Employee Survey ResultsEmployee Survey Results

20082008

2008 Employee Survey2008 Employee Survey Employees were asked to respond to a Employees were asked to respond to a

survey of questions covering several survey of questions covering several themes:themes:

Day-To-Day Job DutiesDay-To-Day Job Duties Supervision and Co-WorkersSupervision and Co-Workers Leadership/ManagementLeadership/Management Policies and PracticesPolicies and Practices Working Conditions and BenefitsWorking Conditions and Benefits

67 out of approximately 135 employees, or 67 out of approximately 135 employees, or (50%), completed and returned a survey or (50%), completed and returned a survey or completed the survey online a (10%) completed the survey online a (10%) decrease over 2007.decrease over 2007.

On the Employee Survey their was a scale On the Employee Survey their was a scale from one being the lowest to six being the from one being the lowest to six being the highest. highest.

Success and ChallengesSuccess and Challenges

A comparison of the 2008 CDS employee A comparison of the 2008 CDS employee survey results was compared to the 2008 survey results was compared to the 2008 national employee surveys. The average national employee surveys. The average score for CDS was higher than the score for CDS was higher than the national score for all 5 areas.national score for all 5 areas.

SuccessSuccessThree highest average ratingsThree highest average ratings

I have the opportunity to talk with my I have the opportunity to talk with my supervisor on a weekly or as needed supervisor on a weekly or as needed basis.basis.

My supervisor is a competent manager.My supervisor is a competent manager. My supervisor’s technical competence is My supervisor’s technical competence is

appropriate.appropriate.

ChallengesChallengesThree lowest average ratings.Three lowest average ratings.

My pay is appropriate for my skill level and My pay is appropriate for my skill level and education.education.

I am satisfied with my pay compared with I am satisfied with my pay compared with the pay for similar jobs in other the pay for similar jobs in other organizations.organizations.

The medical insurance plan is satisfactory.The medical insurance plan is satisfactory.

Day-To-Day Job DutiesDay-To-Day Job DutiesSuccess –Average score 4.42Success –Average score 4.42

The overall training and education I The overall training and education I receive is relevant to my job and receive is relevant to my job and needs. 4.92needs. 4.92

My workload is manageable. 4.89My workload is manageable. 4.89

My abilities and skills are fully My abilities and skills are fully utilized. 4.83utilized. 4.83

Day-To-Day Job DutiesDay-To-Day Job DutiesChallengesChallenges

My pay is appropriate for my skill level and My pay is appropriate for my skill level and education. 3.32education. 3.32

I am satisfied with my pay compared with I am satisfied with my pay compared with the pay for similar jobs in other the pay for similar jobs in other organizations. 3.57organizations. 3.57

I am given opportunities for advancement I am given opportunities for advancement and professional growth. 3.76and professional growth. 3.76

Supervision and Co-Workers Success Supervision and Co-Workers Success – Average score 4.88– Average score 4.88

My supervisor is a competent manager. 5.37My supervisor is a competent manager. 5.37

My supervisor’s technical competence is My supervisor’s technical competence is appropriate. 5.3appropriate. 5.3

My supervisor has awareness and My supervisor has awareness and understanding of problems within the understanding of problems within the workplace. 5.06 workplace. 5.06

Supervision and Co-Workers Supervision and Co-Workers ChallengesChallenges

The general morale of my co-workers is The general morale of my co-workers is good. 4.44good. 4.44

My co-workers are technically My co-workers are technically competent. 4.57competent. 4.57

My supervisor advocates for me with My supervisor advocates for me with upper management personnel. 4.69upper management personnel. 4.69

Leadership/ManagementLeadership/ManagementSuccess – average score 4.78Success – average score 4.78

The organization’s goals and objectives are The organization’s goals and objectives are clearly stated and communicated to all clearly stated and communicated to all employees.employees.

The organization is managed in a manner that The organization is managed in a manner that results in optimal outcomes for clients.results in optimal outcomes for clients.

The organization’s leadership and The organization’s leadership and management openly encourages feedback management openly encourages feedback and input.and input.

Leadership/Management Leadership/Management ChallengesChallenges

There are adequate opportunities for my input There are adequate opportunities for my input in the organization’s planning process. 4.45in the organization’s planning process. 4.45

I am satisfied with the manner in which I am satisfied with the manner in which leadership communicated policy, procedures leadership communicated policy, procedures and directives to employees. 4.70and directives to employees. 4.70

The organization treats all employees equally, The organization treats all employees equally, fairly, consistently and with respect. 4.73fairly, consistently and with respect. 4.73

Policies and PracticesPolicies and PracticesSuccess – average score 4.73Success – average score 4.73

I have the opportunity to talk with my I have the opportunity to talk with my supervisor on a weekly or as needed basis. supervisor on a weekly or as needed basis. 5.395.39

I receive adequate information on agency I receive adequate information on agency policies during orientation from Human policies during orientation from Human Resources. 5.24Resources. 5.24

