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    Engaging Questions The Question is the Answer

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    TheEmployee

    EngagementNetwork

    Engaging Questions The Question is the Answer

    The Employee Engagement Network Hosted by David Zinger

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    IntroductionHave patience with everything that remains unsolved in your heart. Try to love thequestions themselves, like locked rooms and like books written in a foreign language. Donot now look for the answers. They cannot now be given to you because you could not livethem. It is a question of experiencing everything. At present you need to live the question.Perhaps you will gradually, without even noticing it, nd yourself experiencing the answer,some distant day. ~ Rainer Maria Rilke - Letters to a Young PoetToo often we are in search of an easy answer. We hire experts to tell us what to do.We need to engage the question. Let us sit with the questions, voice our questions,and generate a range of responses rather than a simplistic easy answer to the com-plexity of employee engagementI encourage you to read this wonderful collection of questions offered by

    96 members of the employee engagement network.Engage the questions, generate responses, and create greater employeeengagement for the benet of allEmployee Engagement Network Founder/HostDavid Zinger

    www.davidzinger.com

    Engaging Questions The Question is the Answer

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    TheEmployee

    EngagementNetwork

    http://www.davidzinger.com/http://www.davidzinger.com/http://www.davidzinger.com/
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    Children enter school as question marks and leave as periods.~ Neil Postman

    If we want to keep learning alive we must reinstall the question into our

    performance and learning.

    The Employee Engagement Network members were asked to formulatea question about employee engagement. Read the richness of thequestions they composed and begin to formulate your response toleave the question mark alive in your learning.

    Engaging Questions The Question is the Answer

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    TheEmployee

    EngagementNetwork

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    TheEmployee

    EngagementNetwork

    When it comes to your company, what are thestories that come to the employees minds?

    AbhishekMittal

    DeniseBissonnette

    For each of us there is always somethingdying to be born - how do we assist oneanother in bringing into the world thatwhich is longing to come into fruition?

    Stephen J.Gill

    How does employee engagement(commitment, involvement,discretionary effort) contribute toachieving the strategic goals of this

    organization?

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    TheEmployee

    EngagementNetwork

    RoySaunderson

    When was the last time you asked anemployee what engages them to workin your company?

    RohitShenoy

    How do I measure engagement and theimpact of engagement real time?

    DeriLatimer

    What is THE moment ofengagement for you?

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    TheEmployee

    EngagementNetwork

    Why do some organisations work so hard toengage at people when they should be trying toengage with them?

    DontCompromise

    What have you done today to help orconnect with a colleague?

    JenniferFloyd

    JohnHallonquist

    As a leader, are you ready to begin therelentless pursuit of employee engagement?

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    TheEmployee

    EngagementNetwork

    Garba How close are we to consensus about conceptualclarity on the employee engagement construct?

    David L.Cowen

    How are you addressing employees self-worth inyour employee engagement process?

    MarcMichaelson

    Is engagement a two-way street andhow do senior leaders stay engagedwith their direct reports?

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    TheEmployee

    EngagementNetwork

    Dr. ScottSimmerman

    What are the Square Wheels in yourorganization - the systems and processesand procedures that do not work smoothly?

    What is something that you could continuouslychoose to do differently to foster employeeengagement?

    Dr. ScottSimmerman

    PeggyFoster

    When we hire new employees, howcan our onboarding process maintainthe enthusiasm they have when they

    accept a position?

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    TheEmployee

    EngagementNetwork

    Dr. MaynardBrusman

    How can your personal energycollaborating with others at workreward you and them with wealth,

    innovation and fulllment?

    AllenDenette

    What parts of your organization think they arebeing treated unfairly?

    What are you doing each day to model enthusiasticemployee engagement for your team?

    Hamguin

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    TheEmployee

    EngagementNetwork

    KarlEdwards

    What disincentives in taking initiative woulda visitor observe in our company?

    RosaOcheltree What does engagement mean to your team?

    PaulMarciano

    Why do companies tolerate supervisorswho fail to engage employees?

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    TheEmployee

    EngagementNetwork

    TimOlson

    SunilBudhiraja

    Offer a lunch and learning seminar entitledWhos Controlling Your Life? and get yourmanagers permission before attending.

    If you enjoy the facilities of the organization, whyare you not willing to recommend the organizationas an employer to others?

    How do bosses justify that theyare engaged?

    VijeyNRR

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    TheEmployee

    EngagementNetwork

    RichardLambert

    KellyKetelboeter

    Heres a question for line managers toask themselves - What are you doingeach day to make your staff (or yourteam) want to put in some extra effort

    for you ?

    What are the behaviors a leader might see orhear that show an employee is in fact engaged?

    Why do we believe that employeesatisfaction is so closely linked toemployee engagement?

