost of the WAP project.

7.3 Units not being served in coordination with WAP:

A. For these units, landlord investment requirements are as follows: a. Tenant-owned measures, such as CFLs and tenant-owned appliances are

provided at no cost to either tenant or landlord. b. Where the tenant is directly responsible for paying the electric bills, the

following additional measures will be offered at no cost to the landlord: i. Installation of 5 or less ENERGY STAR® refrigerators. ii. Installation of energy efficient lighting

c. Where the tenant is directly responsible for paying the heating bills, the following measures will be offered:

i. At no cost to the landlord: 1. Minor heating system repairs and maintenance 2. Air sealing 3. Attic or wall insulation, whichever has the highest savings-

to-investment ratio (SIR) ii. Additional insulation or heating system measures may be offered

if the SIR is acceptable, but will require a landlord investment of 25% of the cost of these additional measures.

d. Where the landlord is responsible for the electricity or heating bills, a landlord investment of 25% is required for related measures. If more that 5 refrigerators are to be appliance installed in a multi-family building, a landlord investment of 25% of the installed cost is required.

e. Exceptions to landlord contributions may be made in situations where the landlord is a not-for-profit housing organization dedicated to creating affordable housing for low-income families. Any exceptions are at NYSERDA’s discretion.

B. The Program Implementer will attempt to contact the landlord prior to Contractor referral. Landlord forms will be sent as follows:

a. If the household is targeted for electric reduction measures only, a Rental Property Appliance Agreement and cover letter will be sent to the landlord. This agreement provides authorization to replace a landlord-owned refrigerator and allows for minor energy efficiency measures, such as hot water tank wrap, at no cost to the landlord.

b. If the household is targeted for home performance services, a Rental Property Energy Audit Agreement and cover letter and will be sent to the landlord. This agreement allows for a complete energy audit, including heating system inspection and installation of minor energy efficiency measures at no cost to landlord.


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C. If such agreements are signed and returned by the landlord with appropriate documentation, the Program Implementer will refer the household to a Contractor for an energy audit.

D. Upon completion of the audit, the Contractor may propose additional measures to the Program Implementer.

a. If services are limited to replacement of a landlord-owned refrigerator, the Program Implementer will refer the project to a vendor who will arrange delivery.

b. If HP services are considered, the Program Implementer will evaluate proposed measures; and if appropriate, a Home Performance Services Agreement will be sent to the landlord by the Program Implementer. Upon receipt of an agreement signed by the landlord, the Program Implementer will authorize the Contractor to proceed. If a landlord investment is required (i.e., when the landlord is responsible for the heating bills), the Program Implementer will contact the landlord to arrange payment.

7.4 Fee-for-service Multifamily units: In the case of multifamily units not being served in

coordination with WAP, the Program Implementer or Weatherization Agency must negotiate an EmPower landlord agreement for measures to be completed in the building. See Section 10 for Multifamily Guidelines.

7.5 In situations where the landlord is also income-eligible for HEAP, no landlord investment will be required, provided that appropriate documentation is submitted. Low Income landlords must submit documentation consistent with Section 3.2-B of this manual.

7.6 “In-kind” contributions to a project, such as landlord-financed heating system replacement

and other energy-efficiency improvements completed within the last twelve months may be accepted as landlord investment. Acceptance of such contributions will be determined by the Program Implementer on a case-by-case basis.

7.7 Property owners are responsible for the replacement of failed heating systems or water

heaters, unless the water heater is replaced due to health and safety concerns identified through BPI-mandated testing. If the property owner replaces heating appliances, the program may offer to pay part of the cost if ENERGY-STAR® –rated equipment is installed.

7.8 In situations where no landlord permission is obtained, Contractor may still proceed with

tenant-owned measures, such as installation of CFLs and replacement of tenant-owned appliances. In situations where major tenant-owned measures are not possible, the Program Implementer will mail to the tenant a packet of energy saving materials, including CFLs, energy education materials, and a letter indicating that no further energy services will be provided.


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Section 8: Assigning Households to Contractors 8.1 Once a household has been approved for services, the Program Implementer sends a

letter to the household, informing them of approval and providing the name and contact information of the Contractor and the Program Implementer. (See Household Energy Services Assignment Letter.)

8.2 Referrals to Contractors are made via the Internet. The Program Implementer sends an e-

mail message to the email account designated by the contractor to receive such messages. The Contractor must ensure that the recipient is the correct designee. The Contractor is then required to log into the EmPower New YorkSM tracking system, CRIS, where detailed referral information is provided.

8.3 The Contractor is given ten days in which to accept the referral. Once this deadline has

past, the Program Implementer may refer the household to a different Contractor. 8.4 Upon accepting a household, the Contractor must download contact information and,

when available, energy usage information, directly from CRIS. Prior to the visit, the Contractor should review this data to identify energy usage patterns and potential measures.

8.5 The Contractor must then contact the household to schedule a visit. During this contact,

the Contractor may:

A. Verify interest B. Schedule an audit C. Clarify directions D. Use this opportunity to identify the make and model of appliances under

consideration for replacement E. Find out if the household has a halogen or incandescent torchiere in use. If the

Contractor carries an inventory, the Contractor may bring along a fluorescent replacement torchiere.

F. Communicate to the household that there is no cost to the household for services provided through EmPower New YorkSM.

G. Discuss the need to gain FULL access to the dwelling and the length of the inspection.

8.6 The Contractor must make at least three phone call attempts to contact the household at various times of the day and evening. If no response is received, the Contractor must send a letter to the household requesting contact from the household by a given deadline and providing appropriate phone numbers. The Program Implementer’s 800- number must be included. In the event that the household does not respond by the deadline, the Program Implementer must be notified. The Program Implementer may then choose to drop the household from the program, or initiate further contact attempts.

8.7 If an appointment is scheduled more than a week in advance, Contractor must contact the

household a day or so before to remind them of the appointment, thus reducing the likelihood of a no-show appointment.


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Section 9: Coordination of EmPower New YorkSM

, Assisted Home Performance with ENERGY STAR

® (AHPwES),

and Utility Programs 9.1 The programs compare as follows:

A. EmPower New YorkSM serves households participating in utility low-income payment programs and households with incomes below 60% of state median who are referred by Offices for the Aging and Weatherization Agencies. Services focus on ER with HP services available when opportunities for ER are limited or the need for HP takes precedence. There is no cost to the household.

B. While AHPwES targets households with incomes between 60% and 80% of state median income, households with incomes below 60% are also served. AHPwES provides comprehensive HP services with an average project cost of nearly $8,000. The household is required to pay 50% of the cost of the AHPwES workscope. Low interest loans are available.

C. Utility programs may provide rebates or energy efficiency services. Consult local utilities for details.

9.2 It is intended that EmPower New YorkSM and AHPwES serve as stand-alone programs, thereby providing service to a larger number of households.

9.3 Households applying for AHPwES with incomes below 60% of state median are

informed of their potential eligibility for EmPower New York by EFS, the AHPwES program lenders, and Green Job Green New York outreach coordinators.

9.4 If a household expresses an interest in a more extensive workscope involving a 50%

owner investment, the Program Implementer will refer the customer to Contractors participating in both EmPower New YorkSM and AHPwES.

9.5 Contractor will perform a TREAT audit. The Contractor will then propose to the

household the option of either a more limited workscope through EmPower or a more extensive workscope through AHPwES.

9.6 The Contractor must clearly advise the household that the services provided through

EmPower are at no cost to the household, and with no obligation to proceed with partially funded workscopes through AHPwES.

9.7 The work proposed through EmPower must not be considered customer investment for

AHPwES. 9.8 If the household chooses to participate in EmPower, the Contractor will work with the

EmPower Program Implementer to complete the work. Prior approval will be required in all such cases. If the household chooses to participate in AHPwES instead of EmPower, the Contractor will work with the AHPwES Program Implementer to qualify the household for financing and services and will complete the project according to the rules of that program.


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9.9 In the event that the household participates in a Utility program which provides services or rebates for measures installed, customer is not eligible for rebates on measures funded through EmPower. Contractor must not support any attempts by an EmPower participant to obtain rebates for EmPower-funded measures. Contractor must not charge EmPower for services provided through a Utility program.

9.10 At the conclusion of an EmPower funded project, a Contractor may propose additional

measures through AHPwES. The proposed work scope must follow AHPwES program rules.


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Section 10: Multifamily Buildings (5 or More Units)

10.1 Eligibility

A. For all EmPower projects:

a. Household must either: i. Have a documented income of less than 60% of state median; ii. Be a participant in a utility low-income payment assistance program;

or iii. Be a resident of a building declared eligible for services through the

Weatherization Assistance Program (WAP). b. Household must reside in a building with 100 units or less.

B. For SBC and EEPS-electric funded projects, building must be served by a participating electric utility.

C. For EEPS-gas or other natural gas efficiency programs, building must be served by a participating gas utility. Buildings served by a natural gas efficiency program must have Non-Interruptible Gas Service.

D. For Settlement Funded projects, building eligibility is determined by the terms of the settlement.

E. Priority is given to: a. Households participating in utility low-income payment assistance programs b. Seniors referred by County Offices for the Aging or the New York City

Department for the Aging c. Eligible households receiving services that are coordinated or co-funded by

the Weatherization Assistance Program to create comprehensive workscopes, which include appropriate electric reduction measures

d. Buildings in which the tenant is directly responsible for the heating or electricity bills

e. Eligible households in need of services residing in buildings not eligible for service through the WAP

f. Smaller buildings eligible for the Multifamily Performance Program (MPP) that NYSERDA determines are better served through EmPower New YorkSM

F. Buildings currently being served by MPP or Assisted Home Performance with

ENERGY STAR® are ineligible for service through EmPower. G. Measures may be provided as follows:

a. Whole-building measures may be implemented on the entire building if at least 66% of the tenants are documented as eligible, as per Section 10.1-A, above.

b. If less than 66% of the building is eligible: i. If an eligible tenant is directly responsible for electric utility bills,

electric reduction measures may be provided to that apartment. ii. If an eligible tenant is directly responsible for space heating bills,

Home Performance measure may be provided to that apartment.


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10.2 Landlord agreements and investment requirements

A. For all buildings: a. Landlord permission must be obtained prior to installation of any measures

which require such authorization. b. A signed EmPower application, providing permission to share utility usage

data and contact information must be obtained from ALL households receiving services through EmPower, regardless of income eligibility.

B. For buildings served through WAP: a. The Agency will follow WAP procedures for landlord negotiations, auditing,

measure installation and documentation. b. EmPower may fund allowable measures provided that landlord investment

represents at least 25% of the total cost of the WAP measures. Exceptions may be made in situations where the landlord is a not-for-profit housing organization dedicated to creating affordable housing for low-income families.

c. All reasonable exceptions are at the discretion of NYSERDA. C. For buildings not served by WAP

a. Where the landlord is responsible for the electricity and/or heating bills, a landlord investment of 25% is required for related measures.

b. Where a multifamily project includes the replacement of five or more landlord-owned refrigerators or more, a landlord investment of 25% is required for all of the appliances.

c. Exceptions may be made in situations where the landlord is a not-for-profit housing organization dedicated to creating affordable housing for low-income families.

d. Any reasonable exceptions are at the discretion of NYSERDA. 10.3 Measure eligibility

A. The installed cost of each energy efficiency measure must meet an SIR of 1.1 or greater. Depending on the funding source, a TRC of 1.0 or greater may be required for specific measures. In evaluating proposed measures, NYSERDA will also take into account the impact on specific program goals for annual savings.

B. Reasonable costs for health and safety measures or energy audits may be proposed, and are subject to NYSERDA’s review and approval.

C. Savings estimates must be based on an approved audit tool (currently TREAT,

EmPCalc or TIPS).

D. Prior written approval from NYSERDA must be obtained for the workscope and before measures are installed.

E. Measure installations must follow guidelines outlined in the “EmPower New York

Program Guidelines and Procedures Manual”.

F. Funding levels will be determined on the basis of the requirements of specific funding sources.

a. Generally, Multifamily Projects will be funded at levels up to the program averages, as follows:


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i. Home Performance Measures: $3,500 per unit ii. Electric Reduction Measures: $900 per unit

b. At NYSERDA’s discretion, the incentive amount may exceed program averages if the additional cost(s) generate enhanced energy savings.

c. Incentives may not exceed $7,000 per unit for Home Performance measures, or $3,000 per unit for Electric Reduction measures.

G. Pricing must be as follows:

a. Pricing must be consistent with current EmPower Contractor and Vendor Agreements for measures outlined in these agreements.

b. For additional measures provided by subcontractors, and for additional materials installed, such as heating system replacements, at least two written bids must be provided.

c. Additional custom measures to be completed by the Contractor must be submitted to the Program Implementer for review and prior-approval.

10.4 Participating Contractors

A. Contractor must be a participating EmPower New York Contractor in good standing:

a. Full active status as an EmPower contractor, or b. Provisional status as an EmPower contractor and good standing as a

contractor in the Home Performance with ENERGY STAR program; or c. Provisional status as an EmPower contractor and demonstrated experience

in multifamily weatherization as a Weatherization Agency. 10.5 Procedures for projects managed by a Weatherization Agency

A. Initial request for funding:

a. The Agency may first submit the building address to NYSERDA, to verify that the building is not currently active in other NYSERDA programs.

b. NYSERDA will notify the agency as to whether the building may be considered for EmPower.

B. Agency must submit an EmPower Multifamily Building Application to Program Implementer. The following must be included:

a. A Preliminary EmPower Multifamily Workscope Summary Spreadsheet b. At least one year of monthly pre-usage data must be provided, unless utility

fuel is individually metered. c. Copy of the letter to owner stating WAP eligibility. d. A copy of the audit, if requested by NYSERDA or the Program Implementer

C. Upon approval of EmPower-funded portion of the workscope, NYSERDA will notify Agency and Implementation Contractor in writing.

D. Once these are reviewed and approved, Agency may proceed with work. E. Upon completion of the work, the Agency must report the building completion data

on a building-wide basis to the Program Implementer. Data to be included: a. Invoice for building

i. Audit fees may only be charged for units in which energy efficiency measures have been installed through EmPower.

b. Any modifications to:


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i. Basic building information (address, owner contact information, square footage, etc.)

ii. Number of units served iii. WAP, landlord or other investment amounts iv. Multifamily Workscope Summary Spreadsheet

c. Copies of signed EmPower applications for all eligible tenants. d. Final Building-wide audit report (if changes made during installation of

measures). Report must include but not be limited to: i. Pre and post energy usage and number of CFLs and hardwired

fixtures installed ii. Pre and post energy usage and number of replaced refrigerators and

freezers iii. Pre and post energy usage for any custom electric reduction

measures, with electric savings in KWh iv. Pre and post R-Value and condition of pre-existing insulation v. Pre and post heating equipment efficiency vi. Estimated average apartment square footage vii. Other information requested by NYSERDA or the Program

Implementer F. Additionally, the following documents must be kept on file at the Agency for review

by the Program Implementer. a. Customer sign-offs for installed measures, including appliances and lighting. b. EmPower Energy Action Plans c. Appliance Exchange agreements for any tenant-owned appliances d. A copy of the landlord agreement, with WAP, NYSERDA, Landlord and other

funds and measures identified

10.6 Procedures for projects managed by a Participating Contractor

A. An Authorized Representative of the Property Owner must submit an EmPower Multifamily Building Application to the Program Implementer. The following must be included:

a. The EmPower Multifamily Workscope Summary Spreadsheet i. If an audit has been completed, a copy of the audit must be included. ii. If not, the worksheet must propose criteria by which EmPower will

fund specific measures, pending completion of an audit. b. At least one year of monthly pre-usage data must be provided, unless utility

fuel is individually metered. B. NYSERDA will determine whether project is eligible for EmPower, and notify the

building owner, the Participating Contractor and the Program Implementer in writing.

a. The proposed funding commitment will be subject to termination for failure to meet a 45 day time limit to submit project modeling data sufficient to define the project’s finalized work scope and projected energy savings.

C. Workscope determination and final approval: a. If the Property Owner decides to proceed with the proposal, the Authorized

Representative of the Building Owner and the Participating Contractor must work with the Program Implementer to develop an EmPower New York Multifamily Agreement.


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i. Implementation Contractor must be provided with documentation that the tenants are eligible for services through EmPower.

ii. Copies of signed EmPower applications for all eligible tenants must be provided to the Implementation Contractor

iii. Audit must be completed and submitted for reviewed by Program Implementer and NYSERDA.

iv. Finalized EmPower Multifamily Workscope Summary spreadsheet must be attached, and must include investment amounts, measures and savings for each of the following:

1. NYSERDA 2. WAP 3. Landlord 4. Other, if any

b. Upon execution of the Agreement by NYSERDA work may proceed. i. Work must commence no later than 3 months from the date of the

Project Approval letter and be completed within a time frame identified on the letter. This time frame will be based on funding source requirements.

D. Upon completion of the work, the Contractor must provide the following to the Program Implementer:

a. Invoice for building b. Any modifications to:

i. Basic building information (address, owner contact information, square footage, etc.)

ii. Number of units served iii. WAP, landlord or other investment amounts iv. Multifamily Workscope Summary Spreadsheet v. Building-wide final audit report.

c. Final Building-wide audit data (if changes were made during installation of measures), including but not limited to:

i. Pre and post energy usage and number of CFLs and hardwired fixtures installed

ii. Pre and post energy usage and number of replaced refrigerators and freezers

iii. Pre and post energy usage for any custom electric reduction measures

iv. Pre and post R-Value and condition of pre-existing insulation d. Pre and post heating equipment efficiency Estimated average apartment

square footage e. Customer sign-offs for installed measures, including appliances and lighting. f. EmPower Energy Action Plans g. Appliance Exchange agreements for any tenant-owned appliances h. Any other information requested by NYSERDA or the Program Implementer

10.7 Quality Assurance:

A. The Program Implementer must periodically review building documents on file with the Contractor.

B. The Quality Assurance Contractor will conduct on-site inspects of work performed according to the terms of the EmPower QA plan.


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Section 11: Energy Audit Procedures 11.1 General Notes Regarding Provision of Energy Services

A. All measures are voluntary. Households are given choices and the information necessary to assist them in choosing these measures.

B. Contractors are not obligated to continue in any situation in which they feel their personal health or safety is at risk. In situations where a Contractor decides not to proceed with work, all dealings with the household must be courteous and professional.

C. Contractor must carry an ID and display it to an appropriate household member prior to entering the home for the first time.

D. Contractors must provide and carry with them all necessary tools, including at least two wattage meters for use in evaluating appliances.

E. If an adult is not home at the time of the audit, the Contractor must not enter the home, but should leave a note for the adult household member(s) requesting that they contact the contractor to reschedule the visit.

F. Contractor must represent the Program in a manner that is professional and courteous. Failure to do so may result in suspension or termination from the program.

G. In the event of a no-show due to the household’s negligence, the Contractor may submit an invoice for reimbursement for time spent, provided that the Contractor has followed the scheduling procedures as outlined in Section 8.

H. A household may be referred to a Contractor for either ER services alone, or for a combination of ER and HP services. If a household is referred to a Contractor for ER services, and no real opportunities for substantial electric reduction are found, the Contractor should explore opportunities for Home Performance measures that may benefit the household.

I. It is very important that the Contractor work directly with the residents of the building. The household is familiar with how the building performs and can provide valuable data as to how well the heating system functions, whether the hot water system satisfies the needs of the family, etc. This contact also provides the opportunity for in-home energy use management education. See Section 16 for further details.

J. Work performed must be in compliance with BPI Health and Safety Standards as outlined under “Building Performance Institute Technical Standards for Certified Building Analyst”. (www.bpi.org)

K. The Contractor must take digital photos to document pre-existing conditions as follows:

a. Pre-existing attic insulation (HP only); b. Failing DHW tanks; c. Asbestos-like material (HP only); d. Heating systems recommended for replacement; e. Windows or doors recommended for replacement (HP only); or f. Other situations requiring custom measures.

11.2 Electric Reduction Audits must consist of the following as appropriate:

A. Completion of appropriate signoffs and permissions.

a. If the household is the property owner, the Contractor must ensure that the household signs an Owner’s Agreement prior to completing any invasive work.

http://www.bpi.org/


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The Contractor must review a document that proves home ownership (deed, mortgage book, tax bill, etc.)

b. If the household owns an appliance that is being considered for replacement through EmPower New YorkSM, the Contractor must obtain a signed Appliance Exchange Agreement.

c. If the household is a renter, the Contractor must ensure that the landlord has signed an Energy Services Agreement prior to completing any work which requires landlord authorization.

i. Measures that do not require landlord authorization include: energy education; installation of CFLs; replacement of tenant-owned torchiere(s) and waterbed mattresses; installation of smoke alarms or CO detectors; metering and replacement of tenant-owned refrigerators and freezers.

ii. Measures that require landlord authorization include: installation of showerheads and aerators; installation of hard-wired fixtures; hot water tank wraps; pipe insulation; insulation; heating system testing, repair and replacement; air sealing measures; hot water tank or dryer replacement. These measures require a signed landlord permission form and, in some cases, a landlord investment. See Section 7.

B. Energy education, with a goal of identifying energy-saving actions which the

household will commit to completing. (See Section 16 and the EmPower NY In-Home Education Manual for further details).

