Module 9-1

Employee Retention,

Engagement, and

Careers

9

Module 9-2

Learning Objectives

1. Describe a comprehensive approach to retaining employees.

2. Explain why employee engagement is important, and how to foster such engagement.

3. Discuss what employers and supervisors can do to support employees’ career development needs.

Module 9-3

Learning Objectives

4. List and discuss the four steps in

effectively coaching an employee.

5. List the main decisions employers

should address in reaching

promotion decisions.

Module 9-4

Managing Employee

Turnover and Retention

• Costs of turnover

• Managing voluntary

turnover

• Reducing voluntary

turnover

Module 9-5

Describe a

comprehensive approach

to retaining employees.

Module 9-6

A Comprehensive

Approach to Retaining

Employees

1. Selection

2. Professional growth

3. Provide career direction

4. Meaningful work and ownership of

goals

Module 9-7

A Comprehensive

Approach to Retaining

Employees

5. Recognition and rewards

6. Culture and environment

7. Promote work–life balance

8. Acknowledge achievements

Module 9-8

A Comprehensive

Approach to Retaining

Employees

• Managing involuntary turnover

• Talent management and employee

retention

• Job withdrawal

Module 9-9

Review

• Selection

• Professional growth

• Career direction

• Meaningful work/ownership

• Recognition and rewards

Module 9-10

Review

• Culture and environment

• Work–life balance

• Involuntary turnover

• Talent management and employee

retention

• Job withdrawal

Module 9-11

Why Employee Engagement

is Important and

Fostering such Engagement

Module 9-12

Employee Engagement

• Importance

• Fostering

• Monitoring

Module 9-13

Employee Engagement

• Career terminology

• Careers today

• Psychological contract

• The employee’s role

Module 9-14

Review

• Employee engagement

• Career terminology

• Careers today

• Psychological contract

• The employee’s role

Module 9-15

Discuss what employers and

supervisors can do to

support employees’ career

development needs.

Module 9-16

The Employer’s Role in

Career Management

• Career Management Systems

oCareer centers and workshops

oLifelong learning

oCareer coaches

oOnline programs

oCareer-oriented appraisals

• Gender Issues

• The Manager’s Role

Module 9-17

Review

• Career management systems

• Gender issues

• The manager’s role

Module 9-18

List and discuss the four

steps in effectively coaching

an employee.

Module 9-19

Improving Coaching Skills

• Building your coaching skills

oPreparation

oPlanning

oActive coaching

oFollow-up

Module 9-20

Improving Coaching Skills

• Building your mentoring skills

oMentoring caveats

oThe effective mentor

oThe protégé’s responsibilities

Module 9-21

Review

• Building your

coaching skills

• Building your

mentoring skills

Module 9-22

List the main decisions

employers should address in

reaching promotion

decisions.

Module 9-23

Making Promotion

Decisions

1. Is seniority or competence the rule?

2. How should we measure

competence?

3. Is the process formal or informal?

4. Vertical, horizontal, or other?

Module 9-24

Making Promotion

Decisions

• Practical considerations

• Sources of bias

• Promotions and the law

• Managing transfers

• Managing retirements

Module 9-25

Review

• Practical issues

• Bias

• The law

• Transfers

• Retirement

• Promotion

decisions

• Measurement

• Formal vs.

informal

• Vertical or

horizontal