employee experience and design thinking syllabus aihr · proposition module 2 employee ... this...

Employee Experience and Design Thinking

in HR

SYLLABUS

Self-paced online course

Develop the skills you need to become employee-centered and help your organization develop a competitive advantage through better solutions

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Employee Experience and Design Thinking in HR | Syllabus

INDEX

About the AIHR academy

Course overview

Who should take this course

Learning objectives

Who you will learn from

Curriculum overview

Your success team

Frequently asked questions

Enroll now

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Copyright © AIHR Academy |

ABOUT THE AIHR ACADEMY

With the AIHR Academy we teach you

the skills that you need in order to

succeed in the rapidly changing world

of Digital HR.

By teaching you to leverage data and the

latest technologies to drive better business

outcomes, we enable you to claim the

strategic impact that you deserve.

Online learning portal

All courses are delivered through the online

learning portal. They are fully self-paced and

the lessons are pre-recorded so that you can

learn anywhere, anytime. By placing you in

the driver’s seat we enable you to optimize

your own learning curve and complete each

program at your own pace.

Practical bite-sized lessons

The practical nature of our courses and the

way they are structured is what sets us apart.

Our lessons are bite-sized and conveniently

split up into several modules. Within each

module you will typically find a combination

of 3 – 4 video lessons, reading materials that

provide extra context, and a practical

assignment that will help you put your new

skills into practice.

Copyright © AIHR Academy | Employee Experience and Design Thinking in HR | Syllabus

OVERVIEW

HR has always been about people and, in

the digital era, this is more important than

ever. Employee experience (EX) is crucial for

the success of any company.

By being employee-centered, you can start

focusing on the touch-points and problems

that matter. This way, you can improve their

experience and, in turn, increase your

organizational performance.

Implementing new solutions and technology

should happen with employees in mind, and

design thinking process can help you really

understand them and their experience.

This helps you tackle the right problems in

the right way, which will in turn help your

organization better attract, retain and

develop your talent.

FRAMEWORK


4 self-pacedmodules

Duration language

English audio + EN and ES

subtitlesYes

Certificate

12 Months

COURSE OVERVIEW


▶ No prior knowledge or courses are

required in order to be eligible for

admission to this certificate program

ADMISSION

WHAT YOU GET


13 video lessons

Digital certificate upon completion

Reading materials & bonus content

Quizzes & Assignments

30-day money back guarantee


* The course is also relevant if you don’t

aspire any specific role but simply want to

acquire more in-depth knowledge and skills

about digital HR strategy.

If you are an experienced HR

professional who sees

opportunities for innovation

and transformation.

If you are an innovator and

you are interested in co-

creating the disruption of

work.

STUDENTS

If you are a director or

executive looking to

understand what trends are

affecting your workforce and

your business.

If you are an HR professional

interested in leading the

transformation of HR.

WHO SHOULD TAKE THIS COURSE

The course Employee Experience and Design

Thinking in HR is designed for anyone who

would like to help their organization to

become more employee-centered.

You will learn how you can focus on providing

solutions that are focused on problems that

employees actually experience and how to

make your organization more employee-

centered in general.

If you recognize yourself in one of the four

personas below, this course is certainly the

right fit for you:


Understand how design thinking can help you design the right solutions quickly

Master all steps in the design thinking process and apply it in real life

Learn different methods you can apply in different phases of the design thinking process

Understand the importance of focusing on employee experience

Know what roles & skills you need for employee experience

LEARNING OBJECTIVES


WHO YOU WILL LEARN FROM

Employee Experience and Design Thinking in HR | Syllabus Copyright © AIHR Academy |

BENWHITTER

Ben Whitter is an Employee Experience expert. He authored the

book Employee Experience, and he is Chief Experience Officer at

the World Employee Experience Institute (WEEI), an

independent employee experience company. Recognized as one

of the World’s leading authorities on employee experience, Ben

has pioneered and popularized the concept of EX worldwide. Ben

shares his work & research through popular keynotes, advisory

services, and executive coaching.