I am satisfied with the promotion policies I am satisfied with the promotion policies and practices of the organization. 5.06and practices of the organization. 5.06

Policies and Practices ChallengesPolicies and Practices Challenges

I am satisfied with the salary review I am satisfied with the salary review policies and practices of the policies and practices of the organization. 3.9organization. 3.9

I am satisfied with the overtime policies I am satisfied with the overtime policies and practices. 4.22and practices. 4.22

I receive adequate information on I receive adequate information on promotional opportunities form my promotional opportunities form my supervisor. 4.38supervisor. 4.38

Working Conditions and Benefits Working Conditions and Benefits Success- average score 4.41Success- average score 4.41

The physical working conditions The physical working conditions were adequate. 5.11were adequate. 5.11

I am satisfied with the organization I am satisfied with the organization as a place of work. 4.92as a place of work. 4.92

The sick leave policy is satisfactory. The sick leave policy is satisfactory. 4.904.90

Working Conditions and Benefits Working Conditions and Benefits ChallengesChallenges

The medical insurance plan is The medical insurance plan is satisfactory. 3.6satisfactory. 3.6

I am satisfied with the opportunities for I am satisfied with the opportunities for promotion. 3.73promotion. 3.73

The dental insurance plan is The dental insurance plan is satisfactory. 3.94satisfactory. 3.94

An orientation for new employees An orientation for new employees needs to be done to show them how to needs to be done to show them how to take care of daily tasks, i.e. ordering take care of daily tasks, i.e. ordering supplies, submitting time sheets, filling supplies, submitting time sheets, filling out certain forms (especially tracking out certain forms (especially tracking forms) etc.forms) etc.

Comments

CommentsComments My one major concern with this organization is the My one major concern with this organization is the

lack of annual salary increases. A minimum of a lack of annual salary increases. A minimum of a 3% cost of living adjustment should be worked into 3% cost of living adjustment should be worked into the budget every year. That way, when we have a the budget every year. That way, when we have a tough year like this one, there is more of a chance tough year like this one, there is more of a chance to keep that rather than not allow for anything to keep that rather than not allow for anything when budgeting so that when you have a year like when budgeting so that when you have a year like this one, you have no hope of adding it in. Also, if this one, you have no hope of adding it in. Also, if employees were rewarded better during the good employees were rewarded better during the good years they would be a lot more flexible in years years they would be a lot more flexible in years like this when they are told, "Sorry, we have like this when they are told, "Sorry, we have nothing for you this year. We can't afford it." That nothing for you this year. We can't afford it." That gets old a lot more quickly when you haven't gets old a lot more quickly when you haven't gotten a raise in 3 or 4 years (even when times gotten a raise in 3 or 4 years (even when times were good).were good).

CommentsComments I feel satisfied with the people I work with, I feel satisfied with the people I work with,

my supervisor, and the work that we do. my supervisor, and the work that we do. I would also like opportunity to increase I would also like opportunity to increase

my salary and have better benefits like my salary and have better benefits like retirement and medical coverage.retirement and medical coverage.

Feel that we should have more Feel that we should have more opportunities to advance in the opportunities to advance in the organization and should get raises or organization and should get raises or bonuses at least once a year.bonuses at least once a year.

CommentsComments

Health insurance is very expensive, a Health insurance is very expensive, a lot of out pocket expense. lot of out pocket expense.

Paid maternity/paternity leave is Paid maternity/paternity leave is something that would be beneficial and something that would be beneficial and help morale. help morale.

Lack of salary increases is something Lack of salary increases is something that motivates me to look elsewhere to that motivates me to look elsewhere to work.work.

Stakeholder Survey Summary 2008Stakeholder Survey Summary 2008

66 surveys were sent out to Stakeholders66 surveys were sent out to Stakeholders

20 surveys were returned.20 surveys were returned.

No survey respondents checked the No survey respondents checked the Disagree or Strongly Disagree column for Disagree or Strongly Disagree column for any response on the 11 questions asked.any response on the 11 questions asked.

StrengthsStrengths

The three highest average rating:The three highest average rating:

Working RelationshipsWorking Relationships AccessibleAccessible Competent and Professional StaffCompetent and Professional Staff

Working RelationshipWorking Relationship

90 % Strongly Agreed and 10% Agreed 90 % Strongly Agreed and 10% Agreed that CDS has a good working relationship that CDS has a good working relationship with their organization.with their organization.

AccessibleAccessible

75% Strongly Agree and 25% Agree that 75% Strongly Agree and 25% Agree that CDS has staff who are accessible to their CDS has staff who are accessible to their organization.organization.

Competent and ProfessionalCompetent and Professional

75% Strongly Agree, 15% Agree, 10% 75% Strongly Agree, 15% Agree, 10% offered No Opinion that CDS has offered No Opinion that CDS has competent and professional staff. competent and professional staff.

Areas for ImprovementAreas for Improvement

The four lowest average rating:The four lowest average rating: Arranging or referring to community Arranging or referring to community

services.services. Direct service staff has a strong Direct service staff has a strong

partnership with our organizationspartnership with our organizations Shares pertinent participant related Shares pertinent participant related

information, as appropriate.information, as appropriate. Provides timely information to assist our Provides timely information to assist our

work.work.