C. The installation of cost-effective measures, as identified under Section 12.1. D. Test of the ambient air for CO on either a HP or ER job if a combustion appliance is

present or if the building has an attached garage. E. The following ER measures must be evaluated through the use of an approved audit

instrument (currently EmPCalc, TIPS or TREAT): a. Replacement of refrigerators or freezers b. Electric dryer conversion to natural gas c. Electric hot water heater conversion to natural gas d. Heated waterbed mattress change-out to a conventional mattress e. Other household-specific opportunities for elimination of high-energy

consumption, such as removal of electric space heaters.

11.3 Home Performance Audits must conform to BPI standards and consist of all of the above, as well as the following:

A. Prior to blower-door testing, Contractor must inspect premises for the presence of

asbestos-like material. If found, contractor must: a. Consider the material “Presumed Asbestos Containing Material”

(PACM) b. Document its location on the audit forms, and with photographs. c. Inform the occupant that material suspected to be asbestos exists in the

dwelling, and provide the occupant with a copy of the form, “Notification of Possible Presence of Asbestos.” A second signed copy must be provided to the Program Implementer.

d. Follow BPI guidelines regarding working in a dwelling with PACM. e. Document workscope decisions made in light of the presence of

PACM.


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B. A comprehensive analysis of conductive heat loss, taking into account the interaction among the measures considered for installation, as well as issues such as household comfort and indoor air quality.

C. Steady-state combustion efficiency test of the heating system, along with evaluation of the system’s overall performance. A tag or sticker with the test results, contractor name and date must be left on or near the heating system tested. In the event that such testing is not performed, the Contractor must document reasons for not doing so in the notes section of CRIS.

D. Analysis of the domestic hot water heating system and any and all secondary heating systems such as electric space heaters, wood stoves, gas-fired kitchen stoves and kerosene space heaters. Inspection and measurement of insulation options, providing square footage, existing levels of insulation and house temperatures.

E. If wall insulation is a consideration, Contractor must take steps to determine presence of wall insulation:

a. Ask household and: i. Probe wall outlets or drill holes and probe (at least 3 places); ii. Check siding outside for signs of previous insulation; iii. If available, use boroscope or scan with infrared camera iv. Document where and how determinations were made v. Draw locations of pre-existing insulation on the insulation diagram

F. Evaluation of the thermostat. G. The use of blower-door technology to determine pre-existing air exchange rates,

locations of air infiltration and exfiltration, and building tightness limits. It is expected that all participating Home Performance Contractors own a blower door test kit and are familiar with the operation of this essential tool.

H. Health and safety checks on all combustion appliances to determine proper venting and levels of CO, according to BPI Standards. A matrix of testing requirements under EmPower is included as an Appendix to this manual.

I. In the event that multiple units exist in the dwelling, and access is available, Contractor must test all units if possible. Notification to the landlord prior to audit can help in obtaining access.

a. Contractor may invoice NYSERDA for additional time spent, constant with the CA. In these instances, prior approval on an acceptable cost must be obtained.

b. If the additional unit cannot be tested, Contractor must decide whether to go forward with measures that impact air movement in the dwelling. Contractor should consult with EmPower Regional Representative and make notes regarding situation in CRIS.

J. If natural gas or propane is in use in the home, gas leak testing of the gas lines according to BPI standards.

K. Evaluation of the home’s smoke alarm(s) and CO detector(s). L. Evaluation of Home Performance measures through the use of an approved audit

instrument (currently EmPCalc, TIPS or TREAT).


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Section 12: Determination of Workscopes for 1 - 4 Unit Projects 12.1 For all Contractors, the following measures have been deemed cost-effective and may

be installed during the audit, as per current Contractor Agreement (CA) pricing, without prior approval from the Program Implementer:

A. ENERGY STAR® CFLs B. High efficiency showerheads and aerators C. Setback thermostats as follows:

a. For homeowners only. b. If home is heated with electricity, setback thermostats may be installed on

both HP and ER jobs. c. If home is heated by combustion fuels, such as gas or oil, setback thermostats

may be installed for HP jobs ONLY. d. Prior approval of model and price is required.

D. Water heater insulation (electric only). E. Water pipe insulation (up to 9 feet, including 3 feet of “cold” supply pipe above hot

water tank) F. Health and safety measures including one CO detector and/or one smoke detector

(UL listed only. Pre-approved models and prices are required. Total health and safety cost not to exceed $150)

G. Replacement of halogen torchieres with ENERGY STAR® fluorescent models H. Replacement of incandescent lights left on all night with LED nightlights. (Pre-

approved pricing required.) I. Furnace filter replacement (HP only)

12.2 New Contractors and those not approved for Direct Installation are required to provide audit reports and recommended workscopes for further measures to the Program Implementer for pre-approval.

A. The Contractor must use an approved audit instrument (TREAT, EmPCalc, or TIPS) to determine which measures are most cost effective, and present these results to the Program Implementer.

B. The Program Implementer will ensure that project cost averages are maintained, and that proposed workscopes are consistent with guidelines for EmPower New YorkSM

C. For jobs completed through EmPower, excluding the National Fuel Gas Conservation Incentive Program: In situations where a Home Performance (HP) workscope (including electric reduction measures) is to exceed $5,500 or an Electric Reduction (ER) workscope is to exceed $2,500, Program Implementer will first obtain approval from NYSERDA.

D. For HP jobs completed through the National Fuel Gas Conservation Incentive Program: In situations where a Home Performance (HP) workscope (including electric reduction measures) is to exceed $6,500, Program Implementer will first obtain approval from NYSERDA.

12.3 Experienced Contractors may request authority for Direct Installation, where the Contractor determines workscopes without prior approval from the Program Implementer. If the Contractor is approved for Direct Installation, the following


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measures may be installed (as per current CPA pricing) provided the workscope meets the criteria outlined below:

A. Each measure must have a Savings to Investment Ratio (SIR) of 1.1 or greater as measured by an approved instrumented audit.

B. For jobs completed through EmPower, excluding the National Fuel Gas Conservation Incentive Program: Total proposed HP job cost to EmPower New YorkSM does not exceed $4,500, or total proposed ER job cost to EmPower New YorkSM does not exceed $1,500, not including funding from the Weatherization Assistance Program (WAP) or other sources.

C. For HP jobs completed through the National Fuel Gas Conservation Incentive Program: Total proposed HP job cost to EmPower New YorkSM does not exceed $5,500, not including funding from the Weatherization Assistance Program (WAP) or other sources.

D. The workscope consists of the following measures, at the following all-inclusive costs:

a. Insulation according to pricing on Contractor Participation Agreement b. Air sealing costs not to exceed $600 c. Minor heating system repairs (including Clean and Tunes) not to exceed

$300 (Prior approval is required for ALL clean and tunes on Electric Reduction jobs)

d. Refrigerator or freezer replacements (Pre-approved pricing and Vendor Agreement is required)

e. Dryer conversions not to exceed $750 E. Program Implementer must monitor individual contractor costs to ensure

compliance.

12.4 For all Contractors, prior-approval must be obtained from the Program Implementer for:

A. Workscopes where the total proposed workscope cost exceeds the levels listed

under 11.3-B&C, above. B. Workscopes in which landlord authorization is required (unless such authorization is

part of an agreement negotiated through WAP). C. Workscopes which include options for funding though Assisted Home Performance

with ENERGY STAR®. D. Measures as follows:

a. All-inclusive dryer cost exceeding $750 b. All-inclusive water heater replacements/conversion costs. c. All inclusive heating system replacements and major repair costs exceeding

$300 d. All-inclusive air sealing costs exceeding $600 e. All-inclusive Health and Safety measure costs exceeding $150 f. Emergency heating system or water heater replacements g. Certain measures for which the SIR may not be easily identifiable, but are

deemed by NYSERDA or the Program Implementer to be appropriate (such as heating distribution repairs).

h. Custom measures, such as window and door replacements, replacement of rent-to-own refrigerators, roof repairs, etc.


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12.5 In situations where variations in procedure are required,Contractor must first discuss potential changes with the Regional Representative and note such changes on CRIS.

12.6 In all instances incentives may not exceed $7,000 per unit for Home Performance measures or $3,000 per unit for Electric Reduction measures.


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Section 13: Electric Reduction (ER) Measures and Criteria 13.1 Compact Fluorescent Lights (CFLs), Torchieres, Candelabra CFLs, and LED lighting

A. Criteria for replacement

a. Pre-existing light bulbs must be 40 watts or greater. b. Socket is functional, and no hazardous conditions exist. c. Circuit is not controlled by a dimmer. d. Fixture is on participating household’s utility meter/bill. e. Lighting must be installed in locations where the lighting is used the most. f. Contractor may install and charge for up to 16 CFLs, or 15 CFLs and one LED

nightlight. Candelabra CFLs for chandeliers are not included in this limit. g. Halogen Torchieres must be in use in order to be considered for replacement. h. Halogen Torchieres must be replaced with ENERGY STAR® fluorescent models

of comparable luminescence i. All replacement CFLs, including Candelabra bulbs, must be ENERGY STAR®

rated.

B. General Procedures for all lighting a. Contractor must install, or assist household in installation of all lighting provided

by the Contractor at the time of the audit. b. Contractor must install lighting of comparable or higher luminescence. Care

must be taken that adequate lighting is provided to households with visual impairments.

c. Care must be taken to ensure that the color rendition of the installed bulbs is acceptable to the family and appropriate for their needs.

d. As each CFL is installed, Contractor must document installation on data collection form and document wattage reductions.

e. CFLs must not be installed in a light fixture operated by a dimmer. f. All replaced incandescent bulbs must be removed from the premises and

disposed of properly. Any damaged CFLs must be disposed of properly. g. During the lighting installation, the Contractor should also look for opportunities

to downsize existing lighting, such as reducing the number of bulbs used.

C. Procedures specific to CFLs a. Contractor must procure and have available a variety of CFLs varying in size

and luminescence in order to ensure that opportunities for replacement of high use bulbs are maximized.

b. To ensure adequate lighting, Contractor must, whenever possible, replace incandescent bulbs with CFLs as follows:

Pre-existing Incandescent Replacement CFL 60 watts 15-20 watts 75 watts 20-23 watts 100 watts 27-30 watts


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c. Care must be taken to hold the base when installing the CFL to reduce the risk of damage.

C. Procedures--Candelabra CFLs

a. The chandelier must be in use for an average of three or more hours per day. b. The household may be willing to accept the appearance and any potential

slow startup.

D. Procedures—Halogen Torchiere Replacement a. The Contractor may propose to Program Implementer a make, model and price

for the provision of ENERGY STAR® fluorescent torchieres to replace halogen torchieres. If pricing is accepted by the Program Implementer, the Contractor may replace torchieres during the home visit. Alternatively, replacement torchieres may be mailed to the household by the Program Implementer. However providing torchieres and replacing them during the audit is preferable.

b. Prior to the visit, the Contractor should identify (either from the application or conversation with the household) whether a torchiere exists in the home. If the Contractor has an inventory of fluorescent torchieres, the Contractor should bring one along for installation.

c. If replacement is acceptable, and Contractor has brought along a torchiere, the Contractor must assemble and install the fluorescent torchiere. If none is available, Contractor must request that the Program Implementer send a fluorescent torchiere to the home.

d. If a new torchiere is installed during the visit, the old torchiere must be disabled by removing and disposing of the old bulb and cutting the power cord. The Contractor may leave the old halogen torchiere for disposal by the household.

E. Procedures--LED Lighting

a. Contractors may install one LED nightlight in homes where a 40-watt or greater bulb is kept on all night.

b. For all other LED installations, make and model of all LED lights must be prior-approved by Program Implementer.

c. Program Implementer must ensure that lighting meets a TRC of 1.0 or greater.

13.2 Installation of Hardwired Fluorescent Fixtures

A. Criteria:

a. Hardwired fixtures may only be installed if the proposed wattage reduction meets program requirements for cost-effectiveness, as per the chart below.

b. Socket is functional, and no hazardous conditions exist. c. Circuit is not controlled by a dimmer. d. The fixture must be installed according to all local electrical codes. e. The fixture installation must be acceptable to the household. f. Hardwired fixtures may only be installed in areas where the fixture is in use

for an average of four or more hours per day. g. All installed fixtures must be ENERGY STAR® rated.

B. Procedures


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a. The Contractor must provide EmPower New YorkSM with a proposal that includes specific lamp models, wattage data, material and labor cost for installations. These fixtures must be ENERGY STAR rated. Installing a fixture designed for incandescent and installing CFLs into that fixture is not acceptable. Fixtures must be low-cost but attractive enough to be welcome in the home. Pricing must include a replacement bulb, which must be left with the household or building maintenance personnel. If an electrician is required for installation, this must be noted.

b. During the audit, the Contractor will evaluate whether the proposed fixture meets the minimum wattage reduction threshold for cost-effectiveness. This is determined by calculating the proposed wattage reduction. (Existing wattage minus wattage of proposed hardwired fixture = wattage reduction). Using the following chart, the Contractor may then determine whether the fixture exceeds the threshold:

NYC

All-inclusive Cost of Fixture

Minimum Watt Reduction

$ 67 46

$ 99 68

$ 120 82

$ 125 86

$ 150 103

$ 200 137

Upstate

All-inclusive Cost of Fixture

Minimum Watt Reduction

$ 67 62

$ 99 89

$ 120 110

$ 125 120

$ 150 137

$ 200 195

For example: An existing fixture in NYC has two 60 watt bulbs. The proposed hardwired fixture uses one 26-watt bulb and costs $120.

Existing wattage: 120 Watts (2 x 60 Watts) Post Wattage: 26 Watts Watt Reduction: 94 Watts (120 Watts – 26 Watts = 94 Watts) Minimum Watt Reduction: 82 Watts In this instance, the hardwired fixture is deemed cost-effective because the Wattage reduction (94 Watts) is greater than the threshold (82 Watts).


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a. If the Contractor determines that the existing wiring condition is inadequate or that replacement will result in damage to the home, or if a household member is not amenable to the change, the installation will not go forward. The contractor may then install CFLs instead, if appropriate.

b. The Contractor may install up to three hardwired fixtures per home. At the time of installation, household must be left with:

i. Contact number of the Contractor in case of a problem. ii. A spare bulb for each fixture. iii. Product information for additional bulb replacement.

c. The Contractor must provide pre- and post-wattage data to Program Implementer.

h. The Contractor is responsible to follow up on any issues related to installation.

13.3 Refrigerator and Freezer Replacement

A. Criteria for replacement

a. Pre-existing refrigerator must be at least ten years old. b. SIR is 1.1 or greater. In the case of WAP-coordinated projects, WAP criteria for

replacement may be followed. c. Household agrees to give up the old appliance in exchange for the new one. d. The owner of the appliance provides signed permission for the replacement. e. Circuit must be safe. f. The appliance is under a rent-to-own contract and most of the payments are still

outstanding (requirement for a SIR of 1.1 is waived.) g. Icemaker installations or other accessories are not available through EmPower. h. Side-by-side refrigerators and bottom freezer units may only be installed in

Special Needs situations, such as wheelchair bound households who have difficulty reaching upper compartments of appliances.

B. Evaluation of appliance energy use a. The primary tool for evaluating appliance energy usage is the NYSERDA

Refrigerator KWh Calculator. b. Refrigerators must be metered for at least one hour in the following situations:

i. Make and model is not listed in the Calculator. ii. Appliance was bought used. Often in reconditioning old units, parts are

interchanged in a way that diminishes efficiency. The usage data provided by the NYSERDA Refrigerator KWh Calculator may no longer be accurate.

iii. Appliance is in a semi-conditioned space, such as a basement. iv. Unit is damaged or otherwise in poor condition.

Metering must not be attempted if the Contractor’s efforts to gain access to the plug for metering may result in damage to the home. c. When metering is not possible and the appliance is not listed in the Calculator,

an auditor may propose replacement on the basis of evidence that the existing refrigerator is either over ten years old, or is in poor condition. Such situations must be documented with a digital photograph of the old refrigerator.

d. Units kept in unheated areas such as garages or porches are unsuitable for replacement. Such locations must be noted on data collection forms. Please note that installation of new refrigerators and freezers into unconditioned spaces may void the product warrantee.


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C. Metering guidelines

a. If metering of refrigerators or freezers is included in the workscope, Contractor should install meter(s) as soon as possible after introduction and run meter for as long as possible in order to create the maximum length of meter run time.

b. While the meter is running, the Contractor must return to the meter every 15 minutes to check the wattage in order to determine whether or not the refrigerator is in a defrost cycle. (Instructions on how to check wattage are typically included in meter instruction manuals.)

c. If metering is performed on a warm day, metering results must be adjusted by 2.5% for every degree above the typical yearly temperature of the home. For example: If metering is done in a home where the typical yearly temperature is 70 degrees, and the temperature during the visit is 80 degrees (10 degrees above normal), the metering results should be reduced by 10 x 2.5%, or 25%.

d. IMPORTANT NOTE: If the unit was unplugged for metering, make sure that the refrigerator is plugged in and functional before leaving the home. Generally, the refrigerator light is an easy way to verify that the unit has power.

D. Procedures a. The Contractor must evaluate all refrigerators and freezers on premises. b. The Contractor must look for opportunities to:

i. Downsize appliance ii. Unplug and remove a second appliance instead of replacing it iii. Replace two appliances with one larger refrigerator.

c. The Contractor must evaluate the location of the refrigerator in relation to the following: stove and other heat sources; heating system ducts and radiators; freezer on sun porch; etc. The Contractor must consider opportunities to relocate the refrigerator to a more appropriate location and discuss this with the household.

d. The Contractor must negotiate the appropriate appliance size for the family. As a general rule, a similar size as the current refrigerator is to be installed. Size may be determined in the following ways:

i. NYSERDA Refrigerator KWh Calculator data ii. Sticker on door iii. Size is sometimes a part of the model number iv. Measurement: measure in inches and multiply the length, width and

depth of the freezer and refrigerator section interiors. Add the two totals, and divide this number by 1728.

e. Contractor must measure the space available for appliance installation and

verify that recommended appliance will fit in terms of height, width and depth. It is important that care be taken to check the back of the cavity, because sometimes kitchen counters or walls may be irregular in dimension, and narrower in the back.

f. Contractor must check egress to ensure that appliance can be safely installed. Issues regarding egress must be noted on the data collection forms.

g. All recommendations must be discussed with and accepted by the household. In situations where appliance replacement is determined by the Program Implementer, Contractor must make no commitment to the household regarding


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replacement but state that a recommendation is being made. It is important to emphasize that the old refrigerator must be given up in exchange for the new one, and that the old one is immediately decommissioned.

h. Replacement refrigerators must be ENERGY STAR® models. i. All relevant refrigerator data must be filled out on Electric Reduction Audit Form.

If a replacement is recommended, an Appliance Exchange Application must be filled out and signed, and an Appliance Q&A form left in the home. The Contractor must review the application with household and include hinge side, proposed replacement size, and other data.

13.4 Hot Water Efficiency Upgrades (Temperature Adjustment, Tank Wrap, Pipe Insulation, Showerhead, and Aerator Replacement, Timer for Electric Water Heaters)

A. Temperature adjustment a. Criteria

i. Tested hot water temperature is greater than 120 degrees ii. The Household is amenable to temperature change iii. In the case of tenants, owner permission to perform minor measures,

such as changing the hot water temperature, must be obtained. b. Procedure

i. In the case of electric water heaters, the Contractor must first ensure that the circuit breaker to the water heater has been turned off.

ii. Whenever possible, the household member participating in the audit should be present, shown how to make the adjustments and encouraged to perform the adjustment themselves.

iii. In the case of electric hot water heaters, if the heater contains two heating elements, both heating elements must be adjusted.

iv. In the case of natural gas or propane water heater, temperature settings are typically not identified on the dial. The Contractor must turn down the dial an estimated amount based on the original reading, and teach the household member how to make further adjustments if necessary. It is helpful to mark the original setting with a marker to guide further adjustments.

v. In the case of electric water heater, the Contractor must ensure that the circuit breaker to the water heater has been turned back on after the adjustments have been completed.

B. Water Heater Wraps a. Criteria

i. The household heats water by electricity ii. The tank is not currently wrapped, or is wrapped poorly, and has one

inch or less of insulation between the outer and inner shell. The amount of insulation can be determined at the access panels or at the pressure relief valve.

iii. A water heater change-out is not under consideration iv. Installation does not void warranty v. Existing tank is not leaking or in need of replacement vi. Tank is located more than 12” away from a stove, range or cook top. vii. Tank is located more that 36” from a furnace or boiler. viii. No excessive moisture problems exist in basement


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ix. Access doors to tank must be in place. IMPORTANT NOTE: There is a common misconception tank wraps void the warranties of new water heaters. This is not necessarily true. Most new water heaters carry a number of cautions on them, such as "Insulating this tank with a hot water jacket MAY void the warranty. Please see Owner's Manual for information." Most often, the notation in the owner's manual cautions, in effect, that the warranty may be voided if the insulation blanket is installed INCORRECTLY. But in many cases, the tank may still be insulated if correct procedure is followed. Because of the high cost of electricity, even new electric water heaters may benefit from insulation.

b. Procedures

i. The Contractor shall follow correct installation procedures. ii. Blanket R-value must be specified as “R-6 Minimum” or greater. iii. The wrap must be secured to the tank with blanket straps of

polypropylene or baling wire. At least three straps around the circumference (towards top, middle and bottom) are required.

iv. In situations where the tank is more directly exposed to the weather, such as a water tank closet on a trailer that is accessed from outside, consideration must be given to providing greater insulation to the tank or closet.

