empathy v bully – why cooperation, neutrality and mutual respect wins the day in sam: filipa...

The ITAM Review US Conference 2016 The ITAM Review US Conference 2016

The ITAM Review US Conference 2016

Empathy vs Bullying Why Heart not Mind is the new negotiation currency

Filipa Preston, CEO


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1. Everything we have been taught about negotiation is wrong


“Make them Sweat”


You can attract more bees with honey than vinegar


Creating Debt…

Unsustainable!


2. TRUST

TRUST Increases Revenue and Speed of doing Business


3. EMPATHY

Empathy is the new currency


Empathy is the key tool to negotiation effectiveness


“That’s Right”


Questions?

The ITAM Review UK Conference 2016


Thank You

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