Raymond Hannes is an HR technology entrepreneur at heart,

having founded multiple companies. He helps organizations to

invent the future of their company. He is a board member and

mentor at the PortXL accelerator and a partner in the Startup

Foundation. His expertise includes Design Thinking, Strategy,

Technology, HRM, Innovation Management, Lean startup, HR

analytics, and Human interaction. RAYMONDHANNES

▶ 1: Introduction to Design Thinking in HR

⁃ Why use design thinking in HR

⁃ The characteristics of design thinking

⁃ The phases in the design thinking process

▶ 2: Discovery

⁃ The importance of the “discovery” phase

⁃ Different methods of discovery

▶ 3: Interpretation

⁃ How do you interpret the findings of the “discovery” phase

⁃ Building the customer profile

▶ Course & reading materials

▶ Quiz

▶ Practical assignment

UNDERSTANDING CUSTOMERS

MODULE 1

WHAT YOU WILL LEARN


▶ 1: Ideation

⁃ Building your value proposition

⁃ Different methods of ideation

▶ 2: Experimentation

⁃ Different methods of experimentation

⁃ Choosing the right metrics

⁃ Designing a prototype

▶ 3: Evolution & Wrap-up

⁃ Why do we iterate?

⁃ How to iterate?

▶ Bonus: Wizard of Oz


▶ Quiz

▶ Assignment

TESTING YOUR VALUE PROPOSITION

MODULE 2


▶ 1: An introduction and overview of EX

⁃ Understanding journeys

⁃ The future of work and HR

⁃ Moving from engagement to experience

▶ 2: The case for EX

⁃ Key reasons for EX

⁃ The impact of focusing on EX

⁃ Leading organizations by experience

▶ 3: The EX mindset

⁃ Why do we need the EX mindset?

⁃ Who is responsible for the experience?

⁃ How can we investigate the experience?


▶ Quiz

WHY EMPLOYEE EXPERIENCE?

MODULE 3


▶ 1: Building the EX team

⁃ Which roles do we need?

⁃ Which skills do we need?

▶ 2: Defining the EX strategy

⁃ Examining the very foundations of business

⁃ Living what your company stands for

▶ 3: Cultivating a high-impact employee journey

⁃ Experiences of the employee journey

⁃ Key aspects of a high impact employee journey

▶ 4: Evolving the “experience” of work

⁃ Why is it importance to continuously evolve


▶ Bonus: Dave Ulrich about EX

▶ Quiz

▶ Assignment: Employee journey mapping

FOCUSING ON EX IN YOUR ORGANIZATION

MODULE 4


OUR ALUMNI WORK AT


Receive a personalized approach to online

education that ensures you’re supported by

the AIHR Academy throughout your

learning journey.

YOUR SUCCESS TEAM

Head Learning Facilitator

A subject matter expert from the

AIHR Academy who’ll guide you

through content-related challenges

Global Support Team

This team is here to solve your tech-

related and administrative queries

and concerns

Success Manager

Your dedicated support rep at the AIHR

Academy, available during business

hours to resolve technical and

administrative challenges

Copyright © AIHR Academy | Employee Experience and Design Thinking in HR| Syllabus

FAQ

In today’s competitive environment, you can gain a much-needed

advantage by turning your knowledge of your employees into actionable

insights on how to better attract, retain, and develop your talent. If you

would like to help your organization become more competitive by

focusing on its employees, this is the right course for you.

Why should I enroll?


No. This program is online and self-paced. In total, you will need to

invest 10 hours to finish the program within 12 months. But it’s up

to you, when you learn and how much time you spend each week or

month.

Is there a fixed schedule?

In total, you will have 12 months of access to the student

portal, all lessons, and learning materials.

HowlongdoIhaveaccesstotheprogram?

If you are someone who recognizes the importance of change in order to

adapt alongside the ever-changing world, and if you want to prepare your

organization to become more employee-focused, this is the right course for

you.

Is this course the right fit for me?

No, but you will have tests and assignments in the course through which

you will put your skills to practice.

Do I need to pass an exam to finish the course?

There are no prerequisites for this course. No prior

knowledge is required.

Are there any prerequisites?


ENROLL NOW

Visit our website and select the Employee Experience and Design Thinking in HR Course

SHR

STEP

1

Enter your student account details and billing address

STEP

2

Complete the payment process

STEP

3

Create your student account

STEP

4

Start learning

STEP

5

If you have any questions or would like to talk to one of our admissions advisors, please send us an email at [email protected] and we’ll get back to you ASAP.


mailto:[email protected]

Contact us

E-mail: [email protected] Address: AIHR 516 Blaak 3011TA Rotterdam The Netherlands

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