C. Hot Water Pipe Insulation a. Criteria

i. Water is heated by electricity or natural gas ii. A water heater change-out is not under consideration iii. Pipes are not currently insulated or are insulated poorly iv. No pipe leaks exist v. If the water heater has heat traps, insulation of the intake pipe is not

required. vi. If the first foot of pipe insulation cannot be installed due to close

proximity to the flue, pipe insulation must not be installed. vii. Pipes are not part of a tankless system.

b. Procedures i. All installed pipe insulation should be of a size that is correct for the

pipe: i.e., no exposed pipe due to using pipe insulation that is too small. Corners must be mitered and insulation secured with tape.

ii. First 6 feet of hot water pipe and 3 feet of intake water pipe must be insulated.

iii. Pipe insulation must be at least the thickness of the pipe diameter. iv. Combustible pipe insulation must not be installed within 6 inches of the

flue. D. Showerhead Replacement

b. Criteria i. Water is heated by electricity or natural gas ii. Pre-existing showerhead has a flow rate greater than 3 gallons per

minute (GPM) iii. Current showerhead is not required for medical reasons iv. Showerhead may be installed without causing damage to plumbing v. Showerhead is acceptable to household


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c. Procedures

i. The Contractor must test the water flow. This can be done simply by using a gallon plastic jug with a hole cut out of the top that is large enough to fit the showerhead in. If the showerhead fills the jug in less than twenty seconds (i.e. has a flow rate of more than three gallons per minute) the showerhead is appropriate for replacement.

ii. Plumbing tape should be used at joints. iii. Shower-massager or hand-shower models may be preferable, and can

be inexpensive. iv. The new showerhead must have a flow rate in the range of 1.7-2.5

GPM. E. Aerator Replacement

a. Criteria i. Hot water is heated by electricity or natural gas ii. Faucet provides hot water iii. High-efficiency aerators do not currently exist on plumbing iv. Aerator may be installed without causing damage to plumbing v. Is acceptable to household

b. Procedures i. Plumbing tape should be used at joints.

F. Time-of-Use Timers for Electric Hot Water Tanks a. Criteria

i. Water is heated by electricity ii. The household must have time of use (or on-peak/off-peak) rates. If

time-of-use rates are in effect, or the Contractor must ensure that household is switched over to these rates as part of the process

iii. Water tank must have an 80-gallon capacity or greater iv. Timer to be installed must have a battery backup v. Written permission has been obtained by owner, and timer and rates

must be acceptable to household vi. Household must be willing and capable of adjusting the timer and

replacing the batteries as needed b. Procedures

i. Timer model must be reviewed and approved by Program Implementer ii. Timer must be installed in accordance with all appropriate electrical

codes iii. Contractor must educate family on maintenance of timer.

13.5 Electric Water Heater Conversions

A. Criteria: a. SIR of 1.1 or greater b. High electricity consumption (greater than 10,000 KWh) c. Household must be homeowner d. House must not be for sale and household must indicate that they plan to stay

in home e. No flooding currently exists in basement and no evidence of a risk of future

flooding.


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f. If change-out to natural gas is being considered, natural gas must be in use in the home and available to an appropriate location for a water heater. Appropriate options for safe flue gas venting must be available.

g. Replacement of an electric water heater for another electric water heater will only be considered if day/night meter rates exist at the home, and a timer is being installed on the water heater. (In these cases, an 80-gallon tank is required.)

h. New natural gas water heater must have an energy usage rating of .63 or greater.

i. If the new water heater does not have integral heat traps, heat traps or u-shaped bends at least 12 inches high must be added to both the input and output pipes directly above the tank.

B. Procedures a. Pre-existing conditions must be documented with digital photographs. b. During the energy audit, the Contractor must inspect the water heater and

evaluate draft considerations, such as size of flue, lining of chimney, and additional length of pipe required if relocation is necessary. If the Contractor is uncertain about technical aspects of retrofit decisions, the Contractor should notify the Program Implementer that further evaluation by a heating professional is necessary.

c. The Contractor must discuss option with the household and verify their interest in the retrofit. The household must be informed that, in a “fuel-switch” scenario, the electricity costs will go down, but the new water heater will increase the cost of the new fuel. It is important to inform the household that the electric reductions offset the increase in the new fuel costs. Data from EmPCalc or other instrumented audit tools can be helpful in this regard.

d. The Contractor must consult with the Program Implementer regarding the proposed change-out. This discussion should occur prior to sending Subcontractors to visit a home to provide estimates. Projected costs for repairs or replacements must include all necessary plumbing, venting, and structural costs associated with the change-out.

e. CAZ and gas leak testing must be completed as required by BPI. f. Gas or oil hot water heating systems must meet venting codes of the National

Fire Protection Association (NFPA) as applicable: i. NFPA 54: The National Fuel Gas Code ii. NFPA 31: Standard for the Installation of Oil-Burning Equipment iii. NFPA211: Standard for Chimneys, Fireplaces, Vents, and Solid-Fuel

Burning Appliances. 13.6 Electric Dryer Conversion to Natural Gas

A. Criteria a. Four or more people must live in home. b. Generally dryer usage must be 7 loads a week or greater c. Natural gas must currently be in use in the home, with cost-effective availability

of gas lines and venting B. Procedures

a. The purpose of this measure is to reduce a household’s energy costs. It is important to make clear to the household that the program is not a repair service.


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b. The Contractor must discuss conversion with household and verify their interest.

c. Dryers that are installed through the program must have a sensor that turns off the dryer automatically when clothes are dry.

d. The Contractor must evaluate the appropriateness of installation: i. Location must allow dryer to be vented to the outside without an

extensive dryer duct run. ii. Natural gas must be available to the location where the dryer is to be

replaced. iii. If there are indications that the house is very tight, adding another

combustion appliance may not be advisable. In these cases, Contractor should contact the Program Implementer and discuss the option of blower-door testing to ensure safe installation.

e. Dryer installations must include aluminum vent ducts (not vinyl). f. CAZ and gas leak testing must be completed as required by BPI.

13.7 Waterbed Mattress Replacement

A. Criteria a. SIR of 1.1 or greater b. Heated Waterbed in use in home. Replacement is only an option for heated

waterbeds, not “soft-sided” heater-less mattresses. c. No medical conditions exist which would cause adverse health affect if the

household switches to a conventional mattress. d. Replacement is acceptable to household.

B. Procedure:

a. The Contractor must ask household whether there are medical reasons for using the waterbed. For some people with arthritis, for example, the heat from the waterbed can be an important therapy. If there is any question as to possible negative health effects that might be caused by removing the waterbed, the Contractor must not proceed with this measure. Medical issues must be noted on the data collection form.

b. If there is any risk that the household may have allergies to the new bedding material, replacement should not be recommended.

c. Because of the expense involved, and the personal nature of the product, there is no “try-it-out” option with the mattresses.

d. The replacement mattresses must be innerspring mattresses, which have a strong inner frame of metal springs. (This is not the same thing as a "box spring" which is a second mattress-sized, framed cushioning that is sometimes installed under a mattress. Box springs are NOT provided, but the mattresses DO have springs inside.)

e. If the household expresses an interest in mattress replacement, the Contractor must check the measurements of the inside of the frames to make sure that they conform to one of the three sizes available, and note on data collection form:

Frame Size Replacement Mattress Size KING: 72” x 82” 70" x 82" QUEEN: 60” x 82” 58" x 82" SUPER SINGLE: 48” x 82” 46" x 82"


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f. NOTE: the mattresses are actually 2 INCHES NARROWER than the frame

sizes. This allows an inch of space on each side for ease of changing sheets. g. Contractor must make clear to household that the new mattress is sized to fit

into the waterbed frame, and frame removal is not necessary. However if household expresses intent to remove waterbed frame, the option for a conventional-sized mattress replacement may be explored.

h. Egress must be checked to ensure that a conventional mattress can be brought into the room.

i. If the household is willing to proceed, the Contractor must have the household sign an appliance agreement. Two important points must be emphasized: the household must make sure that someone is available on the day of delivery and must be sure to drain the waterbed completely prior to delivery.

j. The Program Implementer will arrange delivery of the mattress to the home. 13. 8 Other Electric Reduction Measures

A. In evaluating options for reducing energy use, it is important that the Contractor review household usage patterns to identify additional measures. Some examples are as follows:

a. Opportunity to reduce or eliminate electric space heater use by enhancing or repairing the main heating system’s distribution system, air sealing or insulating. NOTE: Use of electric space heaters may not be noted on the household's appliance sheet since households are sometimes reluctant to admit that they use them.

b. Programmable thermostats may be installed on ER jobs in homes heated by electricity. See Section 14.5 for further information.

c. A motion sensor light or time for a high-wattage outdoor light that is currently left on all night.

d. Repairs to well pump systems that cycle continuously due to a leak in the system.

e. Heat tape that runs continuously. f. Leaking hot water pipes or faucets. g. Occasionally, a Contractor may encounter a home that has been converted

from a two family to a one family, but still retains two meters and two accounts. This means that the household is paying two basic service charges instead of one, and probably a higher overall cost per kWh than if the whole house was on one meter. In these situations, Contractor should explore the option of switching the house to one set of meters.

h. Provide timers for TVs or other appliances left to run continuously. B. All such measures must be reviewed and discussed with the Program Implementer.


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Section 14: Home Performance (HP) Measures and Criteria 14.1 Air Sealing Methodology

Note: NYSERDA is currently developing an Advanced Air Sealing Protocol that is expected to replace this section in late 2011 or early 2012. A Program Announcement will be sent via e-mail. Please check the Partner Portal for updates.

A. Criteria: a. Blower door testing must be performed during the audit and Contractors must

test in accordance with BPI standards outlined in “Technical Standards for Building Analyst I-Building Airflow”. Air sealing results should be monitored during the air sealing process through blower door testing.

b. Air sealing strategies must be cost-effective, as measured by an accepted instrumented audit (EmPCalc, TREAT or TIPS).

c. All air sealing measures must be consistent with BPI guidelines. (Refer to BPI standards outlined in “Technical Standards for Certified Shell Specialist—Installation Requirements” for further details.)

B. Procedures: a. During the audit, the Contractor will conduct a blower door test and use

pressure diagnostic techniques to identify major sources of infiltration. b. Attic by-pass air sealing and air sealing between attached garages and living

space must be completed prior to insulation, as per BPI guidelines. c. The Contractor will make a list of specific air sealing tasks to be performed.

These tasks are to be based on the current EmPower NY hourly rate. For example:

Air seal attic chases prior to insulation: $XX Seal holes in foundation: $XX

Weather-strip three doors: $XX d. If the Contractor is required to obtain prior approval:

i. The list of air sealing tasks and costs must first be submitted to the Program Implementer, along with a projected goal for post air infiltration levels.

ii. The Program Implementer must then select and approve specific air sealing strategies.

iii. The Contractor may provide up to one hour of additional air sealing without prior approval if further leaks are discovered during work.

e. If the Contractor has been given authority to determine workscopes without prior approval, the Contractor may proceed with air sealing provided that the estimated air leakage reduction meets the SIR goal of 1.1 or greater.

f. Prior approval must be obtained from Program Implementer in situations where total air sealing cost exceeds $600, or total project cost exceeds $3,500 as outlined in Section 12, above.

g. Upon completion of work, the Contractor must provide the Program Implementer with list of specific air sealing tasks completed and both pre- and post- air infiltration readings. Contractor must enter into CRIS the final blower door number in order to ensure accurate representation of savings.

h. If the Contractor does not provide appropriate air sealing as part of the workscope, written explanations must be provided to Program Implementer.


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14.2 Insulation

A. Criteria: a. SIR of 1.1 or greater b. No structural deficiencies exist (such as leaking roof) which would impede the

effectiveness of the insulation. Such deficiencies must be corrected prior to insulation.

c. Structure is sound enough to support the weight of the insulation and installer(s).

B. General Procedures: a. All insulation must be installed in a manner that is consistent with BPI

Standards. Refer to “Technical Standards for Certified Shell Specialist” and “Technical Standards for Certified Building Analyst I”.

b. All insulation and other materials installed must comply with manufacturer’s standards and meet the minimum requirements for thermal resistance, fire safety, and quality. All installations must comply with all state and local codes.

c. Whenever possible, material labels for material installed must be visibly attached to the structure in the area where they were installed.

d. In enclosed areas, such as wall cavities or floored attics, high-density (3.5 lbs/cu ft3) cellulose insulation shall be required, unless otherwise specified, or unless defects in the structure prohibit a high-density application.

e. All measures performed by the Contractor must be of a permanent nature and should have a reasonable life expectancy of thirty years or greater, unless otherwise specified.

f. Minor repairs that either allow for or protect measures installed in this program, such as minor roof repairs to allow for insulation, may be considered for inclusion in workscope. Such repairs must be reviewed and approved by the Program Implementer prior to installation. All such materials must be appropriately resistant to weather conditions, have a lifespan appropriate for their use (typically 15 years or greater), and match as closely as possible the existing aesthetics of the structure.

g. Contractor must inspect premises for presence of knob and tube wiring and note location. If knob and tube insulation exists in the attic Contractor may:

i. Propose removal of knob and tube in order to fully insulate attic; or ii. Insulate attic, but ensure that no insulation is in direct contact with

knob and tube wiring. C. Procedures specific to attic insulation:

a. Contractor must ensure that insulation levels are sufficient to allow for any settling that may occur in an open blow. At the time of installation the installed insulation must be at least 1” higher that the invoiced level.

b. Stairway accesses to attics must receive wall insulation and stair tread high-density cellulose to ensure a complete thermal boundary. The access door must receive weather-stripping and a door sweep and must be secured against air leakage. The door must be insulated to a minimum of R-14.

c. In situations where attic areas have no access, an opening must be provided in an accessible yet inconspicuous location, such as a closet, whenever possible. Openings must be properly trimmed and finished with a 5/8” or greater thickness material such as plywood, which is primed on the heated


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side. The cover must be insulated to a minimum of R-14 and weather-stripped and secured to prevent air leakage.

d. Contractors must avoid sealing working attic hatches whenever possible. In the event that the Contractor and household agree to permanently seal the opening, such as when the opening is patched with drywall, the Contractor must ensure that the non-heated side of the covering is insulated to a minimum of R-14. The cover must be spackled and primed on the heated side.

e. In situations where access to an attic area has been gained through an opening which will be permanently sealed such as a patch (above) or a roof vent, the Contractor must notify the Program Implementer at least one day in advance, providing the Program Implementer with the option to inspect the attic area prior to closure, and photograph the completed insulation work in the event that the Program Implementer is no able to inspect the work.

f. In situations where objects stored in attic impede the Contractor’s ability to adequately insulate attic, the Contractor may require household to move objects within a given time frame. In rare instances, such as situations in which the household is disabled, the Contractor may propose a charge for moving objects to the Program Implementer, prior to installation.

g. When a floored attic exists, the Contractor must remove and replace flooring in a manner that provides minimum damage, and which provides access to all areas. Broken and split boards must be replaced with a like product and fastened appropriately. If a drill-and-plug method is used, plugs must be flush with existing surfaces.

h. Whenever possible, the kneewall areas must be insulated with the thermal barrier close to the heated area; i.e., insulation installed on the kneewalls and the floored flats beyond the kneewalls, rather than at the ceiling joists of the knee wall areas. Decisions regarding these options must take into account the household’s storage use of the kneewall areas.

i. In situations where the kneewalls are insulated, the Contractor must adequately block the thermal bypass at the attic floor/kneewall intersection. This may be achieved by rigid foam insulation caulked to fit, or dense-packed cellulose.

j. In situations where excessive clutter inhibits the ability to complete the work, the Contractor should consult with the Program Implementer. In some situations, the energy savings may justify the cost of removing the clutter. In other situations, additional resources from outside of the Program may be available.

D. Procedures specific to attic ventilation: a. Ventilation must be installed in accordance with all applicable building codes

and BPI standards. All openings must be sealed in a weathertight manner, and must not greatly detract from the aesthetics of the structure.

b. Vent opening shall be cut in such a manner as to allow maximum airflow through vent.

E. Procedures specific to sidewall insulation: a. It is critical that the contractor assess this measure appropriately. See

Section 11.3 for guidance. b. If pre-existing fiberglass wall insulation is found, Contractor must consult

with Program Implementer. Additional insulation may only be installed with prior approval.


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c. If pre-existing cellulose wall insulation is found and there is reason to believe that significant settling has occurred, re-insulation may be considered as follows:

i. Contractor must notify Program Implementer. ii. An infrared scan must be used to identify extent of voids. iii. Insulatable square footage must be documented. iv. Contractor may then propose an adjusted wall price, based on higher

labor cost/ft2 and lower material cost v. Program Implementer and Contractor must then calculate SIR; and

proceed as appropriate. vi. Whenever possible, Program Implementer will visit home prior to

insulation and after audit to verify conditions. d. When Insulating walls:

i. If pre-existing wall insulation is present, crew must accurately document location of added wall insulation. Notes and pictures regarding situation must be added to CRIS.

ii. Siding must be removed in all cases and reinstalled to match the original condition. Damaged siding must be repaired and replaced as necessary, and must be watertight. Unpaintable caulk is not acceptable for sealing replaced siding.

iii. Drilling directly into exterior siding, or drilling into the interior walls of the home is prohibited unless Contractor obtains written permission from both the Homeowner and the Program Implementer.

iv. The tube insertion method is the preferred method for insulation e. During QA, inspectors will verify wall insulation installation using a

combination of the following: i. Probing outlets or drilling holes; ii. Pulling and checking under siding; iii. Infrared scans; iv. Core sampling to verify density.

F. Procedures specific to rim joist insulation In situations where blower door testing determines that significant air leakage exists in the rim joist area, the Contractor may either:

A. Air seal leaks in the rim joist area without insulating. If this approach is taken the Contractor must seal all cracks and holes in the rim joist area where pressure diagnostics and visual inspection indicate that leaks, exists. This includes the interface with the foundation wall, the joists, and the first floor. However, air sealing will not be required at crevices where diagnostic tests indicate that no leaks exist.

B. Propose application of 1” or 2” of two-part spray foam insulation. Prior approval must be obtained from the Program Implementer staff for this approach; the staff will review the project budget with the contractor and determine what depth of foam to install.

C. Application of foam and air sealing materials must be applied to manufacturer’s recommendations. Be aware that extreme temperatures or humidity may reduce the effectiveness of foam and caulk applications. If issues arise, contact your Regional Representative.

D. Installation must be neat, of the proper density, and must seal all air leakage paths along the rim joists between the foundation and the floor above.


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G. Procedures specific to miscellaneous insulation measures:

a. Insulation of floors or crawlspaces with an SIR of 1.1 or greater may be acceptable measures provided that these measures:

i. Do not create the potential for freezing of pipes ii. Are consistent with an appropriate thermal boundary for the home.

Floor insulation between a warm basement and a heated space above, for example, is not appropriate.

iii. Address any air leakage issues with appropriate air sealing b. Floor insulation must be installed in such a manner that insulation is in

contact with the sub-floor, with kraft or foil face applied towards the sub-floor. A minimum R-19 must be installed.

c. Dirt-floor crawlspaces require a continuous air/moisture barrier. This may consist of plastic sheets of a minimum 4 ml, overlapped at least one foot. This barrier must extend at least 10-16” up the foundation wall.

d. Exhaust fans that terminate into crawlspaces must be rerouted to the outside. Ductwork must be rigid.

14.3 Heating System Repair and Replacement

A. Criteria for installation: a. All heating system replacements, with the exception of no-heat emergencies,

must have an SIR of 1.1 or greater. Heating system repairs, including clean and tunes, are not subject to this restriction.

b. Prior approval by Program Implementer has been obtained if the cost of the Clean and Tune is greater than $150 and/or the overall repair cost to EmPower New YorkSM is greater than $300.

c. Ownership by household has been established and written owner permission has been obtained.

d. If the household is a tenant, major heating system repairs or replacement is the responsibility of the landlord, and will not be covered by EmPower New YorkSM.

e. Heating system replacements will only be considered as a last resort in situations in which Program Implementer has documented attempts to obtain assistance from the HEAP Heating System Repair and Replacement (HERR) program, the Weatherization Assistance Program, and other appropriate funding sources have been rejected.

B. General Procedures: a. All Contractors are expected to be familiar with, or to employ Subcontractors

familiar with the wide variety of mechanical heating systems in use throughout New York State. The Building Performance Institute, the New York State Weatherization Directors’ Association and other organizations provide training resources.

b. All work performed must comply with all State and local codes, and must be completed in accordance with BPI standards, as outlined in “Technical Standards for Certified Heating Specialists” and “Technical Standards for Building Analyst I”. Any new heating system equipment must comply with the National Fire Protection Agency (NFPA), the National Fuel Gas Code (NFGC), and New York State Building construction codes.


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c. All new heating systems must be ENERGY STAR® compliant unless, in an emergency situation, prior approval is obtained from the Program Implementer.

d. Contractor must discuss the heating system operation with an appropriate household member to:

i. Identify problems and concerns expressed by the household ii. Educate the household on appropriate use and maintenance of the

heating system. e. Adjustments to the heating system that are deemed to be cost effective may be

part of the inspection/servicing. Such measures may include replacement of a furnace filter, opening of restricted ductwork, bleeding an air-bound radiator, or adjustment of a gas burner.

f. Furnace filter slots must be covered. A magnetic tape strip or garage-door-type rubber gasket, secured with screws, may be acceptable options if they provide a reasonably tight seal.

g. Contractor may not proceed with home performance measures unless the heating system is deemed to be in safe and operable condition.

h. Upon the completion of a combustion efficiency test, the Contractor must leave a tag on the heating system indicating test results and identifying tester, and document test results on EmPower New YorkSM audit paperwork.

i. Major repairs or replacement must be submitted to Program Implementer for prior approval. Contractor must submit two or more bids from competent heating contractors, to ensure competitive prices. Contractors may add up to 15% surcharge if the Subcontractor cost is less than $1,000, and up to 10% if the Subcontractor cost is $1,000 or above.

j. Upon completion of any heating system work, which affects the efficiency of the heating system, another steady-state efficiency test must be performed. Final documentation, descriptions of specific repairs completed, and specific costs must be provided along with invoices.

k. Warranty, instruction manual and Contractor contact information must be provided to the household.

