employee value proposition
DESCRIPTION
Discussion about Employee Value Proposition strategies that the Building Services Authority and possibly your organisation have used to manage the attraction and retention of staff.TRANSCRIPT
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Tony WigginsA/Program Manager Performance
People and Culture Strategic ServicesQueensland Health
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7 April 2011
Good Employee Proposition: The Key to Attraction and
Retention
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My Contribution Today
…. discuss Employee Value Proposition strategies that the Building Services Authority and possibly your organisation have used to manage the attraction and retention of staff.
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... describes what an organisation stands for, what it requires and offers as an employer
has a magnetic effect protecting your business from skills shortagesensures continued growth
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Employee Value Proposition
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BSA Profile
Statutory authority established 1992Purpose
• building standards, equity and confidence • remedies for defective work• support, education and advice for home owners, builders
and building industry Funded by builder licensee fees
Head office - West End + 8 regional offices (+1)370 employeesStaff - building construction, insurance and legal
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Restraining Forcesbefore 2001
• Funding problems• No business
direction• Inadequately skilled
staff • Reactive • No quality service
and customer value• Externally driven
Driving Forcesafter 2001
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The Approach
“Our goal is to strengthen our position as a people-oriented employer where staff are developed, valued and involved. BSA operates in an environment where our people are our greatest asset, so we are serious about providing a positive, motivating and challenging work environment and creating the talent for the future.”Ian Jennings – General Manager
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Attraction and Retention - BSA style
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VALUES BASED CULTURE
LEARNING AND
DEVELOPMENT
WORK/LIFE/FAMILY BALANCE
EDUCATIONAL ASSISTANCE
DEFINED CAREER PATHS
FUN ENVIRONMENT
REWARD AND RECOGNITION
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What does it mean to work at BSA?
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“everyone is a leader here”
“morning teas, room to advance, challenging”
“the caring attitude of the team”
“I love Jenno’s vision for 2011”
“being able to make a difference”
“it’s a people place”
“working for a respected organisation”
“sense of belonging to a family”
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Our Success
National RecognitionHuman Resource Magazine Awards
• Best Learning + Development Strategy 2004 + 2005• Best HR Champion (CEO) 2005• Best Change Management Strategy (Finalist) 2005
OrganisationalLeadership PipelinePerformance management cultureLifelong learning cultureHR Team - business partner
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Values Based Culture
Values affect every thought we have, every decision wemake and every action we take.
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BSA Employment Proposition
I
C
A
R
E
Innovative
Collaborative and consultative
Accountable
Respect and trust
Energy and fun
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Learning and Development (classroom)
• Silent driver - behavioural change
• 3 learning areas
• Behavioural + attitudinal change
• Transfer of learning / ROI model
• Partnerships
BSA Employment Proposition
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Learning and Development (outdoors)• Transferring classroom learning to the outdoors • Activities - build shared values and behaviours• Broke down silos between teams• T1, T2 and T3 Challenges
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BSA Employment Proposition
Great Keppel Island Mt GloriousMt Coolum
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Educational Assistance
• Financial and leave assistance - professional qualifications
• Based on relevancy to BSA and the skills and knowledge to be acquired
• Assisting staff to be part of and contribute to success management or operation of BSA
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BSA Employment Proposition
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Rewards + Recognition
Australia Day Awards - exceptional performance
Business Improvement Council Awards - “thinking outside of the box”
Breakfasts/lunch/dinners - recognising rising stars
Letters of appreciation - thank you for a job well-done
Years of service awards - commitment to the organisation
Newsletters/emails
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BSA Employment Proposition
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Work/Life/Family Balance
Corporate Health
Leave Entitlements
Flexible Work Arrangements
Pregnancy, Parenting + Family
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BSA Employment Proposition
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Fun Environment
“employees who laugh together stay together”
serious about having fun at work
fun makes difficult situations less stressful
our General Manager set the tone
“fuzzier” benefits - key to our success
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BSA Employment Proposition
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Sourcing - Cultural Fit
Involve Everyone
Onboarding
Leadership and Culture
Recognition andRewards
Source: BCG Creating People Advantage 2008
HR strategic partners in business
Interesting and Fun
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Good employment proposition• relatively new territory• new way to compete and differentiate
‘Must have’ rather than ‘nice to have’
People - key driver for performance
Cannot afford to get it wrong.
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Looking Forward
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Tony WigginsA/Program Manager Performance
People and Culture Strategic ServicesQueensland Health
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7 April 2011
Thank you!