employee engagement at itc [mike 2018] final[1][3] - read-only · 2018. 8. 12. · “meaningful...
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Mike Camarota| July 2018
WELCOMECOMMITTING TO ENGAGEMENT
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WHY DOES ENGAGEMENT MATTER?
88% of employees quit a job for reasons other than money
(Bureau of National Affairs) (Work Institute 2017 Retention Report)
Are 59% less likely to leave their current company
Increase operating income by 19% and growth earnings by 28%
Are 12% more productive, creative, and collaborative
Cost companies $11 Billion annually due to turnover
(George Dickson from Bonusly) (CAP Study)
E N G A G E D E M P L O Y E E S :
47% employees actively looking to change companies say it is due to company culture
N O N - E N G A G E D E M P L O Y E E S :
(Christina Merhar from PeopleKeep)
(Fast Company)
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DEFINING MISSION AND CULTURES E T T I N G T H E F O U N D A T I O N F O R S U C C E S S F U L E N G A G E M E N T
“Meaningful work is the single largest contributor to a positive employee experience”
Mission&
Culture
Retention
Engagement
Recruitment
Communication
Leadership
Appreciation
Purpose
(Globoforce WorkHuman Research Institute)
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THE BUSR I G H T P E O P L E , R I G H T P L A C E
Understanding and sharing the
Mission “what we do” and the Culture
“how we do it” helps get the right
people in the right seats on the bus.
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MANAGEMENT VS LEADERSHIPE N G A G I N G E M P L O Y E E S T H R O U G H L E A D E R S H I P M A X I M I Z E S P O T E N T I A L
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COMMUNICATING INFORMATIONE N G A G E M E N T T H R O U G H T R A N S P A R E N T C O M M U N I C A T I O N
WHAT ARE YOUR FAVORITE
COMMUNICAT ION METHODS?
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COMMUNICATING INFORMATIONE N G A G E M E N T T H R O U G H T R A N S P A R E N T C O M M U N I C A T I O N
• On boarding
“Transparency and confidence in an organization can inspire employees to be engaged –meaning they’re involved, enthusiastic and committed to their work” – Society for HR Management
• Quarterly all staff meetings
• Monthly HR benefits meetings
• Information hubs
• Mission and Vision Statement cards and posters
• Newsletters
• Internal web portal
• Website
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HOW DO YOU SHOW APPRECIATION?
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THE 5 LANGUAGES OF APPRECIATION
W O R D S O F A F F I R M A T I O N
A C T S O F S E R V I C E
Q U A L I T Y T I M E G I F T S T O U C H
Chapman, G. D., & White, P. E. (2012). The 5 languages of appreciation in the workplace: empowering organizations by encouraging people. Rev. and updated. Chicago: Northfield Pub.
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CULTIVATE ENGAGED EMPLOYEESMETHODS THAT WORK
• Make i t pe r sona l
• Sk i l l s t ra in ing
• Th ink ing beyond se l f • Team apprec ia t ion
• Team bu i ld ing and team act iv i t ie s
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MEASURE ENGAGEMENT CONT INUOUS IMPROVEMENT
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OUR COMMITMENTSTAY ING COMMITTED TO ENGAGEMENT
O N - G O I N G
S M A L L T H I N G S M A T T E R
C O N V E Y V A L U E
B U I L D T R U S T
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FOR A PR INTED COPY V IS I T | WWW. ITC-US .COM/ENGAGEMENT
THANK YOU!