C. Procedures related to Clean and Tunes: a. A Clean and Tune is required when any of the following occur:

i. The steady state efficiency is at or below 70% ii. There is evidence of smoke in ANY gas system combustion test iii. The smoke reading is at or above two on any oil system. iv. There is evidence of need due to neglect or damage v. CO levels are over 100 ppm in the undiluted flue gas. vi. The heating system appliance has not been serviced within the last

three years. b. Technicians performing clean and tunes must complete of the Clean and

Tune Checklist and Certification Form. D. Procedures related to furnace filter changes

a. Contractors may change dirty furnace filters during the course of an HP energy audit, if pricing has been pre-approved by the Program Implementation.

b. Contractors must note the size of the filters on the combustion efficiency tag and make household aware of replacement size and the recommended cleaning/replacement intervals.


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c. Furnace filter slots must be covered, as per BPI standards (See “Technical Standards for Certified Heating Specialists”). Covers may consist of magnetic tape or rigid rubber gaskets secured with screws on one side.

d. Furnace filters must meet manufacturer’s specifications. E. Procedures related to secondary heating systems

a. Contractor shall note the existence of all secondary heating systems on EmPower New York forms.

b. Contractor shall test where appropriate the steady state efficiency and CO of all such combustion units in a dwelling.

c. Contractor must consider the use of secondary heating systems in terms of their interconnectivity with other systems and the dwelling as a whole.

d. Contractor shall make note of any health and safety concerns present, such as use of an unvented kerosene heater, or close proximity between electric space heater and flammable objects. Such concerns shall be discussed with household and remedial action taken if necessary to ensure the safety of the household.

14.4 Inspection and Service to Water Heaters Fueled by a Fossil Fuel

A. Criteria: a. Water heater is fueled by natural gas, oil or propane a. Replacement or repair is the only option to ensure that dwelling meets CAZ

testing requirements. Prior to making this recommendation, contractor must first explore lower-cost alternatives. See Appendix 4A - Tips and Solutions to Solve Water Heater Venting Issues

b. Conditions in dwelling are appropriate for change-out. (i.e., no flooding in basement, adequate space etc.)

B. Procedures:

b. Contractor must perform combustion efficiency and safety tests and safety checks on all gas, propane or oil-fired water heaters as required by BPI.

c. Contractor shall consider options to reduce usage and ensure the health and safety of the occupants. These retrofits may include, but are not limited to:

i. Cleaning of burner assembly ii. Repair or replacement of faulty venting system iii. Repair of leaking hot water lines iv. Repair or replacement of faulty fuel lines.

d. All gas, propane, or oil domestic hot water systems must meet criteria as outlined under Section 13.5

14.5 Programmable Thermostats

A. Criteria for installation: a. Participant owns the home. b. Programmable thermostats may be installed on homes heated by electricity

on any job, and on homes heated by a central fossil-fuel furnace or boiler on HP jobs.

c. Heating fuel usage justifies installation (greater than 1000 therms/year to heat home).


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d. Household displays the ability to properly understand and has a lifestyle that will effectively utilize the thermostat.

e. Thermostat voltage is appropriate. f. Maximum one per home.

B. Required thermostat specifications: a. ENERGY STAR® labeled b. In situations where home has a central air conditioning unit in use, thermostat

has the capability to adjust cooling temperatures c. Battery back-up d. Large, easy to read display. In situations where household is visually

impaired, Contractor must ensure that display is appropriate to household’s needs.

e. A minimum of a 5/2-day program schedule (full 7 day program schedule is preferred)

f. Programming should be easy and intuitive, and must allow adequate time for inputs

g. Participant should be able to override program easily h. Thermostat should include at minimum a full one-year warranty i. Installed thermostats must be compatible with existing heating system

C. Procedures for installation of thermostats for fossil-fuel systems: a. Models must first be presented to Program Implementer and NYSERDA for

review and approval. b. Upon acceptance of model, thermostats may be installed during initial audit

visit. c. Installation must include training of an appropriate family member. d. Contractor contact information must be left with the household in case

questions arise. e. Thermostat must be fully operational and programmed according to the

family’s needs before the Contractor leaves the home. f. Replaced thermostats that contain mercury must be disposed of properly.

D. Procedures regarding thermostats for electrically-heated homes: a. Programmable thermostats may be installed in electrically-heated homes as

part of an Electric Reduction or Home Performance work scope. These may be very effective at reducing electricity costs; however, electrically-heated homes often require thermostats in each room. Nevertheless, the cost may be moderated by replacing only the thermostats in the areas that are most frequently used; a set of 3 to 5 “line-voltage” thermostats in these areas may be an appropriate and effective application. If such an opportunity arises, Contractor may consult with Program Implementer for guidance.

b. Homes with electric heat pumps require a special thermostat which steps up the temperature slowly. Contractor may consult with Program Implementer regarding options.

14.6 Other Home Performance Measures

A. Criteria: a. SIR of 1.1 or greater, or demonstrated health and safety concern b. Prior approval of Program Implementer c. Consent of home owner


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B. Procedures:

a. Additional custom home-performance measures which may assist family may be proposed by Contractor.

b. Digital imagery documenting pre-existing conditions will be generally required. c. Whenever possible, cost-effectiveness must be assessed through the use of an

instrumented audit tool and analysis of household energy usage patterns. d. Prior to installation, Contractor must receive prior approval from Program

Implementer.


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Section 15: Procedures Related to Health and Safety 15.1 For all jobs;

A. Emergency situations must be treated as per Section 5, and Appendices 2&3. B. Contractor is responsible to procure, maintain and calibrate Carbon Monoxide (CO)

and natural gas/propane testing equipment. The Contractor must maintain calibration of instruments according to manufacturer specifications.

C. Prior approval must be obtained for any health and safety measures with a total cost greater that $150.

D. On all jobs in homes with combustion appliances or attached garages, the Contractor must test the ambient air for Carbon Monoxide, in accordance with BPI procedures.

E. In dwellings served by EmPower in which the customer is the owner of the dwelling, which have either a combustion appliance or attached garage, the Contractor must ensure that a working CO detector is present. Household must be instructed in its use, and provided with instruction manual and warranty information. CO detectors that are provided by the Contractor must meet the following criteria:

a. Comply with UL-2034 b. Employ an electro-chemical sensor c. Be powered by a lithium battery d. Conform to all local codes e. Make, model and price must be prior-approved by Program Implementer.

F. In homes where a non-venting dryer exists: a. Workscope must include a proposal to vent the dryer to the outside in the

following situations: i. Customer owns home ii. Customer is a tenant, and a Landlord Agreement exists which allows

invasive measures. b. If customer is a tenant and no Landlord Agreement exists, contractor must

recommend that tenant pursue venting of dryer with landlord, and document recommendation on the Certificate of Completion.

c. In situations where the cost of venting the dryer outside exceeds the contract price, contractor must propose a plan and cost to the Program Implementer. Program Implementer must then determine whether to proceed.

G. In homes where the dryer is vented by a vent that is not code-compliant, the contractor must recommend to the household that the vent be replaced with a code-compliant vent. This recommendation must be documented on the Certificate of Completion.

H. If a contractor finds that the safety discharge pipe for the pressure relief valve on the water heater is not present, contractor must recommend that the safety discharge pipe be installed, and note such recommendation on the Certificate of Completion.

I. In homes in which the customer is the owner of the dwelling and no working smoke detector exists, Contractor may provide the household with a smoke detector. Household must be instructed in its use, and provided with instruction manual and warranty information. The smoke detector must meet the following criteria:

a. Be powered by a lithium battery b. Conform to all local codes c. Make, model and price must be prior-approved by Program Implementer.


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J. In homes where the customer is a tenant, and either a CO or smoke detector is needed, Contractor must inform tenant, and document notification on the Certificate of Completion.

K. If the Contractor identifies Health and Safety concerns beyond the scope of EmPower New York the Contractor must notify the building owner the concerns exist. In presenting health and safety concerns, it is crucial that Contractor state these concerns appropriately. Conditions must be described objectively; it is important that Contractors make no statements based on judgments beyond their own expertise.

15.2 On Home Performance jobs:

A. The Contractor must follow BPI procedures for Health and Safety as outlined in “Building Performance Institute Technical Standards for Certified Building Analyst I” (www.bpi.org). This includes, but is not limited to;

a. Testing of gas lines for leaks. Exact locations of leaks must be noted on audit paperwork. Photographs can serve as useful documentation.

B. No Home Performance measures that reduce air movement may be implemented in a home with an unvented dryer. This includes air sealing and insulation.

C. In the event that an unvented space heater exists in the home, unvented space heaters must be disconnected and the fuel supply line capped as a prerequisite to all Home Performance measures that impact air movement in the home, including attic and wall insulation and air sealing. EmPower will not reimburse for these measures in homes where connected or un-capped un-vented gas or liquid-fueled space heaters are in place. Contractors may, however, proceed with electric reduction or other measures which do not affect air leakage rates. In addition, the following steps must be taken when an unvented gas- or liquid-fueled space heater is found in the residence:

a. Inhabitants must be educated as to the dangers of CO and the correct use of the space heater.

b. The contractor should explore options for eliminating usage, such as installation of a vented space heater or repairs to a primary heating system. The viability of the project will then be evaluated on the basis of the combined health and safety and Home Performance costs.

c. If the Contractor disables the space heater, this must be noted on the Certificate of Completion under Section A, and in CRIS, along with a recommendation that the customer does not reconnect the space heaters.

d. If a household refuses to eliminate use of the space heater, the contractor must document his/her recommendation that the space heater be removed on the Certificate of Completion, and make a note in CRIS.

e. Contractor must follow BPI requirements for CAZ testing. Additional fees for such testing may only be charged in situations where the insulation work is subcontracted, with prior approval of the Program Implementer.

f. See Section 11.3-I for notes regarding CAZ testing in multi-family units.

15.3 On Electric Reduction jobs:

A. Gas leak testing is not required. However, if a gas leak is suspected, contractor must follow procedures as outlined in Appendixes 2 & 3.

B. Combustion Appliance Zone (CAZ) testing is only required in situations in which the contractor performs measures which impact air movement in the home, such as the

http://www.bpi.org/


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installation of a natural gas-fueled hot water tank or dryer, or if a dryer has been vented to the outdoors. If such testing requires a return visit to the home, an additional fee may be charged. Prior approval from the Program Implementer must be obtained.


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Section 16: Energy Education 16.1 Criteria

A. In-home energy education is mandatory for all EmPower New YorkSM audits, unless household member is unwilling or unable to participate.

16.2 Procedures A. Prior to the visit, Contractor must download from CRIS and review household

information and clients’ energy usage data to determine the clients’ greatest reduction needs.

a. During the audit, Contractor must work with the appropriate household member to identify three to five energy saving actions which the household member would be willing to undertake.

b. At the end of the audit, Contractor must work with the household to implement an “Action Plan”. Unless the household member is incapable, this action plan must be filled out by the household member, not the Contractor.

c. A copy of the Action Plan must be left with the client, and a copy must be submitted to the Program Implementer by the Contractor along with the energy audit invoice.

d. It is important that Contractor keep on hand relevant referral numbers for the Referral Network in their area, such as the Weatherization Assistance Program, Utility Collections Departments, Offices for the Aging, etc., and provide them to the households when needed.

e. Further details regarding the in-home energy education procedures may be found in the “EmPower New YorkSM In-Home Education Guide.” The guide is included as an appendix to this manual.


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Section 17: Project Completion and Invoicing 17.1 Unless alternative agreements are reached with the Program Implementer, Home

Performance jobs must be completed within 120 days of Contractor referral acceptance and Electric Reduction Jobs must be completed within 60 days of Contractor referral acceptance.

17.2 Contractor must invoice within 15 business days of completion of all work by the contractor on the project. 17.3 Project test-out and sign-off

Upon completion of a project, Contractor must:

A. Review and correct all necessary EmPower New YorkSM forms. Contractor must make sure forms are complete and legible. Please note that participant and Contractor signatures must be present on documents as required. If the participant of record is not at home to sign documents, the documents must be signed by another appropriate adult in the home. In THEIR OWN name, with a note of the relationship. For example if the bills are in the name of Frank Smith, and his wife Emily signs, she should sign as follows: “Emily Smith (wife of Frank Smith). The use of unauthorized representations of a participant’s signature shall be cause for withholding of Contractor invoice payments and/or termination of the Contractor from the program.

B. Remove all tools, materials and debris from the building and grounds daily and upon completion of work. The work site will be left in original or better condition at the completion of the work.

C. Post-inspect all subcontracted work to ensure that work was completed to the program standards.

D. If the Contractor is proposing that further work be completed in the home by other Contractors, the Contractor must ensure that Program Implementer is provided with all appropriate information. It is especially crucial that Appliance Exchange Application includes all relevant household data, and that all writing is legible--this form may be sent directly to the appliance vendor and used as the basis for their orders. If household is in a trailer park, it is important to note the name of the trailer park as well.

E. If Home Performance measures have been installed, complete all test-out procedures as required by BPI.

F. Complete a Certificate of Completion. This form must include results of test-out procedures completed on all jobs, and must be signed by the applicant or other adult member of the household. Please note that CAZ testing need not be performed on electric reduction jobs in which no fossil-fueled clothes dryer or hot water tank has been added to the dwelling.

G. Provide household with the Contractor’s contact information. H. If quality issues are identified by the Program Implementer or the Quality Assurance

Contractor, the Contractor must make all necessary repairs.


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17.4 Invoicing Requirements

Invoices may be submitted upon completion of all work performed by Contractor and any subcontractors hired by the Contractor to perform work in the dwelling. Invoices for partially-completed projects may only be submitted upon prior approval of the Program Implementer.

Upon submission of invoice, Contractor must provide:

A. Completed EmPower New YorkSM forms as follows:

a. All 1-4 family jobs i. Signed Owner Agreement (Owners only) ii. Electric Reduction Audit Forms (2 pages) iii. Certificate of Completion (all jobs in 1-to-4 family homes) signed by

both applicant or other adult member of the household and contractor iv. Signed Action Plan v. Signed Appliance Exchange Agreement, if appropriate (not required

with WAP-coordinated projects) b. Additional forms for 1-4 family HP jobs

i. Diagnostics Worksheet ii. Combustion Appliance Inspection Service Form iii. Clean and Tune Form (only if Clean and Tune is performed)

c. See Section 10 for requirements related to Multifamily buildings. B. Copy of instrumented audit report C. WAP and Landlord investment amounts, or other leveraged funding, if applicable D. Copies of Subcontractor invoices, as requested by Program Implementer E. An invoice which includes the following:

a. Individual invoice number b. Correct EmPower New YorkSM ID# (“D00” etc.) c. Customer name (consistent with CRIS referral) and address d. All Contractors must include the following statement on the invoice: “The

charges on this invoice are unique to the EmPower New YorkSM program and are not charged off to any other NYSERDA program”.

e. Agencies participating in WAP must also include the following statement on the invoice: “Projects completed in coordination with the Weatherization Assistance Program (WAP) follow approved WAP program income policy”.

f. Line item details of measures performed, as follows: i. Electric reduction audit: $XXX ii. 7 CFLs: $ XX iii. 800 ft2 open-blow attic insulation, 6”@ $X.XX per ft2: $ XX iv. Etc.

f. Number of audit miles billed, unit cost per mile and total cost. Mileage may only be charged for the initial audit.

g. Make and model of replacement clothes dryers h. Make, model and AFUE ratings of installed heating systems i. Make, model and energy factors for all replacement water heaters j. Digital images as required. (NOTE: images should be emailed rather than

faxed whenever possible.) k. Specific air sealing tasks performed, and price for each task


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Section 18: Quality Control Procedures 18.1 All work funded by NYSERDA under the EmPower New York program shall be subject to inspection by the Program Implementer, NYSERDA’s Quality Assurance Contractor, and NYSERDA staff. Quality Control (QC) and Quality Assurance (QA) are tools for (1) ensuring that appropriate measures are installed and operate as designed, (2) identifying training needs of Contractors, and (3) ensuring program success. 18.2 The EmPower New YorkSM Program Implementer is responsible for providing the appropriate technical assistance to ensure Quality Control (QC) for all aspects of the program, and to develop a system of technical and program review tasks to control the quality of program procedures and installed measures. These tasks include:

A. Assisting NYSERDA in ensuring that Contractors participating in the program maintain appropriate credentials (insurance, BPI certifications, etc.).

B. Training Contractors. C. Providing clear instructions and guidelines. D. Appropriately referring customers to Contractors. E. Reviewing work scopes and recommending approval of invoices. F. Providing NYSERDA with assistance in the continued development and

enhancement of guidelines, database development, and other aspects of the program.

G. Conducting quality control phone calls and visits to homes at percentages prescribed by NYSERDA. The inspections include pre-, in-progress and post-inspections.

H. Providing feedback to Contractors based on all QA and QC activities, and ensuring that any necessary remediation is completed. The Program Implementer is the primary contact with the Contractor regarding all Quality Control/Quality Assurance issues.

I. Providing NYSERDA with reports and providing Quality Assurance Contractor with ratings from completed QC phone calls and ratings.

18.3 Quality Assurance (QA) is provided by a separate Contractor retained by NYSERDA for this purpose. The current Quality Assurance Contractor is CSG. QA activities include a planned system of review procedures, conducted by the third party Contractor, to verify adherence to the adopted quality standards of the program. QA activities also include telephone surveys and on-site inspections of in-progress and completed projects. 18.4 In the event that a customer contacts a contractor regarding QA appointments or issues, these calls may be directed to CSG at: 1-866-277-9477. 18.5 The Program Implementer coordinates with the QA Contractor as needed to ensure appropriate follow-up is taken by Energy Services Contractors. 18.6 The Program Implementer and Quality Assurance Contractor will collaborate with EmPower Staff in developing a system for rating Contractors according to the quality of work performed. Such ratings will be available to Contractors. 18.7 In all situations in which work is found to fall below BPI standards, or outside of the parameters of these guidelines, the Contractor will be expected to provide timely and appropriate remedies. Failure to do so may result in rejection of invoices, suspension, or termination from the Program.


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Contractors are responsible for becoming familiar with quality assurance procedures. A copy of the Quality Assurance Manual is appended to this Manual.

EmPower New York Program Guidelines and Procedures Manual Appendix 1

1

Appendix 1: Forms and Documents Contractor Documents:

Contractor Agreement (CA) Vendor Agreement (VA)

A. Application Documents:

EmPower New YorkSM flyer Guidelines for referrals from Human Services Agencies Application-long form Application-short form Cover letter for mailing application (eligibility established) Cover letter for mailing application (income eligibility required) Income eligibility form Letter requesting further information Letter indicating that no other services will be offered Letter sent if no application has been returned Packet cover letter

B. Rental Property Documents

Rental Property Energy Audit Agreement and cover letter Rental Property Home Performance Services Agreement and cover letter Rental Property Appliance Agreement and cover letter

C. Contractor Assignment Documents

Household Energy Services Assignment Letter No Contact Letter

D. Energy Audit Documents

EmPCalc narrative Audit Forms Owner Agreement Appliance Exchange Agreement Appliance Replacement Q&A Electric Reduction Audit Form Home Performance: Diagnostics Worksheet Home Performance: Combustion Appliance Inspection/Service Home Performance: Clean and Tune Checklist & Certification Form Certificate of Completion

E. Energy Education Documents EmPower New York In-Home Education Manual Action Plan Workshop Referral Sheet

F. Quality Control Procedures

QC forms for phone and home inspections

EmPower New YorkSM Program Guidelines and Procedures Manual Appendix 2

Appendix 2 Page 1

Appendix 2: Gas Leak Safety Procedure for Contractors in EmPower New YorkSM

1. When conducting audits or work and a gas leak is found, the Contractor should

determine immediately if the natural gas or propane odor is “strong” or “weak”. 2. If the odor is strong, advise everyone in the home to exit the premises immediately and

the Inspector should exit also. Do not strike a match, use telephones, switch on or off electrical appliances, lights, or even a flashlight in the area where you smell gas. These items can produce sparks that might ignite the gas and cause an explosion.

3. If the odor is weak, open windows to air out the area and mark the location of the gas leak.

Report the information to the household. 4. In all cases of natural gas, advise the household to call the appropriate number below to

report the gas emergency (from a phone outside of the home). If propane, the household should call their propane supplier.

5. If the household refuses to call the utility or propane supplier, then the Contractor will

immediately call the utility or propane supplier to report the gas emergency. When the utility company arrives, talk to the utility person and provide them with details as to the problem. Do not finish the remainder of the audit or work at this time.