Arranging or Referring to Arranging or Referring to Community ServicesCommunity Services

45% Strongly Agree, 25% Agree, 15% 45% Strongly Agree, 25% Agree, 15% offered No Opinion that CDS does a good offered No Opinion that CDS does a good job of arranging or referring to community job of arranging or referring to community services.services.

Strong Partnership at the Direct Strong Partnership at the Direct Service LevelService Level

50% Strongly Agree, 35% Agree, the 50% Strongly Agree, 35% Agree, the remaining 15% offered No Opinion or N/A remaining 15% offered No Opinion or N/A the question that CDS has a strong the question that CDS has a strong partnership with our organization at the partnership with our organization at the direct service staff level.direct service staff level.

Shares Pertinent Px Related Shares Pertinent Px Related InformationInformation

55% Strongly Agree, 35% Agree, the 55% Strongly Agree, 35% Agree, the remainder did not express any opinion that remainder did not express any opinion that CDS shares pertinent participant related CDS shares pertinent participant related information with their agency, as information with their agency, as appropriate.appropriate.

Timely InformationTimely Information

55% Strongly Agree, 35% Agree, 15% 55% Strongly Agree, 35% Agree, 15% offered no opinion that CDS provides offered no opinion that CDS provides timely information to assist their work.timely information to assist their work.

Additional CommentsAdditional Comments CDS has been a supportive partner with the school CDS has been a supportive partner with the school

district in providing direct services to students.district in providing direct services to students. CDS is an excellent Partner in the community- thank CDS is an excellent Partner in the community- thank

you for providing such valuable services!!you for providing such valuable services!! We work together primarily through ACCHH and the We work together primarily through ACCHH and the

Resource Development Work group. I’ve had nothing Resource Development Work group. I’ve had nothing but excellent experiences working w/ CDS through but excellent experiences working w/ CDS through Sam and the staff. Thanks.Sam and the staff. Thanks.

We maintain information in our data base about the We maintain information in our data base about the programs below. CDS strong, enduring presence programs below. CDS strong, enduring presence continues to be vital to our community.continues to be vital to our community.

As a practicum and internship site for our As a practicum and internship site for our Rehabilitation Counseling students, CDS has been Rehabilitation Counseling students, CDS has been both welcoming and cooperative in the partnership. both welcoming and cooperative in the partnership.

Stakeholder Contact with Stakeholder Contact with CDS Programs CDS Programs

1 1 Alpha/Beta Alpha/Beta 2 2 PIPSA PIPSA 2 2 SAMH East (Outpatient, TASC and TANF)SAMH East (Outpatient, TASC and TANF) 3 3 Spotlight on Youth Spotlight on Youth 3 3 Outpatient Services (TANF, ADI) Outpatient Services (TANF, ADI) 4 4 Drug Free Communities Support ProgramDrug Free Communities Support Program 4 4 Reichert House Reichert House 5 5 Family Action Family Action 5 5 Civil Citation Civil Citation 1313 Interface Youth Program-Residential Interface Youth Program-Residential

Business Partners Survey Business Partners Survey Summary 2008Summary 2008

Five surveys were sent out and eight were Five surveys were sent out and eight were returned.returned.

StrengthsStrengths

CDS staff is courteous and professional. EightCDS staff is courteous and professional. Eight Respondents answered Strongly AgreeRespondents answered Strongly Agree

CDS staff responds to my requests in a timely CDS staff responds to my requests in a timely manner. Eight manner. Eight Respondents answered Respondents answered Strongly AgreeStrongly Agree

If the need should arise I would recommend a If the need should arise I would recommend a friend or family member to CDS for services. friend or family member to CDS for services. Seven Respondents answered Strongly Seven Respondents answered Strongly Agree One Respondent answered N/AAgree One Respondent answered N/A

Suggestions for ImprovementSuggestions for Improvement Do you have any suggestions that might improve our Do you have any suggestions that might improve our

working relationship or business practices? working relationship or business practices? There were There were four respondents with comments.four respondents with comments.

1.”Works great now! Your staff is always a pleasure 1.”Works great now! Your staff is always a pleasure to work with.”to work with.”

2.”None. Our interactions with CDS are always very 2.”None. Our interactions with CDS are always very positive and productive.”positive and productive.”

3.” I do not have any suggestions. However, Trecia 3.” I do not have any suggestions. However, Trecia Jasper and Rene Yan in the fiscal division are always Jasper and Rene Yan in the fiscal division are always helpful with providing any requested information and, helpful with providing any requested information and, it’s great to work with people like that. They are it’s great to work with people like that. They are awesome.”awesome.”

4.”Thank you for sending this survey. CDS staff is 4.”Thank you for sending this survey. CDS staff is always responsive & helpful. I am proud to partner always responsive & helpful. I am proud to partner with you on your insurance.”with you on your insurance.”