    TimHoulihan

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    TheEmployee

    EngagementNetwork

    Jose M.Ravents

    Do you really respect your people: How oftendo you listen to them, talk with them aboutthe work they do, and how they do it?

    CindyVentrice

    What opportunities can I provide that offergrowth and development for my people?

    JeanDouglas

    What is so difcult about saying thankyou or great job to employees?

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    TheEmployee

    EngagementNetwork

    BevMate

    Is employee happiness the same asemployee engagement?

    AdrianAshton

    Whats the most common reason cited bymanagement/directors for stalling employeeengagement initiatives, and how have youovercome them?

    SusanneJacobs

    Do you know, and can you measure howyour employee engagement directlycorrelates and impacts on your bottom

    line and to your organisational success?

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    TheEmployee

    EngagementNetwork

    Saied A.Ashshowwaf

    How much do we know about the process oforganizational engagement and to what extentare organizations aware of this concept?

    Sybil F.Stershic

    Beyond knowing how many employees work inthe company, do top managers know how manyemployees are actually contributing to the com-panys success? And what can they do to ensurethe second number equals the rst number?

    MelKleiman

    If our on boarding program issussessfull, what does successlook like?

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    TheEmployee

    EngagementNetwork

    LeslieAllan

    What case studies are there that demonstratethe cost benet of spending resources on tryingto lift employee engagement?

    JonHarvey

    How much money has your company spent onexternal consultants talking with the staff,customers and suppliers? Sorry - how much?

    DavidMarklew What is discretionary effort?

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    TheEmployee

    EngagementNetwork

    MinterDial

    How do you reconcile goals & objective settingfor the individual with goals & objectives thatenable cross-divisional, cross-functional projectwork with different bosses, etc?

    SaurabhGahrotra

    For the manager: Does everyone inmy team have the opportunity tomaximize their individual talent?

    How do you know when youreengaged?

    NicolaMurphy

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    TheEmployee

    EngagementNetwork

    GinaAbudi

    How are you working to be sure everyoneis engaged and not just those who areeasily engaged?

    MikeKing

    What is one dream you have that when realized,will positively impact this workplace and howcan others (including me) help you achieve it?

    RobertManolson

    Is your company strategically positioningitself as a business leader in EmployeeEngagement by responding to the needsof your staff with regularly scheduled

    team building workshops and retreats?

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    TheEmployee

    EngagementNetwork

    RichardMelrose

    How can we measure individual managers on theiremployee engagement performance (progress),without compromising the condentiality(anonymity and hence frankness) of surveyresponses?

    SandiKrige

    As an employee how can I rate my levelof engagement?

    DeannaCarrera

    How can we get our managers tobe more focused on engaging theirdirect reports?

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    TheEmployee

    EngagementNetwork

    JudyMcLeish

    Are you a role model - do you live up tothe employer-employee contract?

    ZaneSafrit

    Do you realize your brand reects the employeesengagement in creating it?

    IanBuckingham

    Cast your mind back to a time when youwere reporting to the best manageryou ever worked for - how would youdescribe the personal quality that

    you most admired about them?

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    TheEmployee

    EngagementNetwork

    SteveQuinn

    Assuming that employee engagement can bequantied, how do you recognize and rewardengagement other than monetarily?

    AbhishekMittal

    Question for a leader: What might be the top 3unanswered questions in the minds of yourpeople?

    DaveNanderam

    Isnt employee engagement just acollective term for referencing outcomesof prior research in job involvement, jobsatisfaction, psychological empowerment

    and employee commitment?

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    TheEmployee

    EngagementNetwork

    Adam P.Cohen

    How can you engage your employees indeveloping, and delivering on, yourorganizations dreams for success?

    ArtBingham Who is responsible for employee engagement?

    ShwetaMohanty

    How do we measure the impactand effectiveness of engagementinitiatives?

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    TheEmployee

    EngagementNetwork

    ShwetaMohanty

    How do we turn a disengaged manager oremployee into an engaged manager oremployee?

    PeterLanc

    What shadow do you cast that gives positiveenergy to those around you?

    AdrianBashford

    Do you get to do what you dobest every day?

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    TheEmployee

    EngagementNetwork

    AdrianBashford

    Do those around you understand what workyou most like to do?

    ZaneSafrit

    Do you know how little it costs to inspire,motivate and engage me?

    MonicaDiaz

    Do you know what makes you feelengaged and can you create that foryourself and other like-minded people?

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    TheEmployee

    EngagementNetwork

    AbhishekMittal

    What can you do to make your top performersnot feel like leaving your company?

    AbhishekMittal

    If you are really serious, how would you provethat your employee engagement is more thanlip service?

    DavidBowles

    Do you as a manager apply the GoldenRule to your people: treating them kind-ly, fairly, compassionately and thought-fully as you would like to be treated?

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    TheEmployee

    EngagementNetwork

    KarenSchmidt

    Is everyone engage-able?