6. Gas leaks must be treated as follows:

a. If the location of the gas leak IS NOT in piping, fittings or equipment installed through EmPower New YorkSM, the Contractor should contact the Program Implementer. The Program Implementer must then initiate appropriate follow-up steps according to EmPower procedures, or notify the landlord in writing in rental situations.

b. If the location of the gas leak IS in piping, fittings or equipment installed through EmPower New YorkSM the participating Contractor must immediately resolve the issue.

c. Detailed Utility Contact Information for Reference

NATURAL GAS UTILITY 24-HOUR EMERGENCY PHONE NUMBER Consolidated Edison Company of NY, Inc. 1-800-752-6633 Keyspan Energy Delivery (National Grid) 1-718-643-4050 National Fuel Gas Company 1-800-444-3130 New York State Electric & Gas Corporation 1-800-572-1121 Central Hudson Gas & Electric 1-800-942-8274 National Grid 1-800-892-2345 Orange and Rockland Utilities, Inc. 1-800-533-5325 Rochester Gas & Electric Corporation 1-800-743-1702 St. Lawrence Gas Company, Inc. 1-800-673-3301


Appendix 2 Page 2

Company Address Phone

Bath Electric, Gas & Water System Drawer 310 Bath, NY 14810

(607) 776-3072

Central Hudson Gas & Electric Corporation

284 South Avenue Poughkeepsie, NY 12601

(845) 452-2000

Consolidated Edison Company of N Y, Inc.

4 Irving Place New York, NY 10003

(212) 460-4600

Corning Natural Gas Corporation 330 West William Street Corning, NY 14830

(607) 936-3755

Empire State Pipeline 6363 Main Street Williamsville, NY 14221

(800) 444-3130

Keyspan Energy Delivery (New York) (National Grid)

One Metro Tech Center Brooklyn, NY 11201

(718) 403-2000

National Grid 300 Erie Boulevard West Syracuse, NY 13202

(800) 642-4272

National Fuel Gas Distribution Corporation

6363 Main Street Williamsville, NY 14221

(716) 857-7000

New York State Electric & Gas Corporation

18 Link Drive Binghamton, NY 13904

(607) 762-7200

Orange and Rockland Utilities, Inc. One Blue Hill Plaza Pearl River, NY 10965

(845) 352-6000

Reserve Gas Company, Inc. 13441 Railroad Street Alden, NY 14004

(716) 937-9484

Rochester Gas & Electric Corporation 89 East Avenue Rochester, NY 14649

(585) 546-2700

St. Lawrence Gas Company, Inc. 33 Stearns St. Massena, NY 13662

(315) 769-3511

Valley Energy, Inc. 523 S. Keystone Ave. Syre, PA 18840

(570) 888-9664

Woodhull Municipal Gas Company P.O. Box 13 Woodhull, NY 14898

(607) 458-5227

http://www.cenhud.com/�

http://www.cenhud.com/�

http://www.coned.com/�

http://www.coned.com/�

http://www.corninggas.com/�

http://www.nationalfuelgas.com/Empire/default.htm�

http://www.keyspanenergy.com/�

http://www.nationalfuelgas.com/�

http://www.nationalfuelgas.com/�

http://www.nyseg.com/�

http://www.nyseg.com/�

http://www.oru.com/�

http://www.rge.com/�

http://www.stlawrencegas.com/�


Appendix 3 Page 1

Appendix 3: Special Requirements for National Fuel Conservation Incentive Program (CIP)/EmPower New YorkSM

I. Assisting National Fuel in Identifying Elderly, Blind and Disabled (EBD) Households

National Fuel has special services available for those customers who are designated as “Exception” (Elderly, Blind or Disabled) These services include additional assistance in heating emergencies, as outlined below, as well as other customer services. In New York, an exception household is classified where ALL household members are identified as blind, disabled, 62 years of age or older, or 18 years of age or younger.

Contractors who provide service to CIP/EmPower must be familiar with the criteria for NFG exception customers, as outlined above. If the contractor suspects that the household meets these criteria the contractor must communicate this information to the Program Implementer either by email or on a note on the audit paperwork. The Program Implementer will then communicate this information to National Fuel, who will determine the household’s eligibility for this classification.

II. Gas Leak Testing and Remediation

It is National Fuel’s intention that any gas leaks be addressed in an immediate manner.

1. When conducting audits or work and a gas leak is found, the Contractor should determine immediately if the natural gas or propane odor is “strong” or “weak”.

2. If the odor is strong, advise everyone in the home to exit the premises immediately and the Contractor should exit also. Do not strike a match, use telephones, switch on or off electrical appliances, lights, or even a flashlight in the area where you smell gas. These items can produce sparks that might ignite the gas and cause an explosion.

3. If the odor is weak, open windows to air out the area and mark the location of the gas leak. Report the information to the household.

4. In all cases of natural gas leaks, the Contractor must immediately call National Fuel to report the situation.

a. Exception customers: i. The following numbers should be called in the event of a gas leak

emergency for suspected exception customers. Contractor must indicate to NFG that the household may be eligible for EBD services.

• Monday through Friday, 7 AM to 6 PM (except holidays): 1-800-365-3234

• All Other Hours: 1-800-444-3130 ii. NFG will then consider this household for gas leak repairs through the

EBD program.


Appendix 3 Page 2

iii. Contractor must also notify the Program Implementer immediately that NFG is considering the household for EBD services.

• If the household is eligible, NFG will provide the repairs through the EBD program, and no further action is necessary by the EmPower contractor.

• If NFG is unable to confirm the household’s eligibility for EBD, NFG will notify the Program Implementer.

b. All other customers: i. Call the emergency number – Call 1-800-444-3130

5. In all cases, the contractor must, whenever possible, remain on the premises until the

NFG service crew arrives and provide the service crew with details as to the problem. Do not finish the remainder of the audit or work at this time.

6. Gas leaks must be treated as follows:

a. If the customer has been determined to be eligible for services through the EBD program, no further action is necessary by the CIP/EmPower contractor.

b. If customer is not eligible for services through EBD, and the location of the gas leak IS NOT in piping, fittings or equipment installed through CIP/EmPower, the Contractor should contact the Program Implementer immediately. The Program Implementer must then initiate appropriate follow-up steps according to EmPower procedures.

c. If the location of the gas leak IS in piping, fittings or equipment installed through EmPower New York the participating Contractor must immediately resolve the issue.

II. Heating System Emergencies

It is National Fuel’s intention that any heating emergencies be addressed in an immediate manner.

1. In the case of a heating emergency for a suspected exception customer, it is imperative the Contractor call National Fuel when at the house in order to describe the condition to the phone representative.

a. Exception customers:

i. The following numbers should be called in the event of a heating emergency for suspected exception customers. Contractor must indicate to NFG that the household may be eligible for EBD services.

• Monday through Friday, 7 AM to 6 PM (except holidays): 1-800-365-3234

• All Other Hours: 1-800-444-3130 ii. NFG will then consider this household for heating repairs through the

EBD program. iii. Contractor must also notify the Program Implementer immediately that

NFG is considering the household for EBD services.


Appendix 3 Page 3

• If the household is eligible, NFG will provide the repairs through the EBD program, and no further action is necessary by the EmPower contractor.

• If NFG is unable to confirm the household’s eligibility for EBD, NFG will notify the Program Implementer.

b. All other customers: i. Call the emergency number: Call 1-800-444-3130

7. In all cases, the contractor must, whenever possible, remain on the premises until the

NFG service crew arrives and provide the service crew with details as to the problem. Do not finish the remainder of the inspection at this time.

8. Once the situation has been accurately diagnosed, the contractor must inform the Program Implementer as to the problem and potential remediation.

9. If the CIP/EmPower participant is a tenant, the Program Implementer must contact the property owner immediately, and refer all necessary major repair or replacement work to the property owner.

10. If the CIP/EmPower participant is a property owner, and ineligible for services through EBD, the Program Implementer will refer the household to the HEAP Heating Repair and Replacement Program (HERR).

a. If the customer may obtain services through HERR in a timely manner, contractor will return to home after heating system has been replaced to assess how best to integrate CIP/EmPower funding with completed HERR repairs.

b. If the customer cannot obtain services through HERR in a timely manner, heating emergencies should be addressed, if possible, through the CIP program. Priority should be given to the task of either repairing or replacing a heating unit or gas piping that appears to be non-functional.

c. All problem accounts should be emailed to Sue Metzgers at: [email protected] for follow-up.

mailto:[email protected]�

EmPower New YorkSM Program Guidelines and Procedures Manual Appendix 4 Appendix 4: Heating System Testing Guidelines Based on BPI Standards

Ambient CO

CAZ LIMIT DRAFT Flue CO

Sealed combustion (Cat 3 or 4) Always Yes No Yes, at exhaust, if accessable.

Power venting, Direct Vent (Cat 3 or 4) Always Yes No Yes, at exhaust, if accessible.

Induced draft, fan-assisted (Cat 1) Always Yes Yes Yes.

B-venting or double walled pipe. Always Yes No, do not drill No, do not drill

Atmosphically or natural drafting appliance

Always Yes Yes Yes.

Electrical appliances n/a n/a n/a n/a

*** Always determine heating system category *** Do NOT Drill double walled pipe.

*** Whole home ventilators are NOT included in Worst Case


Appendix 5 Page 1

Appendix 5 Tips and Solutions to Solve Water Heater Venting Issues

In situations where a water heater is found to have draft spillage into the combustion zone or fails Combustion Appliance Zone (CAZ) testing, Building Performance Institute (BPI) standards require that the situation be remedied. While the replacement of the water heater with a power-vented unit is sometimes an appropriate solution, other measures must be considered and implemented as appropriate.

1. Inspect and clear the flue pipe of any blockage: Typically this can be accomplished by unscrewing and disconnecting the flue pipe from the appliance and chimney. Use of a telescoping mirror is an easy and effective method to inspect the condition of the chimney for any blockage. A second inspection from the top of the pipe may determine whether the pipe is crushed or rotted, or identify blockages such as bird nests. Removal of such blockages is often an easy repair.

2. Vent reconfiguration: If the issue has not been resolved after inspecting and clearing the

flue pipe of any blockage, the contractor should examine the flue pitch and orientation of the appliance. If the pitch is incorrect, or if the flue configuration consists of more than two elbows, long runs or other elements that may cause air resistance, improvements to the flue should be considered. At junctions where the heating system vent merges with the water heater vent, problems may be caused by pressure differences in the exhaust gasses. If the water heater vents into the chimney below the heating system, or if the water heater vents into the heating system flue at a 90-degree angle, back drafting may sometimes be the result. Adjustments to the flue arrangement or installation of a 45-degree angle junction may solve the problem.

3. Power vented heating systems: If the home has a power vented heating system with an

open air intake to the basement, this may cause a decrease in CAZ pressure and the draft of the water heater may fail as a result. Extending the air intake to the outside may solve this problem. In situations where the power vented heating system shares a vent with the water heater, the power vented heating system may cause a positive pressure in the water heater vent. Adjustments may be made to the vent to ensure the water heater vent is under negative pressure when the heating system is operating.

4. Relocating the unit: Sometimes the water heater is located too far from the chimney; relocating the unit closer to the exhaust point may improve the pitch and shorten the run before exhaust.

5. Installation of a weighted damper into the CAZ: This approach creates an additional path for air to enter and may improve CAZ depressurization. This opening serves as the “path of least resistance” for fresh air to flow into the CAZ, typically correcting a draft issue. (In some situations, however, it may not address a spillage issue.)

6. Install a chimney liner: If a chimney is not lined, lining may enhance the draft. The

installation of a chimney liner is a code requirement in most areas when a water heater


Appendix 5 Page 2

is orphaned. The lining must be appropriately sized. The chimney must be inspected for stability: a crumbling or deteriorated chimney is not a good candidate for chimney lining.

In evaluating the options above, age of the water heater and relative cost of measures must be taken into consideration. Keep in mind that local building codes must be followed. In some instances, specific codes related to mobile homes may also apply. Please be sure to consult with your Regional Rep when proposing these strategies.

EmPower New YorkSM Program Guidelines and Procedures Manual Appendix 6 Appendix 6: Sample Invoice Invoices submitted to EmPower must have the following:

1) A unique invoice number.

2) The ID # given to the customer by Honeywell.

3) The customer name (consistent with CRIS referral) and address.

4) This statement must be included.

5) Line item details of work performed.

6) Number of audit miles billed, unit cost per mile and total cost (initial audit only).

7) If a clothes dryer was replaced, the make and model number.

8) If a furnace was replaced, make, model, and AFUE rating.

9) If a water heater was replaced, make, model, and energy factor.

10) All air sealing tasks performed and cost for each task.


Appendix 7 Page 1

Appendix 7: Quality Assurance Manual

Quality Assurance Plan for the NYSERDA

EmPower New YorkSM Program

AUGUST 2011

Appendix 7 Page 2

1.0 INTRODUCTION This document summarizes the Quality Assurance (QA) Procedures for the EmPower New YorkSM Program. The goal of this quality assurance process is to verify that projects in the program are meeting all program requirements while maintaining healthy, safe living conditions.

1.1 Program Overview EmPower New YorkSM provides energy efficiency measures and energy-use management education to low-income households in the service areas of Con Edison, Central Hudson, National Grid, NYSEG, Orange and Rockland, and Rochester Gas and Electric. As funded by the System Benefits Charge (SBC) and Energy Efficiency Portfolio Standard (EEPS), the programs each year provides approximately 6,400 families with electric reduction measures such as the installation of ENERGY STAR® qualified appliances and high efficiency lighting. In addition, approximately 4,000 households are provided with Home Performance measures such as insulation, heating system repair and replacement, and strategic air sealing. On occasion, EmPower provides services to additional households through special program components funded by additional sources. In-home energy education is provided, and energy efficiency and financial management workshops are available at locations across New York State. 1.2 Quality Assurance Overview Quality assurance is provided by Conservation Services Group (CSG), a separate contractor retained by NYSERDA for this purpose. QA activities include a planned system of review procedures, conducted by the third party contractor, to verify adherence to the adopted quality standards of the program. QA activities include telephone surveys and post-completion on-site inspections. The QA Contractor will notify the Program Implementer of project deficiencies so that the Program Implementer can ensure appropriate follow-up is taken by Participating Contractors. All QA findings and reports are shared with NYSERDA’s Quality Assurance team and NYSERDA’s Program Implementation team. 1.3 Quality Control (Program Implementer) Overview The EmPower New YorkSM Program Implementer, Honeywell, is responsible for providing the appropriate technical assistance to ensure Quality Control (QC) for all aspects of the program, and to develop a system of technical and program review tasks to control the quality of program procedures and installed measures. This system also includes telephone surveys and pre-installation and post-completion on-site inspections. In addition, the Program Implementer is responsible for providing contractor training and feedback based on all QA and QC activities, and for ensuring that any necessary remediation is completed. All QC findings and reports are shared with NYSERDA’s Program Implementation team. 1.4 Quality Assurance Objectives The QA Contractor shall seek to ensure that Participating Contractors:

• Apply appropriate assessment tools to determine the best course of action to reduce energy usage;

• Implement the “house as a system” approach for Home Performance projects to balance the interplay between energy efficiency, health, safety and comfort concerns;

• Complete projects in accordance with program requirements; • Maintain appropriate customer interaction; and • Accurately document project information and invoice correctly.

Appendix 7 Page 3

The QA Contractor will develop and employ post-installation procedures to inspect each Participating Contractor’s work for completeness, quality and customer satisfaction. Through this and related activities, the QA Contractor shall evaluate Participating Contractors’ work to ensure it meets program requirements. 2.0 QA SELECTION AND SCHEDULING The QA Contractor will select and schedule telephone surveys and on-site inspections to meet the required percentages for Electric Reduction projects (approximately 6,400 completed per year) and Home Performance projects (approximately 4,000 completed per year) as follows: Electric Reduction 15% Phone Surveys 5% On-Site Inspections Home Performance 20% On-Site Inspections 2.1 Data Access NYSERDA will prepare data abstracts from the EmPower New York Comprehensive Residential Information System (CRIS) on a weekly basis for the QA Contractor. This data will be stored in CSG’s database to allow the QA Contractor to query customer, project, and Contractor information. The information will be used by the QA Contractor to schedule on-site QA inspections with the customer within 60 days of project completion and telephone surveys. Phone surveys will be conducted within 30 days of project completion.

2.2 Inspection Selection Criteria For scheduling purposes, the QA Contractor will identify priority inspections to be scheduled. The selection criteria used to determine telephone and on-site inspections places an emphasis on Participating Contractors new to the program, Contractors that have a history of completing jobs that do not fully meet program or BPI standards, and significant issues identified in telephone surveys. More specifically, the selection criteria will include the following:

Electric Reduction Measures Only:

• Phone surveys will be conducted within 30 days of project completion on a random sample of customers that represents a cross section of contractors and territories. After two attempts to schedule a phone QA survey, a letter will be sent to non-respondents along with a survey form and a business reply self-addressed envelope.

• Survey customers reporting any significant issues via the phone surveys will be targeted for additional on-site inspections.

• On-site visits will also be conducted on a random sample of electric reduction customers. On-site QA visits will be scheduled within 60 days of project completion.

Appendix 7 Page 4

Home Performance Measures:

• The QA Contractor will conduct on-site QA visits on a random sample of customers that represents a cross section of contractors and territories. On-site QA visits will be scheduled within 60 days of project completion.

• The QA Contractor will perform QA on up to six ER projects for contractor projects with a status of “QA Provisional” and coded as “ER Only.” The QA Contractor will perform QA on up to six HP projects for contractor projects with a status of “QA Provisional.”1

• Participating Contractors and vendors receiving poorer results will receive an increased level of scrutiny while those performers receiving higher scores will receive a reduced level of scrutiny.

A contractor who has received a score of 3.0 or better on three projects or a score of 5.0 on two projects is considered to have met the QA standard and shall be eligible for full status consideration.

3.0 QA INSPECTION PROCEDURES The QA Contractor will evaluate each project for effectiveness, quality, and consistency, focusing on the following six key areas to determine whether existing health and safety issues were identified by the audit, and assess whether the work scope addressed such issues, whether the most cost-effective measures were recommended, whether approved measures were installed, and whether the installed measures meet program standards:

• Quality of measure(s) installed • Customer relations and service • Data collection and adherence to EmPower New York • Customer education and effectiveness • Appropriate Electric Reduction (ER) evaluation on electric reduction only projects • Appropriate appliance evaluation, heating system testing, correct use of blower door, CAZ

testing and other diagnostic procedures for Home Performance (HP) projects 3.1 Customer Overview of On-Site Inspection Process On-site post-completion inspections will include the following:

• Introduction to the customer, including the inspector’s name and company; • Description of inspection and testing procedures; • An overview of the EmPower New York program; • Answers to customer questions; • Questions to the customer regarding specific concerns about the project; and • Provision of Program Implementer contact information. • Review Certificate of Completion with customer and verify customer’s signature.

1 In some instances, customers can not be contacted to schedule a QA field inspection or they refuse to allow access to their homes.

Appendix 7 Page 5

3.2 On-Site Inspection Technical Assessment After the customer has been given an overview of the on-site inspection process by the QA inspector, the technical aspects of the on-site inspection are completed. The technical aspects of the on-site post-completion inspection process include:

1. A complete exterior visual inspection for HP projects only (i.e., chimneys, ventilation,

roofing, siding, windows, foundation, obstructions and landscaping) 2. A complete interior inspection (i.e., visual inspection and for HP projects place home under

winter conditions, test CO levels, set up blower door) 3. If there is an unvented gas or LPG space heater, and the customer refuses to have it removed,

the contractor must document on the Certificate of Completion its recommendation that the space heater be removed.

4. A complete basement inspection for HP projects only (i.e., visual inspection of condition, insulation levels and distribution system, measure CO in combustion appliance zone (CAZ), gas leak detection, combustion efficiency testing, worst case depressurization)

5. Combustion safety testing for HP projects and applicable ER projects where a fossil fueled clothes dryer or hot water heater was installed through the Program or a clean and tune was performed.

6. Conduct blower door test (HP projects only and/or clean and tune) 7. Complete building shell inspections for HP projects only (i.e., insulation levels in walls,

attics, floors, windows and doors). Inspection of wall insulation will include probing outlets, IR scans when applicable or drilling holes and pulling/checking under siding in at least three locations.

8. Appliance and lighting inspections to determine if the recommended measures were the most cost-effective

9. Ensure all energy conservation measures approved by the Program Implementer are installed, operating, and meet all program quality and performance standards, including evaluation of missed opportunities per EmPower Program Manual.

The following provides more detail on the technical aspects of the on-site inspection process:

Exterior Inspection

a) Full exterior inspection for HP projects including notes on type and condition of structural components including chimneys, ventilation, roofing, siding, windows, foundation, obstructions, and landscaping.

b) Calibration of carbon monoxide meter and exterior measurement of CO.

c) Take digital picture of exterior of home if it appears not to fall within the EmPower

Program guidelines.

Leak inspection of gas pipe entering building for HP projects and applicable ER projects

where a fossil fueled clothes dryer or hot water heater was installed through the Program or a clean and tune was performed.

Appendix 7 Page 6

Interior Inspection

a) Place home under wintertime conditions (i.e. closing windows, doors, fireplace dampers, etc.).

b) Measure the ambient level of carbon monoxide throughout the living space. c) Perform a complete interior inspection of the home. Document any concerns about the

structure including signs of moisture, mold, existing damage, or issues that could affect your testing or future treatments including locations of all exhaust fans.

d) If this is a HP project only and the home is safe (ambient CO levels are less than 35

PPM) and a shell leakage test can be performed (the test will not adversely affect the home or occupants and the customer agrees) set up the blower door in a proper location. Do not perform test yet.