    RoySaunderson

    How can we expect recognition andrespect ourselves if we are not willingto respect and recognize others?

    What things do people in your work group dothat make you feel connected to your company?

    TimHoulihan

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    TheEmployee

    EngagementNetwork

    RobertMorris

    What are the dominant characteristicsof someone others are eager to becomeactively and productively engagedwith in the workplace?

    BetsyKennally

    Whats the one thing youd like to changethat would make the biggest difference inyour work right now?

    BernieDonkerbrook

    Where do emotions t in beingengaged at work?

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    TheEmployee

    EngagementNetwork

    JitkaHolt

    What makes you look forward to going to workwhen you get up in the morning?

    YuvarajahWhy is spiritual intelligence importantfor employee engagement at theworkplace?

    PaulMassie

    Can such tools as Myers Briggs personality typeshelp make engagement activities more effective

    by giving insights into how different employeegroups prefer to receive and process information?

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    TheEmployee

    EngagementNetwork

    GloriaSauve

    As an employee, I would like to know howmanagers expect us to be engaged in our workwhen were seeing lay-offs and shut downseverywhere? Its hard to be positive, givenour current economic climate.

    VanessaGibb

    What would you do rst if you were given achance to take over your bosss job?

    FraserMarlow

    What can you do personally toimprove your own engagement?

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    TheEmployeeEngagement

    Network

    PeopleMetrics

    What can you do to make youremployees happier?

    LydiaWoodroff

    Do you know how each member of your teamlikes to be managed, and what switches themon at work - and do you do everything in yourpower to make these things happen?

    Are certain people more inclined towardengagement in general due to personalitycharacteristics and do such individualdifferences effect what types of engage-

    ment interventions will be effective?

    GordonSchmidt

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    TheEmployeeEngagement

    Network

    Michelle M. Smith

    What were you doing when youfelt completely engaged?

    JakeHillman

    As a leader, what has be successful for youto effectively engage your employees?

    JonathanRatner

    Is engaging enough or do we need toengage with passion to really makea difference?

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    TheEmployeeEngagement

    Network

    AngeliquePhilipsen

    What mark would you give your organization?Why is/isnt it a 10 out of 10?

    RayMcGrath

    Do you say good morning to your workcolleagues when you get in?

    LisaSibley

    How well are you listening?

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    TheEmployeeEngagement

    Network

    Dr. Maynard

    BrusmanHow can leaders more effectively engageemployees by tapping into their trulymeaningful intrinsic motivation?

    DaveNanderam

    Have you ever asked your direct report(s)to describe their engagement drivers?

    GaneshRamakrishnan

    What is the one thing about thiscompany that has kept all theselong-timers here?

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    TheEmployeeEngagement

    Network

    KeithOwen

    If engagement is an outcome,what are its precursors?

    GaneshRamakrishnan

    What are the sticky factors in this workplaceother than salary or current job role?

    GaneshRamakrishnan

    Do we, as HR, feel truly engaged inthe activities that we do to sustainemployee engagement?

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    TheEmployeeEngagement

    Network

    RobertMorris

    How to maximize the positive engagement ofeveryone involved in change initiatives?

    GinaAbudi

    How are you being creative in engagingyour employees?

    RickCronen

    What are you doing to take care ofyour own attitude of engagement?

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    TheEmployeeEngagement

    Network

    VijeyNRR Is engagement much beyond passion?

    VijeyNRRIs the bottom up approach the bestfor engagement?

    VijeyNRRWhat keeps engaged employeesmotivated?

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    TheEmployeeEngagement

    Network

    JakeHillman

    How do you effectively engage the people that areimportant to your organizations success but do notactually interact with your customers, such as backofce staff?

    Saied A.Ashshowwaf

    What research methods can be applied togenerate more in depth understanding ofthe engagement process?

    TimWright

    Manager to employee: When you hearemployee engagement what do youthink, feel, and what images cometo your mind?

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    TheEmployeeEngagement

    Network

    AleksanderJakobson

    What is the most frequent and rarestmotivator to employee engagement?

    BethSmith

    Will we have succeeded, when in 10 or 20 years, or-ganizations no longer do employee engagement,instead it has become part of the culture, an unques-tioned, unconscious assumption that has led to highlycollaborative, self-generating organizational forms?

    WendyWoods

    How can you create a culture wherelaughter and fun supports hard workand productivity?

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    TheEmployeeEngagement

    Network

    ChristineDunn

    What would you need to see from management,so you would know that they were as engaged asthey want you to be?

    RobinHickman

    How do you help your manager engage you?

    MasitaMisdi

    How can lifelong learning contributeto the employee engagement in theworkplace?

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    TheEmployeeEngagement

    Network

    MaggieChicoine

    What is so obvious that it is invisible?

    PeterLanc

    What gives you energy and what wouldit take for you and others around you togenerate that energy?

    DavidBowles

    Would you recommend (organizationname) as a place to work to people youknow or meet?

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    TheEmployeeEngagement

    Network

    AdrianBashford What is in it for me?

    Mark P.Friedman

    In the age of free agency, when our besttalent can leave at any time, why shouldwe worry about engagement rather than

    building employment models around

    high churn?

    AnjaSchuetz

    What do you need from me in orderto be more engaged?

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    TheEmployeeEngagement

    Network

    NickKellet

    Whats your best curious question toengage employees?

    Rashid M.Abbasi

    What is the relationship betweenengagement and innovation?

    SunilBudhiraja

    Five of your employees are going outwith their families. What would theytalk about most of the time?

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    TheEmployeeEngagement

    Network

    ScottMcArthur

    What are the key levers that can be used to closethe gap between business and human values?

    Leonvan Wouwe

    What do you see to be the predictable future fora) yourself b) this organisation c) yourself insidethis organisation?

    DavidZinger

    What is the most important questionyou need to ask of yourself to enhanceyour engagement and to fully connectwith engaging others at work?

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    AuthorsThe important thing is not to stop questioning.Curiosity has its own reason for existing.

    ~ Albert Einstein

    TheEmployeeEngagement

    Network

    Diaz, MonicaDonkerbrook, BernieDont CompromiseDouglas, JeanDunn, ChristineEdwards, KarlFloyd, JenniferFoster, PeggyFriedman, Mark P.Gahrotra, SaurabhGarba

    Gibb, VanessaGill, Stephen J.Hallonquist, JohnHamguinHarvey, JonHickman, RobinHillman, JakeHolt, Jitka

    Abbasi, Rashid M.Abudi, GinaAllan, LeslieAshshowwaf, Saied A.Ashton, AdrianBashford, AdrianBingham, ArtBissonnette, DeniseBowles, DavidBrusman, Dr. MaynardBuckingham, IanBudhiraja, SunilCarrera, DeannaChicoine, MaggieCohen, Adam P.Cowen, David L.Cronen, RickDenette, AllenDial, Minter

    Houlihan, TimJacobs, SusanneJakobson, AleksanderKellet, NickKennally, BetsyKetelboeter, KellyKing, MikeKleiman, MelKrige, SandiLambert, RichardLanc, PeterLatimer, DeriManolson, RobertMarciano, PaulMarklew, DavidMarlow, FraserMassie, PaulMate, BevMcArthur, Scott

    AuthorsThe important thing is not to stop questioning.Curiosity has its own reason for existing.

    ~ Albert Einstein

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    TheEmployeeEngagement

    Network

    People MetricsPhilipsen, AngeliqueQuinn, SteveRamakrishnan, GaneshRatner, JonathanRavents, Jose M.Safrit, ZaneSaunderson, RoySauve, GloriaSchmidt, GordonSchmidt, KarenSchuetz, AnjaShenoy, Rohit

    McGrath, RayMcLeish, JudyMelrose, RichardMichaelson, MarcMisdi, MasitaMittal, AbhishekMohanty, ShwetaMorris, RobertMurphy, NicolaNanderam, DaveOcheltree, RosaOlson, TimOwen, Keith

    Sibley, LisaSimmerman, Dr. ScottSmith, BethSmith, Michelle M.Stershic, Sybil F.van Wouwe, LeonVentrice, CindyVijeyNRRWoodroff, LydiaWoods, WendyWright, TimYuvarajahZinger, David

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    David Zinger, M.Ed., is a global expert on employee engagementwho founded the Employee Engagement Network.www.davidzinger.com

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    TheEmployeeEngagement

    Network

    What is the future of employee engagement?The future is now as we move beyond surveys and simplistic techniques to integrating

    employee engagement into all facets of the organizations approach to serving customersand creating results. To sustain engagement initiatives, employees must experiencethe rich benets of engagement for themselves.

    What does David Zinger offer?Powerful result-focused and person-centered speaking, education, coaching, andconsulting to meet the needs of each client. Organizations appreciate his

    leading-edge insights and approaches, spoken in the language of meaning,community, humor, story, and results.

    How do I get in touch with David Zinger?Contact him today at [email protected] or phone (204) 254-2130.

    http://www.davidzinger.com/http://www.davidzinger.com/mailto:dzinger%40shaw.ca?subject=Contacting%20David%20Zinger%20from%20the%20EEN%20Questions%20Bookmailto:dzinger%40shaw.ca?subject=Contacting%20David%20Zinger%20from%20the%20EEN%20Questions%20Bookmailto:dzinger%40shaw.ca?subject=Contacting%20David%20Zinger%20from%20the%20EEN%20Questions%20Bookhttp://www.davidzinger.com/http://www.davidzinger.com/