Basement or CAZ Inspection (For HP projects and ER projects where a fossil fueled clothes dryer or hot water heater was installed through the Program or a clean and tune was performed.)

a) Conduct a visual inspection of the basement area documenting (see Data Collection Form) age, type, condition, and fuel for any combustion appliances including venting and distribution systems then take the following steps with ALL COMBUSTION APPLIANCES OFF (turn gas DHW to “pilot”).

b) Measure ambient level of carbon monoxide in the CAZ (Combustion Appliance Zone) c) Perform gas leak detection test. d) Drill holes in flue pipes for draft measurements if applicable. e) Measure the Baseline pressure in the CAZ with reference to outside. f) Perform “worst case” depressurization test for the CAZ. g) All exhaust fans and clothes dryer(s) on. h) Bedroom doors closed (unless they have an exhaust fan). i) Test with basement door open and closed. j) Test with furnace blower on AND off. (check all door positions with blower on). k) Each house will be different and pressures must be checked at each step of the set up

process. l) Record “worst case” CAZ depressurization test results and keep house under those

conditions. Record the information for the heating systems and DHW including type, fuel, distribution, venting and condition.

Appendix 7 Page 7

Combustion Safety Tests (For HP projects and ER projects where a fossil fueled clothes dryer or hot water heater was installed through the Program or a clean and tune was performed.)

a) Keep the CAZ under “worst case” depressurization. b) Monitor the ambient level of CO throughout all combustion safety tests. c) Refer to BPI standards for action levels and procedures based on results of combustion

safety tests. d) Inspect the smallest BTU appliance first (usually the water heater). e) Turn the appliance on and evaluate spillage. f) Measure undiluted carbon monoxide levels of this appliance. For heating systems,

record combustion efficiency results (including net stack temperature, O2, and CO2) where applicable.

g) Measure the draft of flue gases for this appliance where applicable. h) Keep the first appliance operating and fire the next largest combustion appliance (usually

the heating system). i) Repeat spillage, draft, and CO tests for the next appliance. Double check the smaller

appliance at this time to ensure it is still drafting properly. j) Repeat procedure for all combustion appliances. k) Return the house to “natural” wintertime conditions. If combustion safety tests fail under

worst case, it may be necessary to repeat these tests under natural conditions (see BPI standards).

Blower Door Test & Diagnostics (For HP projects only.)

a) Keep the home under wintertime conditions and disable all combustion appliances from operating during the blower door test. Record inside and outside temperatures.

b) Conduct the blower door test and record measured CFM50. c) Verify that specific air sealing tasks identified and invoiced by contractor were

completed. Note air sealing opportunities that have not been addressed or documented.

Building Shell Inspection (For HP projects only.)

a) Perform a visual inspection of attic if accessible and note the following: existing insulation - material / thickness / condition / R-value / framing detail. Record the same information for all attic types (slopes, knee walls, knee wall floors, etc.), exterior walls, basements, crawl spaces or areas that need to be addressed for the thermal boundary.

b) Inspect the windows and doors noting glazing, type, condition and additional information

as needed.

Appendix 7 Page 8

c) Inspect heating distribution system noting condition, insulation, and (if ducts are present)

potential leakage in supply and return ductwork.

d) Verify air sealing of attic bypasses were prioritized and completed as appropriate.

Lighting

a) Evaluate interior and exterior high usage lighting in the home as indicated on the data collection form.

b) Record existing and proposed data for energy saving lighting retrofits.

Appliances

a) Inspect major electrical appliances (refrigerators, freezers and waterbeds) for potential energy saving replacements.

b) Record existing and proposed data for energy saving retrofits.

c) If household uses an electric hot water tank or electric dryer and natural gas is available,

verify appliance conversion was appropriately evaluated.

Data Collection & Building Report

Complete recording building information on data collection form including existing and proposed conditions

3.3 QA Data Collection and Forms

The following pages include forms used by the QA Contractor. The QA Telephone Survey form is used to conduct surveys of customers who had electric reduction measures. The Quality Assurance Field Inspection Data Collection Form is used by the field staff to collect the specific technical information as observed or measured on each project.

Appendix 7 Page 9

Quality Assurance Telephone Survey

Survey Date: _____ / _____ / _____ Conducted By: _______________________

EmPower ID: ______________________

Customer Name: ______________________ Phone No.: ___________________________

Street Address: ______________________ City/State/Zip: ___________________________

Good (morning or afternoon), this is (your name) calling from the EmPower New York program. Recently we agreed to send a certified professional to your home to complete an energy audit and educational segment to help you reduce your energy costs. Are you the person that was present during the audit? If yes, continue with next section. If no, ask: What is that person’s name? _______________________ Are they available now? Yes No If no, ask: What is the best time to reach (person’s name): AM PM Between hours of: __________ Please assist us by letting (person’s name) know that we will be calling (him or her) to conduct this survey. Thank you for the information and have a great day!

This brief survey assures us that all work has been completed properly. Is this a good time for you to help us by answering a few questions? If yes, continue with next section. If no, ask: What would be a good time to contact you? _________________ Thank you, we will call back then.

Let’s get started:

1) Do you recall the company name of the contractor who performed the work on your home? Yes No Company Name: ____________________________________

2) Did the contractor identify themselves and provide you with their contact information? Yes No

3) Was the contractor’s representative on time? Yes No If no, ask: Did they call to let you know? Yes No

EmPower New YorkSM

Appendix 7 Page 10

4) Did the contractor have a professional appearance and present themselves in a courteous and professional manner?

Yes No Note Comments: _______________________________________________

5) Approximately how long was the contractor present in your home? ____ Hrs. ____ Mins.

6) Did the contractor examine the condition of your refrigerator or freezer? Yes No

7) Did the contractor explain potential energy actions that you could take and provide you with an action plan to help you reduce your electric consumption? Yes No

8) What energy saving actions did you take yourself as a result of the contractor’s visit (not including measures provided by the contractor)? (Check all that apply.)

Set back DHW tank temperature Turn off computer Cold water washes Turn down thermostat Turn off TV Full load washes Use fan instead of air conditioner Unplug 2nd fridge/freezer Shower instead of bath Use microwave instead of toaster Unplug space heaters Full dishwasher/air dry Other: ______________________ None

Lighting:

9) Did the contractor install hardwired lighting fixtures? Yes No # Installed _____

If no and work scope indicates otherwise, our records indicate (#) hardwired lighting fixture(s) was/were installed. Note customer’s response ______________________________________

Was an extra bulb provided for each installed fixture? Yes No

10) Did the contractor replace a torchiere? Yes No Not sure what a torchiere is. If no and work scope indicates otherwise, our records indicate a torchiere was replaced. Note customer’s response ______________________________________________________

11) Energy Efficient Light Bulbs “CFL’s”: Did the contractor install any CFL’s? Yes No If yes, how many? ___________________

If no and work scope indicates otherwise, our records indicate (#) CFL light bulb(s) was/were replaced. Note customer’s response ______________________________________________ Has the customer received any CFL’s from other sources? Yes No

If yes, how many? _____ ____________ Source __________________________________ Since installation have any CFL’s been broken, lost, or given away? Yes No If yes, how many? ______ When? ________ How? ____ ________ Other __________ Since installation have any CFL’s stopped working? Yes No If yes, are you aware of voltage issues in home that might impact CLF life? Yes No Were any of the CFL’s installed on circuits that have dimmer switches? Yes No

Appliances:

12) Did the programs provide you with a new appliance? Yes No If yes, ask: What type of appliance did you receive? ____________________________

If no and work scope indicates otherwise, our records indicate a (type of appliance) was replaced. Note customer’s response ______________________________________________ If still no, skip to question #20.

13) Did the delivery people identify themselves and give you their contact information? Yes No

Appendix 7 Page 11

14) Did you receive appliance paperwork, user’s guide and warranty information? Yes No

15) Were adjustments made to your new appliance upon delivery to ensure proper operation? (Adjustments may include leveling or door swing on a refrigerator.) Yes No

16) Was the old appliance removed by the vendor at the time of delivery? Yes No

17) Was your home left in a clean condition? Yes No

18) Was there any damage to your home or appliance during the installation? Yes No

19) If refrigerator or freezer, would you please go to the appliance and read the make and model that was installed? Make: _______________ Model #: __________________

Overall Evaluation:

20) Overall, how would you rate your experience with the EmPower New York program?

Very Pleased Somewhat Pleased Somewhat Displeased Very Displeased

21) Is there anything in your opinion that we could have done better or differently? Yes No

Note Comments: _______________________________________________________________

______________________________________________________________________________

Note Other Customer Comments: __________________________________________________

_________________________________________________________________________________

_________________________________________________________________________________

_________________________________________________________________________________

That’s it! We appreciate your cooperation. Thank you for your time and for participating in the EmPower New York program.

Surveyor Notes: __________________________________________________________________

_________________________________________________________________________________

_________________________________________________________________________________

_________________________________________________________________________________

_________________________________________________________________________________

Appendix 7 Page 12

Quality Assurance Field Inspection Data Collection Form

Program Type: Electric Reduction Home Performance

Inspection Date: _____ / _____ / _____ QA Inspector: _______________________

Type of Inspection: Pre-inspection Post Inspection

Documentation Complete Yes No If no, describe _______________________________

Customer Name: ______________________ Phone No.: ____________________________

Street Address: ______________________ City/State/Zip: ____________________________

Contractor Name: ______________________ EmPower No.:____________________________

Customer Interview

Can the customer recall the name of the contractor? Yes No Unknown Did the contractor provide identification? Yes No Unknown Was the contractor on time? Yes No Unknown Was the contractor professional in appearance and manner? Yes No Unknown How long did the contractor spend doing the audit? ___ Hrs ___Mins Unknown Did the contractor discuss energy saving actions with the customer? Yes No Unknown Did the contractor provide the customer with an action plan? Yes No Unknown Did the contractor test the hot water temperature with a thermometer? Yes No Unknown Did the contractor adjust the water temperature? Yes No Unknown Did the contractor discuss thermostat settings with the customer? Yes No Unknown Beyond the measures provided to you by the contractor, what additional actions have your family taken to reduce your energy costs as a result of this program? (Check ones which customer volunteers to you.) Set back DHW tank temperature Turn off computer Cold water washes Turn down thermostat Turn off TV Full load washes Use fan instead of air conditioner Unplug 2nd fridge/freezer Shower instead of bath Use microwave instead of toaster Unplug space heaters Full dishwasher/air dry Other: ______________________ None

Electric Reduction

Lighting Hardwired lighting Yes No # Fixtures installed _____ Extra bulb provided Yes No Torchiere replacement Yes No Torchiere received Yes No CFL’s: Did the contractor provide any CFL’s? Yes No Unknown If yes, how many? ___________________

EmPower New YorkSM

Appendix 7 Page 13

Did the contractor install any CFL’s? Yes No Unknown If yes, how many? ___________________ Are CFL’s ENERGY STAR? Yes No Has the customer received any CFL’s from other sources? Yes No If yes, how many? ___________________ Source ___________________________________ Since installation have any CFL’s been broken, lost, or given away? Yes No If yes, how many? ______ When? _________ How? _____________ Other ___________ Since installation have any CFL’s stopped working? Yes No If yes, is customer aware of voltage issues in home that might impact CFL life? Yes No Appliances Refrigerator replacement Yes No Make _______________ Model _______________ Were old appliance(s) and packaging material removed? Yes No Freezer replacement Yes No Make _______________ Model _______________ Were old appliance(s) and packaging material removed? Yes No Clothes Dryer replacement Yes No Make _______________ Model _______________ Dryer vented properly? Yes No Were old appliance(s) and packaging material removed? Yes No

Did delivery people provide customer with contact information? Yes No Was warranty information provided to customer? Yes No Was there any damage to the home or appliance from the installation? Yes No

If yes, describe: ________________________________________________________________ Rate quality of installation Excellent Good Fair Poor

If rating is fair or poor, explain: _____________________________________________________

Complete following appliance section only if there is a separate appliance vendor: Appliance Overall Rating P5 P4 P3 F2 F1 F0 Appliance QA IN Issued Yes No Appliance Additional Notes: _________________________________________________________

_______________________________________________________________________________ Waterbeds Did the customer have a waterbed at the time of the audit? Yes No Was the waterbed replaced? Yes No If waterbed replaced, were the old mattress and heater removed by the installer? Yes No Rate quality of installation (if applicable) Excellent Good Fair Poor


Other Gas Leak(s) Yes No Location(s): ____________________________________________ Ambient CO ________ # CO Detector Installed _____ # Smoke Detector Installed _____ Programmable thermostat installed? Yes No

Home Performance

DHW Tank DHW replacement Yes No Make ___________ Model ___________ EF _______ DHW repair Yes No Was warranty information provided to customer? Yes No Was old DHW and packaging material removed? Yes No Power vent? Yes No Drip leg installed on PRV? Yes No

Appendix 7 Page 14

Rate quality of installation Excellent Good Fair Poor

If rating is fair or poor, explain: _____________________________________________________ Current temperature: ______o Tank Wrap: Wrapped by contractor Previously wrapped Should not be wrapped Needs to be wrapped Pipe Wrap: Wrapped by contractor Previously wrapped Should not be wrapped Needs to be wrapped Hot _____’ Cold _____’ Heating System Heating System replacement Yes No

Make __________________ Model __________________ BTU Input______________ Heating System repair Yes No Was warranty information provided to customer? Yes No Was old heating system and packaging material removed? Yes No Rate quality of installation Excellent Good Fair Poor


Visual Inspection Check all areas which have been visually inspected: Exterior walls Interior walls Thermal performance Venting system Low-flow showerheads Yes No Aerators Yes No Biological issues Yes No

Combustion Appliances Combustion Efficiency sticker on unit Yes No Outside Temp. _____o Inside Temp. _____o Furnace/Boiler: Efficiency ____% Net stack temp. ____o Vent CO ____ppm Draft _____Pa

O2 _____ CO2 _____ ∆T (Furnace) _____ Smoke (Oil) _____ DHW Tank: Draft ____Pa Vent CO _____ppm Smoke (Oil) _____ Worst Case Pass Fail Pascals ________ Oven: Vent CO ____ppm Blower Door _________CFM @ 50 Pa Contractor’s Blower Door _______CFM @ 50 Pa

Air Sealing Documented Completed per Contract Appropriate Material Location __________________ Yes No Yes No Yes No

Location __________________ Yes No Yes No Yes No

Insulation Pre-existing Pre-existing Installed Installed Total Total Location Type Inches Type Inches Inches R-Value Meets Contract

_____________ _________ _________ _________ _________ _________ _________ Yes No

_____________ _________ _________ _________ _________ _________ _________ Yes No

_____________ _________ _________ _________ _________ _________ _________ Yes No

_____________ _________ _________ _________ _________ _________ _________ Yes No

_____________ _________ _________ _________ _________ _________ _________ Yes No

_____________ _________ _________ _________ _________ _________ _________ Yes No

Contractor dimensions confirmed? Yes No

Appendix 7 Page 15

Insulation Missed Opportunities Location Type Existing Amount Recommendation

_____________ _________ _____________ _____________________________________

_____________ _________ _____________ _____________________________________

_____________ _________ _____________ _____________________________________

Other Measures (Identify): _________________________________________________________

Inspection Evaluation & Summary

Quality of Workmanship & Missed Opportunities:

_________________________________________________________________________________

_________________________________________________________________________________

_________________________________________________________________________________

Customer Comments:

_________________________________________________________________________________

_________________________________________________________________________________

_________________________________________________________________________________

Work Needed to Comply with Work Scope, BPI and/or Program Standards:

_________________________________________________________________________________

_________________________________________________________________________________

_________________________________________________________________________________

Attach Drawing(s) and Picture(s) of Project

Project Rating

Pass Fail Reason for Failure

Compliance with Work Scope __________________________________

Compliance with BPI Standards __________________________________

Quality of Installations __________________________________

Installed Measures Match Contract __________________________________

Health & Safety Standards __________________________________

Overall Rating P5 P4 P3 F2 F1 F0

QA IN Issued Yes No Inspector’s Signature: ______________________________________ Date: _________________

Appendix 7 Page 16

4.0 FIELD INSPECTION DOCUMENTATION

This is a summary of the Quality Assurance (QA) field inspection scoring procedure for the NYSERDA EmPower New YorkSM Program. Post-completion Inspection: Post-completion inspections occur after the job is completed (without the contractor present). For post-completion inspections, results are scored into the following seven subcategories:

• Passes All BPI & Program Standards – P5 (5 Points)

• Passes All BPI Health & Safety Requirements but other minor deficiencies were observed – No on-site correction required – P4 (4 Points)

• Minor deficiency – On-site correction required - P3 (3 Points)

• Major deficiency – On-site correction required – F2 (2 Points)

• Priority Response Needed – F1 (1 Point)

• Urgent Priority Response Needed – F1 (1 Point)

• Serious Breach of Program Policies – F0 (No Points) - Administrative Intervention Required

A Quality Assurance Inspection Notification (QAIN) will be issued to the Contractor for P3 – F0 scores by the Program Implementer. The contractor must resolve the deficiency and return the signed Inspection Notification to the Program Implementer within two weeks of receipt.

Appendix 7 Page 17

Subcategory detail:

P5 - Passes all BPI and Program Standards. QA field inspector may have recommendations regarding changes in procedures. Inspector observations are e-mailed to the Program Implementer. Program Implementer will share inspection results with contractor.

P4 - Passes All BPI Health & Safety Requirements but other minor deficiencies were

observed or reported. Minor deficiencies in workmanship or minor lapse in professional conduct resulting in customer dissatisfaction were reported. Inspector observations/customer feedback will be e-mailed to the Program Implementer for QC follow-up.

P3 - Minor deficiency not effecting energy savings – on-site correction required. The

contractor is issued a QA Inspection Notification by the Program Implementer. The notice includes instructions for making repairs and/or resolving program compliance issues. Conditions in this category include:

• Minor damage to home by contractor in need of repair or additional worksite

cleanup is required

o 1 or 2 loose, cracked or dented pieces of siding

o 1 or 2 scratches under 12 inches in length

o Materials left on site

o Poor clean up – including excess spray foam insulation

o Cracked window (no more than one)

o Other minor damage

• Measures installed but in need of minor repair(s)

• Non-compliance with BPI or Program standards P-3(other than health/safety related measures)

o Furnace filter slot covers missing

o DHW pressure relief valve drip leg missing or too short

o No combustion efficiency sticker. A combustion gas analysis is required on oil-fired and gas-fired furnaces and boilers, any time replacement or repair is not part of the intended work scope

o DHW heater insulation blanket does not meet BPI Standards

o Failing to conform to Program administrative procedures (missing paperwork, incomplete Certificate of Completion).

Appendix 7 Page 18

F2 - Major deficiency – on-site correction required. The contractor is issued a QA Inspection Notification by the Program Implementer. The notice includes instructions for making repairs and/or resolving Program compliance issues. Conditions in this category include:

• Non-compliance with BPI standards F-2

o Attic insulation added without effective air barrier installed. Attic insulation shall not be recommended or installed without first verifying the presence of an effective air barrier between the attic and living space or specifying appropriate attic air sealing as part of the work scope.

o Insulation installed in kneewalls or other exposed vertical areas must be

covered on the cold side with an air barrier such as plywood or housewrap to protect the insulation from wind-washing and free convection within the insulation. This measure is not necessary if rigid foam insulation is used.

o Blown insulation shall be installed at appropriate air pressure and

material quantity to ensure complete coverage and manufacturer’s recommended density to achieve the prescribed R-value without voids, gaps, or settling in enclosed cavities.

o Air sealing materials do not meet BPI standards.

o Attic access does not meet BPI standards. All attic access openings,

including doors, hatches, and pull-down stairs shall have a tightly fitting cover that is insulated to a minimum R-14.

o Bath Fan not vented.

o Exhaust duct not pitched properly and / or not fully insulated per BPI

standards. Ventilation exhaust ductwork must have a minimum rise of ¼” per foot of run, and when located outside the building shell, must be fully insulated to a minimum R-7.

• Measures installed in need of major repair(s)

• Installed equipment not as specified (includes rim joist insulation partially installed/airsealed but not complete)

• Combustion safety failures requiring attention as prescribed in the following BPI Combustion Safety Action Levels

CO Test Result*

And / Or

Spillage and Draft Test Results

Retrofit Action

26-100 ppm And Passes Recommend that the CO problem be fixed.

Appendix 7 Page 19

• Health and safety related problems that do not pose an immediate risk to the building occupants but were not addressed or documented. (Contractors must recommend that any non-metallic dryer vent be replaced. Gas dryers must have metallic vents.)

• Air leakage number at the time of the QA inspection exceeds contractor reported blower-door number by more than 20%

• Missed Opportunities – Missed energy reduction opportunities that should have been recommended for corrective action (excludes: (1) DHW pipe wrap if first foot of pipe cannot be safely insulated due to proximity to flue pipe, and (2) un-insulated domestic coil (tankless) lines on oil boilers)

• Major damage to home by contractor that is in need of further repair(s) or refinement

o More than 2 loose, cracked or dented pieces of siding

o More than 2 scratches under 12 inches in length

o Cracked windows (more than one)

o Other major damage

F1 - Priority Response Needed - on-site correction required. The contractor is issued a QA Inspection Notification by the Program Implementer. The notice includes instructions for making repairs and/or resolving program compliance issues. Conditions in this category include:

• Health and safety related problems that were not addressed or documented – as

prescribed in the BPI Minimum Health and Safety Requirements (Building Analyst)

• Indication no tests were performed or erroneous test data was provided, including health and safety testing

• Severe moisture issues

• Combustion safety failures requiring attention as prescribed in the following BPI Combustion Safety Action Levels

CO Test Result*

And / Or

Spillage and Draft Test

Results

Retrofit Action

26-100 ppm And Fails at worst case only

Recommend a service call for the appliance and/or repairs to the home to correct the problem.

Appendix 7 Page 20

F1 - Urgent Response Needed. The inspector is not to leave the house until the issue is addressed and conditions are safe. Conditions in this category include:

• Combustion safety failures requiring immediate attention as prescribed in the

following BPI Combustion Safety Action Levels

CO Test Result*

And / Or

Spillage and Draft Test

Results

Retrofit Action

100-400 ppm

Or Fails under natural conditions

Stop Work: Work may not proceed until the system is serviced and the problem is corrected.

> 400 ppm And Passes Stop Work: Work may not proceed until the system is serviced and the problem is corrected.

> 400 ppm And Fails under any condition

Emergency: Shut off fuel to the appliance and have the homeowner call for service immediately.

• Gas leaks

F0 - Serious Breach of Program Policies

• Unprofessional or unethical behavior.

o Measures included in the scope of work and invoiced for but not installed

o Misrepresentation of existing conditions

o Unauthorized customer sign-off on contractor paperwork

NYSERDA will review an F0 QA Inspection Notification to determine if contractor suspension or termination is appropriate.

The “Quality Assurance Inspection Notification” form below has been developed to provide written documentation to Contractors for corrective actions to be completed. The “Customer Statement” form below has been developed to provide written documentation of a customer statement to the Program Implementer. Customer statements may or may not be shared with the contractor and they do not require corrective action to be completed.

Appendix 7 Page 21

QUALITY ASSURANCE INSPECTION NOTIFICATION

Inspection Date: EmPower ID:

Inspector: Project Type:

Contractor: Phone No.: Fax No.: Email:

Customer Name: Address: Phone No.:

Based upon a quality assurance post-completion inspection, the following corrective actions are required in order to comply with Program standards: 1. 2. 3. DECLARATION OF COMPLETION I attest that the above listed work has been performed. Signature: Contractor Date I attest that the above listed work has been performed at my home to my satisfaction. Signature: Customer Date Please fax signed form to the Quality Control unit at Honeywell, fax #315-463-7393. Thank you. Independent third party inspections performed by Conservation Services Group, Albany, New York, telephone #866-277-9477. DOCV121310

EmPower New YorkSM

Appendix 7 Page 22

CUSTOMER STATEMENT (INFORMATION PURPOSES ONLY)

Inspection Date: EmPower ID:

Inspector: Project Type: Contractor: Phone No.: Fax No.: Email:

Customer Name: Address: Phone No.:

During the course of the quality assurance post-completion inspection the customer shared the following information:

EmPower New YorkSM

Appendix 7 Page 23

4.1 Submittal of Inspection Findings

In addition to completing forms and deficiency notifications, the QA Contractor provides documentation and reporting that includes:

• The identification of additional training needs is to be submitted to the Program Implementer for development of supplemental customized training plans.

• If at any time, the inspector identifies any immediate issues regarding technical compliance, the QA Contractor is to notify the Program Implementer who will promptly initiate follow-up procedures with the Contractor.

5.0 QA CONTRACTOR REPORTING

The QA Contractor’s database system will tabulate the results of QA inspections, QC follow-up processes, and summarize the results of Electric Reduction surveys. This will enable the QA Contractor to provide meaningful, actionable information that can be used to improve the efficiency and quality of program services.

5.1 Tracking of Deficiencies

The QA Contractor will track the QA inspection findings, QA Inspection Notifications, and resolution information; and follow-up with the Program Implementer to ensure the project is brought into program compliance. The Program Implementer will notify the QA Contractor of the date and nature of corrective actions. If no corrective action is taken, the Program Implementer will be notified.

5.2 Monthly Progress Reports

The QA Contractor will collect and assemble all data required to produce and submit to NYSERDA a monthly report, in a NYSERDA-approved format, which contains QA inspection summary information for all inspected projects. These reports will be transmitted electronically by the 15th of each month for the previous month. NYSERDA will distribute the monthly report to the Program Implementer and BPI as it deems appropriate.

EmPower New York Program Guidelines and Procedures Manual Appendix 8: Education Manual

Appendix 8 Page 1

Appendix 8: Education Manual

EmPower New YorkSM

In-Home Education Guide Updated 4/16/09

New York State Energy Research and Development Authority


Appendix 8 Page 2

EmPower New YorkSM In-Home Education Guide I. INTRODUCTION This guide was developed as a energy education guide for energy auditors. It includes:

• A step-by-step guide through the energy education process

• Tips on education techniques

• Energy-saving strategies

The EmPower New YorkSM mission is to help low-income families with high energy burdens manage their energy use and costs through energy efficiency education and services. The goal of In-home Education is assist the household in identifying three to five concrete actions that will reduce their energy use. Success is based on the actions that the household takes as a result of your interaction, NOT on the amount of information you provide. So it’s important that the education process be specific to each home--you will not do everything in this guide every time. As you become familiar with the concepts, you will learn to tailor the process to the household’s needs, and to your own style. In doing so, you will increase the effectiveness of our work by helping the household to make better choices in the ways that they use energy. This guide does not provide extensive technical training on Electric Reduction or Home Performance measures. Further information may be found in the EmPower New YorkSM Guidelines and Procedures Manual, the Building Performance Institute website and other reliable sources. Please consult with program staff for further assistance. NYSERDA also sponsors training sessions through a statewide network of Centers for Energy Efficiency and Building Science (CEEBS). These training centers provide opportunities for Contractor to develop their skills and prepare for BPI certifications. Further information is available at: www.bpi.org.


Appendix 8 Page 3

II. METHODOLOGY FOR IN-HOME EDUCATION Before you begin this process, consider seven important strategies for making this process more effective: 1. DEVELOP YOUR EXPERTISE There’s a lot of great information regarding energy saving tips available from lots of sources. Bone up on energy efficiency strategies, savings and issues. Be sure to have the appropriate tools for the job, and know how to use them. The better you prepare, the more effective you become—and your ideas will gain trust with the household member. If you don’t know an answer, don’t pretend that you do—just promise that you will find out and get back to them. Bear in mind too, that Health and Safety comes first in our recommendations. 2. “PARTNER” WITH THE HOUSEHOLD Remember that the overall goal is to work with the household to find ways to make energy more affordable. “Partner” with them in this process. If the household feels at ease and is involved in the problem-solving process, they are more likely to follow through. Your own friendly, respectful attitude will help immensely. Remember, too, that while you may have a greater understanding of the technical aspects of energy efficiency, the household has a greater understanding of their home. Partner with them in solving problems. If you disagree, explore the question in a mutually respectful way. Hone your communication skills. Avoid using technical terminology that tends to keep households at a distance or communicates “superiority”. Use straight-forward language. Review the technical terms that you typically use (such as “infiltration” or “50 pascals”) and substitute simpler terms that are listener-friendly and easier to understand. If you find yourself stumbling over your words, write a script for the concept that you are explaining, and practice it until the words come naturally. 2. TAILOR THE INSPECTION TO THE HOUSEHOLD’S NEEDS Conversations with the household can provide a great deal of useful information about their habits and needs. Review the household information available on CRIS before you enter the home, so that you begin with some understanding of the situation. Listen for their concerns. Think from their perspective, not yours. Be sure to ask them appropriate questions before you provide an answer. Always listen for cues that


Appendix 8 Page 4

something is on their mind that they want to talk about. Don’t waste time advocating for actions that the household clearly is not going to follow through on. One key strategy is to ask “open-ended” questions. Open-ended questions are those that require more than a yes-or-no answer. For example, instead of asking, “Is your house comfortable in the winter?” you might ask, “Tell me about how comfortable the rooms are in your house.” Open-ended questions lead to a discussion and signal interest in the household. 3. GIVE THE HOUSEHOLD CHOICES, NOT OBLIGATIONS. Rather than presenting the “right or wrong” ways of using energy, give the household alternatives that have real life consequences, such as money saved or increase comfort. This way the household can make informed choices that better suit their needs. Be careful to avoid making value judgments on any specific choices the household makes. For example, instead of asking the household member, “would you like me to install this CFL”, you might present the choice as follows: “If you continue to use your old inefficient light bulb, you will pay about $100 for 10,000 hours of use, and probably buy 9 more light bulbs. If we install this high efficiency light bulb, it will last about 10,000 hours, and you will save about $75 over the life of the CFL, which you can use for food or clothes for the kids.” 4. IDENTIFY INCENTIVES People need incentives to change behavior. Two principle incentives for change in energy usage behaviors are helping the family feel more comfortable in the home and lowering costs. Dollar savings provide stronger motivation than kilowatt or therm savings. Estimate a dollar savings whenever possible. Use the energy usage information provided to you, utility bills and your instrumented audit tools to help your accuracy. 5. PROVIDE REINFORCEMENT FOR DECISIONS MADE BY THE HOUSEHOLD If you find that the household is already taking some positive steps, applaud these actions. “I’m glad to hear that you turn down your thermostat at night—that really does help keep your bills down!” Encourage them to believe that they really can follow through on their actions. “All you have to do is switch your washing machine to cold water and you will save on your bill.” Avoid using the word “should”--it only produces guilty feelings. THINK MUTUAL SUPPORT. Don’t play “gotcha” with the household; it makes you both look bad.


Appendix 8 Page 5

6. INITIATE AND DEVELOP AN ACTION PLAN As stated above, the purpose of the education process to help households reduce energy use to a more affordable level. The “Action Plan” is a key to this process. It keeps the focus on concrete “do-able” actions, which will result in usage. It provides a written document that encourages commitment. And it is a simple, one-page list. The procedure for using the Action Plan is explained below.

Carry with you appropriate referral and emergency numbers. Taping them to your clipboard is a great idea. Be sure that you and the household member are clear which of you is going to make the referral.


Appendix 8 Page 6

III. PREPARING FOR THE VISIT 1. REVIEW HOUSEHOLD DATA BEFORE THE AUDIT Prior to your visit to the home become familiar with available household information. Be sure to read any notes provided by the household, or referral sources. Whenever possible, obtain energy usage information prior to the visit. If the data is not available beforehand, request that the household provide this information at the time of the audit. Study the patterns of energy use: does the electric use peak in the summer time? Is the natural gas use unusually high in the winter? Learning to read the patterns in the monthly usage can greatly enhance the decision-making process. Consult program staff if you need further training on this strategy. If the household members are tenants, determine whether a landlord agreement is in place. Certain measures, such as CFLs, may be installed without landlord permission; others require it. Refer to program guidelines for details, or consult program staff. 3. CONTACT THE HOUSEHOLD TO ARRANGE A VISIT. During the phone call: Confirm that at least one primary adult household member will be available, but

encourage others to participate as well. Emphasize that the visit will be fun and interesting. Review the address and check for directions. Ask them to think about questions or issues that they may have, and write down

any issues that they mention. Assure them that you will spend time answering their questions during the visit.

Be sure to tell the household about how long the visit will take and emphasize that you will need their attention for the whole time.

Be sure that they know the visit will include a tour of the home. Emphasize that there is no cost to them for the service. Keep in mind that

many sales people make calls like yours; so don’t be surprised if they are suspicious.

Find out if they have a halogen or incandescent torchiere. If so, and if you carry an inventory, you can bring it along for replacement.

Invite the household member to provide you with the refrigerator make and model numbers during the phone call. If it is provided, you may be able to evaluate replacement before the visit. However, if it is difficult for the household to find or read these numbers, hold off until the visit.

Reassure them that you will be bringing along identification, and suggest that they ask to see this identification when you arrive.

If the audit was scheduled more that a couple of days in advance, be sure to call the household the night before to confirm the arrangements.


Appendix 8 Page 7

IV. GETTING STARTED IN THE HOME

Carry with you appropriate referral and emergency numbers. Taping them to your clipboard is a great idea. Be sure that you and the household member are clear as to which of you is going to make the referral.

The first few minutes of the audit are crucial to setting the tone and establishing trust. Begin the visit by:

1. Display identification at the door, whether the household member asks for it or not.

2. Introduce yourself to all household members you encounter, and help the household member to be comfortable with your visit. The goal should be to begin to build trust, to create buy-in for the program and to establish a dialogue.

3. If refrigerator or freezer metering is to take place, ask if you can install the meter right away, and then do so.

4. Put a thermometer into the freezer and refrigerator compartments. They should stay in at least 10-15 minutes.

5. If there are distractions, such as a blaring TV, don’t fight them. Ask politely that the TV be turned off while you are there.

6. Ask the household if you can sit with them for a few minute and discuss the program.


Appendix 8 Page 8

V. THE INITIAL DISCUSSION

1. Give full focus to the household member.

2. Explain that the goal is “to help you to manage your energy use and costs.”

3. Describe the process that will occur during the visit, and the estimated time that it will take.

4. Reassure the household member that there will be no cost for the program (including the measures that you may install during the audit).

5. Initiate a discussion about the home by asking what actions the household is already taking. Reinforce their actions or clarify misconceptions.

Questioning can be an uncomfortable process! You may find it less threatening if you begin with small talk, and then some questions that the household can easily answer. Then, move on to “open-ended” questions that call for elaboration rather than just yes-or-no answers. For this initial discussion, you may keep the questions general; but if the household brings up a specific concern, explore this in more detail. In some cases you may want to get up and go to the location of the concern to continue the conversation.

6. If the household has questions about their energy bill, ask them to take out their most recent bill. Identify key features for them such as account number, usage dates, consumption and cost amount, and where to call with questions. Share with the household the results of your analysis of their usage.

A metaphor for purchasing energy: Buying energy is like buying groceries from a supermarket where the goods have no price stickers, and the bill comes at the end of the month. By using energy saving estimates you will be helping the household to put price tags on all of the goods.

7. Explain the concept of the Action Plan: that, in addition to the energy measures

provided through the program, you are asking them to participate in finding actions

The Teachable Moment: One helpful education strategy is to focus on a household’s concern immediately: if some issue is on their mind, you may want to stop what you are doing and focus on the issue raised. If the household member says that they are worried about a leak in the bathroom, for example, you might want to stop the interview and go right to the bathroom, take a look and begin to discuss solutions. By doing so, you signal interest in the household’s concerns and may remove a distraction from their mind during your further conversations.


Appendix 8 Page 9

that they can take to reduce their energy use. Invite the household member to participate in the walk-through.

8. Provide a clipboard, blank paper and a pen, and invite them to write down ideas.

The clipboard provides the household member with a tool for writing down possible actions without committing to them. It also helps them to feel competent and involved. As you tour the home, invite them to note actions in each area that may be good choices for them. NOTE: Be sure to look for clues that the household member may not be literate. If you suspect this to be the case, do not press the issue, and read information to them as appropriate.

9. If the household member is the homeowner, validate ownership by reviewing

the appropriate documents. Be sure to have an Owner Agreement form signed.

10. During the discussion, household members may express frustration with their utility

bill. Some families may express the belief that their high energy bills are due to faulty wiring or repairs completed on or near their home. In reality, high bills are very rarely due to such causes. If such concerns arise, it can be helpful to review the households energy use patterns with them: show them the breakdown of their energy use patterns that you’ve complete prior to the visit. If the need arises, list the appliances in use in their home, and estimate the use of each, using the Energy Wheel or other tools. In many cases you will find that you can account for the usage through these techniques.

UTILITY RESPONSIBILITY: People sometimes feel that their utility has been unfair to

them because the utility didn’t come into the home and solve a problem. “They just looked

at the meter and said that there was nothing that they could do!”

Most utility responsibilities really do stop at the meter. Some utilities are not allowed by

law to become involved in electrical repairs in the home as it puts them in competition with

private contractors. There are liability issues as well. Be careful to represent the utility

responsibilities correctly. Consult with your local utility for further information.


Appendix 8 Page 10

VI. THERMOSTAT INSPECTION

1. In New York State, the highest energy use is typically for home heating. The thermostat is an important place to begin the energy education.

2. Identify for the household the part of the bill that is related to space heating.

Breaking out the heating costs beforehand helps move the process along. If accurate usage is not available, work with the household to create a reasonable estimate.

3. Identify current temperatures and setbacks, and note these on the audit form.

Many people still believe that it is best to keep the thermostat at the same temperature all the time. This is incorrect. It takes less money to warm up a house in the morning than it is to keep it at a higher temperature setting all night long.

4. Explore potential additional savings with day or night setbacks. As a general rule, a household will save about 3% of their heating bill for every degree lower the thermostat is set for 24 hours, and 1% for every degree lower the thermostat is set for 8 hours. Using this data, propose setbacks and estimate savings:

If the household is keeping the home at a temperature greater than 68 degrees, propose an overall lower setting. Estimate the savings (number of degrees above 68 times 3%)

If the household is out of the house all day, propose a daytime setback (number of degrees below the new overall setting

If the household keeps the temperature higher at night, propose a nighttime setback (number of degrees

times 1%).

below the new overall setting

times 1%).

Using the household’s current energy bills and unit fuel costs, estimate the savings for these changes. Record this data on the audit form, and share it with the household. Caution: Seniors often require higher temperatures. Be careful to take health concerns into consideration before recommending setbacks.

5. Proceed to the thermostat and check its functionality: a. Put a thermometer on the wall to double check temperature.

Thermostat Inspection


Appendix 8 Page 11

b. Check the location. It should be:

• On an inside wall

• Not near a heat source such as a register, hot light or kitchen appliance

• Away from the sun.

6. Ask the household if they have any problems with the thermostat. Make notes and investigate as appropriate.

7. Consider installing a programmable thermostat. Review the functions of the

thermostat. DO NOT INSTALL A PROGRAMMABLE THERMOSTAT UNLESS: (1) YOU HAVE TAUGHT THE FAMILY HOW TO USE IT (2) THE FAMILY IS CLEARLY COMFORTABLE WITH THE CONTROLS AND (3) THE FAMILY INTENDS TO USE THE SETBACK FUNCTIONS. If you plan to install the thermostat at a later date, bring a practice model and make sure that the household is comfortable using it before you commit to installing it. Here’s one way to put to approach the subject:

“If you are comfortable programming a VCR, you will probably be comfortable with an energy saving thermostat. If you find VCR’s frustrating, you will probably want to stick with your old one.” CAUTION: If the household has a HEAT PUMP heating system, a special programmable thermostat is required. Some older heating systems operate on a “mili-volt” system that also requires a special thermostat. Consult with your technical staff if these issues arise.

If thermostat setbacks, replacements, repairs or relocations are potential measures, either put them down as program actions, or invite the household member to write them down as household energy actions.

Household actions related to the thermostat:

Set the thermostat no higher than 68 degrees when home and awake.

Turn down the thermostat at night while sleeping. Put extra blankets on the bed if needed.

Turn down the thermostat when out of the house for more than 4 hours.

Install a programmable setback thermostat.

Wear comfortable layers of clothes instead of turning up the thermostat.

Add rugs to areas with cold floors in order to increase comfort without turning up the thermostat.


Appendix 8 Page 12

Apply for Weatherization or other helpful programs, if not already participating. Reassure the household that there is not cost to them.


Appendix 8 Page 13

VII. HOT WATER TEST/ USAGE 1. Hot water temperature testing Before you go to the basement, now is a good time to test the hot water temperature. If the household decides to lower the temperature, it can be done while in the basement.

A. Invite the household member to the kitchen sink. Explain that hot water heating is often the second biggest energy user in New York State. If the hot water temperature is higher, lowering the hot water temperature to around 120 degrees can save money.

CAUTION: Hot water set at 140 or 160 degrees is not only wasteful, but can also cause serious burns to young children.

B. Use an accurate thermometer (NOT a temperature card) with a range from at

least 32 degrees to 180 degrees. C. Have a household member put a cup or glass under the kitchen faucet. Run the

water long enough for the water to become hot, and then, with the water running, put the thermometer in the glass. Note the temperature when it stabilizes.

D. Now ask the household member to adjust the water to the temperature at which

they use hot water for bathing. If the household member says that they like a “really hot shower” invite them to demonstrate by setting the temperature at the faucet. Now do the same test and note the difference.

• You will often find that “a really hot shower” is about 108 degrees! Even if the temperature is set at 120 degrees, there is cold water mixed in. You may point out to the household that if they never run out of hot water and never use the hot unmixed, this is a clue that they can save money by turning it down.

This is a good time to discuss the benefits of a water and energy saving showerhead.

2. Usage testing and measures

Examine hot water usage with the following tests and inspections. You may use household bill analysis or estimates to underscore the cost of a household’s hot water use. As you complete the following audit tasks, include the household member in the evaluation.

• Test the flow rate of the shower, using a one-gallon milk jug. Consult the program guidelines for guidance. Install a high-efficiency shower head if usage is greater than 3 gallons per minute, and the household is amenable to the installation.

Hot Water Test/Usage


Appendix 8 Page 14

• Discuss faucet aerators and install as appropriate.

• Check faucets for leaks. Hot water leak repairs may be an acceptable program measure. Use a “drip cup” to estimate losses from hot water leaks and document leak rate on audit paperwork.

Households energy actions related to water use:

Set water temperature to approximately 120 degrees.

Take shorter showers. If the kids are the culprits here, rewards for shorter showers can have an impact!

Rinse dishes in cold water in a pan, not under running water.

Repair leaky hot water faucets (if not a program measure). Repair to cold faucets can also help by reducing a household’s water bills.

Install high efficiency showerheads and aerators (if not program measures.)

Wrap electric hot water heaters in unconditioned spaces (if not a program measure).

Insulate 3 feet of input (“cold”) pipe leading into hot water heater, and 6 feet of output (“hot”) pipe (if not a program measure). Heat in the tank sometime siphons out of the tank into the input pipe as well as the cold pipe.


Appendix 8 Page 15

VIII. BASEMENT INSPECTION 1. Continue the house tour with a visit to the basement, beginning with the heating

system. If you are conducting a Home Performance audit, now is the time to inspect and test the heating system, examine the distribution system and foundation.

Households actions related to heating the home, found in the basement:

(In some situations, these actions may be appropriate program measures; in others, the household may choose to undertake them as energy actions.)

Check the furnace filter every month and change as needed. If the filter is dirty, you may replace it during the audit (if you have brought along the appropriate size). If the household will take responsibility for this action, show them how to replace the filter:

• Provide them with the correct size, and make sure that they write down the filter size for future reference.

• Point out the arrow that indicates filter installation direction.

• If the filter goes into a slot, encourage them to cover the slot with metal tape. If the slot is left open, air is often drawn from the basement rather than through the return ducts.

Close furnace duct to basement. Most often, unless the basement is a

conditioned space, these ducts can be closed. This will improve heating upstairs.

Adjust duct dampers. If household has expressed a concern about the distribution of heat to the various rooms (some too hot or too cold) in a house with a forced hot-air system, they may be able to adjust the balance by adjusting duct dampers. Not all systems have this feature so don’t be surprised if you don’t find it. Be sure to show the household member how to operate the dampers, rather than just doing it for them.

Have a clean-and-tune performed on burner. If they are using oil it should be

done every year; with natural gas, every two to four years. If it hasn’t been done in the last few years, it’s an important measure to consider.

CAUTION: If you smell or suspect a natural gas leak have the household contact the local utility immediately. Most utilities have a policy of quick response to reported natural gas leaks. Consult program guidelines for appropriate procedures for your program.

Basement Inspection


Appendix 8 Page 16

Seal gaps in ducts. This is best done with mastic or metal tape, not duct tape. Caution the household member to wipe the dust off before applying the tape or mastic; otherwise it won’t stick.

Eliminate electric heaters used to prevent freezing pipes. If you find that the

household is keeping an electric heater turned on in the basement to prevent pipes from freezing, there might be more low-cost options such as sealing foundation holes or broken windows that cause the freezing, or using heat tape.

2. Inspecting Water Heater:

• Examine the tank for leaks. If the water heater is leaking, there is likely to be big savings in replacing it.

• If appropriate, insulate the tank and wrap the hot water pipes.

• If you are conducting a Home Performance audit, you must test for back drafting.

• Explore the option of switching an electric water heater to natural gas, if appropriate

• If the household is on a time-of-use rate, explore the option of a timer.

Household actions related to the water heater:

Show the participating household how to turn down the water heater temperature, and have them do so if appropriate. You could easily do this yourself; however, it is much better for the household member to learn how to do this. It may help some household members overcome a “block” about touching their heating appliances, and if at a later date they find the need to adjust the temperature again, they can do so without having to call you back.

4. You may encounter the following appliances in the basement. Repair to these appliances may be acceptable program measures, if energy savings can be documented. Consult program staff for guidance. If such measures are not accepted by the program, such actions may be appropriate household actions. Sump pump: If the discharge hose is leaking, the pump may run continuously. In this situation, repairs to the discharge hose may be an acceptable program measure. (Replacement of failed sump pumps, however, is typically not an acceptable program measure. Well pump: If the pump is running continuously, a repair may lower the electric bill and prolong the life of the pump.

CAUTION: If the water heater is electric, make sure that the circuit breaker is off before opening the panels on the tank.


Appendix 8 Page 17

Dehumidifiers: These devices are high energy users. While they are sometimes necessary due to moisture problems in the home, their use can be eliminated or reduced by resolving the moisture problems in the home.

Household energy actions related to these appliances:

Repair the discharge hose on a sump pump.

Repair a well pump.

Explore ways to solve moisture problems that create the need for dehumidifiers, such as gutter repairs, bathroom vent use or repairs, or plastic over dirt in crawlspaces.


Appendix 8 Page 18

IX. LAUNDRY If the washer and dryer are in the basement, now is a good time to explore the options here. 1. Depending on energy costs, family size and program rules, replacement of an

electric clothes dryer with a natural gas model may be an appropriate measure. If this measure is under consideration, be sure to identify the number of loads of laundry per week, and determine amount of gas line modification required.

2. Check the dryer exhaust duct. Make sure that it vents outside and is not constrained

or clogged.

Household energy actions related to laundry:

Wash clothes in cold water: Cold water cleans clothes well, and saves money. Recommend that a liquid detergent is used.

Run the washer through a second “spin” cycle: A second spin cycle drives

more moisture out of the clothes and reduces dryer run time. Clean dryer lint filter after each use: This protects the dryer and reduces run

time. Use a clothes line outside in warm weather rather than running the dryer.

Clean dryer exhaust vent, replace vent, or vent dryer to the outside: If a

household member is capable, these may be appropriate actions for the household to undertake. If not, they may be completed though the program.

Wash and dry full loads. Do multiple loads—one load immediately after another—whenever possible

to take advantage of residual heat in the dryer.

Laundry


Appendix 8 Page 19

X: TOUR OF THE HOME: GENERAL HEATING AND COOLING Continue your tour of the home upstairs. As you conduct your energy audit, keep an eye out for energy actions related to heating and cooling.

Household energy actions related to heating:

Remove obstructions, such as furniture or piles of clothes, from heating registers and radiators. Air flow is important to efficient heating. In mobile homes, the vents are sometimes blocked with debris in the ducts below. Cleaning objects out can make a big difference in the air flow.

Make sure the fireplace damper is closed.

DO NOT use an oven as a heat source. As an auditor, look for alternatives—such as distribution repairs—that can eliminate this need.

Close off unused rooms in home. Be sure do advise household to close heat registers and keep the door shut.

Install switch and outlet gaskets on exterior walls. However, if the program will be installing wall insulation, this measure will not be necessary.

Household energy actions related to cooling:

Use fans instead of air conditioners.

Apply for Weatherization (if not already done) to insulate walls and/or attic. These measures can reduce cooling load as well as heating load!

Close drapes on sunny days in summer.

Set air conditioning thermostat no lower than 78 degrees in summer.

Keep windows and doors closed while an air conditioner is running.

Upstairs: General Heating and Cooling


Appendix 8 Page 20

XI: TOUR OF THE HOME: ELECTRIC SPACE HEATERS Investigate all electric space heater use. Because the heaters are often small in size, households may believe that they are inexpensive to use. In fact, electric space heaters can add significantly to a household energy bill. If you have completed an analysis of the household electric use, you may be able to identify the winter “spike” in usage created by the space heaters; share this information with the household. In some cases households resort to the use of electric space heaters because they are in debt to their fuel supplier, who may refuse to make a delivery. If you suspect this to be the case, be sure to counsel the household on the high cost of electric heat. Make sure that they are aware of assistance that may be available to them through HEAP and Emergency HEAP. If the electric space heaters will continue to be used, review safety considerations: are the heaters positioned an appropriate distance from drapes, bedding and other flammable materials? Check the power cords for fraying and splitting. If program measures such as insulation, air sealing or distribution repairs may have an impact on the electric space heater use, be sure that the high cost of electric space heat is taken into considerations when prioritizing measures. Look for alternatives that may keep an area warm without electric space heat.

Household energy actions related to electric space heater use:

Eliminate electric space heaters. Repairs or enhance the main heating system distribution system.

Add rugs or wear warmer clothes.

Upstairs: Electric Space Heaters


Appendix 8 Page 21

XII. TOUR OF THE HOME: WINDOWS AND DOORS

Household energy actions related to windows:

Make sure all windows and storms are closed tightly in the winter. Check a few while you are there, and show the household how best to close them up.

Repair broken windows. Use rope-caulk to seal cracks. This action is especially useful to renters.

Bring some along with you, and demonstrate its use. Moving furniture away from drafty windows.

Open south-facing drapes during the day.

Close all drapes at night to keep the heat in.

Remove or cover window air conditioners during the heating season.

Use Plastic over windows in winter: Plastic is as good as glass in reducing

heat loss.

Actually, the material doesn’t matter here—it is the additional surfaces that create the insulation. Even thin plastic over the inside of the windows is as good as thick glass in saving energy. Plastic on the inside is as effective as on the outside, and lasts longer.

Household energy actions related to doors

Door sweeps: A “draft dodger” at the bottom of the door can be helpful, but a permanent door sweep is more effective.

:

Door weatherstripping: Here too samples of quality materials can help.

A note on replacement windows: Replacement windows often have a longer payback than other common energy efficiency measures. Be sure to guide your clients toward the program measures that are most cost-effective. If a household is in need of new windows, programs such as Assisted Home Performance with ENERGY STAR can provide a comprehensive home assessment to help prioritize the improvements. Financing may be available.

Windows and Doors


Appendix 8 Page 22

XIII. TOUR OF THE HOME: APPLIANCES

As you tour the home, explore appliance use. While you follow program guidelines for energy measures related to appliances, identify the high use appliances in the

home, and look for household strategies for energy savings.

Household energy actions related to appliances:

Turn off the computer when not in use. There is a common misconception that turning the computer on and off will damage the hard drive or cause data loss. Households also find it convenient to leave a computer running due to the long startup process. However, leaving a computer turned on over long periods of time can be costly—even in sleep mode.

Operate dishwasher only when full, and use the “no-heat” or “air-dry”

settings. Using a dishwasher once a day rather than washing dishes in the sink multiple times can actually save energy. However, many dishwashers have a heater for drying the dishes. This is typically unnecessary; households can save money by letting the dishes air dry.

If the TV is on for background noise, use a radio instead. Keep in mind too that the new big-screen TV’s use about twice the energy of the older ones!

If the TV is running all night long, install an inexpensive timer to shut it off when everyone is asleep. (Newer TV’s often have a timer feature for this.)

Use a microwave instead of a stove-top or oven to heat food.

Keep the heated waterbed mattress covered. First offer to replace the heated mattress with a conventional one sized to fit the waterbed frame. If the household insists on keeping it, encourage them to keep it covered.

If a swimming pool pump is in use, put it on a timer and run fewer hours.

When replacing old appliances, choose an ENERGY STAR model. These use up to 50% less energy than comparable appliances.

Use power strips to turn off all electronics on a computer or home entertainment setup. Many of these appliances use electricity when plugged in but turned off. A power strip can eliminate this “phantom load”.

Appliances


Appendix 8 Page 23

Become familiar with the energy costs of appliances. Tools such as the Energy Wheel, energy usage worksheets used in EmPower and other data can be useful to quantify savings. Study this information.

Again, have the household write down energy actions they will consider.

Presenting Energy Savings: Putting the savings in terms of one year or 10 year savings can send a stronger message than daily or monthly savings. For example, you can say that on average a waterbed costs 53 cents a day (at $0.13 cents a kWh). Or instead you can suggest that ten years of using a waterbed can cost the household $1,950. Invite the household to consider all of the other household needs that they could spend this money on.


Appendix 8 Page 24

XIV. LIGHTING

1.

If the household has purchased or received CFLs, but has not installed them, be sure to do so during the audit.

2. When installing CFLs, choose good locations, and be sure to share your reasoning with the household. They may purchase additional bulbs in the future, so it helps to teach them how and where to install them:

Install the CFLs where the lights are most frequently used. CAUTION: Do not install the CFLs on circuits with dimmer switches, and

caution the household not to do so. If the household members are renters, remind them that the CFLs are for their

benefit, and encourage them to take them away to their next apartment. Some manufacturers have created CFLs that are very small but provide the

same luminescence of the larger ones. Keep a supply of these with you for use in small fixtures.

3. A HELPFUL FORMULA FOR ESTIMATING LIGHTING SAVINGS: In all lighting

change outs it is helpful to provide the household with an estimate of the savings created by the replacement. The formula for doing so goes like this: (WATTAGE OF OLD BULBS) - (WATTAGE OF NEW BULBS) x 10,000 hours (average life of high efficiency bulbs) x .001 (conversion of Watts to KWH) x (current cost per KWh for electricity excluding the Service Charge.) Since 10,000 (hours) X .001 (conversion to KWh) = 10, this formula can be simplified to: (Old Wattage) - (New Wattage) x (Utility Factor: utility KWh unit cost times 10) A quick way, then, to provide the household with an estimate of savings is to subtract the post-wattage from the pre-wattage and multiply it by the household’s Utility Factor. Below are Utility Factors developed for New York State. Source of utility KWh costs: NY Public Service Commission, Jan 2008 and Jun. 2008. Numbers based on average of the two periods. Keep in mind that these numbers are subject to change. Utility Factors (Utility Kwh cost times 10)Central Hudson: 1.2

:

Lighting


Appendix 8 Page 25

Con Ed: 2.2 NYSEG: 1.2 National Grid: 1.3 O&R: 1.9 RG&E: 0.9 For example: if a 75 Watt bulb is replaced by a 23 Watt bulb in a NYSEG household: (75-23) x 1.3 = $67.60 = savings over the life of the bulb.

Household energy actions related to lighting:

Turning off lights that are left on. Some households have been successful in getting their kids to turn off lights left on by a reward system, rather than nagging. “If I go in your room 3 times this month when you are out and the light is off, I will treat you to _______.” The household can fill in the blank.

Downsize lighting. Are there situations where there are more bulbs in use than

are needed? Can fewer bulbs provide sufficient light? Task lighting. This means look for places where a higher wattage overhead light

can be replaced by a lower wattage light, such as a desk lamp, closer to the task being done.

Motion sensors for outdoor lighting. These are inexpensive to buy, but may

require an electrician to do the installation. Install a night light if lights are left on all night. Install it for them if this is an

acceptable program measure. Calculating the savings with the above formula.

Discontinue the use of halogen torchieres. These lights are costly to use and have been known to cause fires. If your program allows for replacement with fluorescent models, do so for the household.


Appendix 8 Page 26

XV. REFRIGERATORS AND FREEZERS

1. If you are metering these appliances, it is important to let the meter run for as long

as possible. If so, it makes sense to leave these appliances for last. As you evaluate them, be sure to include the household in the discussion, and communicate clearly regarding the options under consideration:

a. Be sure to explain that appliances are replaced in EXCHANGE for the old appliances—the household must be willing to give up the old unit.

b. When evaluating these appliances, take note of their location. Are they directly in the path of a heating vent? Is the freezer kept on a hot sun porch? Moving these appliances may increase their efficiency. On the other hand, if a fridge or freezer is kept in an unconditioned area, such as a garage, the energy use is likely to be very low; the unit should not be considered for replacement.

c. Be sure to measure the space available and ensure that the proposed model will fit before recommending an installation.

d. Discuss the proposed model with the household and make sure that they agree to the size to be installed.

Household energy actions related to refrigerators and freezers:

Unplugging a second refrigerator or freezer: This is a simple, no cost option, and should be encouraged prior to offering an exchange. If the household uses the second appliance during a certain time of the year (for example, immediately after Thanksgiving) suggest that they unplug the appliance for part of the year, and use it only when they need it.

Adjust freezer temperatures: Check the thermometer that you placed in the

freezer: if the temperature is set below zero, adjust it upward to 0 degrees Fahrenheit or slightly higher. (The refrigerator setting should be between 35 and 38 degrees.)

Turn off anti-sweat switch: Some refrigerators have a small heater to reduce

humidity on the front surface. In New York State this is often unnecessary. Show the household how to turn this switch off.

Clean dirty coils: If the cooling coils are dirty, the household may benefit from

cleaning them—especially if they have pets that shed hair. Encourage the household to clean them while you are there, and to check and clean them periodically.

Keep freezer full (plastic milk jugs full of water).

Refrigerators And Freezers


Appendix 8 Page 27

XVI. ENERGY EDUCATION WRAP UP

1. Review with the household member the measures that you together have identified

in the home as potential energy savers. Reinforce the concept of focusing on the big savers.

2. Review the original list of household concerns and questions, and any issues raised

during the audit. Make sure that they have all been dealt with, and ask if the household member has any other questions.

3. Invite them to choose 3 to 5 actions from the notes on their clipboard or from the

Action Plan that will help them. Invite them to check off or write these actions on their Plan. NOTE: The household member should write down the actions, not the auditor.

4. Be supportive of their choices. Identify and write down the consequences of their

actions. Be as specific as you can. 5. Explain what follow-through actions you will take through your program. Do not

promise any measures—work through the audit and consult with program staff as needed first. If you have made any promises to follow-up with information, etc., be sure to do so.

6. Be sure to leave the household with your contact information and any appropriate

referral information. 7. Thank the household for their time and support the good work done today by all of

you! Now’s also a good time to pitch for the environmental values of what you are doing. For example: “If everyone in the country installs one high-efficiency light bulb it will eliminate the need for one new power plant.”

8. Make sure that all of your audit paperwork is completed. Check to make sure that all

appliances and breakers are back on and that you have all of your tools and thermometers before you go!

9. After you leave, spend a few minutes reflecting on the process. What worked? What

didn’t work? If there were concepts you had difficulty understanding make a note to learn more about the issue. Discuss any concerns with program staff—they are there to help.

ENERGY EDUCATION IS LIKE OTHER PROFESSIONS: AN ONGOING ACTIVE DEVELOPING SKILL. FOR MANY OF US IT’S ALSO FUN AND INTERESTING. START BY BUILDING A STRONG KNOWLEDGE BASE AND THEN ADDING TO YOUR ABILITIES AND SKILLS AS YOU GO ALONG. HAVE FUN!


Appendix 8 Page 28

Index

Introduction.…………………………………………………………………………. 2 Methodology for In-Home Education……………………………………………... 3 Preparing for the Visit………………………………………………………………. 6 Getting Started in the Home………………………………………………………. 7 The Initial Discussion………………………………………………………………. 8 Thermostat Inspection……………………………………………………………… 10 Hot Water Test/ Usage…………………………………………………………….. 13 Basement Inspection………………………………………………………………. 15 Laundry……………………………………………………………………………… 18 Tour of the Home: General Heating & Cooling…………………………………. 19 Tour of the Home: Electric Space Heaters …………………………………….. 20 Tour of the Home: Windows and Doors…………………………………………. 21 Tour of the Home: Appliances……………………………………………………. 22 Lighting…………………………………………………………………………….... 24 Refrigerators & Freezers………………………………………………………….. 26 Energy Education Wrap Up………………………………………………………. 27


Appendix 9: Tool List

EmPower Guidelines and Procedures ManualEmPower In-Home Education GuideRefrigerator Replacement Multi-vendor Pricing

CFL Lights (ENERGY STAR Rated)LED Night LightTourchier Standing Lamp (ENERGY STAR Rated)Water Tank Wrap3/4" Polypropylene Tape or Bailing WireWater Pipe InsulationPressure Relief DownspoutsGrip Ties or Electrical TapeLow Flow Shower HeadsLow Flow Kitchen Faucet AeratorsLow Flow Bathroom Faucet AeratorsCarbon Monoxide DetectorSmoke DetectorsDigital Thermostat

kWh MetersExtension Cord3 to 2 prong electric adapterMeasuring TapeWater ThermometerWater Usage GaugeStep LadderUtility KnifePersonal Protective EquipmentFlash lightChannel LockTeflon TapeTin TapeScrew DriversDrillDigital MonometerCarbon Monoxide DetectorGas Leak DetectorSmoke Stick or MatchesSmall MirrorWire Cutters/StrippersProbe (plastic knitting needle)Spackle or Approved 1" PlugsOutlet GasketsDigital CameraSteno Pad or Legal PadClip BoardCalculatorBootiesPens/PencilsRefrigerator ThermometerCombustion AnalyzerSoap SolutionLong hoseCurved ProbeFurnace Tags

Gas Leak DetectionFor CAZ limit testingFor getting inside the tabulator of a gas DHW

At least 2, one for you and one for the customer

Cover your feet!

Manuals NOTES

EmPower New York - On-site Equipment Check List

Documentation Purposes

Safety Gloves, Face Masks, Goggles, Heat Resistant Gloves (for flue testing), etc., per BPI Standards

Gallon per Minute (GPM) test for faucets (one gallon jug common)

Must Comply with UL-2034, employ an electro-chemical sensor, be powered by a lithium battery and Must be powered by a lithium battery and conform to all local codesHave at least 1 to install and 1 for demo purposes. Must be ENERGY STAR Labeled, with battery back-

At least 3, 2 for appliances and 1 for demonstration purposes

with Pictures If Available

Spare Batteries

Tools NOTES

1 install allowed per homeContractor may install or have EmPower order. Best to have 1 or 2 on hand.Electric DHW ONLY - R6 MinimumFor Tank Wrap Install

High Efficiency

Spare BatteriesSpare Batteries

High Efficiency

At least 2 for Refrigerator MonitoringAt least 2

Repair any wall inspection sites

Spillage Testing

for Wall Insulation Inspection

Phillips/Flat headPhillips/Flat head and 15/16" spade bit for drill test holes

Faucet Aerators and Showerhead Installs

1.7 to 2.5 Gal per Minute Flow Rate

9ft allowed per unit. (3/4" and 1/2" most common)Heath & Safety ConcernFor Water Pipe Insulation

Installs NOTESAt least enough for all audits of varying usage/output